Kimberly East Care Centre

27 Tollgate Road, Salisbury SP1 2JA
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9.6 35 Reviews
  • Kimberly East Care Centre, Salisbury
Kimberly East Care Centre is a twenty-seven capacity accommodation that is well staffed, resourced and equipped for delivering a versatile service.

Residents receive attention and personalised care plans from qualified professionals, as well as having their own freedoms and dignity respected and being able to pursue the hobbies and interests that suit them.

The purpose built home is spacious and has good wheelchair access, with residents who are looking to pursue an independent lifestyle having many convenient amenities nearby. Kimberly East includes flexible facilities utilising the latest technology to provide outstanding support for convalescence, dementia and end-of-life.

This includes: En-suite rooms with electric hoists, Integral health spa, social club and activity spaces, Accommodation for relatives and community support staff, Education facilities to provide help with ongoing care, Full CCTV overt recording system, electable for bedrooms.

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Care Provided by Kimberly East Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 54 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jodie Airey (Care Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Kimberly East Care Centre

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,225 – £1,725

  • Refer to fee information sheet, sample contract and key information documents on the Wessex Care website.


    Provide shared rooms for patients with prices on application as each patient may have different needs.


    Wessex Care charge a 'per night' fee for Self-Funded Respite Residential Care of £200 per night for up to two weeks.
  • (these prices are only a guideline, please contact Kimberly East Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kimberly East Care Centre Reviews (35)

Total of 35, showing 1-20
9.6

Kimberly East Care Centre has a Review Score of 9.6 (9.638) out of 10, based on 18 reviews in the last 2 years. Over all time Kimberly East Care Centre has 35 reviews.

Overall Experience

  • 26
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Date Published

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Review from C C (Son of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For something I was not prepared for, initlaly I found everything depressing and daunting. My mum has now been up there for other a year now and the experience is easier slightly. The staff are very polite which helps. I have limited my visits to mainly 1 weekly visits instead of every other day which
again helps to deal with the satcetation. I did enjoy the summer party in the garden. Hopefully I will be present when the birds of prey are next booked.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for taking the time to complete a review we really value all feedback and we are pleased that the situation of your Mother moving into a nursing home has become a little easier. We are glad that your Mother settled and is enjoying the activities provided.


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Review from T W (Son of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care my Mother received was excellent allowing her to recuperate and get better so she could go home.
However, the main concern she had and I also raised to the team was that her food was served cold, although on a hot plate.
Considering the cost of the stay she felt that it should be
at least hot as this constantly worried her. Bedsheets only change once in three weeks - her statement - I hope that this issue is resolved for future residents.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for your feedback, we value all feedback and welcome all levels of this. in regards to the bed sheets they would have been changed more often we have a wonderful laundry and domestic team in all the homes. I am surprised to hear Mum felt the food was cold I will take this forward and discuss with the kitchen team so we appreciate you letting us know. However we are so glad that the care provided was excellent.


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Review from P K (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited Mum today, she seemed quite good today; had her hair done and was making cakes earlier. The staff were all very good and were very busy.
One issue was with her lunch, she was given pasta with her mince. She doesn't like pasta and after previously speaking with a particular staff member a list
of foods that she prefers was given.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for your positive review and I am so glad that the issues around your Mothers likes and dislikes was dealt with quickly and efficiently.


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Review from S R (Resident) assisted by family/friend published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I moved here in April 2024, I have been completely satisfied with my care. The staff are wonderful - kind and caring and always treat me with the utmost respect and dignity. I cannot recommend Kimberly East highly enough.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for taking the time to send a review of your experience of Kimberly East and Wessex Care, I will be sure to let the team know. It really empowers the team to hear and receive such positive feedback.


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Review from Claire S (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the Manager and all the staff at Kimberley East enough for their care and compassion towards my father who spent the last 6 months of his life being cared for with respect, dignity, and warmth.
It gave the family a sense of peace to know he was finally getting the care he deserved. During
his final hours, we were all well looked after and couldn't have asked for more.
Thank you all!

Reply from Jo McMahon, Operation Manager at Kimberly East Care Centre

Thank you so much for your kind words and wonderful review of your experience of Kimberly East. I will be sure to feedback your kind words to the team as they all work so hard. We are all so happy that your Father was so happy at Kimberly East for his final days, sending our condolences to you all.


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Review from G H (Wife of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are amazing, extremely polite, helpful and always seem happy. The care my husband receives is first-class. The only improvement would be to have a monthly or bi-monthly update.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for your review and positive feedback. I will discuss with the HOC your point in regards to updates, we can accommodate this as we do support other families and loved ones with this contact process. Many thanks once again and I will be sure to send your review to Head Of Care and team.


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Review from D W (Sister of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always received a welcoming atmosphere on arrival and departure, along with any necessary instructions. All staff are very courteous and attentive to their residents and visitors. The building and grounds are suitable and safe to allow exercise. I've witnessed care and support treated with dignity
and kindness to all. (Value for money - I'm sorry I do not know the cost)

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for your kind review and positive words I will be sure to let the team know, as all feedback is so appreciated.


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Review from A M (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very comfortable and well looked after since she arrived at the home. The staff are all very friendly and caring. Overall our family are very grateful for the care given to our mother.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for taking the time to leave a review with such positive feedback of your experience of Kimberly East. We really do value all feedback.


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Review from S C (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad moved into Kimberley East five months ago, he has been treated with nothing but kindness, care, dignity and respect. The staff are always cheerful, and nothing is ever too much trouble. Dad couldn't be anywhere better.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Thank you so much for your kind words and review of Kimberly East. I will be sure to let the team know and we are thrilled that your father is happy and settled. It is always so lovely for the team to receive such positive feedback.


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Review from K M (Husband of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of the care centre was that it was purpose-built with the best of equipment for moving residents easily, my wife being unable to help herself. The staff have always been kind, considerate and unhurried. As a regular visitor, I receive as much consideration as do the residents. I
give full marks to all who work and those who manage the centre.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Thank you so much for your wonderful review of your experience of the service provided at Kimberly East. It is so great to hear that you both feel very supported and your wife is happy and settled. I will be sure to let the team know. Thank you again.


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Review from Julie M (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Kimberley East since April and during that time has received excellent care and been shown kindness by all the staff. At 96 years old and previously living independently in his own home, our family was worried he would find the adjustment to living in care difficult. The staff have ensured
that he has settled happily and in many ways, his life is richer because he has company every day and has enjoyed making friends with both the other residents and the staff. They have become a second family.
Before entering the care home, his leg ulcer was so bad that the Consultant at the hospital advised his only option was amputation, but over the time he has been at Kimberley East the treatment that he has been given by the nursing staff has meant that the ulcer has improved and amputation is no longer needed. What a result.
My family can't thank the staff enough and hope that Dad is able to spend the remainder of his days in this safe, comfortable home from home.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Thank you so much for your kind words and feedback, it is always so empowering for all at Wessex Care to receive such fantastic feedback. Thank you again for taking the time to complete this review of your experience of Kimberly East and Wessex Care. I will be sure to let the team know of your review.


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Review from R S (Brother of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my sister passed away in Kimberly East Care Centre after a five-month stay. Whilst she was there the whole staff from the top all the way down were absolutely great with her care and professionalism. Nothing was too much trouble and at all times anything that I was not sure of was explained
to me. Unfortunately, because of my sister's illness, I don't think she fully appreciated her stay in the home. The home is modern and always spotlessly clean. They have all the equipment and willingness to make a resident's stay as comfortable and enjoyable as possible with entertainment on most afternoons. I would recommend this facility to anyone who is in the unfortunate position of needing a place for a loved one. I thank all, and I mean all the staff for what they did for my sister.

Reply from Jo McMahon, Service Manager at Kimberly East Care Centre

Thank you so much for your kind words and can I express our condolences for the sad loss of your sister. Your wonderful review will surely empower the staff and make them proud of the care support provided. Thank you again.


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Review from Linda K (Respite Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after very well and attentively. The staff are very kind, friendly and polite.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for your kind words and feedback for the care and support you received. I will be sure to let the team at Kimberly East know as positive feedback is always so empowering.


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Review from Lesley R (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kimberly East has been absolutely amazing. My mum came to Kimberly East from the hospital as she was not quite fit enough to come home due to her Alzheimer's. The staff were so welcoming and looked after my mum beautifully. She is so much stronger now and is really happy in her daily routine. Our family
cannot thank them enough. They really do care which is so comforting at such an emotional time.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for completing your review it is always such a compliment to the team and service when time is taken to leave feedback and positive words about the service and care provided. We are so glad that your mother has settled well and that as a family you are so happy with the care and support she has been receiving. I will be sure to let the team know they will be delighted with your feedback.


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Review from K S (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, very accommodating to clients needs and likes.
All staff are willing to help - polite and courteous.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for your kind words and for taking the time to leave such a positive review of your experience in Kimberly East. I will be sure to let the team know, as they will be so happy and empowered to hear positive feedback for their hard work and dedication.


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Review from P J (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful, caring and do a brilliant job. Nothing is a bother for any of the staff. The rooms are kept clean and tidy and the general décor of the whole building is lovely. I know my dad is well cared for.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for taking the time to leave a lovely positive review, it is always empowering for the teams to receive positive feedback. I will be sure to let them know.


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Review from Rita P (Sister of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the care home for over two years now. She found it difficult to settle in, but after a short spell in hospital she couldn't wait to get 'home'. The staff are always friendly and helpful and at her age (87) that is important. We as her family appreciate the care given to her.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for taking the time in sending your review, we will be sure to let the team know you kind words. The staff always welcome positive feedback.


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Review from I P (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for, her dietary preferences are catered to and she has established cheerful and chatty relationships with many of the staff. After a very scary diagnosis and a period in hospital, the friendly and home-like atmosphere has been appreciated by her and by me.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Thank you so much for taking the time to submit a review of the service provided to your mother at Kimberly East. I will be sure to let the team know, as it always empowers our staff at Wessex Care that the care and support provided has received such lovely feedback.


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Review from Andrew Y (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffered from dementia for a very long time. The team at Wessex Care looked after her beautifully, I couldn't have asked for any more from them. They really do care and I can't thank them enough!

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for you review and positive feedback on the care and support your mother has been shown whilst living at Kimberly East. I will be sure to let the team know and thank you for taking the time. It was a pleasure for all to care for your mother.


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Review from D E (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted from the hospital following a stay in the hospital. She was not fit enough to go home, so initially, stayed in for an assessment. Her room is spotless, and the staff encourage her to eat and drink as she has a very poor appetite. They are very attentive and are quick to change
bedding if soiled after she has eaten, so she is kept clean. Can't comment on the full menu or management, but it would appear to be satisfactory

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Thank you so much for taking the time to leave a review on the service and experience you and your mother had with Kimberly East. We really do appreciate feedback, and I will ensure the team know of your positive words, as this will empower them to continue with the great work going forward.
Thank you once again.


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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Kimberly East Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Kimberly East Care Centre is calculated as follows: ( (147 Excellents x 5) + (53 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 210 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kimberly East Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jodie

Jodie Scott

Job Title: RCM, RMA Operations Director & Registered Care Manager

Joined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.


Frequently Asked Questions about Kimberly East Care Centre

What types of Care is Kimberly East Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kimberly East Care Centre provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kimberly East Care Centre have?

There are 54 Single Rooms.

What are the Facilities & Services at Kimberly East Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Kimberly East Care Centre to the centre of Salisbury?

0.3 mile(s) as the crow flies, distance by road may be significantly further.