Harnham Croft Care Home

76 Harnham Road, Salisbury SP2 8JN
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9.7 73 Reviews
  • Harnham Croft Care Home, Salisbury
Harnham Croft Care Home in Salisbury cares for people with compassion and respect.

Trained, friendly staff support people with their individual care needs.

Social activities are organised for residents to participate in if they wish.

Staff treat residents with dignity and respect.   

Nutritious and tasty meals are provided for residents each day.

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Care Provided by Harnham Croft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Jadeas Ltd
  • Person in charge
  • Irene Kirui (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (26)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Harnham Croft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450

  • Fees will mostly be based on assessment of care needs by the home, but will also depend on size of the room and wet room availability, and views over Salisbury.
    Nursing care fees are exclusive of the FNC contributions by NHS to the home. Private contribution contribution for Nursing Care is similar as for Residential Care.
  • (these prices are only a guideline, please contact Harnham Croft Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is allowing visitors to residents, although there may be restrictions for infection control reasons. Please call the home to discuss current policy.


  • Parking

  • There is on-side parking available, including for disability vehicles.


Harnham Croft Care Home Reviews (73)

Total of 73, showing 41-60
9.7

Harnham Croft Care Home has a Review Score of 9.7 (9.736) out of 10, based on 14 reviews in the last 2 years. Over all time Harnham Croft Care Home has 73 reviews.

Overall Experience

  • 56
  • 16
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Date Published

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Review from A H (Sister of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister from 11.50am to 2 pm on Thursday 11th April. She was happy, well turned out and had just had her hair done. I had lunch with her. The meal was set out on a table for two and was delicious, nutritious and well balanced. The correct attention had been given to my sister's diabetic
diet. The carers serving the food made sure that the quantity was to our liking. After lunch, I left my sister happily settling down to watch a film show with the other residents.

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Review from C B (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff of this homework incredibly hard to provide a happy, caring and relaxed atmosphere for my father to live in. Nothing is too much trouble for them, they are always cheerful and patient and professional. My father is safe, well-fed and comfortable. The home is beautifully clean,
the views are amazing and I am always made to feel very welcome when I drop in. Very good all round.

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Review from Kenneth N (Respite Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round. Excellent food. Staff are very caring, very careful. Very happy to come again and again - probably in 3 months time.

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Review from J M (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff very kind and caring.
We have been kept updated with our mother's health issues.
Most importantly she feels at home here.

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Review from Mary K (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very warm and welcoming. Help available if needed with friendly carers who are always around. Mum is kept clean and tidy and I feel she is in a good place where all her needs are met.

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Review from Patricia H (Regular Volunteer) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are helpful and engage with residents.

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Review from P L (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Harnham Croft Care Home for 3 months, receiving palliative care. The care was excellent and I was kept informed at all times. I can't praise all the staff enough for the support they gave me and the family from beginning to end.

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Review from Suzanne D (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lives in a peaceful, caring and pleasant environment. It is clean and tranquil with lovely food and delightful nature right outside.
The staff are highly professional and caring.
The standard of everything is very high, only occasionally so I wonder if they may need more staff available
at times. He is very happy and well looked after, which makes us happy.

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Review from Lydia J (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome with room all ready for dad - with equipment needed to make his stay go smoothly.
Staff friendly and helpful - nothing too much trouble. Hope to persuade mum and dad will agree to another week's respite soon.

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Review from M L (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only praise all aspects of the care my mother receives at Harnham Croft Care Home it may not be her own home but its the next best thing! All staff are wonderful to her and all the other resident's nothing is too much trouble for them. I live 200 miles away from Salisbury and I have no need to
worry about her as I know she is being well cared for.
I would just like to say thank you so much for all at Harnham Croft Care Home do.

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Review from M L (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my mum's care. She is very well cared for, for all her needs. All the staff are very caring and helpful. An excellent care home.

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Review from C L (Granddaughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the granddaughter of the resident. I would highly recommend this home to others. The care from the staff is outstanding. All the residents seem happy and well cared for. The facilities are great for visitors and feedback from the staff is great. I can feel assured when I leave her she is in great
hands.

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Review from M C (Husband of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the way my wife is being looked after in Harnham Croft Care Home. The staff are very kind and couldn't do more to make her happy in her new home.
Thank you

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Review from Peter H (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care - my father is very happy and content, takes an interest in the home and staff are very friendly.

Reply from Jayne Duck, Customer Services Administrator at Harnham Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from N (Daughter of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This one of the better care homes that I have been involved with, but it is not brilliant. Most of the staff are kind and caring, but there are one or two who do not have the patience to look after elderly people and treat them as naughty children. The food is plentiful and edible, but bland and unadventurous.
There is no curry, spicy dishes, or much use of herbs and garlic, but plenty of stodgy cakes and puddings. Housekeeping can be a bit erratic. Bathroom bins aren't always emptied when they need to be, even when full of used continence pads, although generally, the place is clean enough. Laundry gets lost or is sent back to the wrong resident. Activities are fairly banal. As I said, better than average but not brilliant.

Reply from Jayne duck, Customer sercices administrator at Harnham Croft Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Review from Stephen A (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Harnham Croft for 2 years. In that time, we have found the management sympathetic and always willing to make the time to see us, if needed.
The nurses and carers go out of their way to try and engage with my mother, and they persevere when this isn't easy. There are many regular
activities organised for residents, and this creates a relaxed community atmosphere. I would be very happy to recommend Harnham Croft to friends.

Reply from Emily Wilson, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Stephen T (Son of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for 17 months and we have been happy to have mum in the home. They are all proactive and the food is very good. There are lots of activities. More than anything we feel mum is being looked after.

Reply from Rose Pickering, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Rachel P (Daughter of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Harnham Croft since June 2015. She has been very happy there and her needs, both physical and overall well-being are consistently met. The surroundings are very comfortable and she has been able to make her room her own. Their philosophy of it being the residents own
home has meant that she has a good deal of choice over most aspects of her life. Residents are encouraged to be sociable, but if you prefer not, then it is your choice. There is a wide range of activities available, in fact, there is something on every day. There are also trips out, so opportunities to be involved in the wider community. The residents are encouraged to share their concerns and wishes in a regular meeting with staff so that issues can be addressed quickly. The staff are a wonderful, hard-working group of people who are friendly and caring. The management is proactive and very dedicated to making the home of the highest quality.

Reply from Rose Pickering, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from David B (Husband of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harnham Croft is a friendly, caring nursing home, which provides sympathetic care for its residents. Recently the home has been comprehensively redecorated to a high standard. Management is firm but the staff all like working there and are cheerful even under the inevitable stress of working with the
old and infirm. Nursing staff respond quickly to infections and there seems to be a good relationship with the local doctors. All in all my wife is well looked after at Harnham Croft.

Reply from Rose Pickering, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Valerie M (Wife of Resident) assisted by family/friend published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a severe stroke six years ago and six months after the stroke came to Harnham Croft care home as a resident. From the moment he arrived he began to relax with the happy atmosphere in the home. During these years he has had excellent care, kindness and first class housing. He enjoys the
food which is provided by a very good chef. The events which are organised by the events Manager, which I have included indoors, interactive quizzes and games and very nice outings. The main reason for all these, in particular, aspects is that the manager has given so much of her time and put so much energy into achieving making the home very special and comfortable for all the residents.

Reply from Rose Pickering, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Harnham Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Harnham Croft Care Home is calculated as follows: ( (121 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 163 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harnham Croft Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Irene

Irene Kirui

Job Title: Home Manager

Joined: 2019

“Kind care is built into everything I do. It’s about going over and beyond to ensure Residents receive the kindest care possible to benefit their quality of life.”


After gaining her degree in Geriatric Nursing in Germany, Irene has enjoyed a vast career in the care industry. As a dedicated healthcare professional, Irene has gained a wealth of experience in providing care to elderly people to help enrich their lives, leading to her progression as Home Manager.


Irene closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Irene remarked: “I love working with so many fantastic people to achieve the same goal: to provide the kindest possible care for each Resident.”


Irene credits her biggest achievement to overcoming her fear of heights and completing a skydive from 15000ft in the air.


Outside of work, Irene is a keen dancer and artist and enjoys spending quality time with her family.


If you would like to find out more about Harnham Croft, Irene would be delighted to have an informal discussion with you to answer any questions and provide further information.