Goatacre Manor Care Centre

Goatacre Lane, Calne SN11 9HY
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9.9 80 Reviews
  • Goatacre Manor Care Centre, Calne
Situated in the picturesque hamlet of Goatacre in Wiltshire, Goatacre Manor offers residential and nursing care. Care is available for people aged 65 and older.

The home is set within a beautifully refurbished Grade II listed building which boasts impressive views of the surrounding gardens and countryside. Accommodation consists of spacious, comfortable communal lounges and well equipped, furnished bedrooms, each with en-suite facilities.

Residents can enjoy a range of activities at Goatacre Manor.

The team of friendly and experienced staff strive to deliver high-quality care in a warm and homely atmosphere ensuring that the needs and values of each resident are respected at all times.

Care Provided by Goatacre Manor Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Goatacre Manor Care Ltd
  • Person in charge
  • Stephanie Gould (Registered Manager)
  • Admission Criteria
    • Private and Social funding accepted
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Goatacre Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,313 – £1,470
    • Self-Funded Residential Dementia Care £1,313 – £1,470
    • Self-Funded Nursing Care £1,313 – £1,470
    • Self-Funded Nursing Dementia Care £1,313 – £1,470
    • RESPITE Self-Funded Residential Care £1,313 – £1,470
    • RESPITE Self-Funded Residential Dementia Care £1,313 – £1,470
    • RESPITE Self-Funded Nursing Care £1,313 – £1,470
    • RESPITE Self-Funded Nursing Dementia Care £1,313 – £1,470
  • All our fees are flexible to meet the needs of each individual resident.


  • (these prices are only a guideline, please contact Goatacre Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home are following Government Guidelines to ensure COVID Restrictions are in place.


  • Parking
  • Parking is available.


Goatacre Manor Care Centre Reviews (80)

Total of 80, showing 1-20
9.9

Goatacre Manor Care Centre has a Review Score of 9.9 (9.916) out of 10, based on 11 reviews in the last 2 years. Over all time Goatacre Manor Care Centre has 80 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Dad became a new resident last year in November 2023. I would like to say that Dad has settled in well over the last 12 months and it definitely feels like his home. I feel very reassured that he is being looked after really well. The care home staff are all approachable, caring and respectful and always
greet the visitors like myself with a smile.
The care home appears to be very clean, and fresh-smelling. There is fresh food cooked every day for the residents.
Goatacre Manor Care Centre is definitely a home-from-home. With the added support of a very professional Nursing Team.
Thank you to everyone who works at Goatacre Manor Care Centre for all the wonderful care you give to Dad and the support you give me. Best wishes.

Reply from Norma Fernandes, Operations Lead at Goatacre Manor Care Centre

Thank you for your wonderful feedback! We're thrilled to hear that your dad has settled in so well and that you feel reassured about his care. It's heart-warming to know that our team's efforts to create a welcoming, caring and professional environment have made a positive impact on both of you. Your kind words mean the world to us. Thank you for your support! Best wishes from all of us at Goatacre Manor Care Centre.


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Overall Experience  Overall Experience 5.0 out of 5

Dad is very settled and happy living at Goatacre Manor Care Centre. He enjoys joining in with the activities and entertainment and chatting and joking with staff. He has a lovely room to relax in when he wants some quiet time with easy access to a cosy, comfortable lounge area. The staff are brilliant
and very caring. Dad loves all the interaction with them and the other residents and feels very well cared for. He always says he's lucky to have found such a good place to live and that everyone takes good care of him.
The staff were all amazing with us when we lost Mum. They took great care of Mum in her final days, Dad and all our family. Mum, too was very settled and happy living at Goatacre and enjoyed chatting with the staff and sharing family photos. The nursing care given to her was invaluable.
Dad enjoys the delicious, homecooked meals, family and friends are made to feel very welcome.
We would recommend Goatacre with its warm, homely atmosphere and wonderful, caring staff.

Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre

Thank you for your beautiful words about Goatacre Manor Care Centre. We're deeply touched by your family's longstanding trust in us. It's our privilege to care for your father and to have cared for your mother. We're delighted to hear about your father's happiness, his enjoyment of activities, and his comfort in his surroundings. Your appreciation of our staff means the world to us - they truly care for each resident as family. Your mother's memory is cherished here, and we're honoured to have been part of her life. Thank you for allowing us to support your family during that difficult time. Your recommendation is our highest compliment. We remain committed to providing the warm, homely atmosphere and dedicated care that your family values so much.


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Overall Experience  Overall Experience 5.0 out of 5

I was very reluctant to entrust the care of my mum to someone else, but she required round-the-clock nursing. Goatacre Manor provided this for over two years in a pleasant rural environment. I was kept informed of any developments by the friendly team who seemed to have plenty of time to discuss her
needs. Whilst I would have preferred to continue giving her one-to-one care, I feel Goatacre Manor was the best choice. We are lucky to have this professional facility in our area.

Reply from Norma Fernandes, Operations Lead at Goatacre Manor Care Centre

Thank you for your heartfelt review. We are honoured that you entrusted your mother's care to Goatacre Manor and are glad that our dedicated team provided a nurturing environment for her. Your kind words about our professional and friendly staff mean the world to us. We feel privileged to have had the opportunity to care for your mum and provide you with peace of mind.


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Overall Experience  Overall Experience 4.0 out of 5

When I first visited Goatacre I was made to feel very welcome, I didn't need an appointment and was told to visit anytime which was very reassuring.
The overall feel was extremely positive, the home was very clean, tidy, and well-staffed. The rooms were very pleasant and comfortable.
Since my Father
has been in the home he has been very well looked after and is very content and comfortable.
Staff are very caring and dedicated to looking after their residents and are very personable.
Meals and drinks are well supplied and Dad polishes off all his meals.
The nurses are available should you have any questions.
Overall a lovely nursing home that cares about its residents.

Reply from Norma Fernandes, Operations Lead at Goatacre Manor Care Centre

We're absolutely delighted to hear about your wonderful experience at Goatacre Manor Care Centre! It means the world to us that both you and your father have felt so warmly embraced by our home. It's wonderful to hear that you felt welcomed from the very first visit and that our open-door policy provided you with reassurance. We strive to create a warm, inviting atmosphere for our residents and their families. Your kind words about the cleanliness, comfort, and staffing of our home mean a great deal to us. We're delighted that your father is enjoying his meals and that our dedicated staff have been attentive to his needs. Thank you for entrusting us with your father's care. We're honoured to have him as part of our Goatacre Manor family and will continue to ensure his comfort, happiness, and well-being.


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Overall Experience  Overall Experience 5.0 out of 5

Our dear Mum first went into Goatacre for ' convalescence' following a period of illness and hospitalisation. Within weeks we saw a renewed Mum and Granny thanks to the kindness and professionalism of all the staff at Goatacre, no matter their role. Mum had regained her confidence, independence and
dignity, was enjoying the company, food and entertainment, interaction with other residents and especially the staff and probably most importantly feeling 'safe' again. Visitors are welcome in a home where resident comfort, health, hygiene, cleanliness and happiness are of paramount importance and the message that this is their 'home' abounds. For two and a half years Mum always knew she could come home if she wanted to but she also felt she was better off in the care of such wonderful people. The care that was shown to Mum and us as a family as she reached the end of her life was truly special, with loving words and kind hands. Would that such kind treatment is afforded to everyone!

Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre

We are profoundly touched by your family’s beautiful words about your dear mother’s time with us at Goatacre. It was our honour and privilege to care for her with the kindness, respect, and professionalism she deserved. Hearing we helped renew her confidence, dignity, independence, and spirit means so much. Knowing she felt safe, comfortable, and at home here is incredibly meaningful. We strive to make every resident feel cared for and uplifted by our wonderful staff each day. Your family will always hold a special place in our hearts, and we are grateful you entrusted your mother to our care for over two and a half years. Thank you for taking the time to share this moving review.


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Overall Experience  Overall Experience 5.0 out of 5

What a fantastic care home this is, my wife is / was a resident here for four years and the care she received was second to none. The staff who looked after her are also fantastic. Unfortunately, my wife passed away on her birthday last week. The compassion I received helped me through my grief, also
the care that was given to my wife during this time, she was shown dignity and love.

Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre

We are deeply sorry for your loss Terry, but heartened to know we could provide compassion and comfort during a difficult time. Your wife clearly touched many lives over her four years at Goatacre. Our caring staff work hard to treat each resident with dignity, respect and love - especially at end of life. Thank you for recognizing their dedication during this painful transition. Your wife will be fondly remembered and missed. Please accept our sincere condolences, as well as our gratitude for entrusting us with her care all those years.


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Overall Experience  Overall Experience 5.0 out of 5

After spending weeks visiting care homes across Wiltshire, we came across Goatacre Manor Care Centre in Goatacre. As soon as we stepped in the front door it felt like home. The rooms are airy and all have lovely different views. The welcome we received was very warm and friendly. All the staff are amazing
with my mum and she is so well looked after. I know when I leave Mum after a visit she will be safe, warm and very well looked after. The food is fabulous and always looks and tastes wonderful. They always have so many activities to do each week, which I can say after joining in is great fun. If we didn’t find Goatacre Manor Care Centre I’m not sure what we would have done. I can’t recommend them enough.

Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre

Thank you sincerely for your wonderful review, Adrian. Knowing we have made such a positive difference means so much. We strive to provide individualized care and a welcoming environment where each resident feels safe, engaged, and well cared for. Our dedicated staff works tirelessly to tend to needs and form meaningful bonds. We are overjoyed your mother feels at home and looked after at Goatacre. Your trust and confidence in us is greatly appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

The home is always very clean, and the staff are welcoming. My mum is always really well looked after, and the residents have plenty of stimulating activities. Thank you very much to all the wonderful staff - you have made all the difference to our family.

Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre

Thank you so much for the kind words about Goatacre Manor and our staff. We strive every day to provide compassionate care in a welcoming environment for our residents. We are so glad to hear your mother is thriving and enjoying the engaging activities. It means the world to us to have made a difference for your family.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for just over 16 months. It was a difficult time in her life and a huge decision to go into care. I cannot thank all the staff enough for helping us manage the transition in a considered and patient way. My mum was happy there, felt safe, had some fun and company and knew that
the staff were there if she needed them. From our perspective, we implicitly trusted the staff to have Mum's best interests at heart, to contact us should there be any concerns and to treat Mum as an individual and with respect. We found them to be extremely caring towards Mum and ourselves, giving hugs and support when needed. The Goatacre Manor Care Centre was an extension of the family, for which we are so grateful.

Reply from Norma Fernandes, Admin Manager/Operations at Goatacre Manor Care Centre

Maria, we are deeply grateful for you taking the time to share this wonderful review about your mother's experience at Goatacre Manor Care Centre. We are overjoyed to hear she felt happy, safe, cared for, and had fun with others during her time as a resident. It means so much that you felt able to trust us entirely with her care. Helping families through transitions is an important part of our role, so we are glad we could support you with patience and understanding. We consider our residents family. Your words about Goatacre being an extension of yours are so heart-warming. Thank you again for your kindness. We are delighted your mother had such a positive time with us.


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Overall Experience  Overall Experience 5.0 out of 5

Over a period of several years, I’ve visited a friend on a monthly basis. I have always found the staff to be very helpful and friendly, responding to any of my phone enquiries regarding times to visit, making me feel very welcome.
I’m impressed by the range of activities offered to residents and the
care that’s taken to provide an attractive and homely environment. The well-kept garden is a great asset.

Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre

Thank you so much for your lovely review. We are so pleased you are happy with the care we provide here at Goatacre.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt spent two years at the lovely Goatacre Manor Care Centre. She was wonderfully looked after and enjoyed every minute of her time there. The staff couldn't do enough for her. The care and food were excellent. She loved all the activities, visiting singers and birthdays! Tea on the train with her
was very special and also Sunday lunches.
I have friends who have relatives in other care homes and they usually start by saying, 'Oh it's ok, but' at Goatacre there are no 'buts'.

Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre

Thank you so much for your lovely review. The team had the honour and pleasure of looking after her. We are so pleased you are happy with the care we provided your aunt here at Goatacre.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt is currently residing at Goatacre Manor. She is happy and healthy and very well cared for.
Family members are so welcome and she is known by staff and residents alike who all speak and are very friendly.
The care and attention she receives is excellent and she is happy living there. The staff
know her very well and are so patient and caring.
She has thrived since she has lived there and absolutely loves all the entertainment that is put on and also the projects she gets involved with.
Our family are so pleased that she is at Goatacre Manor.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Thank you for your wonderful review. Your Aunt is a pleasure to care for and we are all very fond of her.


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Overall Experience  Overall Experience 5.0 out of 5

Goatacre continues to provide excellent care for Mum, but it's not only that... they support Dad too. He's living independently but they keep a gentle eye out on him too. They ensure their family members can visit at short notice and keep us informed of her welfare. Thank you.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Thank you for your lovely review. It is a pleasure to care for your mum.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Goatacre Manor Care Centre since the end of January (2022) after 10 weeks in hospital. She is very well looked after by the lovely excellent staff, the nurses and the carers. They are so respectful and kind beyond belief to Mum. Dad especially misses her terribly but
we know she is safe and content in their hands. Thank you team, forever grateful.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Thank you Ruth for your kind review. We are so happy you are happy with us. We love caring for your mum and are very fond of her.


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Overall Experience  Overall Experience 4.0 out of 5

I find the staff very helpful and friendly. Nothing is too much for them and they take good care of my father. I have no worries about his care at Goatacre Manor Care Centre. I am always welcome and often invited for lunch. There are plenty of activities to keep the residents occupied and all are
treated with respect, dignity and care.

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Overall Experience  Overall Experience 5.0 out of 5

My aunt is now into her second year of being at Goatacre Manor Care Centre. There continues to be a varied and increasing range of activities available that very much help to provide her with interesting and enjoyable experiences. I am looking forward to watching some cricket with her from the viewing
gallery over the next few months as well as taking some train journeys in the new railway carriage! Aunt is on first name terms with all the excellent staff and enjoys the home cooking and the varied choice of the lovely food, some of which she has helped grow.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Thank you so much for your lovely review. We love having your aunt with us.


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Overall Experience  Overall Experience 5.0 out of 5

After leaving a family home it is really hard to adjust to life in a care home. My mother found it so difficult at first, however, finding Goatacre Manor was a hidden gem! It is so homely, lovely and warm with good home-cooked food with very caring staff. The nursing staff are excellent and contact
me if they have any concerns and are always available to answer any questions I may have. The entertainment is very good, my mother looks forward to the daily quizzes and she also enjoys seeing the animals that are brought in.
The gardens are lovely, looking forward to taking Mum out there when the weather warms up.
The admin team are always on hand to answer any questions and requests and does an amazing job.
Thank you so much, it's so reassuring to know that Mum is in safe hands.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Thank you so much for your lovely review. It means so much to the whole team to get feedback.


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Overall Experience  Overall Experience 5.0 out of 5

There isn't enough space to write all the wonderful things that I would like to say! The care home, surroundings, staff and volunteers are all just amazing. We have really enjoyed the quiz nights lately, a truly amazing atmosphere where we can all laugh and enjoy each other's company together.

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Overall Experience  Overall Experience 5.0 out of 5

Having had experience of both working in many care homes and having my father in care, I would have to say Goatacre is quite unique. It’s an independent home and has a very caring ethic. They even held a 'pub quiz' in the evening recently for resident's families and friends. It was a very enjoyable
evening and a great success. Another bonus is my mother-in-law loves the food there, which is obviously really important. Thank you one and all.

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Overall Experience  Overall Experience 5.0 out of 5

We are greatly comforted by the way the staff look after all residents with such care, warmth and attention. My mother is so much better since she moved there over 2 years ago. There is a range of activities suited to a variety of interests. It is warm and comfortable. I would strongly recommend this
care home.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Many thanks for your lovely review. Your words are much appreciated by all the staff.


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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Goatacre Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Goatacre Manor Care Centre is calculated as follows: ( (120 Excellents x 5) + (11 Goods x 4) ) ÷ 131 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goatacre Manor Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Goatacre Manor Care Centre

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Meet the Team (1)

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Stephanie Gould

Job Title: Registered Manager

Joined: 2020

Stephanie has a background in nursing that spans 44 years. At the beginning of this journey, she worked as a care assistant in an Orthopaedic Ward and a Burns and Plastic Surgery ward prior to commencing her nurse training.


She has had many interests in her career including Care of the Elderly – Orthopaedic Rehabilitation and Care of the Elderly General Medicine, Trauma and Orthopaedics – including caring for patients who may have required orthopaedic elective or trauma surgery and Orthopaedic Rehabilitation and General Surgery, as well as Tissue Viability.


Originally from Wales, Stephanie worked in a Care of the Elderly Medical and Rehabilitation Ward and an Orthopaedic Rehabilitation Ward and for a short while on a GP inpatient unit. Whilst working in Wales, she attained the then Welsh National Board 914 Care of the Elderly Certificate. She also worked as a Tissue Viability Specialist Nurse, leading an Acute Service.


More recently, she has worked at a Private Hospital, as ward manager in the General Surgery Ward, and on secondment as the Deputy Clinical Services Manager.


Stephanie is passionate about good nursing care and always looking to support those individuals she is caring for to have a voice, be respected and be treated with compassion, dignity and empathy.


Stephanie is supported by a highly trained, committed and genuinely caring team of registered nurses, care assistants, activities coordinators, administrators, catering, maintenance and housekeepers. The nurses and care assistants provide care 24 hours per day.


Frequently Asked Questions about Goatacre Manor Care Centre

What types of Care is Goatacre Manor Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Goatacre Manor Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Goatacre Manor Care Centre have?

There are 30 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Goatacre Manor Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Goatacre Manor Care Centre to the centre of Calne?

3.9 mile(s) as the crow flies, distance by road may be significantly further.