This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Milford House Care Home has a Review Score of 9.6 (9.644) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Milford House Care Home has 113 reviews.
Review from J H (Wife of Resident) published on 2 July 2019
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Overall Experience
5.0 out of 5
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home
Thank you so much for your kind words and taking the time to review our home. I am so pleased that your husband's experience of Milford was so positive and we look forward to welcoming you both to Milford in the future should the need arise.
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Review from Fiona T (Daughter of Resident) published on 7 June 2019
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5.0 out of 5
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home
Thank you for your kind words which are much appreciated and which I will pass on to the whole Milford team. We are so pleased that we were able to make a difference and it was our privilege to look after your Mother.
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Review from Jenny C (Daughter of Resident) published on 18 April 2019
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5.0 out of 5
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home
Thank you so much for taking the time to comment on your experience at Milford House and I'm so glad to hear that it is such a positive one. I will pass on your comments to the relevant teams.
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Review from Brian S (Son-in-law of Resident) published on 6 March 2019
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5.0 out of 5
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Review from P S (Daughter of Resident) published on 6 March 2019
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4.0 out of 5
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Review from T L (Husband of Resident) published on 7 February 2019
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5.0 out of 5
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Review from E F (Daughter of Resident) published on 5 February 2019
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5.0 out of 5
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home
I'm very glad that your mother is enjoying the homely atmosphere at Milford House. Thank you for taking the time to leave to comment on your experiences.
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Review from David O (Resident) published on 18 December 2018
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5.0 out of 5
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home
Thank you for taking the time to write a review. I'm glad to hear that you feel confident that Milford House is the right home for your parents.
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Review from R G (Wife of Resident) published on 25 October 2018
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5.0 out of 5
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home
Thank you for taking the time to comment and I take these on board along with your concern. I'm glad that you feel happy for your husband to stay with us in the future.
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Review from K D (Granddaughter of Resident) published on 25 October 2018
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4.0 out of 5
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home
Thank you for your comments about our dedicated team and for your recommendation. We have in the past been lucky enough to have a therapy dog visit our residents and the visits were so well received and enjoyed. We would welcome anyone with a therapy dog to get in touch with us if visiting our residents is something they can offer.
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Review from Lynn P (Daughter of Resident) published on 27 September 2018
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4.0 out of 5
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home
I am so pleased that your mother's stay here was a happy one and it's lovely to hear that you would bring her back to us for another stay in the future.
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Review from B S (Son of Resident) published on 13 July 2018
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5.0 out of 5
Reply from Emma Dinner, Deputy Manager at Barchester Milford House Care Home
It was lovely to read your comments regarding your father's stay with us. I will ensure that these comments are shared with all the team here at Milford House. Thank you for taking the time to share your experience.
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Review from Ann S (Resident) published on 13 June 2018
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5.0 out of 5
Reply from Marie Therese Tiernan, General Manager at Barchester Milford House Care Home
Thank you for choosing Milford House Care Home - I'm very glad to hear that you enjoyed your stay here with us.
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Review from Arthur H (Resident) assisted by family/friend published on 19 April 2018
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5.0 out of 5
Reply from Berni Martin, CRM at Barchester Milford House Care Home
Dear Arthur
Thank you so much for your very touching words, it really means a great deal to the team to know you are so happy living at Milford House, we strive to deliver excellent care throughout the home, and we are lucky to have you in our home. Thank you, Arthur will pass on your comments to the team.
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Review from Brian C (Respite Resident) published on 18 April 2018
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5.0 out of 5
Reply from Berni Martin, CRM at Barchester Milford House Care Home
Dear Brian
Thank you very much for your lovely words, we are delighted that you felt the care and staff were so helpful. We strive to deliver excellent standards throughout the home. We look forward to welcoming you back to the Milford family in the very near future. If you need anything in the meantime please do not hesitate to contact us.
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Review from Sue H (Niece of Resident) published on 18 April 2018
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Overall Experience
5.0 out of 5
Reply from Berni Martin, CRM at Barchester Milford House Care Home
Dear Sue
Thank you for taking the time to write a review for our home, we are so pleased your Uncle is happy within the home and enjoying all that is available to him. We strive to offer the best care in a loving home environment. We will pass on your comments to the staff. Thank you once again
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Review from R G (Son of Resident) published on 21 March 2018
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4.0 out of 5
Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home
May I take this opportunity to thank you for your kind words and observation, our team at Milford always work towards ensuring all our residents are well cared for. We have noted the heat in your Mother's room and will monitor this during the summer. We appreciate you taking the time to write the review. If you ever have any concerns please do not hesitate to contact us, we are here to deliver excellence.
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Review from E B (Respite Resident) published on 6 March 2018
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5.0 out of 5
The staff were so welcoming - I could not ask for more attention.
The daily menus provided a nice choice of food.
By the time I left, I felt so much better for
Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home
Dear Enid
Thank you very much for your kind review, following your respite stay. I will forward your comments to our staff. If you ever need some respite in the future, please do not hesitate to contact us, it would be our pleasure to welcome you back to Milford House.
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Review from Sharon C (Daughter of Resident) published on 5 March 2018
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Overall Experience
5.0 out of 5
Reply from Berni, Customer Relationship Manager at Barchester Milford House Care Home
Dear Sharon
Thank you for your truly lovely comments regarding your dad's stay with us at Milford, it means a lot to the team to read your comments. We try to deliver excellence throughout our home and for our residents to feel cared and loved within our home environment. We appreciate you taking the time to write this review at a very emotional time for you, and your family. Our thoughts and best wishes are with you. Will pass on your comments to our team.
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Review from Clemency (Granddaughter of Resident) published on 21 February 2018
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2.0 out of 5
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The Review Score of 9.6 (9.644) out of 10 for Barchester Milford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.644 for Barchester Milford House Care Home is calculated as follows: ( (183 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 247 Ratings = 4.644
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Milford House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2017
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Job Title: General Manager
Joined: 2024
Agnieszka Musial is the General Manager at Milford House where she aims to ensure residents, staff, families and visitors all feel they are in a caring, welcoming environment and are being supported by every member of the team.
Aga has been working in the Health and Social Care Sector for the past 15 years. After finishing her higher education in Poland she moved to the United Kingdom where she has managed various adult care settings ranging from learning disabilities, and specialist neurobehavioural homes to her real passion for elderly care.
Together with the amazing team at Milford House Aga wants to ensure the continued delivery of outstanding care to all the home's residents, their families and friends.
Aga always strives to make a difference in people’s lives and finds it rewarding when she can help somebody live their life to the fullest. As Aga says 'For me, this is what working in care has always been about, and I know that I can continue delivering this mission with the support of my wonderful colleagues at Milford House.'
Job Title: Deputy Manager
Joined: 2024
With 6 years of experience as an RN at St Peter’s Hospital in Chertsey Juliana is looking forward to supporting General Manager, Aga and the rest of the team in her role as Deputy Manager. Having been involved with patients in a hospital Juliana is now translating her experience of working with the elderly into a care setting and is looking forward to supporting our residents and working with them and their families as well as with the teams in the home to provide them with the best possible experience.
When not at work Juliana loves nothing more than spending time with her family and fitting in her other passions which are travel and ballet which she has done for 10 years.
Job Title: Clinical Lead
Joined: 2019
With 20 years of experience as an RN, five of which have been at Milford, Josipa is excited to be taking up the role of Clinical Lead. With a passion for elderly care, Josipa will be bringing all her skills to the role and will be supporting residents, their families, staff teams and visiting professionals in her role. She says there is nothing she wants more than to work to ensure that the residents we look after receive the best possible care and support.
Josipa lives in Salisbury and when not at work is busy supporting her family and says she has two full-time jobs!
Job Title: Head Chef
Joined: 2024
With 45 years of experience in the catering and hospitality industry, Kevin heads up the chef and kitchen team at Milford House. Kevin is passionate about delivering a delicious and nutritious range of menus for our residents both on a daily basis and for our special events. Leading our talented team Kevin will be ensuring that Milford's reputation as the home of delicious cakes is maintained!
Job Title: Senior Sister
Joined: 1996
Ann is one of our Senior Sisters as well as one of our longest-serving staff members having worked as part of the night team for 28 years. Ann has always worked nights and says that days have never tempted her as, in her role as Senior Night Sister, she gets to know all the residents in the home, can help wherever needed and is very hands-on. Ann has a wealth of experience and is a hugely valued member of our Milford family thankfully for us has no plans to retire any time soon!
Job Title: Senior Sister
Joined: 1998
Louise is one of our Senior Sisters who has been at Milford House for more than 25 years! She leads a team dedicated to delivering exceptional care to our residents and is responsible for the smooth running of her area of the home. Louise originally came to the home for a six-month placement and has been here ever since and cannot imagine working anywhere else.
Job Title: Senior Carer
Joined: 1994
Catherine has recently celebrated 30 years working at Milford House and with her wealth of experience is focused on delivering person-centred care to the residents she looks after. Catherine loves what she does and can't imagine doing anything else and we are delighted she feels this way as we can't imagine Milford House without her!
Job Title: Senior Carer
Joined: 2004
Karen has been at Milford for over 20 years and is one of our Senior Carers. Karen loves building up a rapport with the residents she looks after, getting to know them and their families so that she can deliver real person centered care bringing to everything she does a wealth of experience. Karen says she loves coming to work and being with what she calls her second family.
Job Title: Senior Carer
Joined: 2019
Our Senior Carer Esther has been an integral part of the Milford House team since 2019. An experienced team member Esther is dedicated to giving her absolute best to the residents that she looks after and to supporting her colleagues around the home. When not at work Esther loves travelling and exploring and brings these wonderful experiences back to the home.
Job Title: Head of Administration
Joined: 2022
With 10 years of prior experience in an Administrator role, we are lucky to have Catriona leading our Administration team. Catriona loves working in the care environment getting to know residents and their families and supporting them in whatever way she can. She can be found in our front office and is always available to answer any queries.
Job Title: Activities Coordinator
Joined: 2019
Gale joined the Milford team in 2019, initially as a carer but has gradually transferred over to the Activities Team where she is now the full-time Coordinator. Gale has a passion for creating comprehensive
and inclusive programme of vibrant events for residents, family members and friends to enjoy and, along with the rest of the team, ensure that each resident is able to participate in meaningful activities
tailored to their likes and dislikes.
Originally from South Africa, when not at work Gale loves nothing more than exploring the UK, catching up with family and friends, being creative across a variety of disciplines and keeping her eyes out for
great activities and events she can bring back to the home for
residents to enjoy.
Job Title: Activities Assistant
Joined: 2025
Jane is joining our Activity Team as a new challenge in her career path. She comes to Milford with a wealth of life experience and is looking forward to being a part of the team delivering outstanding activities for our residents. Jane is Dorset born and bred and moved to Salisbury in 1987 and lives just around the corner. She loves quizzes, arts and crafts, creating events and will happily have a dance - so she will fit right in!
Job Title: Head Housekeeper
Joined: 2007
Liang has been at Milford since 2007 and has been a key part of the domestic team before being appointed Head Housekeeper. Liang says that he likes everything about his job and is committed to ensuring that he and the laundry and domestic teams provide excellent service to our residents. Since coming from China, Liang and his family have always lived in Salisbury and when not at Milford Liang enjoys taking them to explore different parts of the UK.
Job Title: Administration Assistant
Joined: 2006
Kelly has worked at Milford House since 2006 in a variety of roles and is now a full-time member of the office team. She is a fountain of knowledge concerning all things Milford and if we don't know where to find something or what to do, she usually has the answers! When not at Milford, Kelly likes to take the odd quick trip to Spain to recharge her batteries, and her favourite Milford job is organising the Christmas party.
