Harnham Croft Care Home

76 Harnham Road, Salisbury SP2 8JN
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9.7 73 Reviews
  • Harnham Croft Care Home, Salisbury
Harnham Croft Care Home in Salisbury cares for people with compassion and respect.

Trained, friendly staff support people with their individual care needs.

Social activities are organised for residents to participate in if they wish.

Staff treat residents with dignity and respect.   

Nutritious and tasty meals are provided for residents each day.

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Care Provided by Harnham Croft Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Jadeas Ltd
  • Person in charge
  • Irene Kirui (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (26)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Harnham Croft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450

  • Fees will mostly be based on assessment of care needs by the home, but will also depend on size of the room and wet room availability, and views over Salisbury.
    Nursing care fees are exclusive of the FNC contributions by NHS to the home. Private contribution contribution for Nursing Care is similar as for Residential Care.
  • (these prices are only a guideline, please contact Harnham Croft Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is allowing visitors to residents, although there may be restrictions for infection control reasons. Please call the home to discuss current policy.


  • Parking

  • There is on-side parking available, including for disability vehicles.


Harnham Croft Care Home Reviews (73)

Total of 73, showing 61-73
9.7

Harnham Croft Care Home has a Review Score of 9.7 (9.736) out of 10, based on 14 reviews in the last 2 years. Over all time Harnham Croft Care Home has 73 reviews.

Overall Experience

  • 56
  • 16
  • 1
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Date Published

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Review from Sandie B (Daughter of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and comfortable in Harnham Croft Care Home, she is cared for very well. The home is friendly and welcoming to relatives and visitors. I spent today with my mum as it is her birthday. The lunch was lovely and nothing was too much trouble for mum so she enjoyed her day.
Staff are good, friendly
and welcoming.

Reply from Rose Pickering, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from John M (Husband of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlier this year, my wife was diagnosed as terminally ill with an inoperable brain tumour. She was admitted to 'Harnham Croft Care Home' early in March for palliative care. This nursing home was the preference of both of us. We were both very grateful for the care, both medical and general, which the
staff gave her right up to her death on 12th July 2016. It was a very difficult period for me and I am very grateful for the consideration and care they gave me. The whole team is a great credit to the manager whom I came to regard as a friend.

Reply from Emily Wilson, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from George F (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally my experience of Harnham Croft was very positive and proactive management, caring staff, good facilities, efficient administration and convenient location. The service bought was for respite care for a 94 year old lady who had broken her arm but in every other respect was mentally and physically
fit. We discovered that most other residents have varying degrees of handicap mentally meaning there was little companionship available for her which rather than criticism, meant her experience was less enjoyable than might other have been the case. The only other observation regards the telephone system that may be organised so that when phoning in one is not disrupting other carers?

Reply from Rachel Elliott, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Lindsay C (Daughter of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the home for end of life care, suffering from both cancer and a severe stroke. She was confined to bed most of the time and limited to pureed food. She couldn't speak. The care she received was excellent. Mum was kept beautifully clean. She was treated with dignity at all times and
I felt no concern about her safety or well-being. On the night she passed away the staff were so kind to myself and did not rush anything. Mum was still treated with the same care and dignity afterwards. The home really did try to give her the best quality of life that was possible.

Reply from Rose Pickering, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Rose H (Daughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the above home for 8 years. During this time she has been treated with great professionalism, dignity, care and indeed love. She has always felt safe. She has been in bed by necessity for over three years and when she died did not have a mark on her body. Testimony to
excellent care.

Reply from Rose Pickering, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from John s (Sister of Resident) published on 3 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support for my sister's short spell at the home. Also excellent for support for myself when my sister died. It gave my sister a better life quality during her short spell there, they were always very friendly.

Reply from Rose Pickering, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from Fbarry C (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Harnham Croft for almost 2 years. She was extremely well cared for until the end of her life. I would highly recommend Harnham Croft and its highly skilled staff.

Reply from Lydia Waller, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review. We offer our condolences and are happy to hear that your mother had a comfortable home with us in the last years of her life. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Maria O (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Harnham Croft for end of life care. I cannot praise them highly enough for the amazing care and nursing he received. All the staff treated him with great kindness, respect and dignity.

Reply from Rachel Elliott, Customer Service Administrator at Harnham Croft Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.


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Review from Lesley G (Daughter-in-law of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother-in-law's needs changed and she required full time care it was an anxious time for all. After visiting Harnham Croft and securing a lovely room Mum moved in. I have to say we were relieved to find high levels of care, lovely staff and a good manager in place. I personally felt very supported
and the manager and other staff were available to talk to and to check things out when I needed it. Mum settled in and she was content. She attended activities which was lovely as she had been housebound for some years. It was a good experience and I wholly recommend this carehome. It is with sadness that my mother-in-law suddenly passed away and I really miss her and my visits to the carehome. You see I felt looked after too - tea and cake every afternoon!! Thanks everyone.

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Review from Cate S (Daughter of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the year and a half that my mother was at this Home I always found the Manager and staff helpful and friendly. My mother's wishes were listened to and she was also able to have some of her own furniture in her room. It was very refreshing to be able to speak to the Manager if there was a problem
or concern with my mother. There was a very good entertainment program each week for those who wanted to participate, including a gardening club, chickens in the garden, choir and visiting dogs. The food was of a good standard and varied. They also had an excellent maintenance man who would put up pictures etc. to make my mother's room look more like her home. Whenever I was visiting my mother I always found that the care staff dealt with her with respect and dignity.


The Nursing Home provided my mother with good care, warmth, food, and support during the last two years of her life for which we are very grateful.


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Review from Julie S (Daughter of Resident) published on 3 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to make a fast decision about a nursing home for my father after his illness worsened and he was unable to choose a home for himself. I visited many homes in Salisbury and finally met the Manager and her team at Harnham Croft Nursing Home. I was immediately impressed by the professionalism of
the home compared to others I had visited and how comfortable and relaxed it was. Not like an institution or hospital, it reminded me of my granny's house. Dad had been through a very difficult time and needed attentive care. The nurses and carers are all so friendly and experienced they put my mind at rest that he was in safe hands. The lovely views from the garden were the icing on the cake with even a view of Salisbury Cathedral to top it off!


When dad moved into Harnham Croft, although anxious he immediately bonded with the nurses and carers. Nothing was too much trouble for them and we enjoyed precious quality time together there with many pots of excellent tea, cakes and treats on offer. Over Christmas dad became very frail and the team at Harnham did so much to help cheer him up, including allowing me to decorate his room with all his Christmas decorations and organising an in-room party for all the family on Christmas day so we could be with him. When he needed medication the team were efficient and effective at getting in touch with the doctor to acquire medication. They also pre-empted issues by having medicines in store for him in case he needed them over the holiday. I can honestly say that Harnham Croft made a huge difference to the experience my family and I had of sharing the end of dad's life. Their kindness and consideration meant that we all felt involved and very well informed at all times. I cannot speak highly enough of them having had other very different experiences elsewhere. If all homes were operated this way there would be less agony reported in the newspapers.


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Review from Mark R (Son of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was cared for between January 2013 and when he died in October 2015 in an exemplary fashion. Every consideration and kindness was given to his care and nursing needs.

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Review from Neil T (Son of Resident) published on 24 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting and having dealings with a number of nursing homes with my mother and father in-law, I am delighted to have discovered Harnham Croft as a new home from home for my mum. It feels totally relaxed and welcoming and both my brother and I have commented that it's actually a lovely place to
visit. All the staff I have met have been genuine, highly competent and caring, co-ordinated and professionally managed by the indomitable Manager who I am delighted to have looking after my mum's best interests. Safe and caring hands. Enough said.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Harnham Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Harnham Croft Care Home is calculated as follows: ( (121 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 163 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harnham Croft Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Irene

Irene Kirui

Job Title: Home Manager

Joined: 2019

“Kind care is built into everything I do. It’s about going over and beyond to ensure Residents receive the kindest care possible to benefit their quality of life.”


After gaining her degree in Geriatric Nursing in Germany, Irene has enjoyed a vast career in the care industry. As a dedicated healthcare professional, Irene has gained a wealth of experience in providing care to elderly people to help enrich their lives, leading to her progression as Home Manager.


Irene closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Irene remarked: “I love working with so many fantastic people to achieve the same goal: to provide the kindest possible care for each Resident.”


Irene credits her biggest achievement to overcoming her fear of heights and completing a skydive from 15000ft in the air.


Outside of work, Irene is a keen dancer and artist and enjoys spending quality time with her family.


If you would like to find out more about Harnham Croft, Irene would be delighted to have an informal discussion with you to answer any questions and provide further information.