Goatacre Manor Care Centre

Goatacre Lane, Calne SN11 9HY
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9.9 80 Reviews
  • Goatacre Manor Care Centre, Calne
Situated in the picturesque hamlet of Goatacre in Wiltshire, Goatacre Manor offers residential and nursing care. Care is available for people aged 65 and older.

The home is set within a beautifully refurbished Grade II listed building which boasts impressive views of the surrounding gardens and countryside. Accommodation consists of spacious, comfortable communal lounges and well equipped, furnished bedrooms, each with en-suite facilities.

Residents can enjoy a range of activities at Goatacre Manor.

The team of friendly and experienced staff strive to deliver high-quality care in a warm and homely atmosphere ensuring that the needs and values of each resident are respected at all times.

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Care Provided by Goatacre Manor Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Goatacre Manor Care Ltd
  • Person in charge
  • Stephanie Gould (Registered Manager)
  • Admission Criteria
    • Private and Social funding accepted
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Goatacre Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,313 – £1,470
    • Self-Funded Residential Dementia Care £1,313 – £1,470
    • Self-Funded Nursing Care £1,313 – £1,470
    • Self-Funded Nursing Dementia Care £1,313 – £1,470
    • RESPITE Self-Funded Residential Care £1,313 – £1,470
    • RESPITE Self-Funded Residential Dementia Care £1,313 – £1,470
    • RESPITE Self-Funded Nursing Care £1,313 – £1,470
    • RESPITE Self-Funded Nursing Dementia Care £1,313 – £1,470

  • All our fees are flexible to meet the needs of each individual resident.
  • (these prices are only a guideline, please contact Goatacre Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are following Government Guidelines to ensure COVID Restrictions are in place.


  • Parking

  • Parking is available.


Goatacre Manor Care Centre Reviews (80)

Total of 80, showing 21-40
9.9

Goatacre Manor Care Centre has a Review Score of 9.9 (9.916) out of 10, based on 11 reviews in the last 2 years. Over all time Goatacre Manor Care Centre has 80 reviews.

Overall Experience

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Review from M D (Son of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care home management and staff at Goatacre do a wonderful job looking after my mother. The home is always clean and tidy. They organise plenty of entertainment when possible. The garden area is much improved and they now have a vegetable garden.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Many thanks for your lovely review. Your kind words are appreciated by us all.


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Review from T M (Son of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home. The staff are all excellent. The facilities have been upgraded recently and offer all that is needed plus more. The events and programmes that are continually provided, offer residents a wealth of opportunities to be involved with others and keep stimulus ongoing. Great place!

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Thank you, Tony, for such a lovely review. We are so pleased you are happy with Goatacre Manor Care Centre.


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Review from Ruth C (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased we chose to make Goatacre Manor Care Centre my mum's permanent home for the following reasons: the staff are kind, caring, gentle, well-selected and well trained. Whatever their role in the team they treat my mum with respect and recognise her individuality. Above all, they are prepared
to listen to any concerns and work with relatives and service users to achieve best possible outcomes. The team there have remained outwardly cheerful and amenable despite the ever-changing demands of this long covid pandemic.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Thank you very much for your lovely review. We are so pleased to hear that you are happy to have your mum here with us.


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Review from Beth H (Granddaughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such kind people throughout, very personable and helpful. Superb level of personal care and attention to detail. The whole place is immaculate and never smells of anything untoward. Lots of stimulation and beautiful gardens, which are carefully thought out to give everybody lovely natural views. Nursing
staff are so efficient and on the ball with all levels of care. Administration is so well organised, and their receptionist always makes you feel welcome, and she goes out of her way to facilitate visits and families requests. This is the third home for my grandma, and we won’t be moving her again as we have struck gold! Thank you so much, everyone.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Thank you so much for your wonderful review. It is so lovely to hear that you and your grandma are loving the place as much as we do. It has been a pleasure to get to know you both since she moved in.


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Review from Sarah S (Granddaughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall really happy with the care my grandad receives.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Many thanks for your lovely review. It means a lot to us.


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Review from V P (Wife of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good care in regards to looking after the health and wellbeing of my husband.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Many thanks for your lovely review. It means a lot to us.


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Review from R W (Husband of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for just over two years. From the outset, I have had confidence in the care that residents received at Goatacre Manor. The staff are diligent, meticulous in their care and consistently friendly and patient, even with residents who are challenging in their behaviour. The nursing
staff are particularly careful in keeping me informed of changes in my wife's health.

Reply from Ava Clarkson, Admin Manager at Goatacre Manor Care Centre

Thank you so much for your lovely review. We are so pleased you are happy with the care we provide here at Goatacre.


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Review from Steve M (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, as always.

Reply from Kerrie Howard, Manager at Goatacre Manor Care Centre

Thank you, Steve, for your lovely review. We are so glad you are happy with Goatacre Manor Care Centre.
Kind regards, Kerrie.


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Review from Lisa T (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Goatacre Manor Care Centre staff have taken great care of my mother over the past five years. Plenty of kindness, care, wonderful activities and food!

Reply from Kerrie Howard, Manager at Goatacre Manor Care Centre

Thank you, Lisa, for your lovely review. We are so pleased you are happy with Goatacre Manor Care Centre.
Kind regards, Kerrie.


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Review from Lauren B (Granddaughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and approachable staff who are all very helpful.

Reply from Kerrie Howard, Manager at Goatacre Manor Care Centre

Thank you, Lauren, for this lovely review. We look forward to being able to welcome you properly into the home when the pandemic eases, and we can open our doors. Please let us know if there is anything else you think we could improve on. We welcome honest feedback.


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Review from Debbie H (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident from August 2019 until he died in December. During this time, he received excellent care, and my mother and I always felt welcome there. His physical needs increased during his time there, and we felt the nurses and carers we incredibly kind. Sadly, he died during the night
and we weren't given sufficient notice to get there, despite being only a 10-minute drive away. We haven’t heard from Goatacre since, which has left us feeling very let down - not even a phone call or condolence card from the home.

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Review from Juliet (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad are both residents of Goatacre and have very different needs; Mum has dementia and Dad is virtually bedridden. In both cases, we can not fault the caring, kind and loving way in which they are treated in the home by all members of the team. As very regular visitors to the home (before
Covid-19) we felt welcomed and very much part of the Goatacre community. The roles of staff are varied and clear but the care is uniform at the highest level with staff going way beyond their defined roles to ensure the happiness and well being of residents.
There seems to be an excellent team spirit that has helped considerably in the recent difficult days. We had huge appreciation of the previous manager and his ability to treat families with respect and assume that this will continue under the new manager who seems to have made a positive start (at the most challenging of times) but who we are yet to get to know.

Reply from Kerrie Howard, Manager at Goatacre Manor Care Centre

Thank you, Juliet, for your lovely review. Although it's incredibly difficult at present, we continue to strive for the best for all. I look forward to getting to know you more in the ( hopefully) near future.


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Review from Moira O (Niece of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goatacre Care Home have looked after my great aunt for the last 4.5 years. She is very happy there, and all the staff are absolutely brilliant. They are kind, considerate and their attentiveness is second to none. I would definitely recommend Goatacre.

Reply from Kerrie Howard, Manager at Goatacre Manor Care Centre

Thank you, Moira, for your kind words. I look forward to getting to know aunt overtime and meeting you.
Kerrie Howard


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Review from Helen Y (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not had much experience of the new manager as yet as it is early days. The previous manager, however, could never do too much to be helpful and facilitate individual requests for care, for their loved ones.
The staff at Goatacre are simply amazing, they clearly genuinely care for the residents,
and in doing the best by them on a daily basis.
In addition to taking the time to get to know the resident, they put a similar level into getting to know the extended family in order to offer reassurance when required.
Though lockdown has been particularly difficult in not having face to face contact with the residents, I have been completely confident in the staff to make contact and update me about any issues.

Reply from Kerrie Howard, Manager at Goatacre Manor Care Centre

Hello Helen,
Thank you for your response and lovely review. I am incredibly lucky to have walked into such a caring environment. I know we have yet to meet and I look forward to this once we are open to visitors. Kind regards Kerrie


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Review from B R (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received extremely good care over the past 2-years he has been at Goatacre.
I have always found all members of staff to be very helpful and professional, particularly so during the coronavirus pandemic.

Reply from Kerrie Howard, Manager at Goatacre Manor Care Centre

Dear B R,
Thank you for your kind words. I know we have yet to meet and I look forward to doing so once we are open to the public.
Kind regards
Kerrie


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Review from Sarah P (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring community with the needs of the residents at the core of care provision. Our Mum received lovely care over a 2 year period. She was the lady who "danced to her own tune!" however all of the staff at Goatacre responded to her with dignity and respect - always.
Towards the end of
Mums life and diminishing mobility, all of the staff would regularly just pop into her room to say hello and have a chat - over and above attending to her basic nursing needs. When she was well and more mobile staff would take her on outings which she loved!
As a family, we too were in receipt of their care. My brother travelled some distance to visit our Mum, often arriving late in the evening. He was always met with a smile and a cuppa!
As a former registered nurse, I couldn't fault the care Mum received.
As a grateful family, it was always comforting and reassuring to say goodbye knowing she would be in the best hands. We highly recommend Goatacre Manor Care Centre.

Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Dear Sarah, Thank you for your kind comments. It was an absolute pleasure caring for your mum. Kind regards, Steve.


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Review from J B (Friend of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole experience of caring for the residents was simply first class. He was treated with compassion and dignity. His wishes were considered and he was made to feel that Goatacres was now his home and helped to be comfortable with the change in his circumstances.
The care and support was excellent
and I would highly recommend Goatacre Manor.

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Review from Sarah C (Daughter of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Goatacre for his end of life care, after having been in hospital for two weeks, and the care that he received was exceptional. The manager and his fantastic team were professional, diligent, kind and full of empathy towards my dad, and this extended to me and my family too.
The end of life for the family of a loved one is incredibly harrowing, but the staff looked after us so brilliantly every step of the way. The home itself is also very calm and relaxed. You really feel like you are part of a family while you are there and the residents all seem very happy to be there. Goatacre exceeded our expectations by such a long way. They made my dad's last week of life as comfortable and as stress-free as they could, and for that, we cannot thank them enough.

Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Dear Sarah, Thank you for your kind comments. It was a pleasure for the whole team to be able to care for your dad and his family.


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Review from A A (Niece of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very much home from home feeling when going into the home. Staff all very helpful and friendly. Very hard to get in touch with the manager as always in meetings. It took a week for the manager to reply to my telephone call.

Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Dear Angela, Thank you for taking the time to comment. I was on holiday when you telephoned to discuss respite care and returned your call upon my return. In my absence the deputy managers are always available to chat or meet up.


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Review from Andy P (Son-in-law of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always caring, always attentive and it really feels like a care home with a capital C on care and capital H on home.

Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Dear Andy, thank you for your kind comments. It is always a pleasure caring for your mother in law.


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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Goatacre Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Goatacre Manor Care Centre is calculated as follows: ( (120 Excellents x 5) + (11 Goods x 4) ) ÷ 131 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goatacre Manor Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Stephanie Gould

Job Title: Registered Manager

Joined: 2020

Stephanie has a background in nursing that spans 44 years. At the beginning of this journey, she worked as a care assistant in an Orthopaedic Ward and a Burns and Plastic Surgery ward prior to commencing her nurse training.


She has had many interests in her career including Care of the Elderly – Orthopaedic Rehabilitation and Care of the Elderly General Medicine, Trauma and Orthopaedics – including caring for patients who may have required orthopaedic elective or trauma surgery and Orthopaedic Rehabilitation and General Surgery, as well as Tissue Viability.


Originally from Wales, Stephanie worked in a Care of the Elderly Medical and Rehabilitation Ward and an Orthopaedic Rehabilitation Ward and for a short while on a GP inpatient unit. Whilst working in Wales, she attained the then Welsh National Board 914 Care of the Elderly Certificate. She also worked as a Tissue Viability Specialist Nurse, leading an Acute Service.


More recently, she has worked at a Private Hospital, as ward manager in the General Surgery Ward, and on secondment as the Deputy Clinical Services Manager.


Stephanie is passionate about good nursing care and always looking to support those individuals she is caring for to have a voice, be respected and be treated with compassion, dignity and empathy.


Stephanie is supported by a highly trained, committed and genuinely caring team of registered nurses, care assistants, activities coordinators, administrators, catering, maintenance and housekeepers. The nurses and care assistants provide care 24 hours per day.