Kimberly East Care Centre

27 Tollgate Road, Salisbury SP1 2JA
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9.6 35 Reviews
  • Kimberly East Care Centre, Salisbury
Kimberly East Care Centre is a twenty-seven capacity accommodation that is well staffed, resourced and equipped for delivering a versatile service.

Residents receive attention and personalised care plans from qualified professionals, as well as having their own freedoms and dignity respected and being able to pursue the hobbies and interests that suit them.

The purpose built home is spacious and has good wheelchair access, with residents who are looking to pursue an independent lifestyle having many convenient amenities nearby. Kimberly East includes flexible facilities utilising the latest technology to provide outstanding support for convalescence, dementia and end-of-life.

This includes: En-suite rooms with electric hoists, Integral health spa, social club and activity spaces, Accommodation for relatives and community support staff, Education facilities to provide help with ongoing care, Full CCTV overt recording system, electable for bedrooms.

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Care Provided by Kimberly East Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 54 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jodie Airey (Care Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Kimberly East Care Centre

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,225 – £1,725

  • Refer to fee information sheet, sample contract and key information documents on the Wessex Care website.


    Provide shared rooms for patients with prices on application as each patient may have different needs.


    Wessex Care charge a 'per night' fee for Self-Funded Respite Residential Care of £200 per night for up to two weeks.
  • (these prices are only a guideline, please contact Kimberly East Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kimberly East Care Centre Reviews (35)

Total of 35, showing 21-35
9.6

Kimberly East Care Centre has a Review Score of 9.6 (9.638) out of 10, based on 18 reviews in the last 2 years. Over all time Kimberly East Care Centre has 35 reviews.

Overall Experience

  • 26
  • 9
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Date Published

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Review from S J (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy here and said she always felt safe and very well cared for. When I visited her, I always found the staff friendly and kind and always willing to help with any questions.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Many thanks for taking the time to review the care, support and service for your mother at Kimberly East. We are always very grateful to receive positive feedback and will ensure the team are informed of your kind words.


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Review from E H (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kimberly East did the very best to support my mother in very difficult working circumstances (common to the whole care sector and complicated further by the pandemic). The staff were always kind, caring and respectful of her needs and wishes.

Reply from Jo McMahon, Operations Manager at Kimberly East Care Centre

Thank you so much for your kind review of the care and service provided by the team at Kimberly East. I will be sure to inform the team of your empowering words. It is always appreciated. I know they will value your feedback.


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Review from J S (Wife of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I needed care, I would certainly hope to stay at Kimberly East Care Centre. A pleasure to go into the home for visiting, everyone is helpful and caring.

Reply from Jo McMahon, Service Manager at Kimberly East Care Centre

Thank you for your kind comments and feedback, it is so empowering for the team at Kimberly East to receive a positive review of the care and support they provide every day. I will ensure the team are informed of your review of the hard work and dedication they show. Thank you.


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Review from Vicki M (Niece of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I sometimes have difficulty going to visit due to my own health, but they were thoughtful enough to send me email pictures. It made such a difference. Thank you!

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Review from D S (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged into here from an unexpected admission to hospital. From the outset, the team at Kimberley East went out of their way to make sure Mum was cared for in a sensitive and kind way. They also supported me through a very stressful time and I am indebted to the team here. Mum was at
Kimberley East for a total of 3 months before I was able to move her into a care home near us. Were it not for the geography involved, I would have been very happy for Mum to stay at Kimberley East - a home from home with a team that really cares.

Reply from Jo McMahon, Service Manager at Kimberly East Care Centre

Thank you for your kind words and feedback on the care and service provided at Kimberly East, it is always so nice and uplifting for the whole team to receive such positive words. I will ensure the team are aware of your review, thanks again for taking the time to complete.


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Review from A C (Son of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care has been excellent. They have been super responsive to all her needs and keep us informed of her situation every step of the way. They are all extremely friendly and helpful and the family could not have wished for better care for her.

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Review from N S (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcomed by staff. Very friendly and caring.

Reply from Jo McMahon, Service Manager at Kimberly East Care Centre

Thank you so much for taking the time to leave a review of the care and service provided to your loved one whilst living in Kimberly East Care Centre. We welcome all feedback and I am so sure the team will be so happy with your positive comments.


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Review from J I (Wife of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good. The staff are very friendly and caring.
One complaint, one member of the night staff is not very caring and rather rough handling.

Reply from Jo McMahon, Service Manager at Kimberly East Care Centre

Thank you for taking the time to complete a review, as a company we always value positive and constructive feedback. In relation to the comment of the night carer and information clearly communicated to you, we will take the time to gain feedback from your husband to ensure any issues are dealt with in a timely and proactive manner. Please feel confident going forward that in the future if you have any worries or concerns you can contact the head of care of Kimberly East, she will also be in touch with you to discuss your concerns going forward. Anything further we can support with please do not hesitate to contact us.


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Review from Susan W (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is always clean and the staff are very friendly. The only problem I have found is they never seem to keep me informed on how my mum is doing and if there is any change in her health.

Reply from Jo McMahon, Service Manager at Kimberly East Care Centre

Thank you for your review and also for informing us of the communication issue, I have discussed with the head of care and she has addressed this with her team and we will going forward ensure communication improves. We are always grateful for constructive feedback and to continually improve our service.


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Review from W B (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Only visited twice and on both occasions, all was well with resident and welcoming staff.

Reply from Jo McMahon, Service Manager at Kimberly East Care Centre

The team at Kimberly East will be overjoyed to read your kind words and positive feedback. We always value our reviews and listen to all views and feedback to continually improve our service.


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Review from S S (Mother of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is well looked after and has support from the staff.

Reply from Matthew Airey, Managing Director at Kimberly East Care Centre

Thank you so much, the team will be so pleased with this lovely feedback now more than ever.
Kind regards
Matthew


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Review from Jackie T (Daughter of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were kind and caring towards my Mum. Food looked really well cooked and appetising. Room small but welcoming. Would have been nice for the bed to be facing the window but I know moving beds isn't always easy! We were always made welcome when visiting. Many thanks.

Reply from Matthew Airey, Managing Director at Kimberly East Care Centre

Thank you so much for your lovely public comments which we will make sure the team at Little Manor are made aware of. They will be so pleased with your words and that their care and indeed the food was as it should be for your Mum.


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Review from Mary A O (Sister of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I eventually got my sister in Little Manor Nursing Home after nine months. Since she moved there I see a great improvement in her. The nursing staff are interested and very helpful as are the care staff.
My sister is eating again because the food is good.

Reply from Matthew Airey, Managing Director at Kimberly East Care Centre

Dear Mary,
Thank you for your lovely review which I will ensure the team are made aware of. They will be so delighted with your kind comments which really help them to feel valued for the care and support they provide 24 hours per day.
I am sorry you feel the bedroom could be better and I will ask the Head of Care to discuss what we can do to improve this aspect of your feedback.
Thank you again, this feedback is so important to the team individually and collectively and will put a big smile on their faces.
PS: I have just been informed that the Head of Care and her team have been able to arrange a different room which you are happy with. We do listen and respond; as I said it's really important to the team that they receive constructive feedback.


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Review from L B (Friend of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the excellent care given to our friend. We visited her most days, and she was well looked after, by very kind people. Her room was really nice, with a comfortable chair and bed looking out into the pretty 'sensory' garden, with the variety of colours, shapes, trees and plants.
She
had good food, and the meals helped her to become healthier after a long stay in hospital - she enjoyed the food and the regular cups of tea and coffee!
She was able to be visited by the local vicar, bringing her Holy Communion, and the local doctors' surgery is also excellent.
We have seen a lot of different homes, and this one has impressed us very much: for its kindness, the excellent attention to each patient and the feeling of being somewhere that takes good care of all its people.

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Review from Pamela M (Wife of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered Little Manor Nursing Home in October and he was made most welcome by all the staff who in the next few weeks ensured he was settled. The manager is 'hands on' keeping her eye on minutiae and even grits the front path! Every situation is handled professionally by all staff. My husband
is kept clean and tidy and on Christmas day, a special effort was made to dress him for entertaining visitors, and extra chairs were put out. Meals are fantastic and everything is made from scratch. The roast potatoes and loin of pork I saw cooked could not have been bettered in a first class restaurant.

Reply from Matthew Airey, Managing Director at Kimberly East Care Centre

Thank you for your kind review. We are very sorry that you were disappointed with the in-house activities available for your husband. As you will be aware, there are external entertainers who continue to visit Little Manor on roughly a weekly basis but, unfortunately, we had, at short notice, an internal vacancy for the dedicated Welfare Assistant position which supports the more individual programme. This has been covered in part by some Healthcare Assistants doing additional hours - a big thank you to them. We have now appointed a new Welfare/Activities Assistant who is currently in training and expected to arrive at Little Manor in a week or so.


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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Kimberly East Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Kimberly East Care Centre is calculated as follows: ( (147 Excellents x 5) + (53 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 210 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kimberly East Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jodie

Jodie Scott

Job Title: RCM, RMA Operations Director & Registered Care Manager

Joined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.