Barchester Henford House Care Home

Lower Marsh Road, Warminster BA12 9PB
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9.7 89 Reviews
  • Barchester Henford House Care Home, Warminster
Henford House provides 24-hour nursing, residential and respite care for older people that is delivered in a way that promotes independence and dignity.

Staff at the home deliver high quality care services to those they support, with a person-centred approach, and are always interested in getting to know each resident so that they can offer more personalised care.

Moving into a care home can be a difficult transition, so staff at Henford House aim to make this process as smooth as possible, so, why not begin by picking up the phone to discuss how they can help you?

All care services and facilities on offer are designed to enhance the lives of residents; it's all about understanding what makes them happy.

The home welcomes visitors at any time – there’s no need to make an appointment. They look forward to welcoming you into their home and having a chat over a cup of coffee and a delicious piece of homemade cake.

Care Provided by Barchester Henford House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Patricia Alton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester Henford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Henford House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at all times


Barchester Henford House Care Home Reviews (89)

Total of 89, showing 41-60
9.7

Barchester Henford House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Henford House Care Home has 89 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I was looking for a nursing home for my grandfather following his hospital admission. I found Henford House in the Warminster area, which was a bit further away than I wanted, but I was so overwhelmed with the dignity and passion the staff gave me and my grandfather, I knew I had found the right place,
and somewhere he could call home. Admission went smoothly, and feel it's been the best decision we have made. Highly recommend the home.

Reply from Sarah Hornal, Admin at Barchester Henford House Care Home

We are very grateful for your lovely comments and really pleased your Grandfather has settled in well at Henford House.


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Overall Experience  Overall Experience 5.0 out of 5

My mother seems to have settled really well and the staff are really caring towards her in these very difficult times. They give her the physical contact which I'm unable to do at present. She looks clean and really well looked after and they are getting her involved in activities. Really pleased with
how she has settled.

Reply from Natalie James, General Manager at Barchester Henford House Care Home

Thank you for your kind comments. Mum has setteled in at Henford extremly quickly and has rapidly become a wonderful addition to our Henford family.


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Overall Experience  Overall Experience 5.0 out of 5

Much to my surprise, I arrived at Barchester Henford House Care Home via the hospital following being found unconscious on the floor of my one bedroom, 2nd floor flat, cause unknown!
I thoroughly enjoyed my stay in Henford House - an 81-year-old ex-soldier.

Reply from Natalie James, General manager at Barchester Henford House Care Home

Thank you for your kind words, I am thrilled you enjoyed your stay with us. We know how much you enjoyed socialising with residents and staff during your stay. We provide a wide variety of daily group activities for residents to join in with if they wish, and we hope if you stay with us again, we can tempt you to try something new!


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Overall Experience  Overall Experience 5.0 out of 5

Gosh, these have been stressful times for all the staff and residents as Covid has had us all in lock-down. However, throughout we have been very confident that our mother will and has been extremely we looked after by a very caring and responsive staff team. Her flat is well appointed and the food
and entertainment first class - the home is within lovely grounds which are well looked after and everyone we have met or spoken to is always positive and highly professional. We made the right decision in allowing our mother to live here permanently.

Reply from Natalie James, General Manager at Barchester Henford House Care Home

Thank you for your lovely comments. We are so pleased Mum has settled in well at Henford.


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Overall Experience  Overall Experience 4.0 out of 5

The staff at Henford House were extremely friendly and caring. They could not have been more helpful. The Manager and her team were very welcoming and supportive. Henford House is in a lovely setting, beautiful grounds (lovely gardener!), light nicely decorated rooms. Very kind and caring.

Reply from Natalie James, General Manager at Barchester Henford House Care Home

Thank you very much for your kind and lovely comments, I will ensure that your feedback is passed onto the team at Henford. It is always lovely to receive great feedback. Kindest regards.


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Overall Experience  Overall Experience 3.0 out of 5

Compared with the five other care homes my husband has been at over the past year, Henford is much better in every way. The staff is always very kind and caring, but at times overstretched, as on three occasions I have arrived at 12 pm to find my husband has not been attended to e.g. not washed and
had his glasses on or have the curtains drawn. I think more carers are needed because they work very hard.

Reply from Natalie James, General Manager at Barchester Henford House Care Home

We always welcome feedback at Henford House and after discussing these comments with you we are delighted that you have decided to now place your Husband with us permanently.


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Overall Experience  Overall Experience 4.0 out of 5

I have no hesitation in recommending Henford House as a superb care home for anyone who needs this service. My mother has been there for a total of 12 months and I am really happy that she is safe and secure in the home. The facilities are great, the staff are extremely attentive and caring and she
gets on really well with all of them. The home put on a superb birthday celebration for her recent 101st Birthday, which all the family were extremely grateful for. My mother is safe and happy at Henford and I can feel satisfied that she is being well looked after.

Reply from Natalie James, Manager at Barchester Henford House Care Home

Thank you for your lovely comments and we are very pleased Mum has settled in well. We will pass your comments onto the team at Henford.


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Overall Experience  Overall Experience 4.0 out of 5

Very pleasing staff and very helpful.

Reply from Karen Sawyer, Manager at Barchester Henford House Care Home

Thank you for your lovely comments, which will be passed on the team. We are pleased you enjoyed your stay at Henford and wish you well.


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Overall Experience  Overall Experience 5.0 out of 5

Second time used this for respite from hospital for elderly mother. Manager compassionate and helpful, giving advice and assessing quickly and promptly to help relieve a stressful situation. Room and care excellent. Nothing was too much trouble for any of care staff. Both Mum and family felt well supported.
The nurses, in particular, were first class in managing the medical side of things. Very efficient and caring and reassuring to both Mum and family. Gold star service in beautiful rooms and gardens.

Reply from Karen Sawyer, Manager at Barchester Henford House Care Home

Thank you for your lovely comments, this will be passed onto the team. We wish you both well.


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Overall Experience  Overall Experience 5.0 out of 5

I have been most pleased with the care my husband is receiving at Henford House. The staff are very kind and helpful. Nothing is too much trouble, despite the fact that this is a very busy care home.
The management are superb and don't make the resident's visitors think they cannot approach them.
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are many activities for all if one wishes to join in.
This particular care home is spotless and a joy to go to at a stressful time in our lives.

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Overall Experience  Overall Experience 5.0 out of 5

We found the car and compassion shown to our family member to be of the highest quality and beyond reproach.
We found all the staff to be kind, helpful and considerate all times.
The facilities were excellent and maintained to the highest order and would express our gratitude and thanks to all concerned.

Reply from Karen Sawyer, Manager at Barchester Henford House Care Home

We really appreciate your lovely comments and they have been passed onto the team. We wish you well and are always here should need us in the furure.


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Overall Experience  Overall Experience 4.0 out of 5

After a very short stay after leaving hospital, it was most enjoyable. Plenty of help and someone on hand all the time.

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Overall Experience  Overall Experience 5.0 out of 5

The staff have been very kind and helpful. The food has been good and sometimes exceptional. The room has been very good and he enjoyed the view from his window.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Henford to be near family. My background is in care and the home was the only one that I was completely happy with when viewing. Since she has been there, my first impressions have been proven to be right. Every member of staff welcomes us when visiting, nothing is too much
trouble and my small grandchildren often visit with me and they are made very welcome and join in the activities which have been amazing. These last few weeks we have joined in with many Xmas activities and thee have been wonderful a truly caring, welcoming home that goes over and above to meet all residents and their family's needs at all times.

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Overall Experience  Overall Experience 4.0 out of 5

A little wary to begin with due to a poor experience at a former nursing home. But four weeks into mums stay at Henford House and we've noticed a positive change in mum. She's comfortable and appears to be well cared for keep it up. The food though it could be better or at least hot!!

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Overall Experience  Overall Experience 5.0 out of 5

Having visited on several occasions we have been very impressed with the welcome we have received and the general warmth of the staff. We have always been offered tea and cakes and have spent a very pleasant afternoon.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has recently been transferred from hospital. Her move was made with care, compassion and dignity.
Her nursing needs are quite complex but she has been made comfortable and welcome in the home. All staff provide excellent care in making her happy in a new environment. As family members, we
have been given advice and guidance to help us through this new experience.

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Overall Experience  Overall Experience 5.0 out of 5

Very happy here. Everyone is kind and very patient and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

The home is so beautiful and full of lovely flowers and people.

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Overall Experience  Overall Experience 4.0 out of 5

I was bought here from hospital after my dislocated hip had been repaired. The treatment and care I have received has been excellent and I shall leave with a pain free hip.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Barchester Henford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Barchester Henford House Care Home is calculated as follows: ( (261 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 348 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Henford House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (12)

Patricia

Patricia Alton

Job Title: General Manager

Joined: 2023

My goal is to ensure that all of our residents and their families and visitors feel comfortable and can enjoy being in this beautiful and welcoming environment; and that the staff feel fully supported to perform at their very best.
I began my career as a Speech and Language Therapist, working with adults in hospitals, care homes and in the community. Having moved into leadership and management has provided me the opportunity to drive high standards of care and ensure that people are valued as individuals. I am committed to continuing with these goals in line with the high standards and superior lifestyle delivered throughout Barchester.
The highlight of my work is spending time with the people we support, and I am always available to have a chat about our home, services, staff, and most importantly, our residents.


Anna

Anna Liston

Job Title: Deputy Manager Clinical

Joined: 2022

Hello, My name is Anna and I have been a Registered Nurse for 9 years, my background is in the community where I started my nursing journey as a District Nurse and later took on a Specialist Nurse role as a Nursing, Residential and Learning disabilities Specialist nurse for NEH. I later joined one of the homes I supported as the Deputy Manager, Clinical lead and Home trainer for 2 years. I moved to Wiltshire at the end of 2022 and have been a part of the Barchester family since then, as a Bank Nurse, working both days and nights. I thoroughly enjoyed being part of the team here at Henford House so when the opportunity arose, I applied for Deputy Manager and most gratefully got the job.


I’m a wife, and mum of 3 and also have 2 fur babies- Teddy and Bingo (cocker spaniels). I really enjoy singing and I’m part of the Military Wives Choir. I really believe that singing is good for the soul and can often be heard singing my way down the corridors here (not always in tune).


I am very excited to be a part of this wonderful team and to have the honour of supporting residents, relatives and colleagues.


Karen

Karen Kennedy Revers

Job Title: Clinical Lead

Joined: 2012

I am one of the clinical leads at Henford House and have worked here a number of years. I know the residents well. I work on the night shifts mostly, but do carry out one day shift a fortnight so the residents can recognise me. I support the nursing and care staff and am available for residents and their family members to chat with and get information from.


I have a young son and l daughter who keep my home life busy!


Colin

Colin Marsh

Job Title: Head of Maintenance

Joined: 2022

I joined Henford House in January 2022, coming from the food industry it’s been an interesting change but I find one the best parts of my job is being able to have a chat with residents and hopefully helping to make their day better.


Nicola

Nicola Welch

Job Title: Services Manager

Joined: 1991

I have been at Henford House for more than 30 years. I am the Head of Housekeeping and I am responsible for keeping the housekeeping standards high. I am very proud of my role here and have a fantastic team which keeps the home in immaculate condition!


I oversee the laundry and the domestic teams, as well as supporting the kitchen team, I will gladly help out anywhere in the home.


I enjoy my position here, and I am always happy to help our residents and their families with questions or worries.
I have 3 grown-up children and a dog who all keep me very busy outside of work.


Irina

Irina Voroneanu

Job Title: RGN

Joined: 2014

I have worked in Henford as a nurse since 2014.
I am usually found working on days and my husband Daniel works at night here. I have recently been promoted to Clinical Lead, which I am very proud of.
I support the nurses and the carers on duty. I am always happy to help out with any questions you may have about your loved ones here. I am in regular contact with the doctors and pharmacies to ensure medications are checked regularly, and our residents are healthy.
I originally came from Romania and can speak fluent Italian.


Debbie

Debbie Phillips

Job Title: Activities Co-ordinator

Joined: 2014

I joined Henford House in March 2014; after five and a half years of domiciliary care, this position became available at Henford and I decided that it would be great to do more of the fun things in life with residents! It is great here at home; we get along so well and truly have some laughs. Residents have a wide range of activities to participate in each week, including armchair exercises, bingo sessions, singalongs, musical entertainment, pottery, manicures, celebrations and much more. It is very rewarding knowing that people are grateful for the work I've done when I go. Working here has also given me the opportunity to gain my Level 2 NAPA certificate.


Lisa

Lisa Ellis

Job Title: Admin assistant/Receptionist

Joined: 2015

I have worked at Henford House for many years and enjoy my role. We all work together as a team and its a very happy place to be. I love being involved with the residents and even took on some care shifts. We are one big family!


Dorota

Dorota Roszman

Job Title: Care Assistant

Joined: 2016

I joined Henford House Care Home as a Care assistant in June 2016. I very much enjoy my role here.


Anita

Anita Smith

Job Title: Domestic Assistant

Joined: 2019

I joined the Domestic team at Henford House in November 2019 and I enjoy my role.


Katharine

Katharine Hardy

Job Title: Gardener

Joined: 1967

I joined Henford House Care Home in 1989 as the Gardener, I thoroughly enjoy my job. I also hold a weekly Gardening club with the Residents.


Amanda

Amanda Woods

Job Title: Laundry Assistant

Joined: 1997

I joined Henford House in 1997 as a Laundry assistant and had my 25 years of Service award celebrations in 2022.