Brendoncare Froxfield

Littlecote Road, Froxfield, Marlborough SN8 3JY
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9.6 36 Reviews
  • Brendoncare Froxfield, Marlborough
Brendoncare Froxfield nestles in beautiful, open countryside between Hungerford and Marlborough. Its location and attractive gardens makes it a peaceful place, surrounded by nature, where nursing and award-winning dementia care support residents to live contented lives, either on a permanent or short-term basis.

This specially designed, light and airy care home caters for 44 residents and includes a dedicated 16 bedroom dementia care household. The team takes great pride in providing a warm and welcoming atmosphere, giving a real family feel to the home.

The kitchen staff consult with residents regularly to ensure they accommodate any dietary restrictions, religious requirements or personal preferences in the menus.

Healthy, nutritious and delicious food is provided daily, while snacks and drinks are always available.

A comprehensive wellbeing programme is provided, including music and movement, seated exercises, painting and gardening. Rolo the rabbit also hops in and out to keep everyone entertained!

Brendoncare's Care for Life ensures that once welcomed into the care home, a permanent resident will not be asked to leave other than in exceptional circumstances.

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Care Provided by Brendoncare Froxfield

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Maria Wegner (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brendoncare Froxfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,580 – £1,580
    • Self-Funded Nursing Care £1,345 – £1,560
    • Self-Funded Nursing Dementia Care £1,570 – £1,785

  • The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
    Respite stays cost an additional 10% per week on the standard fee.
    Anyone who moves in to a Brendoncare home as a permanent resident is eligible for our Care for Life promise. This is a charitable top up, meaning they will never have to move due to lack of funds.
  • (these prices are only a guideline, please contact Brendoncare Froxfield to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brendoncare Froxfield Reviews (36)

Total of 36, showing 21-36
9.6

Brendoncare Froxfield has a Review Score of 9.6 (9.635) out of 10, based on 9 reviews in the last 2 years. Over all time Brendoncare Froxfield has 36 reviews.

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Review from A W (Granddaughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma seems very settled and happy. The carers are always so lovely and helpful. I always hear about what fantastic activities and trips she has been on.

Reply from Maria Wegner, Acting Manager at Brendoncare Froxfield

Thank you for your review. It is lovely to have your grandmother living with us and I am glad she enjoys the trips and activities.


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Review from Karen F (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respite care postoperatively for my mother was excellent. Most attentive staff. Believe staffing levels very tight considering the cost of care seems odd, they struggle to retain staff. Continuity of care and the faces of those members of staff is vital. Too many changes. Cleanliness of room good, meals
especially tea time very basic. Nutrition - fresh fruit and vegetables needed more.

Reply from Maria Wegner, Acting Home Manager at Brendoncare Froxfield

Thank you for your review and feedback and we will be introducing more fruit and vegetables. We are actively recruiting staff for the home and when we need to use agency staff we try to use the same ones.


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Review from R L (Next of Kin) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having moved in, initially for respite care and now on a permanent basis, y aunt has been treated with dignity and a great deal of care and compassion.

Reply from Maria Wegner, Acting Home Manager at Brendoncare Froxfield

Thank you for taking the time to review our home and it is lovely that your Aunt is now with us permanently.


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Review from S G (Wife of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's needs are met with respect and cheerfulness.
Everyone is friendly, you feel among friends.
It is a new experience for us and we are adjusting.
The management is very businesslike and helpful.
I feel welcomed when I visit, I am offered drinks, tea and coffee by carers.

Reply from Maria Wegner, Acting Home Manager at Brendoncare Froxfield

Thank you for taking the time to give us a review. I am glad you are experiencing the warmth of the home as your husband settles in.


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Review from Sam G (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is living at Brendoncare Froxfield and has been for six years. She has advanced dementia and is happy and relaxed every time I visit.
I have come at different times of day and there are always flowers on the tables and a quiet relaxed atmosphere.
There are always carers talking to the residents
and treating them with respect.

Reply from Maria Wegner, Acting Home Manager at Brendoncare Froxfield

Thank you for taking the time to review Froxfield and it is a pleasure to have your mother living with us.


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Review from Ann B (Wife of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brendoncare is a very caring and dedicated care home. The residents are treated as individuals with their own special needs and requirements.
If I occasionally have a problem it is dealt with efficiently asap, by whoever is responsible.
One gets a sense of fun and laughter as you visit.

Reply from Maria Wegner, Acting Home Manager at Brendoncare Froxfield

Thank you for taking the time to review Brendoncare Froxfield and I am glad you can see your husband receiving personalised care and the sense of fun at the home too.


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Review from Rowena S (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The friendly atmosphere makes visiting a loved one, in full nursing care, much easier and makes it feel like we are always welcome at any time.

Reply from Maria Wegner, Acting Home Manager at Brendoncare Froxfield

Thank you for your review and you are very welcome to visit any time.


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Review from Tacye A (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been very happy, well cared for and happy for the year. She enjoys her meals and the company, particularly the staff.
We, the family, enjoy visiting our mother.

Reply from Maria Wegner, Acting Home Manager at Brendoncare Froxfield

Thank you for taking the time to review Brendoncare Froxfield. It is a pleasure to have your mother living in the home.


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Review from Joy W (Sister of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in care since October 2012 in the dementia unit. The family are totally satisfied with the care received. We are informed immediately of any emergency. I am able to visit, living locally, at any time of day. Subsequently, at no time have I found my sister wanting for anything. Her
room is always tidy and clean, laundry is done on a regular basis.
Staff are friendly, cheerful and patient.
A cup of tea is always available.

Reply from Mariea Wegner, Acting Home Manager at Brendoncare Froxfield

Thank you for taking the time to review Froxfield. I am glad to hear that you are happy with the care you sister is receiving and feel welcome anytime.


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Review from B N (Wife of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find staff happy to help my husband and me. The home has a happy atmosphere and there is always a welcome at reception when I arrive. I can always access my husband's daily records which I find to be of interest and importance and, if I need any clarification, there is always someone who will
explain points to me. Unfortunately, my husband is unable to join in with most activities.

Reply from Maria Wegner, Acting Home Manager at Brendoncare Froxfield

Thank you for taking the time to give us your view and I am glad to hear you are happy with your husband’s care here and feel welcome whenever you visit.


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Review from Alan S (Husband of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given is beyond my high expectations. There are no superlatives to say how marvellous this place is as a final refuge.

Reply from Karen James, Home Manager at Brendoncare Froxfield

Thank you very much for taking the time to review our home. It was a pleasure to look after your lovely wife.


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Review from Ros O (Daughter-in-law of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came here from North Yorkshire for respite care. He had previously had a bad experience in a care home. He noticed the difference immediately and looks very happy at Brendoncare.

Reply from Karen James, Home Manager at Brendoncare Froxfield

Many thanks for your review of Brendoncare Froxfield and your kind words.


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Review from Colin W (Nephew of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were very impressed when we visited last week. We had visited once before and were impressed then. The atmosphere was very welcoming and friendly and the home had a clean and bright aura. The decor was bright, homely and comfortable too. The staff were very helpful and caring.
Lunch
had been booked for us by a relative and this was very good in every respect. A visitor was playing the piano in the room adjacent to the dining room and the other residents were being treated to a splendid recital. Brilliant!

Reply from Nikki Burke, Peripatetic Manager at Brendoncare Froxfield

Thank you for taking the time to send in your feedback and for your kind words. We wish you all the best.


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Review from Jeremy S (Son of Resident) published on 19 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first visited Brendoncare Froxfield we were struck by the love and personal care being given to each of the residents. It was not the cheapest residential care home that we visited nor the most luxurious. However, it was the one that we felt would care best for my mother's future care needs
as she suffers from vascular dementia. Some day in the future my mother may require more specialist support and Brendoncare Froxfield has a wing for this purpose. Meanwhile, my mother has her own private bedroom and bathroom and is able to enjoy walking around the beautiful central garden, as well as reading in the comfortable lounge. Recently, she suffered a mild stroke and the personal care and attention was second to none. We cannot recommend Brendoncare Froxfield more highly.

Reply from Caroline Hedges, Marketing & Communications Officer at Brendoncare Froxfield

Thank you very much for your recent review. We appreciate your feedback and are very pleased to hear your positive comments. It is a pleasure caring for your mother. Kind regards.


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Review from Diana A (Daughter of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last three months of her life in the Brendoncare Froxfield home. I simply cannot fault the care and attention she was given during this time. Without exception, every member of staff seemed to have only the best interests at heart the whole time. They were also extremely warm and
friendly towards my mother and myself (and I was a visitor most days). I am so grateful she spent the last few days of her life in their superb care and wouldn't hesitate to recommend the home.

Reply from Elaine Warriner, Marketing and Communications Manager at Brendoncare Froxfield

Thank you so much for the kind donation to Froxfield in memory of your mother. You are always welcome to visit us and we wish you all the best.


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Review from Simon A (Son-in-law of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, sensitivity and efficiency of all the staff was totally exceptional. There is not one single element of criticism one would raise. Genuinely lovely people all who want to help in every way. Nothing was too much trouble and all times the concern for the patient was the highest priority. A truly
humbling experience - many thanks.

Reply from Elaine Warriner, Marketing and Communications Manager at Brendoncare Froxfield

Thank you very much for taking the time to review the care received by your mother-in-law at Brendoncare Froxfield. We really appreciate the feedback. With best wishes to you and your family.


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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Brendoncare Froxfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Brendoncare Froxfield is calculated as follows: ( (76 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 102 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Brendoncare Froxfield is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (5)

Maria

Maria Wegner

Job Title: Home Manager

Joined: 2012

I am a registered nurse who trained at the medical academy in Bydgoszcz in Poland. Upon completion of my training, I worked in a hospital ward and then in a doctor’s surgery before returning to the hospital to work in the neurological ward. I moved to the UK in 2007 and joined the care team at a nursing home then worked as a support worker for people with learning disabilities. I started working as a nurse in a nursing home in 2010. In 2012, I joined Brendoncare Froxfield as a registered nurse, later becoming its Deputy Manager and then its Registered Manager in 2019.


Lesley

Lesley Marshall

Job Title: Deputy Manager

Joined: 2014

Lesley loves making sure the care our residents receive is of the highest standards. Lesley loves Brendoncare Froxfield, and spends so much time here that her husband became our part-time gardener so he gets to see her!


Laura

Laura Simmons

Job Title: Head of Customer Relations

Joined: 2020

Laura has spent her whole career dedicated to supporting people with major decisions and is passionate about excellent customer service. Working for a charity that focuses on improving the lives of older people in our society strongly resonates with Laura’s personal values and interest in connecting with people. As Laura says “The main joy I get from my job is chatting to our residents and their families and hearing about all of the wonderful experiences people have had throughout their life. The care sector can be a challenging system to navigate and it gives me great personal satisfaction helping people to ensure that this journey is positive as it can be very daunting at first”. Laura also loves to travel and if you get her talking about cruises make sure you have a cuppa to hand as you may be there for a while.


Trudy

Trudy Allen

Job Title: Activities Coordinator

Joined: 2021

Trudy loves her residents and makes their lives more fun and enriched. She loves the team at Froxfield and says it is a fun and friendly atmosphere. Trudy enjoys spending time in her garden and has made a fairy garden and dinosaur garden at home, much to the delight of her Grandchildren!


Justine

Justine Elks

Job Title: Administrator

Joined: 2022

Justine joined Froxfield as its administrator in August 2022.