Review from Susan J (Daughter-in-law of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience

The care my mother in law received was first class.
All the carers were so concerned for her welfare and very respectful.
They also offered great support to all her family before and after her death.
We would 100% recommend this home to anyone.

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Review from Susan M (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother spent the last few weeks of her life in this home. She was a feisty independent lady who fought off assistance until she sadly had to accept it. All the staff in contact with her treated her fabulously understanding her battle to maintain her independence and where this was no longer possible

she was treated with dignity and respect. All staff supported myself and family throughout the past difficult last weeks, offering verbal support, hugs and cups of tea. I cannot praise them enough.

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Review from Ruth T (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother was a resident for just over two years. My sisters and I were always impressed by the quality of the love and the kindness and consideration shown to my mother and to us when we visited. My mother was always treated with dignity and respect and she had a good rapport with the staff and vice

versa.

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Review from Caroline B (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

Wonderful welcome. Wonderful, friendly care - nothing seems too much for them. Delicious food. As a daughter, it is so reassuring to know my mother is in such a 'good place'.

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Review from Christine A (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience

Although my mother was a resident for only a few weeks her care couldn't have been better. She was looked after in every way.
When mum was fading, the support for my sister and I received was excellent. The staff were so caring and we cannot thank them enough.

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Review from A H (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with how the staff have cared for my mum for the past two and a half years. The only areas of concern were the laundry which was appalling so I took over as her clothes were either lost or damaged. Overall my mum was very happy there.

Reply from Jayne Duck, Customer services administrator at Market Lavington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Brian H (Son of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother was very worried going into a new environment but the staff were great. They gradually got her to meet the other residents, join in with the social activities and arranged day trips outside the care home. My mother had lived alone for 12 years since Father died and became a recluse with no

visitors other than doctors etc. The care home has revitalised Mother and she is fully engaged in everything. I now have my mother back again. She even cuts my visits back so she can join in the daily activities. Thank you, Market Lavington.

Reply from Jayne Duck, Customer Services Administrator at Market Lavington Care Home

Thank you for your review. It is so nice to hear how much your mother has come out of herself and is now enjoying the activities along with the other residents. I'm sure this must make you feel happy knowing that she is well cared for and is happy.

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Review from E E (Wife of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience

My husband had been a resident in the home for 2.5 years until he died at the beginning of August 2017.
I found that he was treated with care and consideration by all the staff who took the trouble and time with him. As a constant visitor, I got to know many of the staff really well and always felt

welcomed and included in all aspects of his care. The nursing care towards his end was very good.
There are plenty of activities and events which many can enjoy and provide stimulation as well.

Reply from Jayne Duck, Customer services administrator at Market Lavington Care Home

So sorry to hear of your loss. Please accept out condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from R P (Son of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience

My mother was in hospital and my father lives in the next village to the care home.

It became necessary for mum to go into an ICT bed. The home we wanted for ease was Market Lavington. Mum was moved from hospital to the care home.

We cannot thank them enough - the care mum received was exceptional.

There was a lot of work done to get her home.

Reply from Jayne Duck, Customer Services Administrator at Market Lavington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Christine S (Wife of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience

My husband was in the care home for 2 and a half years suffering from dementia. He was kindly and well cared for during the whole of his stay. The staff were exceptional, very kind and friendly, both to my husband and me. I visited almost daily. Very rarely had any reason to complain about anything.

Reply from Emily Wilson, Customer Service Administrator at Market Lavington Care Home

Thank you for your lovely review. I am so pleased that you were happy with Market Lavington and the care their staff provided for both you and your husband. The Bupa Customer Care Team.

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Review from Susan S (Daughter of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience

My mother was a resident at the home from October 2013 until she passed away on 27 January 2017. During that time I cannot speak highly enough of the care that she received. All the carers, nurses and entertainment staff treated my mum with the utmost dignity, respect and affection. Mum was in possession

of all her faculties until the end and the range of activities, outings and entertainment provided a great stimulus for her. She was particularly fond of the poetry afternoons. Living near to the home myself I was able to pop in and see Mum most days and her favourite expression was "don't worry about me - I'm very well looked after here". In the twilight years of her life, I have the comfort of knowing that Mum was content and happy in a caring, warm and comfortable environment. I would highly recommend this home.

Reply from Jayne Duck, Customer services administrator at Market Lavington Care Home

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Frances M (Wife of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience

My husband went into Market Lavington temporarily on a I.C.T scheme. It was not my first choice because of the distance away from home so staff knew this would not be permanent but he was welcomed and cared for instantly. He was always treated with patience, dignity and humour when it helped in awkward

moments. We as a family were kept informed of progress etc. and Doctors always attended when necessary. When my husband died the family were treated with care and compassion. It takes a whole team to run a home and the team there is working well.

Reply from Rose Pickering, Customer Service Administrator at Market Lavington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Ann H (Daughter of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience

My mother event to this home in a state of her near death, we all thought!! We chose this home with some care and our initial reason for choosing it was the way the Matron dealt with us, her relatives, she made us feel we were important to our mother's care and also that we needed care too. The home

was clean and never smelt of lingering urine as so often in these places. My mind has never been changed in 8 years at all times my mother was treated with respect from all the staff, we visited all times unannounced at varying times. Any small issues that are bound to happen were always dealt with kindly and staff were always ready to listen.

Reply from Rose Pickering, Customer Service Administrator at Market Lavington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Pat H (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

Mother was in this care home from Jan '2008 - Oct '2016 with advanced Alzheimer's. She was bedridden for much of that time, unable to do anything but swallow. She was totally dependent. I visited the home unannounced at any time of the day and the atmosphere was always one of calm and kindness. Mother

was always treated with respect and spoken to even though she couldn't respond. She was always clean, warm and comfortable. The carers were always kind and happy. The senior staff were happy to discuss with the family. The management team understood the stress and worries of the wider family and were always supportive.

Reply from Emily Wilson, Customer Service Administrator at Market Lavington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from E K F (Wife of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

Following my husband's discharge from hospital, he was admitted to Market Lavington Care Home as a very ill man. During the months spent in care his condition improved considerably, he felt comfortable and secure, confident that he was receiving the best possible care. Our only reason for moving him

to another nursing home was that the journey to Market Lavington from our home would be very challenging in winter time. We are truly grateful for all the care he has received.

Reply from Emily Wilson, Customer Service Administrator at Market Lavington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from J D (Daughter of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience

My mother went into the care home for a couple of week's respite. I was very impressed by the way my mother was treated, all the staff were very kind and caring, they managed to get her back to her normal self after a short stay in hospital which knocked her confidence. My mother has stated that when

she feels it is time, she would like to return as a resident.

Reply from Rose Pickering, Customer Service Administrator at Market Lavington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from C D (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience

My mother has been at the care home for just over a year (following her hospitalisation after a fall and belated diagnosis of Parkinson's). I have always found the staff to be extremely friendly, caring and patient with all the service users. It is particularly telling, I think, that the carers do things

like buy easter chicks out of their own income and quirky leaving presents for service users if they are going to another job. The nursing and administrative staff are also friendly and helpful.

Reply from Lydia Waller, Customer Service Administrator at Market Lavington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Nora P (Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience

I can say I am very happy here, the food is not bad, confident I have everything I need. Activities are very good, also recently went on a coach trip to Bluebell Woods which was gorgeous. Lots of quizzes and games which I enjoy. Wouldn't be happy if I wasn't here. I am confident if I feel ill that I

will get the right attention from nurses and proper medical help if needed.

Reply from Rose Pickering, Customer Service Administrator at Market Lavington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Neil C (Son of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience

My mother final months suffering from vascular dementia, were made so very happy for her and the immediate family. The staff were always very caring, helpful and informative as mum's illness progressed. All mum's dietary needs were met thoughtfully and her declining mental capacity dealt with with the

utmost compassion, dignity and care. I was kept informed of any issues promptly and openly with any questions answered fully. The surroundings at the nursing were very conducive to creating a restful, secure environment
Rooms are a good size, well maintained being able to bring mum's treasured possessions made this very much her home. In January care, compassion was excellent.

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Review from Christine W (Sister of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience

My sister was in this home and all the staff were lovely and they looked after my sister wonderfully. Nothing was too much trouble. God bless you all and thank you. I would recommend this home to anyone. God bless you all.

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Market Lavington Care Home

Care Provided by Market Lavington Care Home

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