All our fees are flexible to meet the needs of each individual resident.
The home are following Government Guidelines to ensure COVID Restrictions are in place.
Parking is available.
Goatacre Manor Care Centre has a Review Score of 9.9 (9.916) out of 10, based on 11 reviews in the last 2 years. Over all time Goatacre Manor Care Centre has 80 reviews.
Review from L L (Daughter of Resident) published on 20 November 2024
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Reply from Norma Fernandes, Operations Lead at Goatacre Manor Care Centre
Thank you for your wonderful feedback! We're thrilled to hear that your dad has settled in so well and that you feel reassured about his care. It's heart-warming to know that our team's efforts to create a welcoming, caring and professional environment have made a positive impact on both of you. Your kind words mean the world to us. Thank you for your support! Best wishes from all of us at Goatacre Manor Care Centre.
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Review from Lynn R (Daughter of Resident) published on 23 July 2024
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Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre
Thank you for your beautiful words about Goatacre Manor Care Centre. We're deeply touched by your family's longstanding trust in us. It's our privilege to care for your father and to have cared for your mother. We're delighted to hear about your father's happiness, his enjoyment of activities, and his comfort in his surroundings. Your appreciation of our staff means the world to us - they truly care for each resident as family. Your mother's memory is cherished here, and we're honoured to have been part of her life. Thank you for allowing us to support your family during that difficult time. Your recommendation is our highest compliment. We remain committed to providing the warm, homely atmosphere and dedicated care that your family values so much.
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Review from S M (Daughter of Resident) published on 22 April 2024
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Reply from Norma Fernandes, Operations Lead at Goatacre Manor Care Centre
Thank you for your heartfelt review. We are honoured that you entrusted your mother's care to Goatacre Manor and are glad that our dedicated team provided a nurturing environment for her. Your kind words about our professional and friendly staff mean the world to us. We feel privileged to have had the opportunity to care for your mum and provide you with peace of mind.
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Review from Annette C (Daughter of Resident) published on 2 April 2024
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Reply from Norma Fernandes, Operations Lead at Goatacre Manor Care Centre
We're absolutely delighted to hear about your wonderful experience at Goatacre Manor Care Centre! It means the world to us that both you and your father have felt so warmly embraced by our home. It's wonderful to hear that you felt welcomed from the very first visit and that our open-door policy provided you with reassurance. We strive to create a warm, inviting atmosphere for our residents and their families. Your kind words about the cleanliness, comfort, and staffing of our home mean a great deal to us. We're delighted that your father is enjoying his meals and that our dedicated staff have been attentive to his needs. Thank you for entrusting us with your father's care. We're honoured to have him as part of our Goatacre Manor family and will continue to ensure his comfort, happiness, and well-being.
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Review from Ellen G (Daughter-in-law of Resident) published on 26 September 2023
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Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre
We are profoundly touched by your family’s beautiful words about your dear mother’s time with us at Goatacre. It was our honour and privilege to care for her with the kindness, respect, and professionalism she deserved. Hearing we helped renew her confidence, dignity, independence, and spirit means so much. Knowing she felt safe, comfortable, and at home here is incredibly meaningful. We strive to make every resident feel cared for and uplifted by our wonderful staff each day. Your family will always hold a special place in our hearts, and we are grateful you entrusted your mother to our care for over two and a half years. Thank you for taking the time to share this moving review.
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Review from Terry H (Husband of Resident) published on 19 September 2023
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Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre
We are deeply sorry for your loss Terry, but heartened to know we could provide compassion and comfort during a difficult time. Your wife clearly touched many lives over her four years at Goatacre. Our caring staff work hard to treat each resident with dignity, respect and love - especially at end of life. Thank you for recognizing their dedication during this painful transition. Your wife will be fondly remembered and missed. Please accept our sincere condolences, as well as our gratitude for entrusting us with her care all those years.
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Review from Adrian S (Son of Resident) published on 19 September 2023
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Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre
Thank you sincerely for your wonderful review, Adrian. Knowing we have made such a positive difference means so much. We strive to provide individualized care and a welcoming environment where each resident feels safe, engaged, and well cared for. Our dedicated staff works tirelessly to tend to needs and form meaningful bonds. We are overjoyed your mother feels at home and looked after at Goatacre. Your trust and confidence in us is greatly appreciated.
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Review from L L (Daughter of Resident) published on 12 September 2023
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Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre
Thank you so much for the kind words about Goatacre Manor and our staff. We strive every day to provide compassionate care in a welcoming environment for our residents. We are so glad to hear your mother is thriving and enjoying the engaging activities. It means the world to us to have made a difference for your family.
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Review from Maria C (Daughter of Resident) published on 11 September 2023
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Reply from Norma Fernandes, Admin Manager/Operations at Goatacre Manor Care Centre
Maria, we are deeply grateful for you taking the time to share this wonderful review about your mother's experience at Goatacre Manor Care Centre. We are overjoyed to hear she felt happy, safe, cared for, and had fun with others during her time as a resident. It means so much that you felt able to trust us entirely with her care. Helping families through transitions is an important part of our role, so we are glad we could support you with patience and understanding. We consider our residents family. Your words about Goatacre being an extension of yours are so heart-warming. Thank you again for your kindness. We are delighted your mother had such a positive time with us.
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Review from Jenny G (Friend of Resident) published on 3 August 2023
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Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre
Thank you so much for your lovely review. We are so pleased you are happy with the care we provide here at Goatacre.
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Review from Sally J (Niece of Resident) published on 3 August 2023
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Reply from Norma Fernandes, Operations at Goatacre Manor Care Centre
Thank you so much for your lovely review. The team had the honour and pleasure of looking after her. We are so pleased you are happy with the care we provided your aunt here at Goatacre.
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Review from Toni B (Niece of Resident) published on 7 November 2022
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Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre
Thank you for your wonderful review. Your Aunt is a pleasure to care for and we are all very fond of her.
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Review from E C (Daughter of Resident) published on 7 November 2022
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Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre
Thank you for your lovely review. It is a pleasure to care for your mum.
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Review from Ruth Y (Daughter of Resident) published on 7 November 2022
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Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre
Thank you Ruth for your kind review. We are so happy you are happy with us. We love caring for your mum and are very fond of her.
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Review from Evelyn S (Daughter of Resident) published on 2 June 2022
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Review from Edward J (Nephew of Resident) published on 10 May 2022
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Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre
Thank you so much for your lovely review. We love having your aunt with us.
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Review from J J (Daughter of Resident) published on 10 May 2022
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Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre
Thank you so much for your lovely review. It means so much to the whole team to get feedback.
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Review from Samantha W (Daughter of Resident) published on 7 April 2022
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Review from Lyn G (Daughter-in-law of Resident) published on 21 February 2022
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Review from L H (Daughter of Resident) published on 17 December 2021
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Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre
Many thanks for your lovely review. Your words are much appreciated by all the staff.
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The Review Score of 9.9 (9.916) out of 10 for Goatacre Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.916 for Goatacre Manor Care Centre is calculated as follows: ( (120 Excellents x 5) + (11 Goods x 4) ) ÷ 131 Ratings = 4.916
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Goatacre Manor Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2018
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Job Title: Registered Manager
Joined: 2020
Stephanie has a background in nursing that spans 44 years. At the beginning of this journey, she worked as a care assistant in an Orthopaedic Ward and a Burns and Plastic Surgery ward prior to commencing her nurse training.
She has had many interests in her career including Care of the Elderly – Orthopaedic Rehabilitation and Care of the Elderly General Medicine, Trauma and Orthopaedics – including caring for patients who may have required orthopaedic elective or trauma surgery and Orthopaedic Rehabilitation and General Surgery, as well as Tissue Viability.
Originally from Wales, Stephanie worked in a Care of the Elderly Medical and Rehabilitation Ward and an Orthopaedic Rehabilitation Ward and for a short while on a GP inpatient unit. Whilst working in Wales, she attained the then Welsh National Board 914 Care of the Elderly Certificate. She also worked as a Tissue Viability Specialist Nurse, leading an Acute Service.
More recently, she has worked at a Private Hospital, as ward manager in the General Surgery Ward, and on secondment as the Deputy Clinical Services Manager.
Stephanie is passionate about good nursing care and always looking to support those individuals she is caring for to have a voice, be respected and be treated with compassion, dignity and empathy.
Stephanie is supported by a highly trained, committed and genuinely caring team of registered nurses, care assistants, activities coordinators, administrators, catering, maintenance and housekeepers. The nurses and care assistants provide care 24 hours per day.