Harnham Croft Care Home

76 Harnham Road, Salisbury SP2 8JN
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9.7 73 Reviews
  • Harnham Croft Care Home, Salisbury
Harnham Croft Care Home in Salisbury cares for people with compassion and respect.

Trained, friendly staff support people with their individual care needs.

Social activities are organised for residents to participate in if they wish.

Staff treat residents with dignity and respect.   

Nutritious and tasty meals are provided for residents each day.

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Care Provided by Harnham Croft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Jadeas Ltd
  • Person in charge
  • Irene Kirui (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (26)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Harnham Croft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450

  • Fees will mostly be based on assessment of care needs by the home, but will also depend on size of the room and wet room availability, and views over Salisbury.
    Nursing care fees are exclusive of the FNC contributions by NHS to the home. Private contribution contribution for Nursing Care is similar as for Residential Care.
  • (these prices are only a guideline, please contact Harnham Croft Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is allowing visitors to residents, although there may be restrictions for infection control reasons. Please call the home to discuss current policy.


  • Parking

  • There is on-side parking available, including for disability vehicles.


Harnham Croft Care Home Reviews (73)

Total of 73, showing 21-40
9.7

Harnham Croft Care Home has a Review Score of 9.7 (9.736) out of 10, based on 14 reviews in the last 2 years. Over all time Harnham Croft Care Home has 73 reviews.

Overall Experience

  • 56
  • 16
  • 1
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  • 0

Date Published

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Review from W E (Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience.
A few criticisms for you to improve.
1) First evening here I was cold and lonely. the bed was not the right sort, but it was changed the next day.
Could someone have come and talked to me on that first evening?
2) When calling for help at night, it took a long time
for anyone to arrive. On one occasion 3/4 of an hour.
3) Food. Could you offer a bedtime drink between 8-10pm?

Reply from Julie Caygill, Hospital Liaison Team Administrator at Harnham Croft Care Home

Thank you for taking the time to complete a review form. We are sorry to learn your first evening did not meet your expectations and that you found the specialist equipment recommended by the hospital team uncomfortable. We are pleased to note it was changed the next day. We know that there are a lot of interactions with the team during the first hours of admission to generate an individual plan of care which can be very tiring when you are adjusting to a new environment, and we like to give residents the time and space to settle with a call bell at hand for assistance when required. We regularly monitor call bell response times which are usually between 0-5 minutes; I apologise that you were subject to a delay during your stay with us. We do have drinks and snacks available day and night which can be requested by residents at any time as well as a supper trolley visiting the rooms in the evenings; I am sorry if this was not made clear to you, we will ensure this is communicated effectively in future. We are pleased that you felt the stay was overall a good experience and were delighted that you chose to extend your stay by a week.


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Review from P T (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted for end of life care after a somewhat-traumatic experience in hospital. The staff and management could not have been kinder or more attentive to his needs and his care. They allowed him to die with dignity and with his self respect intact. I cannot thank the staff enough for making
this possible. Their attention to detail was impressive, nothing was too much trouble for them and they went out of their way to make visiting relatives (some of whom had travelled long distances) feel welcome.

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Review from Jill N (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Harnham Croft Care Home in the middle of the pandemic. The whole team did everything to support Dad and the family.
He has been happy, well looked after and treated as an individual.
A special mention to the nurse/management who has been an incredible support. She is friendly, professional
and exceptional at her job.

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Review from Hope S (Granddaughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurses and carers have cared for my grandad at the end of his life with dignity and respect. They have gone above and beyond for our family.

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Review from M T (Son of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked my parents into Harnham Croft for a period of respite to cover Christmas/New Year and to ensure that they would be properly cared for during the festive period.
From being greeted into the home until their departure date, my folks received first-class care and attention. The staff were considerate
to their needs and showed levels of compassion befitting their profession and when the occasion required it.
Their rooms were spotlessly clean as was the whole nursing home, especially the dining, lounge areas and other common rooms. The whole place was light and airy and filled with a fresh aroma, so unlike similar establishments.
My parents were very pleased with the variety and standard of the meals provided and enjoyed the meals in the dining room which allowed them an opportunity to interact with other residents and pass the time of day.
In general, all levels of staff were polite and courteous throughout their stay and nothing was ever too much bother for them. Time permitting, the staff were engaging and were happy to enter into conversational chit chat to the delight of an elderly person.
Would they return to Harnham Court? A definite 'Yes'!

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Review from Dave A (Son-in-law of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harnham Croft have been outstanding in the care of my mother-in-law. She was very poorly when she arrived at Harnham Croft in November 2020 without their absolute dedicated care and help she would not have recovered to where she is now. Even with Covid 19 we were informed and assisted as much as possible
in relation to her welfare and our allowed visits. Thank you all so very much; you have been marvellous in every way possible.

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Review from F D (Friend of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff continue to provide a caring and kind service in spite of all the difficulties this year has presented. A big thank you to all the staff in their efforts to keep residents safe and well. I appreciate the personal touches and acts of kindness shown to my friend at all times.

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Review from H R (Friend of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely grateful to be able to visit my friend. She and I have known each other since she taught me when I was 5 years old in Primary school. That was over 45 years ago. I want to say a huge thank you firstly to Harnham Croft for allowing the visit to go ahead 'Covid safe' and secondly, I want
to write to you to say how caring, friendly and happy the staff I met at your lovely home were. One carer, in particular, is a real asset to your home.

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Review from P C (Son of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by dedicated staff. Nothing too much trouble.

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Review from M C (Daughter-in-law of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service for a special occasion, very friendly and nothing too much trouble. Always made very welcome and so pleased our relative was able to stay with this care home.

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Review from H C (Granddaughter of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were absolutely amazing for my granny's 100th birthday. The way they have split the second lounge and built a permanent divider so you can safely sit one side and see and talk through the microphone to your relative is amazing. Even though you can't be together properly at the moment the
home has set things up so you can visit safely.

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Review from K C (Granddaughter of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have looked after mu grandparents for many years. The service and care have been amazing to none.
My gran's 100th birthday during Covid, they went out of their way to help us safely celebrate together.

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Review from B G (Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here for nearly a year. May this home grow and grow. Thank you.

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Review from Penny K (Niece of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my aunt for a few years now, always found her well looked after and happy. Very good caring staff, and meals very good choices. A very pleasant home to come to. Any hospital visits arranged. Pleased and thank you.

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Review from Valerie M (Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home very comfortable, and the staff were very professional and helpful - nothing was too much trouble for them to provide.
The food was excellent, in fact, I have gained 1/2 stone in weight due to the delicious menus!

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Review from Louise S (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Harnham Croft to recover after being in hospital. She had a very restful time, with kind care, and was well enough to return home.

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Review from S W (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been extremely happy in her time at Harnham Croft. The staff have always been kind, helpful and respectful both to her and to myself. I would like to thank them all for their hard work and care.

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Review from D I (Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care was excellent, and the carers were cheerful and helpful all the time.
Food is varied and delicious.

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Review from Timothy G (Son of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our initial meeting was professional and reassuring, helping us through a difficult time. We couldn't have asked for a better room and we could rest easy that mum was being looked after. We were very happy with the care she received during her final months.

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Review from Akiyah C (Son of Resident) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harnham Croft is in an idyllic setting and very conducive to the relaxed atmosphere that I always find when visiting my mother. The carers and other staff are always considerate, warm and compassionate. My mother's condition, I believe, has improved over that last months and she appears very happy and
content in her life.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Harnham Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Harnham Croft Care Home is calculated as follows: ( (121 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 163 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harnham Croft Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Irene

Irene Kirui

Job Title: Home Manager

Joined: 2019

“Kind care is built into everything I do. It’s about going over and beyond to ensure Residents receive the kindest care possible to benefit their quality of life.”


After gaining her degree in Geriatric Nursing in Germany, Irene has enjoyed a vast career in the care industry. As a dedicated healthcare professional, Irene has gained a wealth of experience in providing care to elderly people to help enrich their lives, leading to her progression as Home Manager.


Irene closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Irene remarked: “I love working with so many fantastic people to achieve the same goal: to provide the kindest possible care for each Resident.”


Irene credits her biggest achievement to overcoming her fear of heights and completing a skydive from 15000ft in the air.


Outside of work, Irene is a keen dancer and artist and enjoys spending quality time with her family.


If you would like to find out more about Harnham Croft, Irene would be delighted to have an informal discussion with you to answer any questions and provide further information.