Miranda House

High Street, Wootton Bassett, Swindon SN4 7AH
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9.4 35 Reviews
  • Miranda House, Swindon
Set in the historic Wiltshire town of Royal Wootton Bassett, Miranda House is a purpose-built home providing residential, nursing and dementia care support for up to 65 older people, including trial stays, shorts stays, convalescent care and long-term care for individuals or couples.

Extra-wide corridors have been built to enable residents to move freely in spacious surroundings and the gardens have been landscaped specifically to allow residents ample recreational facilities. All rooms have ensuite facilities, TV points, an option for a private telephone line and are available fully furnished with the opportunity for residents' preferred special items of furniture if required.

Elevating the resident dining experience and ensuring that they cater to all residents' needs, they take great pride in having Head Chef Michelle Chamberlain as part of the team who was crowned Aria Care Chef of the Year 2024. Recognised for her exceptional culinary talent, Michelle’s skills and passion are evident in the remarkable meals that she creates for residents here at Miranda House.

The professional care team works closely with residents to provide personalised care and with dementia training for all staff, residents benefit from a broad range of activities with dedicated wellbeing coordinators who ensure a varied and stimulating programme are available to residents daily.

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Care Provided by Miranda House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Short (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Miranda House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact Miranda House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Wheelchair Access

Miranda House Reviews (35)

Total of 35, showing 21-35
9.4

Miranda House has a Review Score of 9.4 (9.397) out of 10, based on 11 reviews in the last 2 years. Over all time Miranda House has 35 reviews.

Overall Experience

  • 18
  • 14
  • 0
  • 1
  • 2

Date Published

35
3
8
11
24

Review from Joanne H (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and competent.
My dad seems happy and always clean and shaved. When he is ill they act quickly and always keep us informed on what's happening. More pictures on the app would be great.

Reply from Home Manager, Home Manager at Miranda House

Many thanks for your positive review Joanne. Your comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Colin S (Husband of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care from management down to the newest recruited members of staff afforded to all residents is absolutely first class.

Reply from Home Manager, Home Manager at Miranda House

We would like to thank you for your words of kindness which are very much appreciated. We try to ensure that all of our team from the top down is both professional and treats all residents as part of our family. All comments will be passed on to the team and thank you again for the review.


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Review from Paul H (Husband of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home, especially the staff, very helpful, considerate and caring towards my wife, she is very well looked after. I can not provide a rating for some of the areas as I not been inside properly for two years.

Reply from Home Manager, Home Manager at Miranda House

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from Caroline P (Daughter-in-law of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and compassion shown to all residents has been invaluable. The care home prior to Miranda House was so awful that I complained to CQC; but from day one, my mother-in-law was met and cared for with love and respect, alongside supporting us as a family. All medical needs, COVID tests and updates
are communicated to next of kin and everyone at Miranda House will always have time for you with a smile.

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Review from Paul P (Son of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been very hard for us to see Mum decline with dementia, but the care and kindness is excellent from all staff. We couldn't be happier for her to be in Miranda House. I can't thank them enough.

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Review from Sue S (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was transferred from hospital to Miranda House in September 2020 for end of life care, he was given two weeks but with their love and care he had another six months. We as a family were unable to give Dad the specialist care he needed and will be forever grateful that they, through their hard
work and dedication, gave my dad the care that he deserved and needed, nothing was too much trouble staff go out of their way to ensure what’s best for every resident and support the extended family. I witnessed staff making sure that residents were well cared for, even doing the ladies nails and make-up. Music being played, residents dancing, staff joining in, staff going out of their way to make FaceTime calls to families keeping them in touch. The staff at Miranda House will never be forgotten by us for the love and care that they gave to my dad, and quite frankly, to me too just when we needed it most.

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Review from Jeremy J (Son of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We all accept this is a difficult job but after my father was quite seriously hurt we were continuously lead to believe he was OK when in fact he had a broken bone that was only bought to light over a week after the incident when he was admitted to hospital. To be deceived in this way is not acceptable
and bought a lot of upset to the family.
We now find it hard to trust anyone, even though many carers do a fantastic job.

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Review from Jacqueline (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Keep your loved ones away from this home, it took three days before they took dad to hospital with an unexplained broken bone. Avoid until investigated! Two weeks of isolation left him looking like he had been in a concentration camp.

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Review from S H (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has excellent one to one care (one of the lucky few). I am a regular visitor to Miranda House and have witnessed the care of many over the last 23 months. The care by the day staff is second to none. They display kindness, patience, understanding and tolerance, although being overstretched
and could benefit everyone with more staff. The home is kept clean at all times and the laundry staff are diligent. Activities could be more but are satisfied with the budget allowed. I feel the residents could benefit from some music in the communal areas for those with poor site and attention deficit disorders. The food is satisfactory but not good!

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Review from Constance B (Resident) assisted by family/friend published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in C section are excellent and provide a top level of care. Some of the newer residents can be extremely challenging including violence towards other residents and staff, in my opinion, they should have one to one care. Miranda House is kept clean and tidy although lacks updating and could
do with investment.
The entertainments officer is keen and happy to spend a lot of her own time collecting anything being given away that she can use to entertain the residents again, in my opinion, more investment is needed.

Reply from Pat Shaw, Home Manager at Miranda House

At Caring Homes we take feedback from our residents and their families very seriously. Our care team strives to ensure every resident is enjoying life at the home and to ensure our daily activities are suitable and being taken full advantage of. Our home manager’s door is always open for discussion on any aspect of care at Miranda House.


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Review from Matt H (Grandson of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother is a relatively new resident at Miranda House. The move was quite sudden but everyone has been kind, welcoming and helpful.


It would benefit my grandmother greatly if all personnel wore their name badges. It’s a simple way to help those with dementia, particularly when in a new and

unfamiliar environment.


The food prepared for residents has consistently been to a high standard and the range of food is very sensible indeed. However, the cutlery and crockery doesn’t always get cleaned properly by the dishwasher. The opportunity to eat privately in her room is a real bonus.


We have noted that the ambient noise is louder than expected (e.g. doors closing or staff calling out to each other from one end of a corridor to another). The doors could benefit from a spot of WD40 or some sandpaper and colleagues could stand closer so they don’t have to shout.


To conclude, we have been impressed with the care and support offered by Miranda House.


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Review from Clifford D (Friend of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you enter the building the security is good, with antiseptic gel available. The staff are welcoming and friendly and will find the resident you wish to visit.
All staff will answer any queries and if they are unable to do so, will find the person who can.
Staff ask for background information
if it has not already been provided and are polite and friendly if using the telephone for such occasions.
There is no stress on us when enquiring about 'our residents' progress and situation.
We have been informed immediately when any incidents occurred, fortunately, these have been minor and in no was reflect on the standard of the care provided and have not been unexpected.

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Review from C A C (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Miranda House since 2012, at that time she was able to do much more. Went out on the mini bus to garden centre's and sometimes to the seaside and lunches she likes the music and playing bingo. It is always clean and staff are always there to help.

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Review from Teresa C (Daughter-in-law of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of November, the family were at their wit's end. Miranda House was amazing. They saw us within less than an hour of our phone call. The staff (everyone) have been amazing. We were reassured and nothing seemed too much trouble. My mother in law had never been parted from her husband (66 years
married) but she knows he is getting the best care and he is safe, well and happy. The people are so so kind and it's a pleasure to visit the home.

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Review from C D (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are mostly friendly and they can't do enough for mum. The home is very clean, safe and tidy for all the patients. I can't thank the staff enough for their dedication and care that they show.

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Current Review Score: 9.4 (9.397)

Overview of Review Score

The Review Score of 9.4 (9.397) out of 10 for Miranda House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Miranda House is calculated as follows: ( (87 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 131 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.809 Points relating to the number of positive Reviews for Miranda House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 11 Positive Reviews ÷ 13.6 = 0.809

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Amanda

Amanda Short

Job Title: Home Manager

Mandi is our Home Manager at Miranda House, here’s a little bit more about herself and the home in her own words:


“I have worked in elderly care since 1987 across only five different homes during this time. I have mainly worked with dementia residents during my time in the sector. I enjoy the aspect of moving homes forward with the team, to ensure that our residents have a meaningful and safe environment to live in. I believe it is important to make sure that relatives are also part of that journey.


I want to be a familiar face out and about at Miranda House and will be actively involved in getting to know all our residents and working with the team to ensure I bring cohesiveness to the home.


At Miranda House, care from the heart means our great team ensures our residents and relatives are cared for as if they were our own family, always going that extra mile. The team also looks after each other, true teamwork. For us caring is always ensuring you are doing your best for everyone. Giving the time to listen, chat, and always being compassionate.”


Michelle

Michelle Chamberlain

Job Title: Head Chef

As head chef at Miranda House, my responsibilities are to ensure that everyone has a well-balanced and nutritious diet. Engaging in their daily lives to encourage them to retain their independence and to treat them with dignity and respect. I was also crowned Aria Care Chef of the Year 2024 which I am extremely proud of.


Zama

Zama

Job Title: Deputy Manager

As deputy manager, I support the home manager with the day-to-day running of the home. I lead, manage, and support the team in delivering high-quality care for our residents. I enjoy collaborating with the passionate team and putting a smile on the faces of the residents.


Rachel

Rachel Spicer

Job Title: Administrator

As part of the front-of-house team, I am responsible for supporting the home manager with day-to-day administration duties and reporting. I take great pride in my work, I love being able to assist and reassure relatives and the team if they have any queries.


Lorraine

Lorraine

Job Title: Activities Lead

Being the activities lead, I always ensure that I am bringing joy to the residents by planning engaging activities. Seeing the faces of our residents light up is what makes my job so rewarding.