Barchester Henford House Care Home

Lower Marsh Road, Warminster BA12 9PB
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9.7 89 Reviews
  • Barchester Henford House Care Home, Warminster
Henford House provides 24-hour nursing, residential and respite care for older people that is delivered in a way that promotes independence and dignity.

Staff at the home deliver high quality care services to those they support, with a person-centred approach, and are always interested in getting to know each resident so that they can offer more personalised care.

Moving into a care home can be a difficult transition, so staff at Henford House aim to make this process as smooth as possible, so, why not begin by picking up the phone to discuss how they can help you?

All care services and facilities on offer are designed to enhance the lives of residents; it's all about understanding what makes them happy.

The home welcomes visitors at any time – there’s no need to make an appointment. They look forward to welcoming you into their home and having a chat over a cup of coffee and a delicious piece of homemade cake.

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Care Provided by Barchester Henford House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Patricia Alton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester Henford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Henford House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


Barchester Henford House Care Home Reviews (89)

Total of 89, showing 21-40
9.7

Barchester Henford House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Henford House Care Home has 89 reviews.

Overall Experience

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Review from Denise M (Daughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Henford House since December 2021. She is very happy there. I see her twice a week, and she regularly tells me how lovely the staff are and says that living there is like being part of a big family. This is despite the fact that she stays in her room all the time (her choice).
I
find the staff very friendly and approachable. I am always made to feel very welcome when I visit.
When there have been any issues regarding Mum's care or health, it has been easy to sort things out.

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Review from J R (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely and many have worked at Barchester Henford for many years!
Mum is very happy here and enjoys the social side of things. Always laughing and smiling.
It's great we can bring the dogs in to visit.

Reply from Patricia Alton, General Manager at Barchester Henford House Care Home

Thank you so much for your feedback. It has been a joy to see your mum settling in and enjoying things here, and we always love to see the dog!


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Review from Andrew R (Son of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Advision process made easy in what were difficult circumstances. Dad has settled in quite quickly. Staff encouraging him to be active. They get him up and dressed most days.

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Review from Jane W (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident at Henford House for six years and, during that, she was very happy and appreciated the support and care she was given. Since her passing, we have been well supported by the team at Henford House.

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Review from Gwyneth A (Respite Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have attended Henford House since October 2014 for rest breaks. I have always been made welcome and enjoyed every minute of my stay.

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Review from Eric Y (Regular Volunteer) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience covers various sites. Barchester Henford succeeds in giving its clients an unusually satisfying range of things to do. Important for their wellbeing. Never cease to be impressed by the staff's truly caring attitude, despite the often inherent frustrations of their jobs.

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Review from H W (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always excellent and kind.
Standards have improved over the past two years in management.
Nursing staff are excellent.

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Review from Deborah L (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial introduction until the sad death of my dear mother. Barchester Henford House Care Home has been exceptional! The entire team was professional and went the extra mile to make sure my mother was happy and comfortable until the end.

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Review from J P (Friend of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As an old friend and LPA for a resident who lived at Henford House for two years I have full admiration for the care and kindness given to him by the home. All the staff were friendly, caring, kind, helpful and when suitable, fun. They were always quick to respond to any incident and the nursing staff
gave me complete confidence. There was always a welcome when I visited as well as tea, coffee and cakes. All in all a very run home which I would recommend

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for taking the time to write your review and for the vote of confidence. I will be sure to pass on your thoughts to the team.


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Review from L C (Sister of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had tried three previous care homes but refused to stay, now at Henford care home. She has had the best care there in our opinion, all staff have been wonderful with her as she is not the easiest person to please. The nurses have sorted her medication as she was getting confused with it all
and hope she continues to stay. Also must say a big thank you to the house manager who is always happy to help with any problems and make my sister very welcome.

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

We really appreciate you taking the time to review Henford and are delighted that you are satisfied with what we do here.


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Review from M K (Respite Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here after my hip operation for 2 weeks and I found it a lovely place. The carers cared kindly, the food was excellent and everybody was friendly and helpful. I met some lovely people who were living there permanently, the dementia patients upset them, I've worked with them. My room was good
but very cold as the door to the garden didn't close. The organiser was also absolutely outstanding.

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

We are delighted that you have had a positive experience with Henford, but disappointed to hear that you found the room to be too cold. Since discovering this, it has transpired that the door had some gravel from the patio area within the frame which was causing a gap at the bottom which has now been resolved.


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Review from B A (Nephew of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff couldn't have been more helpful and efficient. All the staff introduced themselves to my Aunt June and took great care to make sure she had everything she needed.
The home is sparklingly clean and the room she has is lovely, light and airy.
We live a long way away and it is very comforting
to know that she is in safe hands.
She is looking forward to having a hair and Chiropody appointments.

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for taking the time to write this review - your feedback is greatly appreciated.


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Review from Julie L (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was used for a period of respite care, the staff were very welcoming, friendly and approachable. My mother was treated with kindness, respect, and dignity and was well cared for throughout her stay. Any small issues identified were addressed.
She tells me that the meals were delicious.
Thank you to all for making this a positive experience for her.

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for taking the time to write this review. Your feedback is very much appreciated, and we hope to be of service in the future.


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Review from M B (Son of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went in for respite care while his flat was being worked on by builders. The Standard of care was very good, staff friendly and helpful.

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for taking the time to review the home on www.carehomes.co.uk.
We are delighted that your father's experience of the home was so positive.


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Review from Kate M (Granddaughter of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely friendly, helpful, polite and professional and will always go that extra mile where necessary. The home is very clean and well maintained, with a variety of activities for residents.

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for your feedback. We are delighted that you are happy with the service being provided.


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Review from Michael S (Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here work extremely hard for us residents. The atmosphere between carers can be tense due to staff shortages. This isn't down to Covid or sickness. The majority of all the carers are extremely friendly, with nothing being too much trouble. I'm leaving here having had a very enjoyable time
in respite, so much so, that 5/6 carers will be meeting me once I'm at home.

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

We are delighted that you enjoyed your stay at Henford as much as we enjoyed your company!
We will continue to review the staffing levels based on your feedback.


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Review from Gareth L (Grandson of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran stayed at Henford for two weeks respite while my parents went on holiday. She still talks fondly about her own holiday there and playing Scrabble with a glass of wine!
The staff were kind, the room was big, well decorated and airy, and she enjoyed the food.

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you so much for taking the time to share your family's experience of Henford House. I am delighted that your Grandmother had such a positive respite stay with us.


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Review from A C (Relative of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and kind. My aunt loves the garden.

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you for completing a review, your comments on the home are appreciated.


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Review from J M (Power of Attorney of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We had a poor experience and moved out after four weeks. The room was nice but the staff seem to be overstretched. Promises made to improve did not happen. Most of the staff did not seem to be as caring as they should be. The food bears no resemblance to that shown on the website. The contrast with
the home we have moved to is enormous.

Reply from Charles Osgood, General Manager at Barchester Henford House Care Home

Thank you for your comments and please be assured we treat all reviews and feedback seriously. It is unfortunate that you feel this way and certainly is not within the current views of the residents we care for and their loved ones. However, we did speak before your friend left Henford House to address the concerns you had raised and reassure you we always strive to deliver good kind care, I hope the alternative arrangements you have made are meeting your expectations.


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Review from Stuart E (Son of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fabulous home with wonderful nurses and care staff. With Mum here, I can resume a normal working and home life. The standard of food has diminished markedly since her arrival and I feel that more should be done as regards interactive involvement and entertainment rather than the merely passive.
These observations aside, the venue stands out and above all its local competitors.

Reply from Frazer Bell, Operations Manager at Barchester Henford House Care Home

Thank you for the kind words, at Henford the team are focused on the residents and enriching their lives. We are currently reviewing activities in line with covid restrictions and the menu/mealtime experience.
Many thanks for taking the time to comment on your experience and please contact Henford to discuss further if you wish.


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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Barchester Henford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Barchester Henford House Care Home is calculated as follows: ( (261 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 348 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Henford House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (12)

Patricia

Patricia Alton

Job Title: General Manager

Joined: 2023

My goal is to ensure that all of our residents and their families and visitors feel comfortable and can enjoy being in this beautiful and welcoming environment; and that the staff feel fully supported to perform at their very best.
I began my career as a Speech and Language Therapist, working with adults in hospitals, care homes and in the community. Having moved into leadership and management has provided me the opportunity to drive high standards of care and ensure that people are valued as individuals. I am committed to continuing with these goals in line with the high standards and superior lifestyle delivered throughout Barchester.
The highlight of my work is spending time with the people we support, and I am always available to have a chat about our home, services, staff, and most importantly, our residents.


Anna

Anna Liston

Job Title: Deputy Manager Clinical

Joined: 2022

Hello, My name is Anna and I have been a Registered Nurse for 9 years, my background is in the community where I started my nursing journey as a District Nurse and later took on a Specialist Nurse role as a Nursing, Residential and Learning disabilities Specialist nurse for NEH. I later joined one of the homes I supported as the Deputy Manager, Clinical lead and Home trainer for 2 years. I moved to Wiltshire at the end of 2022 and have been a part of the Barchester family since then, as a Bank Nurse, working both days and nights. I thoroughly enjoyed being part of the team here at Henford House so when the opportunity arose, I applied for Deputy Manager and most gratefully got the job.


I’m a wife, and mum of 3 and also have 2 fur babies- Teddy and Bingo (cocker spaniels). I really enjoy singing and I’m part of the Military Wives Choir. I really believe that singing is good for the soul and can often be heard singing my way down the corridors here (not always in tune).


I am very excited to be a part of this wonderful team and to have the honour of supporting residents, relatives and colleagues.


Karen

Karen Kennedy Revers

Job Title: Clinical Lead

Joined: 2012

I am one of the clinical leads at Henford House and have worked here a number of years. I know the residents well. I work on the night shifts mostly, but do carry out one day shift a fortnight so the residents can recognise me. I support the nursing and care staff and am available for residents and their family members to chat with and get information from.


I have a young son and l daughter who keep my home life busy!


Colin

Colin Marsh

Job Title: Head of Maintenance

Joined: 2022

I joined Henford House in January 2022, coming from the food industry it’s been an interesting change but I find one the best parts of my job is being able to have a chat with residents and hopefully helping to make their day better.


Nicola

Nicola Welch

Job Title: Services Manager

Joined: 1991

I have been at Henford House for more than 30 years. I am the Head of Housekeeping and I am responsible for keeping the housekeeping standards high. I am very proud of my role here and have a fantastic team which keeps the home in immaculate condition!


I oversee the laundry and the domestic teams, as well as supporting the kitchen team, I will gladly help out anywhere in the home.


I enjoy my position here, and I am always happy to help our residents and their families with questions or worries.
I have 3 grown-up children and a dog who all keep me very busy outside of work.


Irina

Irina Voroneanu

Job Title: RGN

Joined: 2014

I have worked in Henford as a nurse since 2014.
I am usually found working on days and my husband Daniel works at night here. I have recently been promoted to Clinical Lead, which I am very proud of.
I support the nurses and the carers on duty. I am always happy to help out with any questions you may have about your loved ones here. I am in regular contact with the doctors and pharmacies to ensure medications are checked regularly, and our residents are healthy.
I originally came from Romania and can speak fluent Italian.


Debbie

Debbie Phillips

Job Title: Activities Co-ordinator

Joined: 2014

I joined Henford House in March 2014; after five and a half years of domiciliary care, this position became available at Henford and I decided that it would be great to do more of the fun things in life with residents! It is great here at home; we get along so well and truly have some laughs. Residents have a wide range of activities to participate in each week, including armchair exercises, bingo sessions, singalongs, musical entertainment, pottery, manicures, celebrations and much more. It is very rewarding knowing that people are grateful for the work I've done when I go. Working here has also given me the opportunity to gain my Level 2 NAPA certificate.


Lisa

Lisa Ellis

Job Title: Admin assistant/Receptionist

Joined: 2015

I have worked at Henford House for many years and enjoy my role. We all work together as a team and its a very happy place to be. I love being involved with the residents and even took on some care shifts. We are one big family!


Dorota

Dorota Roszman

Job Title: Care Assistant

Joined: 2016

I joined Henford House Care Home as a Care assistant in June 2016. I very much enjoy my role here.


Anita

Anita Smith

Job Title: Domestic Assistant

Joined: 2019

I joined the Domestic team at Henford House in November 2019 and I enjoy my role.


Katharine

Katharine Hardy

Job Title: Gardener

Joined: 1967

I joined Henford House Care Home in 1989 as the Gardener, I thoroughly enjoy my job. I also hold a weekly Gardening club with the Residents.


Amanda

Amanda Woods

Job Title: Laundry Assistant

Joined: 1997

I joined Henford House in 1997 as a Laundry assistant and had my 25 years of Service award celebrations in 2022.