Barchester Henford House Care Home

Lower Marsh Road, Warminster BA12 9PB

9.7 90 Reviews

Funding & Fees Guide for Barchester Henford House Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,400

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

(these prices are only a guideline, please contact Barchester Henford House Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Television point in own room

Wheelchair Access

Order by:

Review from Stuart E (Son of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience

This is a fabulous home with wonderful nurses and care staff. With Mum here, I can resume a normal working and home life. The standard of food has diminished markedly since her arrival and I feel that more should be done as regards interactive involvement and entertainment rather than the merely passive.

These observations aside, the venue stands out and above all its local competitors.

Reply from Frazer Bell, Operations Manager at Barchester Henford House Care Home

Thank you for the kind words, at Henford the team are focused on the residents and enriching their lives. We are currently reviewing activities in line with covid restrictions and the menu/mealtime experience.
Many thanks for taking the time to comment on your experience and please contact Henford to discuss further if you wish.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Grandson of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience

I was looking for a nursing home for my grandfather following his hospital admission. I found Henford House in the Warminster area, which was a bit further away than I wanted, but I was so overwhelmed with the dignity and passion the staff gave me and my grandfather, I knew I had found the right place,

and somewhere he could call home. Admission went smoothly, and feel it's been the best decision we have made. Highly recommend the home.

Reply from Sarah Hornal, Admin at Barchester Henford House Care Home

We are very grateful for your lovely comments and really pleased your Grandfather has settled in well at Henford House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary P (Daughter of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience

My mother seems to have settled really well and the staff are really caring towards her in these very difficult times. They give her the physical contact which I'm unable to do at present. She looks clean and really well looked after and they are getting her involved in activities. Really pleased with

how she has settled.

Reply from Natalie James, General Manager at Barchester Henford House Care Home

Thank you for your kind comments. Mum has setteled in at Henford extremly quickly and has rapidly become a wonderful addition to our Henford family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Respite Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience

Much to my surprise, I arrived at Barchester Henford House Care Home via the hospital following being found unconscious on the floor of my one bedroom, 2nd floor flat, cause unknown!
I thoroughly enjoyed my stay in Henford House - an 81-year-old ex-soldier.

Reply from Natalie James, General manager at Barchester Henford House Care Home

Thank you for your kind words, I am thrilled you enjoyed your stay with us. We know how much you enjoyed socialising with residents and staff during your stay. We provide a wide variety of daily group activities for residents to join in with if they wish, and we hope if you stay with us again, we can tempt you to try something new!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard P (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

Gosh, these have been stressful times for all the staff and residents as Covid has had us all in lock-down. However, throughout we have been very confident that our mother will and has been extremely we looked after by a very caring and responsive staff team. Her flat is well appointed and the food

and entertainment first class - the home is within lovely grounds which are well looked after and everyone we have met or spoken to is always positive and highly professional. We made the right decision in allowing our mother to live here permanently.

Reply from Natalie James, General Manager at Barchester Henford House Care Home

Thank you for your lovely comments. We are so pleased Mum has settled in well at Henford.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

The staff at Henford House were extremely friendly and caring. They could not have been more helpful. The Manager and her team were very welcoming and supportive. Henford House is in a lovely setting, beautiful grounds (lovely gardener!), light nicely decorated rooms. Very kind and caring.

Reply from Natalie James, General Manager at Barchester Henford House Care Home

Thank you very much for your kind and lovely comments, I will ensure that your feedback is passed onto the team at Henford. It is always lovely to receive great feedback. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E H (Wife of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

Compared with the five other care homes my husband has been at over the past year, Henford is much better in every way. The staff is always very kind and caring, but at times overstretched, as on three occasions I have arrived at 12 pm to find my husband has not been attended to e.g. not washed and

had his glasses on or have the curtains drawn. I think more carers are needed because they work very hard.

Reply from Natalie James, General Manager at Barchester Henford House Care Home

We always welcome feedback at Henford House and after discussing these comments with you we are delighted that you have decided to now place your Husband with us permanently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen A (Son of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience

I have no hesitation in recommending Henford House as a superb care home for anyone who needs this service. My mother has been there for a total of 12 months and I am really happy that she is safe and secure in the home. The facilities are great, the staff are extremely attentive and caring and she

gets on really well with all of them. The home put on a superb birthday celebration for her recent 101st Birthday, which all the family were extremely grateful for. My mother is safe and happy at Henford and I can feel satisfied that she is being well looked after.

Reply from Natalie James, Manager at Barchester Henford House Care Home

Thank you for your lovely comments and we are very pleased Mum has settled in well. We will pass your comments onto the team at Henford.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Respite Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

Very pleasing staff and very helpful.

Reply from Karen Sawyer, Manager at Barchester Henford House Care Home

Thank you for your lovely comments, which will be passed on the team. We are pleased you enjoyed your stay at Henford and wish you well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y P (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

Second time used this for respite from hospital for elderly mother. Manager compassionate and helpful, giving advice and assessing quickly and promptly to help relieve a stressful situation. Room and care excellent. Nothing was too much trouble for any of care staff. Both Mum and family felt well supported.

The nurses, in particular, were first class in managing the medical side of things. Very efficient and caring and reassuring to both Mum and family. Gold star service in beautiful rooms and gardens.

Reply from Karen Sawyer, Manager at Barchester Henford House Care Home

Thank you for your lovely comments, this will be passed onto the team. We wish you both well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn A (Wife of Resident) published on 26 August 2019
Submitted via Postal Card • Report

Overall Experience

I have been most pleased with the care my husband is receiving at Henford House. The staff are very kind and helpful. Nothing is too much trouble, despite the fact that this is a very busy care home.
The management are superb and don't make the resident's visitors think they cannot approach them.
There

are many activities for all if one wishes to join in.
This particular care home is spotless and a joy to go to at a stressful time in our lives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marjorie D (Sister of Resident) assisted by family/friend published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience

We found the car and compassion shown to our family member to be of the highest quality and beyond reproach.
We found all the staff to be kind, helpful and considerate all times.
The facilities were excellent and maintained to the highest order and would express our gratitude and thanks to all concerned.

Reply from Karen Sawyer, Manager at Barchester Henford House Care Home

We really appreciate your lovely comments and they have been passed onto the team. We wish you well and are always here should need us in the furure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E D (Respite Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience

After a very short stay after leaving hospital, it was most enjoyable. Plenty of help and someone on hand all the time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Monica D (Wife of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience

The staff have been very kind and helpful. The food has been good and sometimes exceptional. The room has been very good and he enjoyed the view from his window.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea C (Daughter-in-law of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience

My mother-in-law moved to Henford to be near family. My background is in care and the home was the only one that I was completely happy with when viewing. Since she has been there, my first impressions have been proven to be right. Every member of staff welcomes us when visiting, nothing is too much

trouble and my small grandchildren often visit with me and they are made very welcome and join in the activities which have been amazing. These last few weeks we have joined in with many Xmas activities and thee have been wonderful a truly caring, welcoming home that goes over and above to meet all residents and their family's needs at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin I (Son of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience

A little wary to begin with due to a poor experience at a former nursing home. But four weeks into mums stay at Henford House and we've noticed a positive change in mum. She's comfortable and appears to be well cared for keep it up. The food though it could be better or at least hot!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert L (Friend of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience

Having visited on several occasions we have been very impressed with the welcome we have received and the general warmth of the staff. We have always been offered tea and cakes and have spent a very pleasant afternoon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

My mother has recently been transferred from hospital. Her move was made with care, compassion and dignity.
Her nursing needs are quite complex but she has been made comfortable and welcome in the home. All staff provide excellent care in making her happy in a new environment. As family members, we

have been given advice and guidance to help us through this new experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie D (Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience

Very happy here. Everyone is kind and very patient and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peggy B (Wife of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience

The home is so beautiful and full of lovely flowers and people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Total of 90, showing 41-60

Meet the Team (12)

Patricia Alton

Job Title: General Manager

Joined: 2023

My goal is to ensure that all of our residents and their families and visitors feel comfortable and can enjoy being in this beautiful and welcoming environment; and that the staff feel fully supported to perform at their very best.
I began my career as a Speech and Language Therapist, working with adults in hospitals, care homes and in the community. Having moved into leadership and management has provided me the opportunity to drive high standards of care and ensure that people are valued as individuals. I am committed to continuing with these goals in line with the high standards and superior lifestyle delivered throughout Barchester.
The highlight of my work is spending time with the people we support, and I am always available to have a chat about our home, services, staff, and most importantly, our residents.

Anna Liston

Job Title: Deputy Manager Clinical

Joined: 2022

Hello, My name is Anna and I have been a Registered Nurse for 9 years, my background is in the community where I started my nursing journey as a District Nurse and later took on a Specialist Nurse role as a Nursing, Residential and Learning disabilities Specialist nurse for NEH. I later joined one of the homes I supported as the Deputy Manager, Clinical lead and Home trainer for 2 years. I moved to Wiltshire at the end of 2022 and have been a part of the Barchester family since then, as a Bank Nurse, working both days and nights. I thoroughly enjoyed being part of the team here at Henford House so when the opportunity arose, I applied for Deputy Manager and most gratefully got the job.

I’m a wife, and mum of 3 and also have 2 fur babies- Teddy and Bingo (cocker spaniels). I really enjoy singing and I’m part of the Military Wives Choir. I really believe that singing is good for the soul and can often be heard singing my way down the corridors here (not always in tune).

I am very excited to be a part of this wonderful team and to have the honour of supporting residents, relatives and colleagues.

Karen Kennedy Revers

Job Title: Clinical Lead

Joined: 2012

I am one of the clinical leads at Henford House and have worked here a number of years. I know the residents well. I work on the night shifts mostly, but do carry out one day shift a fortnight so the residents can recognise me. I support the nursing and care staff and am available for residents and their family members to chat with and get information from.

I have a young son and l daughter who keep my home life busy!

Colin Marsh

Job Title: Head of Maintenance

Joined: 2022

I joined Henford House in January 2022, coming from the food industry it’s been an interesting change but I find one the best parts of my job is being able to have a chat with residents and hopefully helping to make their day better.

Nicola Welch

Job Title: Services Manager

Joined: 1991

I have been at Henford House for more than 30 years. I am the Head of Housekeeping and I am responsible for keeping the housekeeping standards high. I am very proud of my role here and have a fantastic team which keeps the home in immaculate condition!

I oversee the laundry and the domestic teams, as well as supporting the kitchen team, I will gladly help out anywhere in the home.

I enjoy my position here, and I am always happy to help our residents and their families with questions or worries.
I have 3 grown-up children and a dog who all keep me very busy outside of work.

Irina Voroneanu

Job Title: RGN

Joined: 2014

I have worked in Henford as a nurse since 2014.
I am usually found working on days and my husband Daniel works at night here. I have recently been promoted to Clinical Lead, which I am very proud of.
I support the nurses and the carers on duty. I am always happy to help out with any questions you may have about your loved ones here. I am in regular contact with the doctors and pharmacies to ensure medications are checked regularly, and our residents are healthy.
I originally came from Romania and can speak fluent Italian.

Debbie Phillips

Job Title: Activities Co-ordinator

Joined: 2014

I joined Henford House in March 2014; after five and a half years of domiciliary care, this position became available at Henford and I decided that it would be great to do more of the fun things in life with residents! It is great here at home; we get along so well and truly have some laughs. Residents have a wide range of activities to participate in each week, including armchair exercises, bingo sessions, singalongs, musical entertainment, pottery, manicures, celebrations and much more. It is very rewarding knowing that people are grateful for the work I've done when I go. Working here has also given me the opportunity to gain my Level 2 NAPA certificate.

Lisa Ellis

Job Title: Admin assistant/Receptionist

Joined: 2015

I have worked at Henford House for many years and enjoy my role. We all work together as a team and its a very happy place to be. I love being involved with the residents and even took on some care shifts. We are one big family!

Dorota Roszman

Job Title: Care Assistant

Joined: 2016

I joined Henford House Care Home as a Care assistant in June 2016. I very much enjoy my role here.

Anita Smith

Job Title: Domestic Assistant

Joined: 2019

I joined the Domestic team at Henford House in November 2019 and I enjoy my role.

Katharine Hardy

Job Title: Gardener

Joined: 1967

I joined Henford House Care Home in 1989 as the Gardener, I thoroughly enjoy my job. I also hold a weekly Gardening club with the Residents.

Amanda Woods

Job Title: Laundry Assistant

Joined: 1997

I joined Henford House in 1997 as a Laundry assistant and had my 25 years of Service award celebrations in 2022.

Barchester Henford House Care Home

Care Provided by Barchester Henford House Care Home

Good to Know

Funding & Fees Guide for Barchester Henford House Care Home

Facilities

Barchester Henford House Care Home Reviews (90)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Requires improvement

Bed Vacancies

Awards / Recognitions (89)