Review from Elaine R (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience

I cannot recommend this care home high enough. The manager and her team are so open, friendly yet professional and the communication is excellent. They went out of their way to make my mum's room personal and welcoming and notice the small details that make a place feel like home. My mother sadly was

very unwell when she arrived at The Old Parsonage but the team worked so hard to ensure she had the best care and were so thorough in ensuring she received the specialist help she required. I would definitely recommend The Old Parsonage.

Reply from Elyss Vezitiu, Reg. Manager at The Old Parsonage Nursing & Care Home

Thank you ever so much, Elaine, your comments are heartwarming, it makes us feel that the care we provided to your mother was to your expectations, which all makes us feel very happy and content. We wish you all the best in your life to come, all our love the team from The Old Parsonage.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda G (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience

Mum arrived at The Old Parsonage in June 2017. All the staff have taken time to get to know her, to get to know her likes and dislikes and to treat her with dignity. It has given us great comfort to know Mum is looked after so well.
We truly could not ask for more from the manager and her entire

team, they are wonderful. Mum is settled and cared for and we thank you.

Reply from Elyss Vezitiu, Home Manager at The Old Parsonage Nursing & Care Home

Dear Amanda,

Thank you very much for your feedback, your comfort and reassurance that your mum is very well looked after. It's a great reward for us and it means a lot to us as well. We will continue to deliver the care that everybody deserves, treating them with dignity and respect, respecting their wishes and feelings and listening to them. Very Kind Regards,
Elyss Vezitiu and all the team from The Old Parsonage.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff S (Son of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience

Our mother went to the Old Parsonage Nursing home for the last few weeks of her life. The place was lively, bright very clean and did not smell like a nursing home.
The level of care and friendliness provided by all members of staff was outstanding. We were able to spend a lot of time with our mother

and observe first hand how well patients were treated. Thouroughly recommended.

Reply from Elyss Vezitiu, Home Manager at The Old Parsonage Nursing & Care Home

Thank you for your appreciations and your sincere feedback means a lot to all of us and also Thank you for giving us the privilege to look after your loved one on her last few weeks of life.
Kind regards,
Elyss Vezitiu - Home Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie T (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience

The care home is extremely well managed - the management, nursing staff and carers are all very committed to delivering an excellent service. The home is cheery, has a very welcoming feel and is spotlessly clean. My mother's care is of the highest quality and I am very reassured to know that she is

in a good place that would be hard to better, based on previous bad experiences.

There are lots of organised activities and fundraising events which the residents enjoy. The food is home-cooked and the choices are numerous and varied, catering for each individual. The residents are treated with compassion and understanding. The staff are attentive and have very good rapports with the residents, making each one feel special. I am very grateful to The Old Personage.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience

Mother came here confused and down. After a couple of days, she was settled, happy, content and enjoying all the attention of the staff. Her sense of humour returned and she's no longer in turmoil. I'm a very happy person knowing my mum is in a lovely care home where she has blossomed and is in good

hands. The staff are first class and I can't praise them highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Daughter of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience

My father arrived at The Old Parsonage very upset and confused, the care he received, and is still getting, enabled him to calm down and be happy and content. The staff are all lovely, there is always someone around to talk to. Dad has said that the food is very good. The building is old, and therefore

not as 'posh' as a modern purpose built care home, but the care and the family atmosphere are far more important than the building, and these are very evident.

Reply from Elyss Vezitiu, Home Manager at The Old Parsonage Nursing & Care Home

Thank you very much for your feedback. It really means a lot to all our team.
Very kind regards,
Elyss Vezitiu
Home Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trish S (Daughter-in-law of Resident) published on 22 August 2016
Submitted via Website • Report

Overall Experience

My Brother-in-Law came here due to being too unwell to care for at home. All the staff were lovely from the start, incredibly caring, kind and did their best to make him feel at home. He was a fussy eater but the staff were great and made a list of all the foods he enjoyed and made sure they were available.

The staff were amazing, especially the manager as she always made sure we knew what was going on with my Brother-in-Law and were quick to call any updates.
They engaged with him and as they knew he liked chatting with people always made sure he had someone to talk to. When he first moved to the home the staff sat down with us to make a list of all the things my Brother-in-Law liked in terms of food, activities, topics of conversation which all staff had access to and would follow when looking after him.
Prior to the Old Parsonage we sent him to another home where he had a terrible experience, the staff frightened him, they left him unclean and didn't cater to his needs, we only wish we'd put him in the Old Parsonage sooner.

Reply from Elyss Vezitiu, Home Manager at The Old Parsonage Nursing & Care Home

Dear Trish,
Thank you so much for your feedback, it really means a lot to us, we wish you all the best in future and you are welcome at any times to join us for a cup of tea and a home made cake!
Very kind regards!
Elyss Vezitiu and the team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katrina F (Daughter of Resident) published on 23 November 2015
Submitted via Website • Report

Overall Experience

My Mum spent nine very happy and secure years here. The home is clean, friendly and the manager is the most professional and dedicated person you could wish to meet. Her team are all very caring and are well trained and showed wonderful compassion and caring for my Mum. I would strongly recommend this

home to anyone wishing for care, compassion and respect for their elderly relative. When the end came the team on that day showed extreme respect and caring for both my Mum and mine and my sisters needs. We could not have asked for more. I very much miss visiting the Manager and her team of wonderful nurses. This home is a very good example of how elderly care should be. Thank you to the Manager and team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ewan W (Son of Resident) published on 15 October 2015
Submitted via Website • Report

Overall Experience

My mother, who suffers from Alzheimer's, has been resident at the Old Parsonage since 2013. I have visited on a weekly basis. In that time I have witnessed the complete transformation in service quality owing to the huge efforts of new management and the staff. Mum had previously been withdrawn and

depressed and along with the onset of Dementia symptoms, had to be moved from her home. Finally Mum was placed there by Social Services Crisis Intervention Team. Since taking residency her mood has altered dramatically to the happy chatty mother I know and love. This is a fantastic care home. The empathy and consideration shown to the residents makes the place feels like one big family lives there. The staff go over and above their job requirements and are always approachable and friendly. All the staff have gone out of their way to facilitate visits at anytime of the day, even providing extra meals to allow me to visit for longer periods. The standard of food is excellent and varied and all dietary additions for Mum have been attentively applied. The home is very clean and the rooms are well presented. The Manager is very professional and I cannot fault in any of my dealings with the Manager as Son/D.O.L.S Rep/ Power of Attorney on behalf of Mum. It is comforting to know she is receiving the highest quality care toward the end of her days and will be treated with dignity and respect. I couldn't wish for my mum to be in a better place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maggie S (Daughter of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience

My mother has been resident in The Old Parsonage since 2010, I admire all the staff in the home as they treat very ill people with dignity and respect. All Carers, Nurses and Management have always been very considerate and kind to both my mother and myself. They are very attentive. Every care

is given to all the residents and their needs are always met. The home is a very pleasant, clean and comfortable place to be. There is a good variety of food and the residents are always respected with their individual needs. I would never hesitate to recommend this home as I believe it offers a first class service that fulfills all criteria for success.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

The Old Parsonage Nursing & Care Home

Care Provided by The Old Parsonage Nursing & Care Home

Good to Know

Funding & Fees Guide for The Old Parsonage Nursing & Care Home

Facilities