We found all the staff to be kind, helpful and considerate all times.
Marjorie D (Sister of Resident)
The staff are very professional, and helpful but also very kind and caring to residents
Carole C (Daughter of Resident)
Henford House Nursing Home is an exceptional care home with dedicated and hard working staff
Richard H (Son of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visitors welcome at all times
Barchester Henford House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Henford House Care Home has 89 reviews.
Review from Edward B (Resident) published on 17 September 2018
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4.0 out of 5
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Review from C M (Respite Resident) published on 17 September 2018
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5.0 out of 5
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Review from F D (Daughter of Resident) published on 6 August 2018
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4.0 out of 5
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Review from Lynn C (Daughter of Resident) published on 17 July 2018
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5.0 out of 5
Reply from Vivian Laurent, Operations Manager at Barchester Henford House Care Home
Thank you for your lovely comments. It was a pleasure to have your mum at Henford House. It is good to know that you were happy with the care that your mum was getting at Henford House. I have had the pleasure to meet your mum from day one and she was a lovely lady. We are happy to know that the staff have treated your mum with dignity and respect and she had experienced excellent end of life care. We are very sorry for your loss.
I will ensure that your compliment is passed on to the staff. Thank you, Henford House Management Team.
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Review from B V (Friend of Resident) published on 17 July 2018
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4.0 out of 5
Reply from Vivian Laurent, Operations Manager at Barchester Henford House Care Home
Thank you for your comments. It is lovely to know that the staff are always helpful, and caring with your friend. The staff always ensure all care needs are met and it is person-centred. I will ensure that your compliment is passed on to the staff. Thank you, Henford House Management Team.
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Review from S B (Daughter of Resident) published on 17 July 2018
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5.0 out of 5
Reply from Vivian Laurent, Operations Manager at Barchester Henford House Care Home
Thank you for your review. We are happy that you found the staff pleasant, helpful, care is discreet, well documented and the environment bright and airy. Activities are planned and varied. This sums up what we do best in the home. The staff are very caring. I will ensure that your compliment is passed on to the staff. Thank you, Henford House Management Team.
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Review from P L (Cousin of Resident) published on 17 April 2018
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4.0 out of 5
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Review from Carole C (Daughter of Resident) published on 29 January 2018
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5.0 out of 5
There is a lovely ambience of home and family, and the residents that I have met all seem very settled
Reply from Lynne Leather, General Manager at Barchester Henford House Care Home
Thank you for the lovely comments, Carole. I will be sure to pass on to the staff. It is always nice for them to receive recognition for their hard work. We are very proud of our warm welcome and friendly ambience at Henford, which we feel is essential for our residents and their families.
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Review from Colette R (Relative of Resident) published on 29 January 2018
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5.0 out of 5
Reply from Lynne Leather, General Manager at Barchester Henford House Care Home
Hello Colette,
Thank you so much for your kind comments. I am glad you enjoyed your family afternoon and lunch here. I will be sure to pass this on to our staff. They work hard to ensure that our residents are well cared for, with a view to promoting the individual choices they all have. Our domestic team will be pleased to receive your comments too. Many thanks again and we look forward to seeing you all soon.
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Review from Michael B (Friend of Resident) published on 5 December 2017
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5.0 out of 5
Reply from Lynne Leather, General Manager at Barchester Henford House Care Home
Dear Mr B, Thank you for your kind comments. We are pleased that your friend is happy here and that you find his accommodation clean and tidy.
If there is anything you feel we could improve on for your friend to make his stay even more comfortable, please let us know. I will make sure the staff are informed of your comments.
Thank you.
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Review from Malcolm S (Friend of Resident) published on 5 December 2017
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5.0 out of 5
Reply from Lynne Leather, General Manager at Barchester Henford House Care Home
Dear Mr S, I am pleased that you find your friend happy here at Henford, and that he is in good spirits, I will make sure the staff are informed of your comments.
If there is anything else we can do to ensure your friend continues to be happy and comfortable here, please do let us know.
Many thanks.
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Review from G L (Resident) published on 5 December 2017
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4.0 out of 5
Reply from Lynne Leather, General Manager at Barchester Henford House Care Home
I am pleased that you find our Home good and that you are happy and comfortable here. From the time you arrived, you have found your way around and made some good friends already. It is lovely to see you joining in with our activities and being part of our dining experience. We are pleased that you chose to be part of our family here.
Thank you, Lynne.
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Review from George B (Resident) assisted by family/friend published on 5 December 2017
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5.0 out of 5
Reply from Jo Wood, Client Liaison Manager at Barchester Henford House Care Home
We are very pleased that you have been so impressed by the service we provide at Henford House and will pass on your comments to the team
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Review from Mary B (Wife of Resident) published on 5 December 2017
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4.0 out of 5
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Review from E K (Friend of Resident) published on 5 December 2017
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5.0 out of 5
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Review from D B (Daughter of Resident) published on 25 October 2017
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5.0 out of 5
Reply from Lynne Leather, General Manager at Barchester Henford House Care Home
Thank you for your kind comments. We are all pleased that your mother has settled well here and is a really welcome member of the Henford family. We strive to ensure that the residents are happy and the staff are friendly and helpful. We are proud of our friendly atmosphere and the way our meals are served, but if there is anything, in particular, your mother would like, please do let our chef know.
I will ensure that the staff are aware of your comments. Thank you, Lynne.
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Review from I H (Resident) published on 3 October 2017
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Overall Experience
5.0 out of 5
Reply from Lynne Leather, General Manager at Barchester Henford House Care Home
Dear resident, I am glad that you are happy at Henford, and I am sure you will let us know if there is anything we can improve on to make your stay with us more comfortable.
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Review from June C (Daughter of Resident) published on 15 September 2017
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5.0 out of 5
Reply from Lynne Leather, General Manager at Barchester Henford House Care Home
Thank you, so much June, for your lovely compliment about our staff. I will make sure they are all given that feedback.
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Review from F R (Cousin of Resident) published on 23 August 2017
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5.0 out of 5
Their 'outings' to nearby places of interest would be very welcome and help to break up the time.
Reply from Lynne Leather, General Manager at Barchester Henford House Care Home
Many thanks for your kind comments. We currently have access to a mini bus which we are using to get residents out and about when the weather allows. It has proved to be a real bonus, and our residents have had some lovely trips out , for example to the local East Somerset Railway , and local Garden Centre for a walk round and coffee. More trips have been planned.
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Review from Sarah H (Daughter of Resident) published on 3 February 2017
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5.0 out of 5
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The Review Score of 9.7 (9.704) out of 10 for Barchester Henford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.704 for Barchester Henford House Care Home is calculated as follows: ( (261 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 348 Ratings = 4.704
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Henford House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jun 2021
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Job Title: General Manager
Joined: 2023
My goal is to ensure that all of our residents and their families and visitors feel comfortable and can enjoy being in this beautiful and welcoming environment; and that the staff feel fully supported to perform at their very best.
I began my career as a Speech and Language Therapist, working with adults in hospitals, care homes and in the community. Having moved into leadership and management has provided me the opportunity to drive high standards of care and ensure that people are valued as individuals. I am committed to continuing with these goals in line with the high standards and superior lifestyle delivered throughout Barchester.
The highlight of my work is spending time with the people we support, and I am always available to have a chat about our home, services, staff, and most importantly, our residents.
Job Title: Deputy Manager Clinical
Joined: 2022
Hello, My name is Anna and I have been a Registered Nurse for 9 years, my background is in the community where I started my nursing journey as a District Nurse and later took on a Specialist Nurse role as a Nursing, Residential and Learning disabilities Specialist nurse for NEH. I later joined one of the homes I supported as the Deputy Manager, Clinical lead and Home trainer for 2 years. I moved to Wiltshire at the end of 2022 and have been a part of the Barchester family since then, as a Bank Nurse, working both days and nights. I thoroughly enjoyed being part of the team here at Henford House so when the opportunity arose, I applied for Deputy Manager and most gratefully got the job.
I’m a wife, and mum of 3 and also have 2 fur babies- Teddy and Bingo (cocker spaniels). I really enjoy singing and I’m part of the Military Wives Choir. I really believe that singing is good for the soul and can often be heard singing my way down the corridors here (not always in tune).
I am very excited to be a part of this wonderful team and to have the honour of supporting residents, relatives and colleagues.
Job Title: Clinical Lead
Joined: 2012
I am one of the clinical leads at Henford House and have worked here a number of years. I know the residents well. I work on the night shifts mostly, but do carry out one day shift a fortnight so the residents can recognise me. I support the nursing and care staff and am available for residents and their family members to chat with and get information from.
I have a young son and l daughter who keep my home life busy!
Job Title: Head of Maintenance
Joined: 2022
I joined Henford House in January 2022, coming from the food industry it’s been an interesting change but I find one the best parts of my job is being able to have a chat with residents and hopefully helping to make their day better.
Job Title: Services Manager
Joined: 1991
I have been at Henford House for more than 30 years. I am the Head of Housekeeping and I am responsible for keeping the housekeeping standards high. I am very proud of my role here and have a fantastic team which keeps the home in immaculate condition!
I oversee the laundry and the domestic teams, as well as supporting the kitchen team, I will gladly help out anywhere in the home.
I enjoy my position here, and I am always happy to help our residents and their families with questions or worries.
I have 3 grown-up children and a dog who all keep me very busy outside of work.
Job Title: RGN
Joined: 2014
I have worked in Henford as a nurse since 2014.
I am usually found working on days and my husband Daniel works at night here. I have recently been promoted to Clinical Lead, which I am very proud of.
I support the nurses and the carers on duty. I am always happy to help out with any questions you may have about your loved ones here. I am in regular contact with the doctors and pharmacies to ensure medications are checked regularly, and our residents are healthy.
I originally came from Romania and can speak fluent Italian.
Job Title: Activities Co-ordinator
Joined: 2014
I joined Henford House in March 2014; after five and a half years of domiciliary care, this position became available at Henford and I decided that it would be great to do more of the fun things in life with residents! It is great here at home; we get along so well and truly have some laughs. Residents have a wide range of activities to participate in each week, including armchair exercises, bingo sessions, singalongs, musical entertainment, pottery, manicures, celebrations and much more. It is very rewarding knowing that people are grateful for the work I've done when I go. Working here has also given me the opportunity to gain my Level 2 NAPA certificate.
Job Title: Admin assistant/Receptionist
Joined: 2015
I have worked at Henford House for many years and enjoy my role. We all work together as a team and its a very happy place to be. I love being involved with the residents and even took on some care shifts. We are one big family!
Job Title: Care Assistant
Joined: 2016
I joined Henford House Care Home as a Care assistant in June 2016. I very much enjoy my role here.
Job Title: Domestic Assistant
Joined: 2019
I joined the Domestic team at Henford House in November 2019 and I enjoy my role.
Job Title: Gardener
Joined: 1967
I joined Henford House Care Home in 1989 as the Gardener, I thoroughly enjoy my job. I also hold a weekly Gardening club with the Residents.
Job Title: Laundry Assistant
Joined: 1997
I joined Henford House in 1997 as a Laundry assistant and had my 25 years of Service award celebrations in 2022.
