Barchester Milford House Care Home

Milford Mill Road, Milford, Salisbury SP1 1NJ
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9.6 113 Reviews
  • Barchester Milford House Care Home, Salisbury
Milford House Care Home is a Salisbury residence originally built for the Earl of Ilchester, surrounded by scenic countryside and lovely gardens close to numerous local amenities, offering 24-hour nursing, respite, palliative and end of life care and where visitors and family members are welcome at all times.

The home has been extended and refurbished to provide a supportive and relaxing atmosphere which maximises the charm and character of the property whilst offering dedicated person centre nursing care.

Staff members are highly-qualified and passionate about the quality of care and support offered to each resident and all departments, care, catering, domestic, laundry and activities, work together to provide a friendly and homely environment that encourages each resident to pursue an active lifestyle and their own personal interests. This ethos of care is reflected by the home's recent CQC inspection, carried out in November 2020, where ratings of 'Good' were achieved across all the five key areas of inspection.

Care Provided by Barchester Milford House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Agnieszka Musial (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996

Funding & Fees Guide for Barchester Milford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Milford House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Milford House Care Home Reviews (113)

Total of 113, showing 41-60
9.6

Barchester Milford House Care Home has a Review Score of 9.6 (9.644) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Milford House Care Home has 113 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I need to commend Milford House, management and staff for the exemplary care of my aunt. As a care home manager myself, I know how difficult it is in these days to satisfy staff, service users and relatives and they do it superbly. My aunt us able to tell me how things are and she is very satisfied
with everything. Many thanks to you all.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for your kind comments and they are very much appreciated. I'm glad that your aunt is happy living at Milford House.


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Overall Experience  Overall Experience 4.0 out of 5

We can't thank the staff from management down for their care of my sister.

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Overall Experience  Overall Experience 5.0 out of 5

Light and airy the moment you enter. Very welcoming staff making your visit a happy one. Great attention to detail in all aspects. Staff give off a very friendly aura and are very enthusiastic.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for your review it is much appreciated and I will ensure that your comments are passed on to all our staff as their dedication in these challenging times has been extraordinary.


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Overall Experience  Overall Experience 5.0 out of 5

Even though due to coronavirus I cannot visit my mother in her room, I can tell on our outdoor visits that she is looking healthy and well cared for. If ever I have any questions or concerns, they are addressed promptly and courteously. All the staff I have ever met have been friendly, helpful and very
professional. I have always been made to feel very welcome.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you so much for your feedback which I will pass on the Milford Team. We are glad that you have been able to enjoy the outdoor visits and hope that you will also enjoy our Covid secure visitor's suite for indoor visits now that the weather is more inclement.


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Overall Experience  Overall Experience 5.0 out of 5

We were met at the door by an extremely friendly helpful member of staff. The experience was made very enjoyable considering the Covid-19 situation. Thank you to everyone for being so helpful and understanding.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you so much for giving us your positive feedback which we very much appreciate at the current time and which I will share with the staff.


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Overall Experience  Overall Experience 4.0 out of 5

I have been quite happy here. The staff are friendly. I have a nice room overlooking the garden. A bit noisy at night - but I knew that when I took the room.
I am only here for 3 weeks respite - but I would be happy to stay longer if I had to.
All the carers are very happy which is good to see!

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Overall Experience  Overall Experience 5.0 out of 5

The staff are all very kind and caring and the team as a whole approachable and helpful. The review is slightly affected bu not knowing about all the facilities as my mother is sadly bedridden (and has been since her arrival in January).

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you so much for taking the time to review Milford House and I am so pleased that you find the staff team caring and helpful. I will be sure to pass this on to everyone involved in your mother's care.


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Overall Experience  Overall Experience 5.0 out of 5

Mum needed nursing home care and was admitted in March just prior to the nationwide lock-down. The worst possible time to go into "care" where she could have felt abandoned by family and friends. However, Barchester Milford House staff have been wonderful throughout the whole pandemic keeping families
informed. Skype calls were offered, which for my 91-year-old mother was an experience. However, she was well supported through these and enjoyed having a chat. We have subsequently visited on 1 July under strict guidance (absolutely necessary) and my daughter and I were so pleased to see my mother looking well and very happy. I feel I could not have chosen a better home for my mother. Thank you to all the staff who have worked so hard during these recent months.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you so much for your kind comments which I will ensure get passed on to all our staff members. We have worked really hard to keep all our residents and their families and friends in touch and it is really rewarding to hear that your mother enjoyed the new experience. Like you, we are all delighted that we are now able to facilitate visits - albeit outside and under strict guidance - and it has been wonderful to see families re-united although socially distanced.


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Overall Experience  Overall Experience 5.0 out of 5

My father is very well looked after in Milford House. He was with my mother until she passed away in April 2020. Dad was escorted to the funeral of Mum and was and still is well looked after. They were both very happy from 2015-2020 in the home. Dad is still very well looked after. Thank you to all
staff in this difficult time.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you so much for your kind words. This has been a difficult time for everyone and the situation for your Dad and yourselves has been especially hard. Now that we are able to offer outside visits we hope that this will bring some relief and comfort to you all.


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Overall Experience  Overall Experience 5.0 out of 5

My parents (both aged 89) moved into Milford House together in December 2019. Although there were no double rooms available, the manager was very helpful and arranged two adjacent rooms for them. These were set up as a living room and a bedroom so that Mum and Dad could sleep in the same room together.
Recently, during the COVID-19 lockdown, they have moved into two larger next-door rooms, which they tell me they are even happier with.
The care my parents have received over the last 6-months has been exemplary. They both have chronic health conditions which made staying in their own home untenable, even with care from me and daily visits from carers. Neither of them was at all happy about moving into a care home, but they have settled very well at Milford House which is testament to the high standard of care they have received there from all of the staff. I feel at ease now knowing my parents are safe and well cared for at Milford House.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you so much for sharing your parents with us at Milford House. We are very proud of the care we provide and it is lovely for that to be reflected in your thoughtful comments.


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Overall Experience  Overall Experience 5.0 out of 5

We have always been impressed with the standard of care provided by Milford House. The home always has a warm and friendly atmosphere, the staff go above and beyond what would be expected. During this Coronavirus crisis, it is comforting to know that my brother-in-law is being so well looked after
particularly as we are unable to visit as we live abroad, knowing he is cared for gives us great peace of mind.
Many thanks to you all.

Reply from Marie-Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you so much for your kind words which we really appreciate especially at this difficult time for everyone. We look forward to welcoming you back to Milford when things return to normal. In the meantime, we will all work our hardest to keep your brother-in-law and all our residents safe and well.


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Overall Experience  Overall Experience 5.0 out of 5

My husband is receiving palliative care at Milford House, he arrived in October 2019. I cannot speak highly enough for the loving care and attention he is receiving. The staff are professional, attentive and understanding of all the family's sadness. I thank you.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for taking the time to comment at this difficult time. Your comments have been shared with all the team and they are greatly appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly atmosphere given that my dad stayed as a respite user for just two weeks. My father found the staff very warm and engaging and they took the time to talk with him. He thought the quality of food was excellent, but he would have liked a warm drink, biscuit or snack in the
evening, bearing in mind his dinner was at 5.30 pm.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for taking the trouble to compliment our warm and friendly team. Your comments have been shared across the home and we take on board that we have some work to do in some areas. I'm glad that your dad enjoyed his meals during his stay but we will strive to ensure that everyone who stays in our home is aware that drinks and snacks are available at any time of day and night. We hope he would consider another stay with us.


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Overall Experience  Overall Experience 5.0 out of 5

My parents initially moved into Milford House together. We knew Dad only had a short time to live, so it was important that he was well looked after and that they would both be happy. Sadly we lost Dad shortly afterwards and now just a few months later we have sadly lost our mum. Everyone at Milford
House has been exceptional, they have been friendly, caring and very professional. The care shown to both Mum and Dad could not be bettered. They were both shown respect, courtesy and loving care and for the time Mum was there on her own she settled in better than we could have hoped. At the end of their lives, Mum and Dad were respected and treated with dignity throughout and the whole family felt supported.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

It was a joy and a pleasure to have your parents live in our care home and it was our honour to look after them. We were privileged to be party to the obvious warmth and love that your family had.


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Overall Experience  Overall Experience 5.0 out of 5

Comfort, compassion and kindness are visible here with cheerful and courteous staff. I have no hesitation in recommending this home.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for taking the time to comment about your experience of our home. We value any feedback, and it is always helpful for others in your situation to hear of a family's experience.


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Overall Experience  Overall Experience 5.0 out of 5

There is a welcoming atmosphere - coffee and hot drinks plus cake in the reception area is a nice touch. Staff are unfailingly polite, friendly and helpful. The accommodation is very pleasant and maintained to a high standard. There is a feeling of spaciousness and height. The gardens are a particular
feature of this home and there is a sunny inner courtyard garden with tables and chairs and parasols. The menu of the day is displayed in the front hall. Food and presentation is of a high standard.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

I am so pleased that you find Milford House welcoming and friendly. We ourselves are very proud of our beautiful gardens and it's lovely that they are enjoyed by visitors as well as our residents. We always strive to provide a 'home-from-home' atmosphere at Milford House and your comments are much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident of Milford House for thirteen months. She was well-loved by the staff and always treated as family. She was well cared for with her personal hygiene and always looking clean and looked after. She celebrated her 100th Birthday with a party laid on by the home. This was much appreciated
by the family. Leading up to and after her death all the staff have been caring and supportive to us.
Thank you so much for your care and attention.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for your kind words. We were so pleased to be able to join in your mum's special day as reaching 100 is still a great milestone. It is also good to know that you felt supported during her last days here at the home. It is our honour that you entrusted your mum to our care and that she became part of the Milford family.


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Overall Experience  Overall Experience 4.0 out of 5

Mum went to Milford House Care Home for respite. She was very happy with the food and thought the staff were lovely.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you for your kind words. I am delighted that your Mum felt at home here at Milford as we always strive to be a 'home from home' for all our residents.


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Overall Experience  Overall Experience 5.0 out of 5

Mum went into Milford House for a week's respite care. To be honest, it was a case of going to the first home which had a place at short notice. However, I was very impressed and Mum settled down quite quickly, so much so that she has now moved in permanently. Milford House has the added bonus of being
just 10 minutes' drive from my home and I know the manager, which give me added confidence. I think Mum will be very happy there.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you so much for your comments. We are delighted that your Mum settled in so well during her respite visit and that she is now very much permanently 'at home' here at Milford.


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Overall Experience  Overall Experience 4.0 out of 5

I have had many years experience of clients residing with you. My present client came to you with medical problems with her legs, which you have resolved.
She was disinclined to eat and you have succeeded in persuading her to do so. I think your care of her has been first class, often under difficult
circumstances and this has also been my experience in the past.

Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home

Thank you so much for your review. Feedback is always appreciated and I will be sure to pass on your kind words to all our staff who work so hard to provide a caring and safe environment for all our residents.


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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Barchester Milford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Barchester Milford House Care Home is calculated as follows: ( (183 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 247 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Milford House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2017

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (63)

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Meet the Team (14)

Agnieszka

Agnieszka Musial

Job Title: General Manager

Joined: 2024

Agnieszka Musial is the General Manager at Milford House where she aims to ensure residents, staff, families and visitors all feel they are in a caring, welcoming environment and are being supported by every member of the team.


Aga has been working in the Health and Social Care Sector for the past 15 years. After finishing her higher education in Poland she moved to the United Kingdom where she has managed various adult care settings ranging from learning disabilities, and specialist neurobehavioural homes to her real passion for elderly care.


Together with the amazing team at Milford House Aga wants to ensure the continued delivery of outstanding care to all the home's residents, their families and friends.


Aga always strives to make a difference in people’s lives and finds it rewarding when she can help somebody live their life to the fullest. As Aga says 'For me, this is what working in care has always been about, and I know that I can continue delivering this mission with the support of my wonderful colleagues at Milford House.'


Juliana

Juliana Santos

Job Title: Deputy Manager

Joined: 2024

With 6 years of experience as an RN at St Peter’s Hospital in Chertsey Juliana is looking forward to supporting General Manager, Aga and the rest of the team in her role as Deputy Manager. Having been involved with patients in a hospital Juliana is now translating her experience of working with the elderly into a care setting and is looking forward to supporting our residents and working with them and their families as well as with the teams in the home to provide them with the best possible experience.


When not at work Juliana loves nothing more than spending time with her family and fitting in her other passions which are travel and ballet which she has done for 10 years.


Josipa

Josipa Cafuk

Job Title: Clinical Lead

Joined: 2019

With 20 years of experience as an RN, five of which have been at Milford, Josipa is excited to be taking up the role of Clinical Lead. With a passion for elderly care, Josipa will be bringing all her skills to the role and will be supporting residents, their families, staff teams and visiting professionals in her role. She says there is nothing she wants more than to work to ensure that the residents we look after receive the best possible care and support.


Josipa lives in Salisbury and when not at work is busy supporting her family and says she has two full-time jobs!


Kevin

Kevin Oborne

Job Title: Head Chef

Joined: 2024

With 45 years of experience in the catering and hospitality industry, Kevin heads up the chef and kitchen team at Milford House. Kevin is passionate about delivering a delicious and nutritious range of menus for our residents both on a daily basis and for our special events. Leading our talented team Kevin will be ensuring that Milford's reputation as the home of delicious cakes is maintained!


Ann

Ann Brown

Job Title: Senior Sister

Joined: 1996

Ann is one of our Senior Sisters as well as one of our longest-serving staff members having worked as part of the night team for 28 years. Ann has always worked nights and says that days have never tempted her as, in her role as Senior Night Sister, she gets to know all the residents in the home, can help wherever needed and is very hands-on. Ann has a wealth of experience and is a hugely valued member of our Milford family thankfully for us has no plans to retire any time soon!


Louise

Louise Butler

Job Title: Senior Sister

Joined: 1998

Louise is one of our Senior Sisters who has been at Milford House for more than 25 years! She leads a team dedicated to delivering exceptional care to our residents and is responsible for the smooth running of her area of the home. Louise originally came to the home for a six-month placement and has been here ever since and cannot imagine working anywhere else.


Catherine

Catherine Harrison

Job Title: Senior Carer

Joined: 1994

Catherine has recently celebrated 30 years working at Milford House and with her wealth of experience is focused on delivering person-centred care to the residents she looks after. Catherine loves what she does and can't imagine doing anything else and we are delighted she feels this way as we can't imagine Milford House without her!


Karen

Karen Budgell

Job Title: Senior Carer

Joined: 2004

Karen has been at Milford for over 20 years and is one of our Senior Carers. Karen loves building up a rapport with the residents she looks after, getting to know them and their families so that she can deliver real person centered care bringing to everything she does a wealth of experience. Karen says she loves coming to work and being with what she calls her second family.


Esther

Esther Baladin Chamarro

Job Title: Senior Carer

Joined: 2019

Our Senior Carer Esther has been an integral part of the Milford House team since 2019. An experienced team member Esther is dedicated to giving her absolute best to the residents that she looks after and to supporting her colleagues around the home. When not at work Esther loves travelling and exploring and brings these wonderful experiences back to the home.


Catriona

Catriona Murray

Job Title: Head of Administration

Joined: 2022

With 10 years of prior experience in an Administrator role, we are lucky to have Catriona leading our Administration team. Catriona loves working in the care environment getting to know residents and their families and supporting them in whatever way she can. She can be found in our front office and is always available to answer any queries.


Gale

Gale Louw

Job Title: Activities Coordinator

Joined: 2019

Gale joined the Milford team in 2019, initially as a carer but has gradually transferred over to the Activities Team where she is now the full-time Coordinator. Gale has a passion for creating comprehensive
and inclusive programme of vibrant events for residents, family members and friends to enjoy and, along with the rest of the team, ensure that each resident is able to participate in meaningful activities
tailored to their likes and dislikes.


Originally from South Africa, when not at work Gale loves nothing more than exploring the UK, catching up with family and friends, being creative across a variety of disciplines and keeping her eyes out for
great activities and events she can bring back to the home for
residents to enjoy.


Jane

Jane Durran

Job Title: Activities Assistant

Joined: 2025

Jane is joining our Activity Team as a new challenge in her career path. She comes to Milford with a wealth of life experience and is looking forward to being a part of the team delivering outstanding activities for our residents. Jane is Dorset born and bred and moved to Salisbury in 1987 and lives just around the corner. She loves quizzes, arts and crafts, creating events and will happily have a dance - so she will fit right in!


Liang

Liang Guo

Job Title: Head Housekeeper

Joined: 2007

Liang has been at Milford since 2007 and has been a key part of the domestic team before being appointed Head Housekeeper. Liang says that he likes everything about his job and is committed to ensuring that he and the laundry and domestic teams provide excellent service to our residents. Since coming from China, Liang and his family have always lived in Salisbury and when not at Milford Liang enjoys taking them to explore different parts of the UK.


Kelly

Kelly Miller

Job Title: Administration Assistant

Joined: 2006

Kelly has worked at Milford House since 2006 in a variety of roles and is now a full-time member of the office team. She is a fountain of knowledge concerning all things Milford and if we don't know where to find something or what to do, she usually has the answers! When not at Milford, Kelly likes to take the odd quick trip to Spain to recharge her batteries, and her favourite Milford job is organising the Christmas party.