Review from Susanna B (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

I would like to thank the staff at Merlin Court Care Home for the love and care they have shown to my mum and dad over the last four years. My dad died last year and we chose that he his last days at Merlin rather than a hospital. We felt supported in every way in the decisions we made and my dad died

with grace and dignity. My mum tells me that she feels lucky because she knows she is safe and my sister and I witness the kindness and respect she receives every time we see her. For that, we are grateful because we can just enjoy being her daughters again.

Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for your kind review and we are so pleased that we were, and continue to be, able to support you and your family over the years. It means a lot to the team here to read your kind words and we will make sure that your thoughts are shared. Thank you again.

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Review from V T (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience

My father has been at Merlin Court for over a year now and is settled and happy and the staff are welcoming and friendly, they do a great job and are supportive to relatives as well.

Reply from Ian Robertson, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for your kind review; we're delighted that your father is happy and settled. We strive to provide an excellent service, so if you think that there is more we can do, please do let us know. Thank you once again.

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Review from Jackie C (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience

My mother has now been a resident at Merlin Court for almost two years, and she is very happy there. Every member of the team has been kind and helpful throughout, and when we have had requests or small concerns, these have been listened to and resolved. Such positivity comes from the top, and we have

been impressed by the manager, his deputy and the senior nurses, as well as the attitude of many of the carers, which is positive and upbeat.
I would recommend Merlin Court to anyone considering the home. Mum has described it as "a happy place", and I find that very reassuring.

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Review from N F (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience

My mother was taken in for 2 and a half weeks of respite care after a hospital visit. The staff and all the facilities were first class and she really enjoyed her stay. She returned home in a really good physical and mental condition and enjoyed meeting all the residents and staff. I would thoroughly

recommend the care home.

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Review from William C (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience

Merlin Court Care Home provides a safe, secure, comfortable and homely environment for my Father. He enjoys interactions with the staff who are friendly, helpful and highly competent. He also enjoys the company of other residents and especially with men who are generally in short supply. His room is

very clean, bright, comfortable, private and quiet yet he can summon help very quickly. The overall atmosphere is relaxed and safe. My Father feels he belongs there, he also feels safe which is good for him and good for us. Whenever there has been a problem the home has called us very promptly and see to it that meds and care is provided rapidly.

Reply from Michael Berkley, Manager at Merlin Court Care Home - Avery Healthcare

Dear William, Thank you for the feedback relating to Merlin Court Care Home, this is much appreciated. I'm very pleased to hear that your Father feels that he belongs here and that you feel the atmosphere is relaxed and safe. It is our pleasure to support your Father, and I hope he continues to enjoy his time in the home.

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Review from Michaela C (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience

Mum has thrived in Merlin Court Care Home for the past year and we cannot recommend the home, the staff and the level of care more highly. It was such a relief to find this hidden gem of a care setting. The home is modern, light, clean, fresh-smelling, warm and welcoming, with the sound of chatter,

activity, music and laughter throughout. The bistro, gardens, and full and varied menu and activity calendar are particular highlights. The manager and his management team are fantastic, always readily available to assist. Communication with relatives is excellent. Staff levels are maintained at high levels and turnover is low - they are a very friendly team. Care is prompt and proactive, kind and patient, cheerful and engaged, discreet and respectful. One staff member was so helpful on day one, moving Mum’s furniture in and putting up her pictures; all her clothes were promptly name-labelled and the laundry system is super quick. Five stars.

Reply from Michael Berkley, Manager at Merlin Court Care Home - Avery Healthcare

Thank you very much for this feedback, it is greatly appreciated. The team continue to be supportive and go the extra mile to maximise everyone's quality of life. I'm so pleased you and your Mother are so happy with the services offered. Once again, thank you, we appreciate your support.

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Review from L R (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience

Mum was a resident at Merlin Court Care Home for three years. She received wonderful care throughout from the loving and attentive staff. They also went out of their way to support me when Mum died. A truly wonderful team, to whom I owe great thanks.

Reply from Michael Berkley-Blezard, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you so much for your kind words. It was our pleasure to support your mother at Merlin Court. She will remain in our hearts and we hope to see you in the future. I will pass your comments to the team, who are so very proud of the standard of care delivered within the home.

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Review from K E (Niece of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Merlin Court Care Home have cared for my uncle for the past six years until he sadly passed away quite recently. All aspects of his care have been excellent. All the staff are kind, respectful and caring. Always supportive and engaging with all the residents and family members. Palliative and end-of-life

care were done with the utmost sensitivity. Words cannot express our gratitude to all the staff for the fabulous care provided.
Thank you to all members of staff. Highly recommended.

Reply from Michael Berkley-Blezard, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you very much for your kind words about Merlin Court Care Home in Marlborough. It was our pleasure to be able to care for your uncle, and we really appreciate your kindness and support throughout this period. He was a very expressive man, who was able to tell the team of his feelings. I will feed back your comments to the team, who will appreciate your feelings towards the team's care and compassion. We really appreciate your recommendation. Best wishes, Michael.

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Review from Sally U (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience

It is a huge weight off my mind knowing that Mum is safe and well cared for 24/7.
Merlin Court provides a comfortable environment, friendly and helpful staff and lovely food - Mum hasn't eaten so well in years.

Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home in Marlborough and for your amazing 5-star rating. Our dedicated staff team go above the standards to deliver an exceptional level of care for all residents. It is a true pleasure to care for your mum as part of our loving care community and we are delighted to hear that she is enjoying the choice of tasty meals provided daily by our talented culinary team. Best wishes.

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Review from Ann D (Respite Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

I was here for two weeks' holiday and enjoyed the stay very much.

Reply from Ryan Farrelly, Marketing Assistant at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home in Marlborough. We are delighted to hear how much you enjoyed your stay with us, and you are welcome back anytime. Best Wishes.

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Review from M C (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother arrived at Merlin Court in an extremely anxious state having been unhappy in her previous care home.
All the staff have been so kind and caring towards her and she is now very happy and joining in with most activities.
It is a joy to see her smiling again, enjoying where she is living and

feeling very much part of the family.

Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home in Marlborough and for your amazing 5-star rating. We are so pleased to hear that your mother is happy and settled living with us as part of our loving care community, giving you and your family peace of mind. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. Thank you for your kind words, I will be sure to pass them on to the rest of the staff team. Best wishes, Rachel.

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Review from Simon D (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

All of the staff are highly professional, engaging and, above all, caring.
My father has been in Merlin Court for 3 years and has been looked after extremely well.
Thank you!

Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home and for your amazing 5-star rating. We are delighted to hear how happy and settled your father is in the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from Rachael F (Daughter of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with the quality of care that my father is receiving. He is settled and secure and the attention to detail shown by the staff is fantastic. They are genuine in their care for him and always happy to talk to me and answer my questions. I could not wish for a better place for my

dad to live.

Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home and for your amazing 5-star rating. We are delighted to hear how happy you are with our home, and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. It is a true pleasure to have your father living with us as part of our loving care community. Best wishes, Rachel

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Review from Clive H (Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience

I have been here almost a year as a resident and can confirm full satisfaction of all the options indicated, food and treatment are exceptional.

Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home. We are delighted to hear how how satisfied you are with our home and the exceptional level of care provided by our staff team on a daily basis, to ensure all our residents receive person-centred care. We are also pleased to hear that the choice of tasty meals, freshly prepared by the talented culinary team, are well received. It is a pleasure to have you living with us, as part of our loving care community. Best wishes, Rachel.

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Review from Mike R (Son of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience

Many many thanks to all the wonderful, amazing, caring people at Merlin Court Care Home who made such a positive difference to the last two years of our dad’s life. We visited 5 care homes in the same area and had no hesitation in selecting Merlin Court, primarily for the warmth and humanity of the

people who work there. It is obvious from the moment you arrive that all the staff, including the manager himself, put the care of the residents first. Even when Dad became incontinent and cantankerous he was looked after with care, dignity and respect. Thank you all so much.

Reply from Michael Berkley-Blezard, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you very much for your fantastic review of Merlin Court Care Home. Your father was a very special man, who touched everyone’s hearts. We really appreciate you sharing your feelings relating to the care, as we are passionate about delivering quality, person centred support. I am touched by your message, as a team we will continue to make everyone’s stay with us, as pleasurable as possible. Best wishes, Michael Berkley- Blezard

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Review from Sammy R (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience

The staff and management were so helpful and friendly when we had to find some emergency care for my father. They couldn't do enough. We felt Dad was safe and well looked after. He wasn't so keen on the food and I think some activities he might have enjoyed were not yet back after COVID restrictions.

The COVID limitations were a little difficult to follow at times, but as it was a short-term stay, that was easily overcome. Thank you to everyone for taking such good care of our dad.

Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home. We are pleased to hear that your father enjoyed his respite stay with us, in the loving care community that we create. We appreciate that the current COVID restrictions can be frustrating, however we continue to encourage regular safe visiting to ensure our residents and their loved ones are always connected. Best wishes, Rachel.

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Review from K R (Daughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience

Merlin Court looks after its residents beautifully on the whole. Once or twice I witnessed casual, hurried or overbearing attendance on my father: otherwise the care given to him by three staff, in particular, was first class. We were informed of accidents, falls or other mishaps so remained reassured

of his welfare and treatment when things went wrong. When coronavirus hit we couldn't visit for nearly a year, so received weekly emails about Dad’s daily life and morale, improving our own. Residents’ autonomy is paramount: a ‘wellbeing’ facility, offering the chance to follow one’s own interests, is particularly well run. My father, previously an aloof intellectual, enjoyed musical evenings and was offered literature to suit his style. As he declined he was visited regularly: poetry was read to him or classical music put on for him to hear. One of the three particularly regular staff members was with him when he died; another came to his funeral. These things gladdened our hearts immeasurably.

Reply from Michael Berkley-Blezard, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you K R for your feedback, we really appreciate you letting us know your experiences of the team, and the care given to your father. It was our pleasure to spend time with him. He is greatly missed. The team acknowledge your comments, and will continue to improve the service offered to all who spend time in the home. Best wishes, Michael.

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Review from Shelia M (Wife of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience

Merlin Court is very friendly and has a nice atmosphere with everyone working as a team. My husband, with all his physical disabilities and vascular dementia, was very well looked after with kindness, care and the utmost consideration.
I would always recommend Merlin Court to anyone looking for care

for their loved one.

Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home. We are delighted to hear such wonderful feedback about our home. I will be sure to pass on your kind words to the rest of the team. It is a pleasure to have your husband staying with us as part of our warm and welcoming community, giving you and your family the peace of mind that you deserve. Best wishes.

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Review from F D (Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

Covid has unfortunately imposed many necessary restrictions re contact with family etc.
Staff unfailingly helpful.
Liaison with GP not very satisfactory.
Gardens beautiful but neglected.

Reply from Michael Berkley-Blezard, Home Manager at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to feedback to us, it is very much appreciated and we would very much like to meet with you to discuss how we may improve in the future.
As you recognise, the home team have worked tirelessly throughout the Covid-19 pandemic to care for and support our residents and relatives in line with government and Public Health England guidance. I do appreciate that this has been difficult for everyone, as the opportunity for visits from and maintaining meaningful contact with loved ones has been challenging, especially during periods of isolation. Unfortunately, these have been necessary to prevent the spread of the virus within the home which as you know, has a particularly vulnerable group of people within it.
We hope that you are able to enjoy seeing the gardens take shape into summer once more and that you will continue to share your ideas for the home at the resident committee meetings - my door is always open!

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Review from Candy M (Daughter of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience

Fantastic care home. Very kind and helpful staff.
My mum has been very well looked after for the past 6 years.

Reply from Rachel Aran, Marketing Administrator at Merlin Court Care Home - Avery Healthcare

Thank you for taking the time to review Merlin Court Care Home. Our highly trained staff team go above the standards on a daily basis in order to deliver an exceptional level of care, whilst creating the loving care community that our residents live within. It is a true pleasure to have your mother living with us. Best wishes, Rachel

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Merlin Court Care Home - Avery Healthcare

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Funding & Fees Guide for Merlin Court Care Home - Avery Healthcare

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