Barchester Henford House Care Home

Lower Marsh Road, Warminster BA12 9PB
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9.7 89 Reviews
  • Barchester Henford House Care Home, Warminster
Henford House provides 24-hour nursing, residential and respite care for older people that is delivered in a way that promotes independence and dignity.

Staff at the home deliver high quality care services to those they support, with a person-centred approach, and are always interested in getting to know each resident so that they can offer more personalised care.

Moving into a care home can be a difficult transition, so staff at Henford House aim to make this process as smooth as possible, so, why not begin by picking up the phone to discuss how they can help you?

All care services and facilities on offer are designed to enhance the lives of residents; it's all about understanding what makes them happy.

The home welcomes visitors at any time – there’s no need to make an appointment. They look forward to welcoming you into their home and having a chat over a cup of coffee and a delicious piece of homemade cake.

Care Provided by Barchester Henford House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Patricia Alton (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Barchester Henford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Henford House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome at all times


Barchester Henford House Care Home Reviews (89)

Total of 89, showing 81-89
9.7

Barchester Henford House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Henford House Care Home has 89 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I would recommend Henford House to anyone. I don't have to worry about my husband when I'm not there as I know he is safe and cared for,

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Overall Experience  Overall Experience 5.0 out of 5

Henford House Nursing Home is an exceptional care home with dedicated and hard working staff who are always friendly, helpful, kind and considerate. The care home is always spotlessly clean and warm and the food from the kitchen is first class with a great menu! There is always a member of staff available
to discuss any concerns, either in person or over the phone. A model for all care homes - excellent!

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Overall Experience  Overall Experience 5.0 out of 5

Everything about Henford house is to my entire satisfaction. Their tender loving care can be felt on entering the front door. Nothing is too much trouble.

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Overall Experience  Overall Experience 5.0 out of 5

In the time I have been at Henford, the staff have looked after me.

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Overall Experience  Overall Experience 4.0 out of 5

I regularly visit my friend. We often sit in the lounge and enjoy the entertainment, having a little sing song. My friend is very happy here and she says the staff are lovely.

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Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Henford House Nursing Home for nearly a year, during this time she has been looked after very well. I visit nearly every day and find everyone friendly and helpful, there you can always find somebody if you have any queries.

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Overall Experience  Overall Experience 5.0 out of 5

From the moment we first visited the home we were impressed with the homely, friendly environment. All the staff we met were outstanding with their hospitality and care of not only Mum but any visitors! In Mums final days nothing was too much trouble and we were grateful for their sensitive, caring
work ethic.

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Overall Experience  Overall Experience 5.0 out of 5

My wife and I have a Lasting Power of Attorney for a family friend who has been in Henford House for 3 1/2 years with early onset dementia, other mental health issues, severe leg ulcers, circulatory and respiratory problems. We chose Henford as we had previous experience with my late mother in law
and knew their personal and health care care to be good.


Our friend is insular and a very challenging resident but the staff still manage him with a cheery smile and he admits that the care is excellent.


For the first 3 years he refused to leave his room and only left it for a shower or hospital appointments/admission. However, the Activities team eventually persuaded him to take escorted trips out and this has greatly improved his view on life.


We made absolutely the right call in selecting Henford for our friend.


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Overall Experience  Overall Experience 5.0 out of 5

Henford House is the most welcoming care home. It is 100% clean- no smells often associated with care homes. 100% professional staff. 100% caring staff. More like a real home than an 'institution'. Beautifully decorated. Rooms better than some hotel rooms! Food- amazing.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Barchester Henford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Barchester Henford House Care Home is calculated as follows: ( (261 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 348 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Henford House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

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Meet the Team (12)

Patricia

Patricia Alton

Job Title: General Manager

Joined: 2023

My goal is to ensure that all of our residents and their families and visitors feel comfortable and can enjoy being in this beautiful and welcoming environment; and that the staff feel fully supported to perform at their very best.
I began my career as a Speech and Language Therapist, working with adults in hospitals, care homes and in the community. Having moved into leadership and management has provided me the opportunity to drive high standards of care and ensure that people are valued as individuals. I am committed to continuing with these goals in line with the high standards and superior lifestyle delivered throughout Barchester.
The highlight of my work is spending time with the people we support, and I am always available to have a chat about our home, services, staff, and most importantly, our residents.


Anna

Anna Liston

Job Title: Deputy Manager Clinical

Joined: 2022

Hello, My name is Anna and I have been a Registered Nurse for 9 years, my background is in the community where I started my nursing journey as a District Nurse and later took on a Specialist Nurse role as a Nursing, Residential and Learning disabilities Specialist nurse for NEH. I later joined one of the homes I supported as the Deputy Manager, Clinical lead and Home trainer for 2 years. I moved to Wiltshire at the end of 2022 and have been a part of the Barchester family since then, as a Bank Nurse, working both days and nights. I thoroughly enjoyed being part of the team here at Henford House so when the opportunity arose, I applied for Deputy Manager and most gratefully got the job.


I’m a wife, and mum of 3 and also have 2 fur babies- Teddy and Bingo (cocker spaniels). I really enjoy singing and I’m part of the Military Wives Choir. I really believe that singing is good for the soul and can often be heard singing my way down the corridors here (not always in tune).


I am very excited to be a part of this wonderful team and to have the honour of supporting residents, relatives and colleagues.


Karen

Karen Kennedy Revers

Job Title: Clinical Lead

Joined: 2012

I am one of the clinical leads at Henford House and have worked here a number of years. I know the residents well. I work on the night shifts mostly, but do carry out one day shift a fortnight so the residents can recognise me. I support the nursing and care staff and am available for residents and their family members to chat with and get information from.


I have a young son and l daughter who keep my home life busy!


Colin

Colin Marsh

Job Title: Head of Maintenance

Joined: 2022

I joined Henford House in January 2022, coming from the food industry it’s been an interesting change but I find one the best parts of my job is being able to have a chat with residents and hopefully helping to make their day better.


Nicola

Nicola Welch

Job Title: Services Manager

Joined: 1991

I have been at Henford House for more than 30 years. I am the Head of Housekeeping and I am responsible for keeping the housekeeping standards high. I am very proud of my role here and have a fantastic team which keeps the home in immaculate condition!


I oversee the laundry and the domestic teams, as well as supporting the kitchen team, I will gladly help out anywhere in the home.


I enjoy my position here, and I am always happy to help our residents and their families with questions or worries.
I have 3 grown-up children and a dog who all keep me very busy outside of work.


Irina

Irina Voroneanu

Job Title: RGN

Joined: 2014

I have worked in Henford as a nurse since 2014.
I am usually found working on days and my husband Daniel works at night here. I have recently been promoted to Clinical Lead, which I am very proud of.
I support the nurses and the carers on duty. I am always happy to help out with any questions you may have about your loved ones here. I am in regular contact with the doctors and pharmacies to ensure medications are checked regularly, and our residents are healthy.
I originally came from Romania and can speak fluent Italian.


Debbie

Debbie Phillips

Job Title: Activities Co-ordinator

Joined: 2014

I joined Henford House in March 2014; after five and a half years of domiciliary care, this position became available at Henford and I decided that it would be great to do more of the fun things in life with residents! It is great here at home; we get along so well and truly have some laughs. Residents have a wide range of activities to participate in each week, including armchair exercises, bingo sessions, singalongs, musical entertainment, pottery, manicures, celebrations and much more. It is very rewarding knowing that people are grateful for the work I've done when I go. Working here has also given me the opportunity to gain my Level 2 NAPA certificate.


Lisa

Lisa Ellis

Job Title: Admin assistant/Receptionist

Joined: 2015

I have worked at Henford House for many years and enjoy my role. We all work together as a team and its a very happy place to be. I love being involved with the residents and even took on some care shifts. We are one big family!


Dorota

Dorota Roszman

Job Title: Care Assistant

Joined: 2016

I joined Henford House Care Home as a Care assistant in June 2016. I very much enjoy my role here.


Anita

Anita Smith

Job Title: Domestic Assistant

Joined: 2019

I joined the Domestic team at Henford House in November 2019 and I enjoy my role.


Katharine

Katharine Hardy

Job Title: Gardener

Joined: 1967

I joined Henford House Care Home in 1989 as the Gardener, I thoroughly enjoy my job. I also hold a weekly Gardening club with the Residents.


Amanda

Amanda Woods

Job Title: Laundry Assistant

Joined: 1997

I joined Henford House in 1997 as a Laundry assistant and had my 25 years of Service award celebrations in 2022.