Goatacre Manor Care Centre

Goatacre Lane, Calne SN11 9HY
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9.9 80 Reviews
  • Goatacre Manor Care Centre, Calne
Situated in the picturesque hamlet of Goatacre in Wiltshire, Goatacre Manor offers residential and nursing care. Care is available for people aged 65 and older.

The home is set within a beautifully refurbished Grade II listed building which boasts impressive views of the surrounding gardens and countryside. Accommodation consists of spacious, comfortable communal lounges and well equipped, furnished bedrooms, each with en-suite facilities.

Residents can enjoy a range of activities at Goatacre Manor.

The team of friendly and experienced staff strive to deliver high-quality care in a warm and homely atmosphere ensuring that the needs and values of each resident are respected at all times.

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Care Provided by Goatacre Manor Care Centre

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Goatacre Manor Care Ltd
  • Person in charge
  • Stephanie Gould (Registered Manager)
  • Admission Criteria
    • Private and Social funding accepted
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (9)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Goatacre Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,313 – £1,470
    • Self-Funded Residential Dementia Care £1,313 – £1,470
    • Self-Funded Nursing Care £1,313 – £1,470
    • Self-Funded Nursing Dementia Care £1,313 – £1,470
    • RESPITE Self-Funded Residential Care £1,313 – £1,470
    • RESPITE Self-Funded Residential Dementia Care £1,313 – £1,470
    • RESPITE Self-Funded Nursing Care £1,313 – £1,470
    • RESPITE Self-Funded Nursing Dementia Care £1,313 – £1,470

  • All our fees are flexible to meet the needs of each individual resident.
  • (these prices are only a guideline, please contact Goatacre Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are following Government Guidelines to ensure COVID Restrictions are in place.


  • Parking

  • Parking is available.


Goatacre Manor Care Centre Reviews (80)

Total of 80, showing 61-80
9.9

Goatacre Manor Care Centre has a Review Score of 9.9 (9.916) out of 10, based on 11 reviews in the last 2 years. Over all time Goatacre Manor Care Centre has 80 reviews.

Overall Experience

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Review from Brenda R (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mother received first class care during the 10 months stay at this nursing home. She was treated with compassion, kindness and affection. The initial cosy, homely atmosphere which greeted one, continued during her stay. First floor rooms looked out on to rural views and pretty gardens and
lawns. I liked the home from home atmosphere created by caring, humorous staff. Also the food choice was good.

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Review from Sidney T (Resident) assisted by family/friend published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came to Goatacre Manor for a rest after my condition worsened after a few days here it felt like home and I decided to stay on a permanent basis. The staff are all so friendly and helpful and no request is ever too big. They let me personalise my room with whatever I liked. I find chewing difficult
now. So the food is prepared specially so I can still enjoy my meals. It's like a home away from home.

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Review from Valerie M (Wife of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the first time we have used Goatacre Manor. My husband was very happy with his short break there especially the helpful staff. He was treated with respect and we will be using Goatacre again when we need more respite care.

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Review from Rebekah C (Granddaughter of Resident) published on 7 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visited my Grandmother (who was recently a resident at Goatacre Manor Care Centre) I always found her to be happy, and very well cared for. The staff did a wonderful job of taking care of my Grandmother and were always really attentive to us family members. The home is in beautiful rural
surroundings in a lovely building, and I wouldn't hesitate in recommending this home to others. Keep up the good work!

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Review from Joe L (Friend of Resident) published on 6 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how happy I am with the love and care that my family friend has received. He is so much happier living somewhere he feels safe, loved and cared for. We are always made to feel welcome when we arrive for our visits to the home and the room is always clean and pleasant smelling. We are
able to visit anytime of the day which is helpful with work commitments and we have even been able to join our friend for lunch.

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Review from Diane S (Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere and the quality of care is excellent. The staff are very welcoming and attentive and the food and facilities are very good. I regularly return for respite and I am returning again in June 2016.

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Review from John H (Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities are getting better, I like the hydrotherapy and being in the pool. I like that the activities lady does activities for the individuals as well as group activities. As indicated I would recommend any one with nursing care needs to come here.

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Review from Cynthia (Daughter of Resident) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Were made to feel very welcome on her first day to the home and the room was lovely and clean. We were able to visit anytime of the day and could stay as long as we liked.
Mother went out with friends and went to Bristol one afternoon.

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Review from Patricia B (Daughter of Resident) published on 7 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Goatacre Manor were extremely caring, patient as well as being professional in their jobs and taking care of each residents' needs. Family members were always greeted warmly by all staff.
Each room is differently styled and decorated making them individual.

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Review from Caroline A (Daughter of Resident) published on 30 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have really gone out of their way to make Mum at home and as comfortable as possible during the year and a half she has been at Goatacre, which she now calls "her little corner of Wiltshire"! I am so pleased to have her closer by.
The staff are always willing to let me know how she has been
getting on since my previous visit and I am kept up to date with anything about her health as necessary.
Although Mum chooses not to partake in activities there is always plenty going on and I am always welcome to make Mum her customary cup of coffee, whatever time I'm there!

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Review from Carol P (Daughter of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent only a few months at the end of her precious life in safe loving and caring hands,they go beyond the normal and we as a family will never forget staff, carers who make Goatacre a very safe and caring place. It is hard looking for somewhere but walking into here you know the decision is
the right one.

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Review from Roma D (Mother of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son, who was 41, was there for end of life care. He asked to go somewhere quiet and lapped up all the attention he got from the friendly staff who went out of their way to make his last weeks as happy as possible. Nothing was too much trouble. As he slept a lot they brought him food whenever he wanted
it and I was welcomed day and night.

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Review from Heather (Daughter of Resident) published on 16 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father seems like a different man since becoming a resident at Goatacre Manor Care Centre. His quality of life has changed completely, he has the twinkle back in his eyes which I thought I would never see again! The care and support he has been given by the nursing and care staff is exceptional.
The Care Centre has a lovely homely feeling about it, and is always immaculate. If you happen to turn up at meal times, the food looks and smells absolutely delicious. The exterior setting is of course totally tranquil, and the view from Dad's window is going to give him immense pleasure, especially as he watches the seasons come and go. Right from the moment you walk through the door, you realize this is definitely a Care Centre with a difference - this is a home. I think, without a doubt, the Management and Staff should be very proud of what they have achieved at Goatacre Manor Care Centre.

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Review from Andy P (Son of Resident) published on 16 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Goatacre last year after living alone for many years. He had always had an aversion to Care Homes and furiously resisted until he was told it was either that or a live in carer. After an initial week's Respite care (trial period), he insisted that he wanted to stay and that I should
sell his flat (the trial became permanent immediately). During every visit we always saw that the staff and management went out of their way to look after him and he was always treated with dignity and respect.


The home was always kept clean (and so was my father) and all of the staff worked as a team to look after him. As his Parkinson's became worse, they dreamt up a solution of crash mats and pressure pads linked to the alarm system, so when he refused to stay in bed, all of the staff were aware and someone was with him before he managed to crawl away.


We looked at many homes in the area before finding this one and if we had to chose again, we wouldn't look elsewhere.


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Review from David (Son of Resident) published on 16 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in to Goatacre to give himself a bit of a rest after he was taken Ill. It was just what he needed. He ate and drank well and was very impressed that he could have what ever he wanted to eat for breakfast every morning. He was given all the care and support he needed to assist him to be
as independent as possible and enjoyed taking part in the activities. It was wonderful to see dad so happy. I was also very impressed with the management team. The Manager was always on hand to answer any questions that I had, and other members of his team are always floating around to offer any additional support.

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Review from Scott (Grandson of Resident) published on 14 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife's Grandfather came into the home for some respite care and absolutely loved it. He made some really lovely friends and is hoping to stay on a permanent basis. It was lovely to see him interacting and smiling again. All of the staff are lovely people and so caring. The home itself is clean and
always smells pleasant. The grounds are beautiful, but most importantly, It made granddad happy again.

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Review from Sue S (Daughter of Resident) published on 8 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care several times due to her frequent falls and failing health. She first went into Goatacre Manor Care Home in December 2014 for 6 weeks and against our wishes she was sent home during that time she deteriorated further and was then deemed not capable of looking after herself.
Mum has now been at the home a year and we can't praise the management and wonderful staff enough for all the care and dedication they give not only to Mum but all the residents. We go in to visit every day and feel like one of the huge Goatacre family. We have also had a lot of support from Steve the manager and his whole team. The policy of the home is that you can visit anytime day or night and we are always made to feel welcome, nothing is too much bother for the wonderful staff who are employed there. More importantly my Mum is very happy and we would recommend Goatacre to anyone looking for a caring home from home for a precious family member.

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Review from Morgain M (Friend of Resident) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently accompanied my mother who visited an old friend at Goatacre Care Home and I was very impressed with what I witnessed during our visit. Staff are friendly and attentive and everyone had a smile on their face. There was lots of interaction between members of staff and residents as well as activities
going on. It felt like the people who live there are actually 'at home' rather than 'in a Home'.
Mum and I were made very welcome.

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Review from Mrs P (Granddaughter of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather had such a wonderful stay at Goatacre that he has actually decided that he would like to become a permanent resident and I can see why! His room was tastefully decorated, the staff were all fantastic, friendly and helpful and the food was excellent. Due to my Grandfathers condition he
hadn't left the house in a while and had only really been speaking to immediate family. However whilst at Goatacre he formed friendships with a few of the other gentlemen and that friendship was actively encouraged and supported by staff and management. My grandfather was given back his independence and this meant the world to him. I would like to thank the manager and his team for making my grandfather smile again!

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Review from Michael S (Son of Resident) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Goatacre following a hospital admission after a road accident he had made his mind up that he did not want to eat or drink but the staff who could not have been more caring tried their very best to get him to have at least something. He was very reluctant to except any care
but this did not stop the staff from looking after him in a kind and caring manner so that he was kept comfortable at all times his wishes were always respected as a family we were very grateful for all the effort the staff put in to try and help him regain his health but he had made his mind up that he did not want this. When he passed away he could not have received any better care he was treated with great respect and dignity and as a family this was a great comfort. The care does not stop once someone has died as we received a call from the funeral directors to say how well our father had been treated when they collected him this surely shows what caring is all about and Goatacre do this extremely well.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Goatacre Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Goatacre Manor Care Centre is calculated as follows: ( (120 Excellents x 5) + (11 Goods x 4) ) ÷ 131 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goatacre Manor Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

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Stephanie Gould

Job Title: Registered Manager

Joined: 2020

Stephanie has a background in nursing that spans 44 years. At the beginning of this journey, she worked as a care assistant in an Orthopaedic Ward and a Burns and Plastic Surgery ward prior to commencing her nurse training.


She has had many interests in her career including Care of the Elderly – Orthopaedic Rehabilitation and Care of the Elderly General Medicine, Trauma and Orthopaedics – including caring for patients who may have required orthopaedic elective or trauma surgery and Orthopaedic Rehabilitation and General Surgery, as well as Tissue Viability.


Originally from Wales, Stephanie worked in a Care of the Elderly Medical and Rehabilitation Ward and an Orthopaedic Rehabilitation Ward and for a short while on a GP inpatient unit. Whilst working in Wales, she attained the then Welsh National Board 914 Care of the Elderly Certificate. She also worked as a Tissue Viability Specialist Nurse, leading an Acute Service.


More recently, she has worked at a Private Hospital, as ward manager in the General Surgery Ward, and on secondment as the Deputy Clinical Services Manager.


Stephanie is passionate about good nursing care and always looking to support those individuals she is caring for to have a voice, be respected and be treated with compassion, dignity and empathy.


Stephanie is supported by a highly trained, committed and genuinely caring team of registered nurses, care assistants, activities coordinators, administrators, catering, maintenance and housekeepers. The nurses and care assistants provide care 24 hours per day.