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Merlin Court Care Home - Avery Healthcare has a Review Score of 9.7 (9.695) out of 10, based on 27 reviews in the last 2 years. Over all time Merlin Court Care Home - Avery Healthcare has 67 reviews.
Review from C A (Daughter of Resident) published on 12 March 2025
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Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare
We are so happy you feel Mum is living her best life. We are very proud of our passionate, dedicated very professional staff who pride themselves on delivering the highest standard of personalised care. Daily activity is meaningful and engaging. Family and friends are encouraged to join in to create an inclusive, warm, welcoming and homely atmosphere. Staff have individually designed development plans which includes learning dementia care and are motivated and driven toward continued learning. They are remarkable individuals with a great deal to offer. We aim always to be sensitive and responsive to the needs of both residents, staff and family members. Merlin maintains a clean, comfortable and stimulating environment filled with happy and contented individuals. Our Home is truly a unique place to both live and work. It has a real feel of 'home' where staff work alongside residents and their families with the greatest sense of mutual openness, transparency, trust, respect and unity.
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Review from C A (Daughter of Resident) published on 27 February 2025
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Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you for your review and for your positive comments regarding our Home and for highlighting how well we take care of our residents. We discuss individual care plans and how we care for residents at daily team meetings. In addition, each and everyday we nominate two 'residents of the day'. This practice supports staff to take care of your loved one in an enhanced and person-centred way. On the nominated day, each team head will give the resident special attention and spend dedicated time with the individual and/or their family to ensure they are fully satisfied with the care they are receiving. Seniors and Care Managers will examine and discuss all aspects of the care plan and give careful consideration to a person's general health and welfare. Family are actively encouraged to attend for discussion and staff welcome wholeheartedly family engagement in how we plan and deliver care. We very much look forward to meeting with you and enhancing your own engagement experience.
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Review from Cheryl C (Daughter of Resident) published on 27 February 2025
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Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you so much for your amazing review. Mum quickly became very dear to us and our Merlin family! We have a very creative and positive approach to our daily activities and events planner. Our residents and their personal well-being, is at the very heart of everything we do. We recognise the importance of supporting people to live well in mind, body and spirit! We have very dedicated teams and all staff fully appreciate the importance of providing a quality living environment, a delicious, varied and well-planned menu and plenty of opportunities to learn new skills, practice old and get plenty of exercise. All this combined with lots of kindness and encouragement we feel, promotes a great sense wellness and a positive culture of purpose. I am so happy to hear you would like Mum to come and stay with you again. Look forward to seeing you all very soon.
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Review from P G (Son of Resident) published on 17 February 2025
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Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you so very much for your kind words and for taking the time to share your feelings about Merlin Court. It makes us so happy to know you feel Mum is safe and happy, in our care. We do have such wonderful teams of dedicated staff. Both the care and ancillary teams are longstanding and diligent staff, unreservedly committed to the delivery of the highest standards. We plan to care very individually for all in our community and enjoy every aspect of working with our residents and their loved ones in maintaining a happy, safe and nurturing environment. Thank you for your continued support. We appreciate very much all our very lovely family members.
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Review from D C (Son of Resident) published on 3 February 2025
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Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare
A very kind review. It means a great deal to us to know all our dedicated and considered care is appreciated by not only our residents but also the people that matter most to them. It is a true privilege to have the opportunity to review, support and reassure both residents and families, in the care they receive. Placing people's comfort and safety and ensuring peace of mind to their family and friends, is something very close to our hearts. Once again, a sincere thank you from us all.
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Review from J P (Resident) published on 30 January 2025
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Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare
So very lovely of you. It is an absolute pleasure and a privilege to have you come for a short visit and then decide to make Merlin your permanent 'forever home.' We are delighted you have chosen to become part of our wonderful family.
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Review from S C (Daughter of Resident) published on 30 January 2025
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Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you so much for your kind and positive review of our care service. Staff are very dedicated to the personalised care of our respective residents. The house is always, as you know, full of laughter from both staff and residents and we love to see family and friends joining in. Again we thank you for taking the time and for your ongoing support and appreciation. It means a great deal to all the team here at Merlin Court.
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Review from S H (Nephew of Resident) published on 30 January 2025
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Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare
Sincere thanks for your very kind and positive comments. Your appreciation contributes greatly toward building the morale of our Merlin team. All respective teams are highly committed to delivering a quality and personalised service for all our residents and family members. Many thanks.
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Review from Patricia H (Niece of Resident) published on 28 January 2025
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Reply from Caron Dixon, Care Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you so very much for your kind words regarding our lovely home. We endeavour daily to create the very best environment for our very amazing residents, relatives and visitors. Staff and residents alike are treated individually with kindness, understanding and compassion. Staff strive daily to deliver the highest standards of considered care and we pride ourselves on working as a Team towards excellence in quality living.
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Review from A C (Daughter of Resident) published on 15 August 2024
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Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you so much for your feedback, it is always appreciated!
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Review from M W (Friend of Resident) published on 6 August 2024
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Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you so much for the feedback, the team at Merlin Court are so happy you are pleased with the home!
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Review from K M (Daughter of Resident) published on 4 June 2024
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Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you so much for your review, we are so happy that you are happy with Merlin Court!
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Review from F R (Daughter of Resident) published on 20 May 2024
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Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you so much for the lovely review! The team here at Merlin Court appreciate it and we are so happy that you were happy with the home!
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Review from Angela N (Daughter of Resident) published on 8 May 2024
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Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare
The team at Merlin Court would like to say thank you for your review! It is very much appreciated, we are happy you enjoy the services that Merlin Court has to offer!
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Review from M H (Friend of Resident) published on 25 April 2024
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Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare
The team at Merlin Court would like to say thank you for your review! It is very much appreciated, we are happy you enjoy the services that Merlin Court has to offer!
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Review from Danielle F (Friend of Resident) published on 23 April 2024
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Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare
The team at Merlin Court would like to say thank you for your review! It is very much appreciated, and we are happy you enjoy the services that Merlin Court has to offer!
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Review from Jane E (Private Carer of Resident) published on 9 April 2024
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Reply from Calum Byford, Home Manager at Merlin Court Care Home - Avery Healthcare
Hello Jane, the team at Merlin Court would like to say thank you for your review! It is very much appreciated and we are happy you enjoy the services that Merlin Court has to offer!
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Review from D Y (Daughter of Resident) published on 30 January 2024
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Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you for your incredibly kind review and we are delighted that you are so happy with Merlin Court. It's very much a team effort in Merlin Court and I know that they will be very happy to hear such positive feedback. Thank you again.
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Review from Simon S (Son of Resident) published on 18 January 2024
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Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery Healthcare
Dear Simon, thank you very much for your kind review. It was an honour and a privilege to care for your Mum during her stay with us and we would like to thank you so much for inviting our carers to Mum's funeral. I know that they were very grateful to be able to say their last goodbyes. Thank you again.
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Review from Andrew L (Son-in-law of Resident) published on 7 December 2023
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Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery Healthcare
Thank you for your extraordinarily kind review. It is both an honour and a privilege to care for people in their later years, and we are delighted to hear that you are reassured by our home and hope that you and your relative continue to be happy for many years to come. Thank you once again.
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The Review Score of 9.7 (9.695) out of 10 for Merlin Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.695 for Merlin Court Care Home - Avery Healthcare is calculated as follows: ( (234 Excellents x 5) + (72 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 318 Ratings = 4.695
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Merlin Court Care Home - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jul 2019
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Job Title: Care Assistant
Joined: 2023
I like to spend time with people and enjoy getting to know about their past as this gives me pleasure in spending time with them. I love what I do more and more day by day.
Before I came to the UK I worked in a hospital where I also worked shifts.
Qualifications that I have gained include a Bachelor's degree in Civil Engineering which is my proudest achievement I am lucky to have a very good family and I enjoy my job by getting to know everyone.
Job Title: Care Assistant
Joined: 2023
I have worked in care for around 4-5 years before arriving in the UK, I have also looked after my parents when living in Africa. I think that I am good at my job because I am doing exactly what is expected of me by ensuring that I follow the care plan.
My proudest achievement would be bringing my children up and now that they are here with me also.
Job Title: Care Assistant
Joined: 2018
I want to make sure that I give the residents a difference between being at home and being in a care home, especially when families are away as we are like one big family. I ensure that everyone is comfortable with us by spending time with them and getting to know them. I was a teacher before this and I wanted something different. Merlin Court is my first care job since moving to the UK.
Qualifications that I have gained are Teaching and Hairdressing, I also have a lot of other qualifications.
My proudest achievement would be that I like to see the residents smile in the morning especially when they say "we missed you".
Job Title: Care Assistant
Joined: 2023
I like to help people which is why I enjoy working here at Merlin as it is like a home and not a care home. I have three years of experience working within the care sector.
My proudest achievement is I like to make people happy by laughing and joking.
Job Title: Home Administrator
Joined: 2022
I feel I am good at my job because organised, efficient, easy to talk to, positive and empathetic.
I have 18 years experience within the care sector, I worked within domiciliary care for 5 years and I was a career for 4 years.
Qualifications that I have gained is a distinction in accounting and also experience.
Other positions that I held within the care sector is a carer.
My proudest achievement is having my two children and six grandchildren, I was also running a public house for ten years.
Job Title: Care Assistant
Joined: 2006
I feel that I am a very happy person and I work with older people who are like my grandparents.
I have ten years experience within the care sector.
I have qualifications that I gained at high school and also Essol Level 2.
I have not held any other positions within the care sector.
My proudest achievement would be my wife who is a nurse in Savernake Hospital. My son who finished university and is working as a cardio physiologist in St Georg's hospital in London.
Job Title: Care Assistant
Joined: 2023
I am hardworking and passionate about my job, I feel that I am a patient person.
I have worked at Merlin for a year and a half.
Qualifications gained within the care sector would be ensuring that confidentiality is upheld, Safeguarding awareness, patience and resilient, I ensure that I am empathetic and compassionate , I feel that I have better communication skills, I am able to participate as part of a team.
Other positions held within the care sector is a care assistant and also a support worker.
My proudest achievement would be making a positive impact within the organisation, welcoming challenges, exceeding expectations, achieving academic achievements with a variety of certificates.