Review from C O (Daughter of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience

Extremely happy with the standard of care my Dad received between August 2018 and Jan 2019. Staff were skilled and compassionate and we were given plenty of advice and support in the final weeks of his life. It made a huge difference and we will always be grateful for that at such a difficult time.

Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Thank you for your comments. It was a pleasure caring for your father.

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Review from Anthea Y (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience

I have found this care home welcoming, friendly and happy. Good food, warm, very clean, helpful and informative. Nothing is too much trouble, very happy staff, each and every one. Good/excellent nursing. Patient with residents. I cannot talk too highly of this wonderful place. The above comments are

not in any particular order.
I have been very worried about where mum would go but now I'm relieved and happy we have found this wonderful home for her.

Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Dear Anthea, thank you for your kind comments. It is a pleasure caring for your mum.

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Review from Steph B (Granddaughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience

Putting my grannie into a care home was a heartbreaking decision for my mum and I. Grannie has lived with my mum for approximately 15 years. She was diagnosed with Alzheimers approximately 5 years ago, she has been declining in her mental state, although physically she is very well. Goatacre is so welcoming,

grannie is kept entertained through the day by singing, dancing and the PAT dog, she interacts with the team and other residents. She hasn't fallen because they keep a close eye on her. I cannot remember the last time I slept so well without worrying about her.

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Review from Robert J (Friend of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

I am delighted with the care and kindness that my friend receives on a daily basis. Thank you to the ream at Goatacre Manor Care Centre.

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Review from Sheryl H (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

My dad has been a resident for a year now. Dad receives excellent care and his accommodation is clean and comfortable. All the staff and management are very caring and supportive. All meals are cooked there and are plenty of choices. I am happy in the knowledge that dad is safe and secure and he is

happy.

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Review from N A (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience

Goatacre Manor has provided excellent care for my mother who suffered devastating strokes two years ago. The nursing and care staff cannot be faulted. The genuine care and affection shown to my mother and myself was exemplary. Mum and I could have wished for nothing more.

Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Dear Nicola,
It was a pleasure caring for your mum.

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Review from Judith V (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience

My father became a permanent resident at Goatacre Manor in November 2018. He came to the care centre following a long stay in hospital. Initially, my sister and I were very concerned about moving him out of hospital, as at this time, he was very frail and suffering from vascular dementia. However, we

needn't have worried, as from day one he was well cared for and given his dignity. The staff were so very kind and couldn't do enough for him. We were extremely impressed by the standard of care and the attention they gave him. Importantly, for us the staff got to know my Dad in an extremely short space of time, understanding his likes and dislikes and treating with the upmost respect. My father sadly passed away in January 2019 but we were so grateful he died so peacefully at Goatacre Manor rather than in the hospital. After he died, my sister and I received wonderful support from all the staff at the home. We are so glad my father was able to spend his last few days around such kind, caring people.

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Review from Keith B (Grandson of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience

Last year, I wrote how the awful experience of placing a loved one in care was made so much easier by the manager and the team at Goatacre Manor. This year, I write how, in those last moments, we were invited to stay in the onsite accommodation to be close by where we could stay by his bedside. Nothing

was ever too much trouble. To the manager, I just want to pass on our sincere thanks to you and the team.

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Review from Julian P (Friend of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience

From the day I first entered this Nursing Home, I knew that my friend with dementia was in a safe, professionally run and caring environment. All the staff I met were very pleasant and kept me well informed of my friends daily routine and progress. Subsequent visits reaffirmed that once again the staff

were very professional, friendly, cheerful and reassuring throughout my time at Goatacre Manor. I would certainly recommend this nursing home to anyone who finds they or their family and friends are sadly in need of looking after. A first class service delivered by a first class team.

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Review from J P (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience

We could not have found a better place for Mother except at home, but we could not give her the help she needed.
Very nice and helpful staff. Looked after very well. Room a bit small but you can't have everything.

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Review from Julie B (Friend of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience

Sadly my best friend was only here for a week, she was treated with respect and dignity.
All the staff that I met were lovely, including kitchen staff and management. I would recommend this lovely place to anyone, the place was always spotless and clean, even the food was lovely.

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Review from Robert D (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience

My mother went to Goatacre Manor Care Home to recover from a stroke in July 2018. Sadly she passed away in September, but the care provided by the staff in the time she was there was second to none. She was always well looked after. Doctors appointments made and family informed. The staff were extremely

helpful and made us all feel confident in the care my mother received.

Reply from Steve Oswald, Manager at Goatacre Manor Care Centre

Dear Rob, Thank you for your kind comments.

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Review from Allison D (Niece of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience

My great uncle has been a respite resident of Goatacre Manor many times and I have to give praise to all staff, whether it be nursing, care, administration, housekeeping or management, they all work tirelessly to make sure my uncle is happy, content and well cared for.
He always enjoys his time at

Goatacre Manor, there are many social activities that he participates in and which he really enjoys. He has been taken out on day trips to local beauty spots and has enjoyed the occasional strawberry ice cream. The food is all home cooked and is locally sourced, which helps local businesses. My uncle had a spacious bedroom, which looked out onto the beautiful garden areas and when the weather was good, sat outside and enjoyed them. I have always found the care home to be well kept i.e. clean and very tidy.
I would have no hesitation in recommending this care home, it is truly excellent!

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Review from Rita F (Niece of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience

I cannot praise the manager and staff enough for the care they are giving and showing my aunt. We last saw her in hospital and to see how much she has improved is remarkable. I was worried she wouldn't settle being an independent lady but she is so happy and content. Nothing is too much trouble for

the staff and they all have a happy disposition which reflects onto residents and visitors. We were able to spend the weekend with her as we were offered a flat due to the distance we had to come which was fantastic.

Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Thank you for your kind comments. It is a pleasure caring for your Aunt.

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Review from Lisa S (Sister of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience

My sister spent the last 3 months of her life at Goatacre.
Everyone - whatever their job - was kind and supportive.
She was in some distress due to her condition and they did their best to make this time as comfortable as possible for her.
At the end, while we sat with her for the last 2 days, the

staff were exceptionally kind and sensitive with their discreet care and attention to detail, based on years of experience.
They made a very difficult time into a very special time for us all.

Reply from Steve Oswald, Registered Manager at Goatacre Manor Care Centre

Thank you for your kind comments. This is greatly appreciated by the team.

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Review from Patrick B (Brother of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience

My brother spent his last end of life 10 days at Goatacre Manor Care Centre. When visiting him at that time it was my experience to find a nice professional but very caring nursing home in which he looked after so well for his last days at this very difficult time.
I know that he was as happy and contented

at this time as any person can be in the circumstances at this very emotional time.
Our family are very thankful to all the staff for all their kind care both to my brother and I received when there.

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Review from K T (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

My late husband was a resident for end of life care following his battle with cancer. The welcome and friendly support of wonderful staff made this awful time more bearable. Nothing was too much trouble for the senior manager, nursing staff and carers. My husband was given a private out of the way room

so we could have space and private family time before he passed away. The only small criticism I have is that to access my husband we had to meander through numerous corridors and elderly residents, most of which had dementia, we found this uncomfortable especially as my husband was young in this place.

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Review from Richard B (Son of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience

My father was admitted to 'Goatacre Manor Care Centre' towards the end of his life, spending only a month in their care. He was admitted at very short notice, when as a family, we became unable to continue to care for him at his home. From the day of his admission, we found attitude and care at the

home to be excellent and we know that my father was as happy as possible over the time he had there.

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Review from Douglas Y (Husband of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience

My wife was diagnosed with lung cancer in 2011. Despite partial left lung resection and chemo the cancer appeared in the lymph glands and then secondary in bones. Home care became impossible and we were really lucky to obtain an en-suite room at Goatacre Manor. The staff were marvellous, so kind and

considerate. My sons and I ensure that at least one of us were there all the time. The help we received was wonderful. Thank you Goatacre.

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Review from Ronald S (Resident) published on 5 August 2016
Submitted via Postal Card • Report

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Taken into care at 'Goatacre Manor Care Centre' by ambulance direct from hospital in very poor condition. Unable to use my legs or feet through extreme pain (arthritis). Over the next three months vary caring physiotherapists and staff enabled me to move my legs over the edge of the bed, gaining confidence

more with help into an armchair. From there the 2 physiotherapists arranged for me to use the physiotherapy pool and then moving onto take a few steps with a zimmer frame. Brought home in August by nurse and physiotherapists. Now with the help of my registered carer and son, I am learning to walk again.

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