This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Milford House Care Home has a Review Score of 9.6 (9.644) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Milford House Care Home has 113 reviews.
Review from Tracy S (Daughter of Resident) published on 7 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Aga Musial, Senior Genral Manager at Barchester Milford House Care Home
Thank you so much for finding the time to share your experience of the home during this stressful time for you. It is much appreciated and we will pass on your lovely comments to all our staff members. We are so pleased that you felt supported by our staff teams and that your experience has been so positive. We look forward to continuing to support you and your mum going forward as part of our Milford family. Kind regards Aga
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Review from Sharon S (Daughter of Resident) published on 4 April 2025
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5.0 out of 5
Reply from Aga Musial, Senior General Manager at Barchester Milford House Care Home
Thank you so much for your very kind words which I will pass on to the whole team as everything we do here at Milford is based on every member of the team doing their part. We are all delighted that mum is now improved and settling into life at Milford House, and we look forward to welcoming you all to the home whenever you are here visiting Mum. Kind regards Aga
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Review from G H (Daughter of Resident) published on 29 January 2025
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Thank you for your kind comments. I am so glad to hear that your mother enjoyed our music and arts programme while she was able and it was our privilege to support her and the wider family during her time with us. Kind regards from the whole Milford team.
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Review from M A (Respite Resident) published on 17 October 2024
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Thank you so much for your lovely words. We are delighted that you found the support that you needed at Milford and that you enjoyed the food and the ambience of the home. It is fantastic to hear that our staff went the extra mile which is something we strive to do for all our residents. We hope that you are now fully recovered. With very best wishes from us all at Milford House.
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Review from Brenda M (Daughter of Resident) published on 28 August 2024
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Thank you so much for your kind words and taking the trouble to write at such a difficult time for you and your family and please accept our sincere condolences on your loss. I am so glad the Milford team was able to make a difference during the time that your mother was with us and that you were able to spend time with your mother in her final weeks. I will pass on your message to the whole team. With kind regards.
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Review from A G (Friend of Resident) published on 27 August 2024
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
We are so pleased to hear that you feel welcome when you come to our lovely home as we always do our best to give everyone a warm Milford welcome. It is also great to hear that you have joined in some of our wide range of activities as there is nothing we love more than having friends, family and the wider community join us for events. We look forward to continuing to welcome you and will pass on your kind feedback to our whole team.
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Review from Caroline W (Granddaughter of Resident) published on 22 August 2024
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Firstly, please accept our condolences for your loss but thank you so much for taking the time to let us know your experience of Milford House. I am so pleased that you felt that we were able to make a difference and provide the support and care that your grandmother needed in her final weeks. It was our privilege to be able to care for her and I will pass on your kind words to the the whole care team. When you feel able, we will look forward to you coming to the home to volunteer. Kind regards.
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Review from P S (Stepdaughter of Resident) published on 14 August 2024
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4.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
From all the Milford team please accept our condolences on the loss of your stepmother. It was our privilege to care for her over the last 5 years and it is so nice to hear that she felt such a part of our community which is what we strive for, and is part of what I feel makes Milford special. I will pass on your kind comments to the teams in the home as it will mean a lot to them. Kind regards
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Review from Rosemary K (Respite Resident) assisted by family/friend published on 14 August 2024
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2.0 out of 5
Reply from Feedback Team, The Feedback Team at Barchester Milford House Care Home
Thanks for your review. We're disappointed to read some of your comments in relation to our Milford House Care Home. On speaking with the home, we understand any concerns raised during your stay were addressed and acted on. We're glad that you enjoyed the boat trip and we want to thank you for choosing us for your respite stay, please reach out if we can help in the future. Kind regards, Barchester's Feedback Team.
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Review from Marie F (Friend of Resident) published on 14 August 2024
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Thank you for your kind words and please accept our condolences on the loss of your friend. We are so pleased that you were able to visit and spend time with him and that you all felt supported as we understand how precious this time with a friend or loved one can be. I will make sure that our staff teams get to hear your feedback as it will mean a lot to them as well.
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Review from E C (Resident) published on 30 July 2024
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Thank you so much for sharing your experience of Milford House with us and we are so pleased that your birthday party was such a success. We were honoured to be able to play a part in making the day special for you and your guests. Thank you for being so positive about our home. There is always room for improvement and we all strive very hard to improve our standards continuously.
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Review from Sally M (Daughter of Resident) published on 24 July 2024
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Thank you for your kind words which I will pass on to the team. We were so delighted to be able to contribute towards your special celebrations, and it is lovely to know that what we did went towards making the day even more memorable.
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Review from L P (Daughter of Resident) published on 23 July 2024
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
I am so pleased to hear that you enjoyed the lunch and will pass on your kind comments to the activity team. We work very hard at Milford House to create a varied activity programme that caters to a wide range of interests and particularly try to put on activities and events that involve family and friends who are always welcome to attend any activities that we have scheduled.
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Review from H E (Daughter of Resident) published on 24 June 2024
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4.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Thank you for your review. It's great to hear that you and your dad enjoyed this special event. We are all looking forward to watching some matches in the Euros and the England game was on yesterday at Milford House where all of us supported the team. Our activity team provide a range of outstanding events and we are planning more and more great things in the coming months which I'm sure everyone will enjoy!
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Review from Carol G (Friend of Resident) published on 13 May 2024
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Thank you, Carol, for giving such a lovely review of our beautiful home. As the manager of the Milford House, I am so proud of such an amazing team, and they work so hard to ensure all residents and relatives get the care and attention they deserve. We are one big family and grateful to have you as part of it!
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Review from J G (Daughter of Resident) published on 7 May 2024
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4.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Thank you for taking the time to provide your feedback. We are really sorry for the loss of your Dad, our sincere condolences to your family. I am so glad you and your Dad had these experiences. Everyone will be delighted to read your feedback, thank you. With my best wishes to you and your family, Aga.
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Review from Julia E (Daughter of Resident) published on 21 February 2024
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5.0 out of 5
Reply from Aga Musial, General Manager at Barchester Milford House Care Home
Thank you for your kind words, bringing a loved one to a care home can be a worrying and daunting prospect and we are so pleased that it has worked out for your mum. I will pass on your comments to our home teams as well as the care that we give is always a team effort.
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Review from P T (Respite Resident) published on 19 September 2023
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Overall Experience
4.0 out of 5
Reply from Gemma Hicks, General Manager at Barchester Milford House Care Home
Thank you so much for your feedback as it helps us to understand how and where we need to improve. I am pleased to hear that you were warmly welcomed and felt that overall the time you spent with us was worthwhile. However, there were clearly aspects that could have been improved upon and I can only apologise that you did not get your chiropodist appointment. I will be highlighting your comments to the relevant teams within the home so that we can work on making adjustments so that we can provide the best possible service.
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Review from Jane H (Daughter of Resident) published on 5 September 2023
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5.0 out of 5
Reply from Gemma Hicks, General Manager at Barchester Milford House Care Home
Thank you for your lovely comment. We understand that coming into a nursing home can be very difficult, and we are so pleased that by the end of her stay, she found it to be a positive experience.
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Review from S B (Respite Resident) published on 8 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gemma Hicks, General Manager at Barchester Milford House Care Home
Thank you so much for your very kind words which are much appreciated by all the team here at Milford. We loved having you to stay with us here at Milford and would love to see you back any time that your daughter goes on holiday.
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The Review Score of 9.6 (9.644) out of 10 for Barchester Milford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.644 for Barchester Milford House Care Home is calculated as follows: ( (183 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 247 Ratings = 4.644
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Milford House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2017
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Job Title: General Manager
Joined: 2024
Agnieszka Musial is the General Manager at Milford House where she aims to ensure residents, staff, families and visitors all feel they are in a caring, welcoming environment and are being supported by every member of the team.
Aga has been working in the Health and Social Care Sector for the past 15 years. After finishing her higher education in Poland she moved to the United Kingdom where she has managed various adult care settings ranging from learning disabilities, and specialist neurobehavioural homes to her real passion for elderly care.
Together with the amazing team at Milford House Aga wants to ensure the continued delivery of outstanding care to all the home's residents, their families and friends.
Aga always strives to make a difference in people’s lives and finds it rewarding when she can help somebody live their life to the fullest. As Aga says 'For me, this is what working in care has always been about, and I know that I can continue delivering this mission with the support of my wonderful colleagues at Milford House.'
Job Title: Deputy Manager
Joined: 2024
With 6 years of experience as an RN at St Peter’s Hospital in Chertsey Juliana is looking forward to supporting General Manager, Aga and the rest of the team in her role as Deputy Manager. Having been involved with patients in a hospital Juliana is now translating her experience of working with the elderly into a care setting and is looking forward to supporting our residents and working with them and their families as well as with the teams in the home to provide them with the best possible experience.
When not at work Juliana loves nothing more than spending time with her family and fitting in her other passions which are travel and ballet which she has done for 10 years.
Job Title: Clinical Lead
Joined: 2019
With 20 years of experience as an RN, five of which have been at Milford, Josipa is excited to be taking up the role of Clinical Lead. With a passion for elderly care, Josipa will be bringing all her skills to the role and will be supporting residents, their families, staff teams and visiting professionals in her role. She says there is nothing she wants more than to work to ensure that the residents we look after receive the best possible care and support.
Josipa lives in Salisbury and when not at work is busy supporting her family and says she has two full-time jobs!
Job Title: Head Chef
Joined: 2024
With 45 years of experience in the catering and hospitality industry, Kevin heads up the chef and kitchen team at Milford House. Kevin is passionate about delivering a delicious and nutritious range of menus for our residents both on a daily basis and for our special events. Leading our talented team Kevin will be ensuring that Milford's reputation as the home of delicious cakes is maintained!
Job Title: Senior Sister
Joined: 1996
Ann is one of our Senior Sisters as well as one of our longest-serving staff members having worked as part of the night team for 28 years. Ann has always worked nights and says that days have never tempted her as, in her role as Senior Night Sister, she gets to know all the residents in the home, can help wherever needed and is very hands-on. Ann has a wealth of experience and is a hugely valued member of our Milford family thankfully for us has no plans to retire any time soon!
Job Title: Senior Sister
Joined: 1998
Louise is one of our Senior Sisters who has been at Milford House for more than 25 years! She leads a team dedicated to delivering exceptional care to our residents and is responsible for the smooth running of her area of the home. Louise originally came to the home for a six-month placement and has been here ever since and cannot imagine working anywhere else.
Job Title: Senior Carer
Joined: 1994
Catherine has recently celebrated 30 years working at Milford House and with her wealth of experience is focused on delivering person-centred care to the residents she looks after. Catherine loves what she does and can't imagine doing anything else and we are delighted she feels this way as we can't imagine Milford House without her!
Job Title: Senior Carer
Joined: 2004
Karen has been at Milford for over 20 years and is one of our Senior Carers. Karen loves building up a rapport with the residents she looks after, getting to know them and their families so that she can deliver real person centered care bringing to everything she does a wealth of experience. Karen says she loves coming to work and being with what she calls her second family.
Job Title: Senior Carer
Joined: 2019
Our Senior Carer Esther has been an integral part of the Milford House team since 2019. An experienced team member Esther is dedicated to giving her absolute best to the residents that she looks after and to supporting her colleagues around the home. When not at work Esther loves travelling and exploring and brings these wonderful experiences back to the home.
Job Title: Head of Administration
Joined: 2022
With 10 years of prior experience in an Administrator role, we are lucky to have Catriona leading our Administration team. Catriona loves working in the care environment getting to know residents and their families and supporting them in whatever way she can. She can be found in our front office and is always available to answer any queries.
Job Title: Activities Coordinator
Joined: 2019
Gale joined the Milford team in 2019, initially as a carer but has gradually transferred over to the Activities Team where she is now the full-time Coordinator. Gale has a passion for creating comprehensive
and inclusive programme of vibrant events for residents, family members and friends to enjoy and, along with the rest of the team, ensure that each resident is able to participate in meaningful activities
tailored to their likes and dislikes.
Originally from South Africa, when not at work Gale loves nothing more than exploring the UK, catching up with family and friends, being creative across a variety of disciplines and keeping her eyes out for
great activities and events she can bring back to the home for
residents to enjoy.
Job Title: Activities Assistant
Joined: 2025
Jane is joining our Activity Team as a new challenge in her career path. She comes to Milford with a wealth of life experience and is looking forward to being a part of the team delivering outstanding activities for our residents. Jane is Dorset born and bred and moved to Salisbury in 1987 and lives just around the corner. She loves quizzes, arts and crafts, creating events and will happily have a dance - so she will fit right in!
Job Title: Head Housekeeper
Joined: 2007
Liang has been at Milford since 2007 and has been a key part of the domestic team before being appointed Head Housekeeper. Liang says that he likes everything about his job and is committed to ensuring that he and the laundry and domestic teams provide excellent service to our residents. Since coming from China, Liang and his family have always lived in Salisbury and when not at Milford Liang enjoys taking them to explore different parts of the UK.
Job Title: Administration Assistant
Joined: 2006
Kelly has worked at Milford House since 2006 in a variety of roles and is now a full-time member of the office team. She is a fountain of knowledge concerning all things Milford and if we don't know where to find something or what to do, she usually has the answers! When not at Milford, Kelly likes to take the odd quick trip to Spain to recharge her batteries, and her favourite Milford job is organising the Christmas party.
