Mavern House Nursing Home

Corsham Road, Shaw, Melksham SN12 8EH
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9.9 59 Reviews
  • Mavern House Nursing Home, Melksham
Mavern House Nursing Home is experienced in both long and short term care needs, being a comfortable property for older people's lifestyles and a warm and welcoming place to visit for respite.

All nursing provision is personalised and care workers are skilled in many specialist treatments, helping those with illness, injury or disease.

Relatives are involved in care plans, with the home looking for a collaborative approach that sees all parties as care partners.

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Care Provided by Mavern House Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rosie Hardie (Home Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Mavern House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • please contact the home to organise an assessment with one of our experienced clinical leads. We can then give an accurate average weekly fee.

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcomed at any time without restriction. Visitors are welcome to share mealtimes with their relative or friend.


  • Parking

  • Parking is available on site.


Mavern House Nursing Home Reviews (59)

Total of 59, showing 1-20
9.9

Mavern House Nursing Home has a Review Score of 9.9 (9.877) out of 10, based on 11 reviews in the last 2 years. Over all time Mavern House Nursing Home has 59 reviews.

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Review from L H (Friend of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding home. I visit a friend in the home and I am absolutely amazed at how wonderful all the staff are. They are supportive, kind and caring at all times. Nothing is too much trouble and they still remain kind, gentle and patient even in difficult situations. My friend stays in a beautiful
room which overlooks a small patio with squirrels and birds and can watch wildlife daily. This is one of the nicest nursing homes I've been in.
Such a lovely home with incredible staff.

Reply from Rosie Hardie, Manager at Mavern House Nursing Home

Thank you so much for your lovely review, at Mavern we are family and this is what is reflected in our care.


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Review from C P (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Mavern House is ideal for my father's needs. They have excellent experience of dealing with dementia and as a result, my father is calmer and much more himself than in his previous environment. The staff are professional, calm, compassionate and humane and, in my limited experience, the
care feels like the gold standard.

Reply from Rosie Hardie, Manager at Mavern House Nursing Home

We love having your dad here at Mavern, thank you for your kind review.


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Review from Amanda T (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying at Mavern for four weeks so far as her bungalow is having work carried out due to potential subsidence.
She will now be staying for a lot longer and I am grateful that Mavern can continue to accommodate her. The management team have been very understanding and efficient, the
care team professional and the housekeeping team incredibly friendly and helpful. The food is varied, very tasty and cooked on-site. Mavern House feels very homely and a happy place to be. They allow us to bring the family dog in to see her which pleases mum immensely. A big, big thank you to everyone.

Reply from Rosie Hardie, Manager at Mavern House Nursing Home

Thank you so much for your review; we are very pleased to have your mum as part of our Mavern family.


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Review from L W (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Mavern House since February 2024. The care he receives is excellent, he is treated with respect and is always clean and tidy. All the carers that I have met so far are kind and very friendly. The management keep me updated with how my father is doing. When visiting Mavern, it's
like a home, well looked after, everyone is happy, you are greeted with a smile and a lovely hello from all staff members. The food is good, my father is enjoying it. There are plenty of activities, I can see on their online profile what is happening.

Reply from Stephen James, Deputy Manager at Mavern House Nursing Home

Thank you for your kind words, it is a privilege to care for your dad and he seems to thrive from the care her receives.


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Review from Vicky D (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Mavern for her end-of-life care and the last 7 weeks of her life. As soon as we visited the home before she moved in I felt a sense of peace, serenity and calm. This matched the experience we had as a family once Mum moved into the home. The staff are all very caring, supportive
and warm; not only to residents but also to their families. My father also lived at the home for the last 3 years of his life 5 years ago. I would highly recommend Mavern as a home-from-home where preserving the dignity of residents and care is at the heart of everything the home does.

Reply from Stephen James, Deputy Manager at Mavern House Nursing Home

Thank you very much for your feedback. We pride ourselves on providing high standards of care to those who live at Mavern House. I will share your feedback with the wider team.


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Review from J B (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home.
My dad was in for short respite care.
All the staff were incredibly caring and attentive.
Communication between staff and families was fantastic.
He was very well looked after and completely recovered from a hospital stay.
I cannot find fault or recommend it highly enough.

Reply from Stephen James, Deputy Manager at Mavern House Nursing Home

Thank you for your kind words - we hope that your dad is settling well and you know where we are if we can help with anything in the future.


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Review from S G (Daughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers and managers I have met seem incredibly kind to Mum and do what they can to include her in activities. I am so grateful they can take her for a walk when they can as this makes her really happy.

Reply from Stephen James, Interim Manager at Mavern House Nursing Home

Thank you for your kind words. It is a pleasure to care and support your mum here at Mavern House.


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Review from Tracy W (Guardian of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always get such a lovely feeling when we visit the resident. It’s clear how much the staff care about the elders. Mavern House Nursing Home is an amazing home from home, cannot recommend it enough. Our relative had to make the heartbreaking decision to leave her home of over 60 years and has loved every
minute of relocating to Mavern.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you, we pride ourselves on providing a warm, loving, home from home environment so we are really pleased you have found this is the experience for you and your loved one. Your feedback is very much appreciated


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Review from Vic B (Brother of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's never an easy decision to release a loved one's care to an organisation. My nephew, niece and my nephew's wife made that decision when it became evident my brother could be putting himself in harms way. I applaud them.
I also applaud the staff, all the staff, of Maver House. In the time my brother
has been a guest at Mavern House my wife and I have visited Mavern House numerous times and the general attitude and atmosphere around the care of their guests has been exemplary, caring and knowledgeable. All the staff we have interacted with new who we were and about my brother from our very first visit. It's heartening to walk away from Mavern House knowing he is in the care such a committed group of people. My wife and I feel so happy, and relieved, for my brother and his children that they found Mavern House. Thank you.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so very much for this lovely feedback, it is always very encouraging to know we are getting things right. Not only for the people living at Mavern house but also from the families' and visitors' perspective. We look forward to seeing you soon.


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Review from Jackie P (Respite Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Mavern House Nursing Home enough and would thoroughly recommend this home for loved ones. I have only been here for a week’s respite until I move into my bungalow but feel I am part of a loving, caring family. Everybody is so friendly and helpful and cannot do enough to help you. The
food is excellent especially the pork roast last Sunday. I will miss you all. Take care.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you so much for taking the time to add a review after your respite. We are really pleased that you enjoyed your stay with us and hope to see you again in the future if you need a break.


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Review from Carol O (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently went into Mavern House to receive end-of-life care when his health deteriorated rapidly, and he could no longer continue to live at home. The home is a very special place, with a very welcoming and happy feel to it. All the staff were absolutely amazing, and the care and support they
provided to my dad was so heartwarming. He was treated with such kindness, dignity and compassion by everyone. We could not have wished for a better place for Dad to have been in the final weeks of his life. As a family, we are so thankful that we found Mavern House, and would highly recommend them.

Reply from Stephen James, Home Manager at Mavern House Nursing Home

Thanks Carol for your kind words. It was a pleasure to have cared for your dad. I will pass on your kind comments and thanks to the wider staff team.


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Review from Melanie P (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was transferred to Mavern House from the hospital as end-of-life care was needed. Mavern House is a very special place and the care and compassion shown to my father, for his remaining days, will remain with me for the rest of my life. The management team and all of the staff treated
my father with genuine kindness and dignity. The communication was first class and I was kept updated at all times. This made a huge difference to our family and was a great comfort during a very difficult and emotional time.

Reply from Stephen James, Interim Manager at Mavern House Nursing Home

Thank you for leaving us your kind review. It was an honour for the team to have cared for your father. We are pleased to have been able to offer your father and you, comfort and support during this time.


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Review from Liz C (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Mavern House online as we needed to find respite for dad. He stayed for three weeks over Christmas and New Year.
From our first phone call, the care and compassion shown to dad and us all was second to none. Any anxieties we had at leaving him were dispelled as we all felt he would be in safe
hands. The staff were so friendly and helpful. The food was excellent, and mum was invited for Christmas Dinner. Which she thoroughly enjoyed. The home itself is kept to a high standard, very homely and relaxing. You could be as involved as you liked with the afternoon activities. Dad benefited greatly from all the interaction.
I would not hesitate in recommending Mavern House to anyone.
Definitely five stars from us.

Reply from Stephen James, Interim Manager at Mavern House Nursing Home

Thank you Liz for your kind words, it was a real privilege to have cared for your dad and to have been able to support your family during your dad's respite stay with us. Please do keep in touch and feel free to visit anytime!


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Review from Mike C (Son of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year, my Dad, who was struggling with vascular dementia, was taken to hospital after a stroke. He was largely left on his own and very soon became extremely distressed and depressed. Fortunately, we found Mavern House, which is close by. Mavern has a lovely, homely atmosphere and you can feel
the caring culture as soon as you come through the front door. The staff are all extremely kind, caring, and diligent. The Manager made it very easy for us to move Dad into his room and my Mum, who is now 83, was made to feel very welcome and join in with whatever activities were being arranged. The team took the time to help Dad get out of bed and socialise. Later, as he deteriorated, they took special care to make sure that he was not left alone and received the care that he needed. I am very relieved that we did not leave him in hospital and have no reservations in recommending Mavern and their lovely, caring team, to anybody.

Reply from Stephen James, Interim Manager at Mavern House Nursing Home

Thank you Mike for your kind words, it was a privilege to have cared for your Dad at a difficult time and to give you peace of mind as a family.


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Review from Alison C (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the Mavern staff for taking such good care of my father.
My father went in on respite care, and sadly he passed away in November, but the care he received could not have been better. Mavern is a very special place, and that's down to the dedicated and amazing staff that
work there. Everybody is just so lovely and so caring.
Not only did the staff look after my father and provide exemplary end-of-life care, but they also took care of us as a family at a very difficult time. We visited daily, and the staff always remembered our names and took the time to update us and keep us informed of any changes in my father's medical condition. In my dad's final days, they gave us drinks and food and showed genuine concern for us as well as our father.
As a family, we were so reassured by the excellent care he was given, and when end-of-life care was needed, the nursing staff were amazing. They treated my father with dignity and compassion. I cannot praise the staff highly enough.

Reply from Stephen James, Interim Manager at Mavern House Nursing Home

Thank you, Alison, for your kind words; it was an honour and privilege for the team to have cared for your father and to have supported you all as a family. We hope you keep in touch with us all at Mavern.


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Review from Louise K (Granddaughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who always made family welcome and treated my nana as family too. Always kept me well informed of how my nana was doing and her end-of-life care was personal and always so kind. The home had a friendly atmosphere, I was so happy my nana had her final years in this nursing home.

Reply from Justine Old, Manager at Mavern House Nursing Home

Thank you very much for leaving us a review, we miss nana and were very privileged to care for her.


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Review from Karen R (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first discovery visit to Mavern House we knew this was the right home for Mum. The entire team at Mavern are welcoming and loving. Their primary concern is the welfare, happiness and quality of life of the residents.
Nothing is too much trouble and there's always an inclusive and fun environment.
Mum
has retained her wicked sense of humour after her stroke and the team at Mavern picked up on this straight away and have embraced it.
Mum's comfort zone is Mavern and that gives us comfort.
We are eternally grateful for the care, respect and genuine love for Mum that is given by all at Mavern.

Reply from Justine Old, Manager at Mavern House Nursing Home

Mum is an absolute pleasure to look after! Thank you so much for your kind words.


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Review from M H (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Mavern for 5 years now following a severe stroke. The team treat Mum like family. She is very well cared for and loved by every member of staff there. Her needs are met and people take the time to know what her preferences are, what her interests are etc.
We couldn't have asked for
better care during such an emotional time.

Reply from Justine Old, Manager at Mavern House Nursing Home

We are pleased to have been able to offer you all comfort, support and reassurance through this emotional journey.
Many thanks for your feedback.


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Review from Helen A (Granddaughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend this care home highly enough. My grandmother arrived in their care during lockdown and we have seen how fantastically the whole team worked together under all the restrictions to keep their elders safe. Now that those restrictions have mostly been lifted we can see the open home-from-home
community they strive to create. The whole team (nurses, carers, housekeeping, maintenance, kitchen staff and management) treat the elders they come into contact with daily with dignity and respect whilst welcoming family members to drop in whenever they wish. Couldn't ask for more.

Reply from Justine Old, Manager at Mavern House Nursing Home

Many thanks for leaving us a review, we always strive to ensure all our elders have the best-personalised care possible and that families have peace of mind. We are so pleased to be able to provide this for your grandmother and yourselves as family.


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Review from David D (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Mavern for 15 years. He received excellent care from the date of his admission until he passed away in August 2022. The staff were caring compassionate and empathetic. My father (and the rest of our family) formed strong bonds with the staff. I can thoroughly recommend Mavern
House to any potential resident.

Reply from Justine Old, Manager at Mavern House Nursing Home

Your words mean a lot to us David, it was such an honour to care for Dad for all these years, you guys will always be family to us.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Mavern House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Mavern House Nursing Home is calculated as follows: ( (108 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 122 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mavern House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Rosie

Rosie Hardie

Job Title: Home Manager

Joined: 2024

As the Home Manager of Mavern House, I am always approachable and open. Because I believe in families’ continued involvement with their loved one’s care, they spend a great deal of time developing relationships with people who live at Mavern House and their families.


Frequently Asked Questions about Mavern House Nursing Home

What types of Care is Mavern House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mavern House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mavern House Nursing Home have?

There are 51 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Mavern House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mavern House Nursing Home to the centre of Melksham?

1.6 mile(s) as the crow flies, distance by road may be significantly further.