Barchester Henford House Care Home

Lower Marsh Road, Warminster BA12 9PB
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9.7 89 Reviews
  • Barchester Henford House Care Home, Warminster
Henford House provides 24-hour nursing, residential and respite care for older people that is delivered in a way that promotes independence and dignity.

Staff at the home deliver high quality care services to those they support, with a person-centred approach, and are always interested in getting to know each resident so that they can offer more personalised care.

Moving into a care home can be a difficult transition, so staff at Henford House aim to make this process as smooth as possible, so, why not begin by picking up the phone to discuss how they can help you?

All care services and facilities on offer are designed to enhance the lives of residents; it's all about understanding what makes them happy.

The home welcomes visitors at any time – there’s no need to make an appointment. They look forward to welcoming you into their home and having a chat over a cup of coffee and a delicious piece of homemade cake.

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Care Provided by Barchester Henford House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Patricia Alton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester Henford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Henford House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


Barchester Henford House Care Home Reviews (89)

Total of 89, showing 1-20
9.7

Barchester Henford House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Henford House Care Home has 89 reviews.

Overall Experience

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Date Published

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Review from John C (Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been here for eight days so I am still learning. I expect to be moved to the room of my choice when the heating is fixed.

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Review from V S (Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, comfortable, warm, my birds are happy.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Henford House Care Home

Thank you very much for your kind words and a great review of our beautiful home. We truly appreciate your support and are delighted that you had a positive experience with our care home. Your feedback inspires our team to continue providing excellent care and compassion.


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Review from R P (Great-Niece of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been very pleased with the care my aunt received. My aunt was very happy at Barchester Henford House Care Home and being almost 3 hours away, it was a comfort to us knowing she was well cared for and happy. The staff were always friendly, helpful and very good with communication and updates.
The staff were very respectful, informative and helpful when my aunt died recently.

Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you so much for taking the time to provide us this feedback, it is very much appreciated. We cared deeply for your aunt and our condolences go to you and all your family. Very best wishes from all the team.


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Review from Julia R (Respite Resident) assisted by family/friend published on 20 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good range of activities. Exceedingly welcoming room. Staff are lovely. Looking forward to moving in permanently.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Henford House Care Home

Thank you very much for your kind words, we are glad to hear you enjoyed your stay in our beautiful home, our staff works very hard to make everyone happy!


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Review from Aisling C (Daughter-in-law of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother-in-law to attend the fish and chips club. It was a really enjoyable experience. Thank you to all the staff, including the chef.

Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you very much, Aisling. We love having your mother-in-law here and we are delighted to hear that you enjoyed the fish and chip club. Looking forward to seeing you again soon. Best wishes, Patricia.


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Review from L S (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to stay on two separate respite occasions and had a wonderful time. She was very welcomed by all the staff and left each time feeling relaxed and happy.

Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you very much for sharing your feedback. You know how fond we are of your mum and we are delighted that we will be seeing her again so soon. Best wishes, Patricia.


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Review from Helen H (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely care home. The staff were ever so kind to my dad who came in for some respite. The food was really good and so was his room. He really enjoyed the company of the other gents this time and made some friends. The staff were really kind to him and it felt home from home.

Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you so much for your feedback, Helen. As you know, we love having your dad stay for a little respite and he (and all the family) are always welcome to join in any of the events. Looking forward to seeing him again. Best wishes.


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Review from Teresa A (Wife of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Henford House for two days, but we are both thrilled with the beautiful buildings, the room leaving to the garden space. The staff really cannot do enough. They are so professional and kind and are prepared to give us time to air views, assess needs etc. Couldn't be more impressed.
There is a real "buzz" about the place. It's very person-centred. The lounge and dining rooms are inviting. I'm sure my husband will recover here, and we can get him to join in with staff and residents alike. Thank you.

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Review from C W (Friend of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend, accompanied by his wife, who had recently been transferred to this wonderful care home. The gardens and buildings are palatial, airy, spotlessly clean and beautifully laid out with amazing facilities and large rooms - in fact, the atmosphere was more like a very smart, comfortable
hotel than a care home.
All members of staff were friendly, welcoming, caring, attentive, informative and very professional.
I would have no hesitation in highly recommending Barchester Henford House Care Home to any potential resident or family seeking a vacancy for their loved one.

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Review from Dave S (Son of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lot to say about Henford, all good, but this facility is made great by the staff. The staff are brilliant, helpful, caring and patient. I have witnessed the staff on many occasions and am in awe of how they deal with the residents, led well by management. Thank you.

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Review from M B (Wife of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good quality respite care. So helpful that there are no minimum stay requirements. This flexibility means my husband is happy to take a short break and I can make the most of his funding.

Reply from Patricia Alton, Manager at Barchester Henford House Care Home

Thank you so much for taking the time to provide this review. We have really enjoyed having your husband stay with us for his respite breaks, and he has brought us plenty of smiles. It is great to know that it has also provided you with the opportunity to have some well-deserved short breaks.


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Review from Joanna S (Wife of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is perfect for my husband's present needs, with the right amount of care. He especially enjoys the view from his room window, the meals and has found he can communicate with a couple of the residents.

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Review from A G (Sister of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A family-centric environment with individual care needs provided by staff who know all the residents' names.

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Review from Christine B (Wife of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely afternoon in the garden for the pudding club in the sunshine. Cakes galore with some army soldiers providing interesting stories of their work. An excellent idea.
Staff pulled out all the stops, providing delicious cakes.
The gardens looked beautiful, full of colour.

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Review from Dean W (Friend of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine is staying in this care home and my wife and I visited him in June 2024. Together with his wife, we prepared a lunch of his favourite food which we ate in the home's private dining room. This is a lovely comfortable private space, large enough for probably 20 people but we had it just
for the 4 of us. The home provided all the plates, cutlery etc... and set the table up. They also took it all away afterwards. Any resident can book this room to eat privately with friends/family: A great facility.
The home itself is outstanding. Our friend tells us he gets good care there. And we've witnessed that. During our visits we have been struck by the friendliness and professionalism of the staff, the cleanliness and freshness of the whole home and the overall facilities including the dining area, lounges and garden.
This is clearly a well-managed, comfortable and caring home.

Reply from Patricia Alton, General Manager at Barchester Henford House Care Home

Thank you so much for your lovely feedback and I am delighted that you all enjoyed your visit so much. We look forward to welcoming you again in the future. Best Wishes


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Review from J C (Friend of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt the staff were very friendly and helpful. The gardens are beautiful very well maintained.
The home is very clean and the residents seemed happy.
I can honestly say I would recommend this care home.

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Review from Rosalyn D (Respite Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent two weeks as a respite guest when my husband was admitted as a resident. We were both created with great kindness and respectfulness. I am confident that my husband is in safe hands. The staff were calm and efficient.
I think they are slightly understaffed at weekends.

Reply from Patricia Alton, General Manager at Barchester Henford House Care Home

Thank you so much for your review. We are delighted that you felt the care was kind and respectful and that you feel confident in the safety of your husband. It has been a pleasure to support you and your husband.


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Review from D H (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely wonderful and caring. It doesn't matter what their job is, they all care for the residents with dignity and kindness. I couldn't have asked for a better place for my Father. I never feel worried about my Father now.

Reply from Patricia Alton, General Manager at Barchester Henford House Care Home

Thank you very much for your kind words. It is an absolute pleasure for us to support your Father, and we take great joy in putting a smile on his face.


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Review from Kate W (Wife of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring staff.
Any problems encountered are dealt with quickly by management.
A small, friendly place that actually feels like a home.
The gardens are lovely and although some of the rooms are small and dark, there is ample opportunity to spend most of the time in a light, pleasant dining
area or lounge.

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Review from Carole E (Wife of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are kind and caring but I’ve had recent concerns that there are just not enough. I’ve brought this to the manager’s attention and she assures me there is, so perhaps it’s a management issue!!
My husband is very happy with the staff and the respect he’s given. Recently he’s been enjoying
the activities that are appropriate for him and the activities manager does her absolute best to include him wherever possible.
His room is very gloomy and dark and does need freshening up.

Reply from Patricia Alton, General Manager at Barchester Henford House Care Home

Thank you very much for your valuable feedback. It is always so wonderful to read about how the staff are appreciated for their kindness, and I wholly agree that our activities team do their very best to include everyone when they can. I am sorry that you feel that there is not enough staff, please be assured that we take your concerns very seriously and have fully reviewed the staffing levels to ensure there are sufficient staff to meet the needs of all residents. We continue to work with the team to optimise their efficiency and time management and to continually strive to provide an outstanding level of care to our residents. It would be very helpful to understand a bit more about the specifics of what you would like to see improved, so perhaps you could pop in to discuss with me when next you visit. Best wishes.


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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Barchester Henford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Barchester Henford House Care Home is calculated as follows: ( (261 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 348 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Henford House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (12)

Patricia

Patricia Alton

Job Title: General Manager

Joined: 2023

My goal is to ensure that all of our residents and their families and visitors feel comfortable and can enjoy being in this beautiful and welcoming environment; and that the staff feel fully supported to perform at their very best.
I began my career as a Speech and Language Therapist, working with adults in hospitals, care homes and in the community. Having moved into leadership and management has provided me the opportunity to drive high standards of care and ensure that people are valued as individuals. I am committed to continuing with these goals in line with the high standards and superior lifestyle delivered throughout Barchester.
The highlight of my work is spending time with the people we support, and I am always available to have a chat about our home, services, staff, and most importantly, our residents.


Anna

Anna Liston

Job Title: Deputy Manager Clinical

Joined: 2022

Hello, My name is Anna and I have been a Registered Nurse for 9 years, my background is in the community where I started my nursing journey as a District Nurse and later took on a Specialist Nurse role as a Nursing, Residential and Learning disabilities Specialist nurse for NEH. I later joined one of the homes I supported as the Deputy Manager, Clinical lead and Home trainer for 2 years. I moved to Wiltshire at the end of 2022 and have been a part of the Barchester family since then, as a Bank Nurse, working both days and nights. I thoroughly enjoyed being part of the team here at Henford House so when the opportunity arose, I applied for Deputy Manager and most gratefully got the job.


I’m a wife, and mum of 3 and also have 2 fur babies- Teddy and Bingo (cocker spaniels). I really enjoy singing and I’m part of the Military Wives Choir. I really believe that singing is good for the soul and can often be heard singing my way down the corridors here (not always in tune).


I am very excited to be a part of this wonderful team and to have the honour of supporting residents, relatives and colleagues.


Karen

Karen Kennedy Revers

Job Title: Clinical Lead

Joined: 2012

I am one of the clinical leads at Henford House and have worked here a number of years. I know the residents well. I work on the night shifts mostly, but do carry out one day shift a fortnight so the residents can recognise me. I support the nursing and care staff and am available for residents and their family members to chat with and get information from.


I have a young son and l daughter who keep my home life busy!


Colin

Colin Marsh

Job Title: Head of Maintenance

Joined: 2022

I joined Henford House in January 2022, coming from the food industry it’s been an interesting change but I find one the best parts of my job is being able to have a chat with residents and hopefully helping to make their day better.


Nicola

Nicola Welch

Job Title: Services Manager

Joined: 1991

I have been at Henford House for more than 30 years. I am the Head of Housekeeping and I am responsible for keeping the housekeeping standards high. I am very proud of my role here and have a fantastic team which keeps the home in immaculate condition!


I oversee the laundry and the domestic teams, as well as supporting the kitchen team, I will gladly help out anywhere in the home.


I enjoy my position here, and I am always happy to help our residents and their families with questions or worries.
I have 3 grown-up children and a dog who all keep me very busy outside of work.


Irina

Irina Voroneanu

Job Title: RGN

Joined: 2014

I have worked in Henford as a nurse since 2014.
I am usually found working on days and my husband Daniel works at night here. I have recently been promoted to Clinical Lead, which I am very proud of.
I support the nurses and the carers on duty. I am always happy to help out with any questions you may have about your loved ones here. I am in regular contact with the doctors and pharmacies to ensure medications are checked regularly, and our residents are healthy.
I originally came from Romania and can speak fluent Italian.


Debbie

Debbie Phillips

Job Title: Activities Co-ordinator

Joined: 2014

I joined Henford House in March 2014; after five and a half years of domiciliary care, this position became available at Henford and I decided that it would be great to do more of the fun things in life with residents! It is great here at home; we get along so well and truly have some laughs. Residents have a wide range of activities to participate in each week, including armchair exercises, bingo sessions, singalongs, musical entertainment, pottery, manicures, celebrations and much more. It is very rewarding knowing that people are grateful for the work I've done when I go. Working here has also given me the opportunity to gain my Level 2 NAPA certificate.


Lisa

Lisa Ellis

Job Title: Admin assistant/Receptionist

Joined: 2015

I have worked at Henford House for many years and enjoy my role. We all work together as a team and its a very happy place to be. I love being involved with the residents and even took on some care shifts. We are one big family!


Dorota

Dorota Roszman

Job Title: Care Assistant

Joined: 2016

I joined Henford House Care Home as a Care assistant in June 2016. I very much enjoy my role here.


Anita

Anita Smith

Job Title: Domestic Assistant

Joined: 2019

I joined the Domestic team at Henford House in November 2019 and I enjoy my role.


Katharine

Katharine Hardy

Job Title: Gardener

Joined: 1967

I joined Henford House Care Home in 1989 as the Gardener, I thoroughly enjoy my job. I also hold a weekly Gardening club with the Residents.


Amanda

Amanda Woods

Job Title: Laundry Assistant

Joined: 1997

I joined Henford House in 1997 as a Laundry assistant and had my 25 years of Service award celebrations in 2022.


Frequently Asked Questions about Barchester Henford House Care Home

What types of Care is Barchester Henford House Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Henford House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Henford House Care Home have?

There are 43 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Henford House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Henford House Care Home to the centre of Warminster?

0.6 mile(s) as the crow flies, distance by road may be significantly further.