Miranda House

High Street, Wootton Bassett, Swindon SN4 7AH
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9.4 35 Reviews
  • Miranda House, Swindon
Set in the historic Wiltshire town of Royal Wootton Bassett, Miranda House is a purpose-built home providing residential, nursing and dementia care support for up to 65 older people, including trial stays, shorts stays, convalescent care and long-term care for individuals or couples.

Extra-wide corridors have been built to enable residents to move freely in spacious surroundings and the gardens have been landscaped specifically to allow residents ample recreational facilities. All rooms have ensuite facilities, TV points, an option for a private telephone line and are available fully furnished with the opportunity for residents' preferred special items of furniture if required.

Elevating the resident dining experience and ensuring that they cater to all residents' needs, they take great pride in having Head Chef Michelle Chamberlain as part of the team who was crowned Aria Care Chef of the Year 2024. Recognised for her exceptional culinary talent, Michelle’s skills and passion are evident in the remarkable meals that she creates for residents here at Miranda House.

The professional care team works closely with residents to provide personalised care and with dementia training for all staff, residents benefit from a broad range of activities with dedicated wellbeing coordinators who ensure a varied and stimulating programme are available to residents daily.

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Care Provided by Miranda House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Short (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Miranda House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Miranda House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access

Miranda House Reviews (35)

Total of 35, showing 1-20
9.4

Miranda House has a Review Score of 9.4 (9.397) out of 10, based on 11 reviews in the last 2 years. Over all time Miranda House has 35 reviews.

Overall Experience

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Date Published

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Review from K G (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When our mum was given a place at Miranda House, after a fall and spending 7 weeks in hospital, we were so grateful. As Mum was struggling to sleep, Miranda House was the only home that agreed to look after her. They have been very kind and helped me and my sister with the transition as much as they
could.
The activities staff have been amazing. They have taken Mum to bingo and Dementia choir weekly, along with choir concerts and many of the tractor runs that have happened through the town. They frequently invite singers to entertain residents and organise arts and crafts, quizzes and other activities weakly. All of this has allowed us to feel confident Mom is being looked after.

Reply from Home Manager, Home Manager at Miranda House

Thank you for taking the time to leave us such a fantastic review! We're so pleased that we could offer your mum a place here at Miranda House, and that the team has been able to make such a positive difference. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from David R (Husband of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all managers and staff of Miranda House, thank you for the second year of the invitation to Christmas dinner to spend with my wife and to the catering staff for a wonderful dinner.

Reply from Home Manager, Home Manager at Miranda House

On behalf of the Miranda House team, we would like to thank you for your wonderful review, David. We're pleased to hear you enjoyed Christmas dinner with your wife, it was a pleasure to have you with us. I will pass on your kind comments to the catering team who will be delighted to hear your feedback.


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Review from M M (Son of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I did not know what to expect, mother went down very quickly to a point where she needed 24 hour care. Right from the start we were made to feel welcome and they spent a lot of time with mum to help her settle in. Full of respect for the staff, the more I visit the more I appreciate the respect and
care they show the residents.

Reply from Home Manager, Home Manager at Miranda House

Thank you so much for sharing your experience with us, our hearts are with your family during this difficult transition. We know how tough it has been for your mother as well as her loved ones. We're so glad however that she's settling in and feels welcome at Miranda House. She most certainly is, it's our privilege to care for her. Thank you again for your wonderful comments regarding our team's compassion, your feedback means so much to us!


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Review from J A (Granddaughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very clean and tidy - all of the staff are friendly. Always welcomes you with a smile on reception is lovely as well. My nan is really looked after and I am very happy and appreciate the staff.

Reply from Home Manager, Home Manager at Miranda House

Thank you for your positive review, we're pleased to hear that your nan is receiving such great care at Miranda House and that you find the home and staff welcoming. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Lainie M (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am, as always, so very impressed at the level of love and care that all the staff at Miranda offered to each and every resident. The care they all give is above reproach, and the help, information and support that is given to us as relatives, makes our journey with our loved ones more bearable. I
cannot emphasise enough how awesome all of these people are. Many thanks to all for everything you do.

Reply from Mandi Short, Home Manager at Miranda House

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from M S (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting is a very joyous event, all members of staff are extremely welcoming and friendly. The level of care to residents is outstanding, not only for their physical needs but also their emotional well-being. This also extends to their treatment of visitors. The food is to a very high standard and
varied. I would not wish for my mother to be anywhere else.

Reply from Mandi Short, Home Manager at Miranda House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Miranda House and will pass on your kind comments to the whole team.


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Review from Beverley D (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In November 2023 the time came for my mother to move into a care home, due to her dementia deteriorating. Leaving her in a new home not knowing how she would be cared for was very hard as I wanted the best care for her. 7 months on and although my mother has deteriorated, the care, kindness and dignity
of all the staff has been amazing. It's like a big extended family and nothing is too much trouble. Thank you so much.

Reply from Home Manager, Home Manager at Miranda House

Thank you, Beverley, for your kind words and recognition of the team at Miranda House. The care from the heart and services we deliver to all our residents and families is extremely important to us, so it's lovely to hear this gives you reassurance. Thank you again for your review and your feedback will be shared with the team.


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Review from L J (Wife of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are excellent, they make us welcome when we visit. There's not much there to entertain my husband as he can't do much, picture books or magazines would be good as he doesn't read. I'm going to sort a TV or radio as he likes music but not a lot of noise. All the staff deserve medals
for the wonderful care they give.

Reply from Home Manager at Miranda House

Thank you for taking the time to leave us a review and for your kind words about our home, the care your husband is receiving and the team at Miranda House. Your feedback has been shared with the team.


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Review from J H (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Miranda House for 5 years and has received excellent care. The staff from the receptionist, the domestic staff and carers is second to none. 100% they all go above and beyond. The carers are absolutely amazing.
Unfortunately the decor is not good. I do know that the home is getting
a face lift but my mother's room is in dire need of decorating. I was told over a year ago that oy was going to be done but now has come to wait! This is not good considering how much it costs.

Reply from Home Manager, Home Manager at Miranda House

Thank you for taking the time to leave us a review and for your kind words about our team at Miranda House and the care your mother is receiving. We value all feedback and I will be in contact to work with you to find a suitable solution with regards to your mother’s room.


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Review from H C (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Miranda House now for a few years, and although initially, she found it very difficult to settle and understand what was happening, due to dementia, both staff and management have been extremely patient, caring and empathic, and as a result, she is now settled and comparatively
content. Communication between staff and relatives is well-established and always professional, everyone is very approachable and happy to answer any questions we may have. Although the home environment is a little outdated it is great to hear that plans for refurbishment are just around the corner. The food cannot be faulted and is always to a high standard and suitable for the age and abilities of the residents. What is most important for us as a family is knowing that Mum is safe and well cared for, and the compassion and genuine fondness are shown in abundance by the staff, I cannot thank all at Miranda House enough for everything they do in what is a very difficult and challenging job.

Reply from Home Manager at Miranda House

Thank you for taking the time to leave us a review and for your kind words about our home and recognition of the team at Miranda House for the care your mum is receiving; it is lovely to hear that she has settled in and feels part of the family. Your feedback will be shared with the team.


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Review from Derek E (Husband of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a regular visitor to Miranda House for almost a year. I have always found the staff to be very professional when undertaking their work that I am able to see. It is reassuring as a relative to know a loved one is being cared for by a good team. My only negative comment is based on weekend
access. There are no front-of-house staff at weekends and visitors are reliant on other staff being able to allow access. On two occasions, no one has come to the door so I have been unable to see my wife. I am fortunate that I live very local to the home but I know some visitors come from further afield and this would be very frustrating if it happened then.

Reply from Home Manager, Home Manager at Miranda House

Thank you Derek for taking the time to leave us a review and for your kind words about the care your wife is receiving at Miranda House. We take reviews of our services very seriously as they help to inform our continuous improvement plans, all your feedback will be shared with the team.


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Review from J B (Nephew of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with what I have seen and the garden looks nice to sit in, in warmer weather, and the carers seem friendly enough and my uncle seems happy enough too.

Reply from Home Manager at Miranda House

Thank you for your positive review! We're glad to hear that you're happy with what you've seen and that the garden looks nice. We strive to create a warm and inviting atmosphere for all of our residents at Miranda House and it's great to hear that our staff are friendly and that your uncle is happy. Your comments have been passed on to the team. Thank you again for your feedback.


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Review from Marion R (Wife of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was rejected by care homes throughout Wiltshire because he needed one-to-one care, during his three months stay in hospital with Parkinson's, dementia and delirium. He was very agitated and depressed. He was assessed by the deputy manager at Miranda House who agreed to accept him. From his
first hours at Miranda House, he has not needed one-to-one care and he is calm. The staff are kind, understanding and respectful. I can't speak too highly of the care my husband receives at Miranda House.

Reply from Home Manager, Home Manager at Miranda House

Thank you for taking the time to leave us such a fantastic review, Marion. We're happy to hear that your husband is receiving such great care at Miranda House and is now feeling calm in our care. All comments will be passed on to the team and thank you again for the review.


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Review from Julie B (Wife of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's - he has settled in so well. The nurses and carers are caring, gentle, welcoming, calming and loving.
He has settled in so fast and although he wants to come home with me, he also wants to stay. I am so delighted, thank you Miranda House.

Reply from Home Manager, Marketing Executive at Miranda House

Many thanks for your positive review, Julie. We're happy to hear that your husband is receiving such great care at Miranda House and we are also delighted to hear that he has settled in well, such a joy to care for. The team were thrilled with your feedback.


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Review from Julie W (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank all staff at Miranda House enough. The improvement in my dad is amazing. Everyone is so helpful and happy. Food is amazing, it is so clean in the home.

Reply from Home Manager at Miranda House

I would like to thank you from myself and my team at Miranda House for your kind words after your review of our home. Our goal is to always ensure that all of our residents and their families are supported throughout their stay with us.


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Review from Gillian W (Next of Kin) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

There seemed to be low morale in the staff and an atmosphere of tension, particularly in latter months. Most concerning was the presence of a resident who would come into our relative's room and alarm her with threatening behaviour, on one occasion hitting her on the head. We were assured this would
not happen again, however, this resident persisted with this intrusive behaviour. Our relative no longer felt safe - and we had no choice but to move her to another care home.

Reply from Home Manager, Home Manager at Miranda House

Nothing is more important to us than the safety and wellbeing of the people we support. We take comments such as this extremely seriously as it does not reflect the usual positive feedback we receive. We are interested in learning more about your experience and will contact you shortly Gillian to discuss the matter further.


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Review from M A (Brother of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am of the view that Miranda House provides very good care for my relative. I also find the staff friendly and responsive to my sister's needs or when I visit the home and need to speak to a member of staff.

Reply from Home Manager at Miranda House

Thank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from J N (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and the care is excellent. I can't visit as often as I would like but I know Dad is being treated well which gives me peace of mind. If I have a question, it is always answered quickly and we are informed of any medical problems. I can't thank the staff enough.

Reply from Home Manager at Miranda House

Thank you for completing a review of our home. I would like to thank you for your lovely comments about the team here at Miranda House, they all work extremely hard to ensure all resident's needs are met.


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Review from Malcolm E (Husband of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always very satisfied with Miranda House. The staff are pleasant and efficient and the place itself is clean and welcoming. My wife's room is pleasing.

Reply from Home Manager at Miranda House

We are glad your wife is settled with us at Miranda and you are pleased with the home and our staff. Thank you for taking the time to leave a review.


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Review from N L (Son of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring atmosphere, compassionate staff, decor requires updating. On the whole, a suitable place for residence for the care provided. Dementia care has been very difficult.

Reply from Home Manager, Home Manager at Miranda House

Thank you for taking the time to review our home, we are glad you find the staff and atmosphere are caring and compassionate. Your feedback will be passed on to the team.


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Current Review Score: 9.4 (9.397)

Overview of Review Score

The Review Score of 9.4 (9.397) out of 10 for Miranda House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Miranda House is calculated as follows: ( (87 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 131 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.809 Points relating to the number of positive Reviews for Miranda House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 11 Positive Reviews ÷ 13.6 = 0.809

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Amanda

Amanda Short

Job Title: Home Manager

Mandi is our Home Manager at Miranda House, here’s a little bit more about herself and the home in her own words:


“I have worked in elderly care since 1987 across only five different homes during this time. I have mainly worked with dementia residents during my time in the sector. I enjoy the aspect of moving homes forward with the team, to ensure that our residents have a meaningful and safe environment to live in. I believe it is important to make sure that relatives are also part of that journey.


I want to be a familiar face out and about at Miranda House and will be actively involved in getting to know all our residents and working with the team to ensure I bring cohesiveness to the home.


At Miranda House, care from the heart means our great team ensures our residents and relatives are cared for as if they were our own family, always going that extra mile. The team also looks after each other, true teamwork. For us caring is always ensuring you are doing your best for everyone. Giving the time to listen, chat, and always being compassionate.”


Michelle

Michelle Chamberlain

Job Title: Head Chef

As head chef at Miranda House, my responsibilities are to ensure that everyone has a well-balanced and nutritious diet. Engaging in their daily lives to encourage them to retain their independence and to treat them with dignity and respect. I was also crowned Aria Care Chef of the Year 2024 which I am extremely proud of.


Zama

Zama

Job Title: Deputy Manager

As deputy manager, I support the home manager with the day-to-day running of the home. I lead, manage, and support the team in delivering high-quality care for our residents. I enjoy collaborating with the passionate team and putting a smile on the faces of the residents.


Rachel

Rachel Spicer

Job Title: Administrator

As part of the front-of-house team, I am responsible for supporting the home manager with day-to-day administration duties and reporting. I take great pride in my work, I love being able to assist and reassure relatives and the team if they have any queries.


Lorraine

Lorraine

Job Title: Activities Lead

Being the activities lead, I always ensure that I am bringing joy to the residents by planning engaging activities. Seeing the faces of our residents light up is what makes my job so rewarding.


Frequently Asked Questions about Miranda House

What types of Care is Miranda House registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Miranda House provide?

Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Miranda House have?

There are 62 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Miranda House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Miranda House to the centre of Swindon?

5.1 mile(s) as the crow flies, distance by road may be significantly further.