Review from Laura O (Granddaughter of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience

Nanna's home is like a lovely hotel. It is immaculate with wonderful facilities, and delicious menus. The staff are warm and caring, and communication is excellent. The way the manager and the team have handled the Covid crisis has been amazing and has even facilitated safe visiting. I can't recommend

Blenheim House highly enough.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your comment. We are proud of our wonderful Team here at Blenheim House. I will share your kind words with every member of our team.

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Review from Caroline B (Daughter-in-law of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience

When Dad needed to go into a care home we were so worried, we had been recommended Blenheim House and we are so glad. The staff are all so friendly and helpful. Always happy and trying to do their best to make sure the residents have a fulfilled life. Whenever we have had a query it has been resolved

in a professional and caring manner. Dad has come out of himself since being at Blenheim House, he joins in the activities and seeing photos of him on the Facebook page looking so happy, confirm we have chosen the best care home. Thank you to you all.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your lovely review. It means the world to the dedicated team here at Blenheim House that you have truly experienced the outstanding love and care that is in each and every one of us. We are so pleased to have helped you with the smooth admission into Blenheim House for your loved one. It is an honour to care for your Dad.

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Review from Carol D (Daughter of Resident) published on 30 December 2020
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Overall Experience

I'd like to thank all the staff who are amazing and take great care of my parents, they are brilliant and do so much for all the residents. My parents are well cared for and are very safe and happy, thank you all.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your lovely review. It is so great for us to know that what we do is appreciated.

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Review from Vivienne M (Sister of Resident) published on 30 December 2020
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Overall Experience

The whole process was made remarkably easy and pleasant by the staff at Blenheim, from first enquiry to handing over my relation under Covid rules, to settling her into her room and new environment. She has settled in so well thanks to the exceptional kindness of the staff and the stress lines have

disappeared and she is very happy. I couldn't have asked for more, from my point of view dealing with the admin to the worry of settling in a beloved relative into this new environment.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you so much for your review. From day one, Mum has been an absolute delight and is a huge part of our family. We also really appreciate that you understand the measures and policies that we have put in place to keep our residents safe during these difficult times.

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Review from Graham L (Son of Resident) published on 30 December 2020
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Overall Experience

The staff at Blenheim House have been absolutely wonderful throughout the Pandemic, responding quickly and effectively to everything that has been thrust upon them. We visited my Father today, and as per usual the infection control procedures were exemplary. Also, as usual, my Father was full of praise

for everything the staff are doing. We are so grateful he is in such a safe and comfortable place.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your lovely review. I am pleased to know that you appreciate our response to the Pandemic and you feel safe at Blenheim House.

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Review from Phil A (Son of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience

When you enter Blenheim Care Home you feel like you are entering a top star hotel. This is not the norm for care home - it is way up there, the best of the best. One outstanding thing that struck me on my visits was that the staff were always smiling. This told me that they enjoy their jobs, something

you just don’t see at many other care homes. They are always professional and very caring, whether you are a resident or visiting, never stressing no matter what happens. I will be very happy to become a resident at Blenheim when my time comes. I cannot put into words how much praise I have for Blenheim. If anyone reading this review is considering Blenheim then I would say go visit and you will definitely be impressed.

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Review from T G (Son of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience

After months recovering from a half hip replacement, my 98-year-old father needed to find a care home that could cope with his various medical needs. Following a single call to Blenheim House, I received all the help and advice I needed. A brochure was sent electronically to me. Throughout his stay,

all the staff were friendly and professional. Every effort is made to ensure relatives can still visit their loved ones by the use of strict booking system and a glass partitioned corner in the room. In all, I would have absolutely no hesitation in recommending Blenheim House.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your comments. I am pleased to hear that your experience at Blenheim House was positive.

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Review from Cheryl O (Wife of Resident) published on 8 November 2020
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Overall Experience

My husband has been at Blenheim House since September 2020. I cannot thank them enough for their caring and kindness. I have been traumatised by a past experience of a care home. At last, I can sleep at night and be less anxious knowing that my husband is well looked after. The staff in all areas are

fantastic at their job. The team brought his drum kit in so that my husband as a jazz drummer could have a bash, so thoughtful.

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Review from Dawn M (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience

The carers, support staff and everyone at Blenheim House go the extra mile for the residents they look after. My mum is treated as one of their family, I couldn’t wish for a happier environment for her.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for review. It is nice to know that what we do is appreciated.

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Review from Christina M (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience

Because of Covid, I was unable to visit Blenheim House but it was recommended by the doctors treating my mother at Bath Hospital. We knew Mum would only be there for a few weeks in view of her brain tumours. She could not talk or recognise us. The Home arranged Whatsapp calling for her children, and

grandchildren We were always spoken to by staff with a great deal of care. I spoke to a lady several times and she gave me a guided tour of the room and en-suite. Mum did not look in any pain or discomfort. Our questions were always answered patiently. When Covid is over I would hope to visit the home and see where Mum spent the last few weeks of her life. Many thanks to you all for the care and compassion with which you carry out your work.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your lovely review. I will pass your comments to the team. We really look forward to welcoming you to Blenheim House as soon as all of this is over. Please keep in touch.

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Review from Stan K (Son of Resident) published on 9 October 2020
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Overall Experience

I have seen many care and nursing homes with my family BUT Blenheim House is in a league of its own. The home is run by a highly professional group of people but that is only part of it - what impressed me was the care and interest they showed in my mother and they always seemed to go that extra mile.

This was across the board from the reception to the nurses, the carers and the activities team they all worked to make my mothers stay with them as good as it possibly could be.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your lovely comments, I will pass these to the Team. Thank you for your support during your Mother's journey at Blenheim House.

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Review from C D (Son of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience

In the pandemic, everyone has been fantastic maintaining a clean, caring and supportive house showing great imagination and flexibility the staff have provided variety and fun for the residents, as well as imaginative and flexible ways to maintain contacts with the families. A very very big thank you.

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Review from Ray L (Son of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience

My father has lived here for 2.5 years, since moving from his previous home of 50+ years.
Whilst such a major change was not easy for him, the staff and facilities have helped make it possible, from the initial welcome, to care he has received since.
He moved to be safer and above all else, this

has been achieved throughout his time here. This basic need, of course, has been challenged this year by COVID-19, an outside effect which was not expected. The way the staff (led by an excellent manager) have adjusted and managed this has been nothing short of remarkable. He (and everyone else in the home) have thus far remained safe.
The space, cleanliness, gardens, activities all go to provide a very welcoming, pleasant, peaceful environment but above all else, it is the people that make it what it is.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your comments. The staff and I feel privileged to learn that what we do is appreciated. I understand that your Father is very happy and settled residing with us at Blenheim House ultimately, this is certainly what we aim to achieve, and we are so pleased to hear that you are satisfied with the safe and happy home we have provided for your father. Thank you for your support!

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Review from Joanne S (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience

My dad has been a resident at Blenheim House for a year now. Great staff, good food, spacious room and lovely gardens. He had a weekly Tai Chi class and the wide corridors allow him to get around with his walker with ease. COVID lockdown has been a difficult time, but Blenheim took the threat seriously

from the beginning, locking down early. They currently have a Be More Festival and Dad was chuffed with his crazy golf medal. Events in the garden have been making the most of the summer weather. I have daily video calls with my dad using an Alexa show we had installed and staff have been fabulous fixing the technical problems we've had. It has been a reassuring comforting home for him, supporting him through difficult times. Blenheim House is the best setting we could have possibly found for him.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your lovely review. It is a great pleasure to care for your father. I will pass your comments to the team.

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Review from H U (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience

Dad lived at Blenheim for a little over 3 years. He was always happy and settled. His care and the affection shown towards him were exemplary. Blenheim understood the man he had become and appreciated the man he had been. His end of life care at this surreal time was superb. Blenheim always went the

extra mile. Their gentleness towards him and us, as a family, will always be remembered. We will forever be glad we chose Blenheim as his home.

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Review from Pippa W (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

My Mum has been living at Blenheim since being diagnosed with Alzheimer’s. As her symptoms progressed over the years she has been looked after in an exemplary manner by absolutely everyone throughout and as she is so happy and content, we as a family are happy and content in the knowledge she is experiencing

as full a life as she can. She is in such loving and capable hands.
COVID-19 has been a challenging and difficult time for everyone. The staff at Blenheim have been empathetic and totally professional, keeping me up to date with every change in the home and telephoning me with any personal changes with Mum. It was happily obvious that procedures were already in place for such an event as COVID and Blenheim’s preparedness speaks volumes about their overriding professionalism and desire to give the best possible care for residents and staff.
I cannot express in words the esteem I hold everyone who works at Blenheim. I would thoroughly recommend Blenheim for your loved one.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for reviewing us. It is nice to know that what we do is appreciated. We also Thank You for the support given to us within your Mother's journey in care, we could not achieve what we did without it. I will pass your comments to the Team.

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Review from Kate D (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

My mum was admitted into Blenheim one week before the Covid-19 lockdown and therefore we've been unable to see her. This has been distressing for all of us.
The activities team have been outstanding at organising various events to help keep the residents entertained. Mum experienced a swim with penguins

using the virtual reality equipment and we were able to see her enjoying this on Blenheim's Facebook page. The team also organised a Facetime call with Mum, it was so lovely to see her face, happy and smiling.
The activities team at Blenheim go above and beyond, they are clearly passionate about making sure the residents are engaged and happy.
Thank you to the manager and team.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your kind review. It was a great pleasure to assist your Mother in experiencing virtual reality and to see a smile on her face during the facetime session with you. I will share your kind words with the team.

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Review from Suzie H (Daughter of Resident) published on 4 June 2020
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Overall Experience

We have been so impressed by the care and support Mum has received in the short time she has been at the home. Due to the national lockdown, we have been unable to visit her or even see the home and her move there came about due to the pandemic. She had been in several hospital wards for assessment

after her illness. Very quickly, we were comforted and our worries were soothed by nothing but kindness and patience at such a difficult time. From the receptionist through to the nurses and carers, we received updates and messages and they gave us time to talk on the phone. It was lovely to see V.E. celebrations and activities on social media. When we managed to arrange a video call we were completely overwhelmed with how well she was looking. The staff helped us with getting her to sign a card for my father's 91st birthday, which they posted and on his birthday last week they arranged another video call for his big day which was wonderful for him. Thank you so very much.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your kind review. It is a joy to see your mother settling in well. I really hope that you will be able to visit soon; meanwhile, thank you for your continued support and involvement.

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Review from Nicola G (Daughter of Resident) published on 22 May 2020
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Overall Experience

My father has been at Blenheim for 6-months now, it was a very difficult decision to make, but his Parkinson’s made it difficult for him to stay home.
We looked at a couple of other care homes, and Blenheim was by far the best that we saw. Dad has a lovely light room with an en suite bathroom, which

we felt was a necessity.
The staff are very kind, caring and friendly and Dad loves a bit of a joke with them, it keeps him quite chipper.
The food is amazing, Dad starts the day with a delicious cooked breakfast, followed by a tasty lunch, he says he’s often a bit full up come tea time!
We celebrated my birthday and my granddaughters birthday there and both were excellent.
We would have celebrated a couple more there if it wasn’t for this Coronavirus.
We are kept up to date with any health problems that Dad has, even during these tricky times, their care has been outstanding.
My whole family are delighted with the care that Dad receives there and thoroughly recommend Blenheim.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for taking the time to leave an overall supportive review for our home. I am sorry to read that you felt certain aspects of our home were not 5 star rating - I will look into this and take measures to improve. I will of course pass on your comments to our teams.

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Review from Janet P (Daughter of Resident) published on 21 May 2020
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Overall Experience

My mother recently celebrated her 102nd birthday at Blenheim House at a very difficult time for all care homes during the lockdown. The Home gave her the most wonderful day and although we were so sad not to be able to be with her, she had a really lovely time. Mum was absolutely thrilled by the whole

thing and phoned me up immediately she returned to her room to tell me about it. A special friend of hers was also brought in to join in, along with the staff - though at a distance of course. Mum said that she was amazed to be 102, living in a Care Home and so happy. I have seen a picture of her celebrating and I wish I could have a slice of the cake - it looks delicious. Thank you so much to the staff at Blenheim House for creating such a wonderful, caring home for my mother.

Reply from Mirko Ridolfo, Home Manager at Blenheim House Care Home

Thank you for your lovely review. It is a privilege to look after your Mother. I shall pass your comments to the team.

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Blenheim House Care Home

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