Blenheim House Care Home

27 Shurnhold, Bath Road, Melksham SN12 8DD
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9.7 149 Reviews
  • Blenheim House Care Home, Melksham
Blenheim House is part of the all inclusive and award-winning Berkley Care Group family of care homes.

Blenheim House provides a five-star experience to all residents. From engaging and stimulating events and activities to first-class 24/7 health care – all part of residents’ weekly fees ensuring you can be confident in one monthly fee regardless of visits to hairdressers, trips out, etc, which many other providers will charge you for. The team appreciates every situation is unique and encourages you to give them a call to discuss pricing in more detail.

With over 20 years’ experience in caring for older people, the home is proud to offer the highest quality residential, nursing and dementia care in a warm and welcoming environment. Blenheim House provides residents with an engaging setting to socialise, dine, enjoy favourite activities and explore the beautifully landscaped gardens.

Blenheim House is a vibrant and active community where residents are enabled to live life to the fullest. A community where older people are supported to carry on enjoying all the little things that make them happy.

Encouraging a high quality of life is at the heart of the culture and ethos at Blenheim House. The highly trained and dedicated team approach every day with professionalism and compassion, delivering a service that’s unique to each individual’s needs.

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Care Provided by Blenheim House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Caroline Wood (Home Manager)
  • Admission Criteria
    • All enquiries will be considered pending assessment process.
    • Ages 65+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Blenheim House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £2,000
    • Self-Funded Nursing Care from £2,085
    • Self-Funded Nursing Dementia Care from £2,085
    • RESPITE Self-Funded Residential Care from £1,790
    • RESPITE Self-Funded Residential Dementia Care £1,950 – £1,970
    • RESPITE Self-Funded Nursing Care from £2,235
    • RESPITE Self-Funded Nursing Dementia Care from £2,235

  • All fees include our All-Inclusive service of:
    24 Hour Care | 3 Meals a day | Daily Housekeeping | Daily Hostess service | Daily Activities and companionship | Trips out (When suitable) | Fine Dining Service for families | A Hairdressing service and Chiropody.
    You will also receive access to our Relatives Gateway service which provides you with up to date entries from our care staff, meaning you can see the care and attention given to your relative via a simple to use app.


    We accept admissions who are self funding as well as supported by Local Authority and Top Up funding.
  • (these prices are only a guideline, please contact Blenheim House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Blenheim House would be delighted for family's to visit the Home and see the Blenheim House way of life. Welcome at any time, appointments not necessary but the home are very happy to arrange a guided tour and a one on one, at a time to suit visitors and their needs.


    Any questions at all please call friendly members of staff at Blenheim House, who would be delighted to help with any queries.


  • Parking

  • Parking is available onsite for all of Blenheim House's guests.


Blenheim House Care Home Reviews (149)

Total of 149, showing 101-120
9.7

Blenheim House Care Home has a Review Score of 9.7 (9.693) out of 10, based on 24 reviews in the last 2 years. Over all time Blenheim House Care Home has 149 reviews.

Overall Experience

  • 137
  • 10
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  • 2

Date Published

149
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Review from Rowena C (Friend of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, so friendly and helpful all the time.
Beautiful rooms, always clean and feel homely.
Nice communal areas and so lovely that you can visit and enjoy tea and cake together - such a normal touch but means a lot. The garden area is a nice bonus too.
But most of all my friend is settled
and content and I am not at all worried for his well being here.
They really treat him well.

Reply from Mawson Chipchase, Business Development at Blenheim House Care Home

The team here really do take pride in those little touches that can make a big difference. See you soon for afternoon tea.


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Review from Pamela H (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved my 92-year-old mother to Blenheim. From the day we approached reception (without an appointment) to Mum's admittance, the care, kindness and understanding shown from ALL the staff to our family was outstanding and continues. The care and support Mum is now receiving as a resident
is more than we could have hoped for. She is settling well. Thank you.

Reply from Mawson Chipchase, Business Development at Blenheim House Care Home

It is a pleasure to care for our residents and going the extra mile is one of the things the team here take pride in.
Thank you for your kind comments.


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Review from P J (Wife of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blenheim House is a beautiful, spacious, welcoming and friendly care home. The compassion, kindness and respect shown by caring and nursing staff to residents make Blenheim House a very special place. It is not only the caring and nursing staff though but all of the staff that makes Blenheim House a
happy and restful place to be. It is comforting for me and my family to know that my husband is safe and being cared for by the most caring and respectful team that is Blenheim House.

Reply from Mawson Chipchase, Business Development at Blenheim House Care Home

Thank you for your kind comments.


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Review from Bernard E (Son of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it was decided that mum needed to go into care, we looked at several in the area. When I walked into Blenheim House without prior arrangement, it was evident immediately that it was a home of the highest standards. I was treated with compassion, respect and integrity by all staff, when mum moved
into Blenheim House, my initial findings were superseded as the care and kindness was way above all expectations. All staff at Blenheim House are a credit to their care home and profession. I can now rest easy knowing that mum is getting the best care possible and is very happy.

Reply from Mawson Chipchase, Business Development at Blenheim House Care Home

Thank you so much for your lovely words. We will pass on your comments to the team, who always strive to make sure we provide the best care for our residents.


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Review from Susan B (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely helpful and caring nothing is too much trouble.
During a bout of illness, nothing again was too much to ask the staff spent a lot of time and patience with mum.

Reply from Mawson Chipchase, Business Development at Blenheim House Care Home

Thank you for your kind words, we will make sure to let the team know. They really appreciate the positive feedback.


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Review from Steve B (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has advanced dementia and gets very anxious. He has visibly relaxed since being here and has given some respite to the family as a result.


All staff are calm and friendly and always have time to chat. Of particular note would be the dementia lead and the receptionist downstairs.


The only downside

is it's a little too expensive, even for a 5 star!

Reply from Kiran Chaggar, Business Development at Blenheim House Care Home

Thank you for your kind words Steve, I will pass this on to the team also.


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Review from Rex W (Friend of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Blenheim House Care Centre very welcoming and really caring staff. Well situated on the main road from Melksham to Bath. Ideal for non-car owners as there is a bus stop right outside.

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Review from M H (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Blenheim House for a couple of months but has settled in so well and is very happy here. The staff have all been so welcoming and are always ready and willing to help.

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Review from Carole B (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, content and relieved how my mother is so well looked after in her later years.

Reply from Mike Dearn, Home Manager at Blenheim House Care Home

Dear Carole, thank you for taking the time to complete this very positive review of our home. Feedback is very important to us and is used to aid us to continually improve. Kind regards.


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Review from Richard B (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A modern facility maintained and cleaned to a high standard. Comfortable rooms of a comfortable size, able to accommodate some of my mother's own furniture. Excellent staff who cared for my mother and our family with genuine care and empathy. I felt Mum was in a comfortable, safe, caring environment.

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Review from M B (Daughter-in-law of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression fo the home is good. Staff on front desk excellent very knowledgeable about the home and facilities. Dealt with question and enquiries very professionally. The facilities in the home are very good. The home is clean and well kept, food is good, staff friendly. The cafe area is excellent
for the family. Laundry was an issue, clothes often missing.

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Review from Lucy H (Wife of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we arrived four or five staff greeted my husband and said "Welcome Back" (his second stay). He was well looked after and a carer helped with his morning showers. I had lunch with him on the day he arrived and on the day after I returned from a short holiday and enjoyed an excellent well presented
lunch on each occasion. I appreciate his chance of a break in such attractive surroundings as caring can be tiring when one is 86.

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Review from Audrey B (Respite Resident) assisted by family/friend published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Help was always at hand, pleasant surroundings and very clean. Staff were very helpful and friendly. Enjoyed all the activities with the option to join in or not. Felt very safe and small problems were dealt with quickly.

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Review from Nikki I (Daughter of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here for end of life care and deteriorated very quickly. My sister and I found this hard but nurses and carers were fantastic, always checking we were ok as well as mum, very caring and compassionate. Making it an easier experience all around.

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Review from Lisa P (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care and attention that we have received for my mum as excellent. All the staff are caring and compassionate. Beautiful outdoor space and a coffee shop for relatives to use and this has been wonderful. Also giving us lunch and nothing is too much trouble. If you need to go into a care
home, this is going to be the best you are going to get! Only one thing that the toilet is not working in the bedroom and there is horrible limescale in the toilet.

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Review from Donia C (Daughter of Resident) published on 8 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Blenheim House in May and passed away mid-August. His stay was much shorter than I anticipated but it was long enough for me to form a very positive impression of the care centre. It has beautiful gardens, delicious food, light and airy rooms and varied activities, but it is the
attitude of the staff that so impressed me. Dad had a room on Clover Street, the Dementia floor, and was very frail and vulnerable; the staff were wonderful with him, showing such compassion and understanding and he had settled well. During the last week of his life he was receiving end of life care which was very distressing for the whole family, but once again the staff were wonderful; Mum was able to sit with him and they extended their support and understanding to her during that sad time. It is impossible to fully express my gratitude, thank you all so much; you are exceptional people and it has been my privilege to meet you all and watch you doing such wonderful work.

Reply from Angela Boxall, Head of Operations at Blenheim House Care Home

Thank you for taking the time to write this review about our fantastic staff team at Blenheim House. I am so pleased that they were able to support you and your loved ones at what I know is a very difficult time. We are very lucky to have such a compassionate and caring team at Blenheim House and I will ensure that your thanks and kind words are shared with all of them.


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Review from Trish S (Daughter-in-law of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father-in-law would often be left unclean, unwashed and in old clothes. They didn't accommodate to his personal needs and he was often left with no one to talk to. There were a few incidences where staff shouted and upset my father-in-law. They lost his false teeth, TV remote, clothes, and other
things. When we questioned the staff about him they were rude, unaccommodating and acted as though all the issues either weren't a problem or as though it wasn't their fault.
They shrunk his designer jumper and when questioned about it, pretended it was in the wash for months hoping we would forget about it when in actual fact they didn't want to tell us they had ruined it. We took all our issues up with the manager who was awful and patronising. We moved our father-in-law to another home where he was much happier and the staff were wonderful.

Reply from Angela Boxall, Head of Operations at Blenheim House Care Home

Thank you to the family for taking the time to provide feedback, which we always truly value.


I accept that back at the time to which the comments relate, February 2016, there were shortcomings in this gentleman’s care and in the way that the family’s concerns were initially handled. As with any concerns raised, we take these very seriously and seek to improve by listening and reflecting on all feedback provided. I subsequently investigated this matter myself, met with the family and provided a formal response.


As part of the continued development of the home, a new manager was appointed and we are confident that the care and hospitality services being delivered to our residents have been enhanced.


I am pleased to announce that the progress achieved by Blenheim House has been recognised by the CQC and we have received an overall ‘Good’ rating relating to their recent inspection.


We are always pleased to welcome visitors to Blenheim House and are confident that you will find an approachable and motivated team with happy residents.


Angela Boxall
Head of Operations
Majesticare


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Review from Robin B (Son of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough good things about the home. The care and compassion Dad received while living here couldn't be surpassed.

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Review from A S (Daughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Soup and sandwiches delicious. Puddings go down well too.

Reply from Angela Boxall, Head of Operations at Blenheim House Care Home

Thank you for you kind words. Feel free to join us for soup and sandwiches anytime.


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Review from Sandra M (Daughter of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and well cared for at Blenheim House. All the staff are very friendly, helpful and understanding.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Blenheim House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Blenheim House Care Home is calculated as follows: ( (232 Excellents x 5) + (35 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 287 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Blenheim House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 03 Apr 2025

Thank you for viewing our beautiful, all inclusive, care home. We currently have limited availability for residential, nursing and specialised dementia care, as well as short-term respite stays. At Blenheim House Care home in Wiltshire, we are dedicated to providing the very best standards of person-centred care. Our passionate, highly experienced and vibrant team are dedicated to ensuring our residents enjoy a rich, rewarding and fulfilling life, where choice, independence and dignity is of the utmost importance. Please contact Mandy, our Customer Relationships Manager, today to talk more about the care we can provide and your future home.


Awards / Recognitions (21)

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Meet the Team (9)

Caroline

Caroline Wood

Job Title: Home Manager

Joined: 2024

I’m so pleased to be part of the team here at Blenheim House – it’s a fantastic opportunity and my aim is to have happy residents, family members and staff.


If you’re interested in our home then I’d be delighted to take you on a tour around the grounds, followed by a cup of tea to get to know you a little more.


Mandy

Mandy MacKenzie

Job Title: Community Relations Manager

Joined: 2024

Hi I'm Mandy and I joined the team at Blenheim House in 2024.


Harriette

Harriette Jonik

Job Title: Deputy Manager

Joined: 2019

Hi, I'm Harriette I am the Deputy Manager at Blenheim House and assist our Registered Manager, Caroline, in many aspects of the home. I was previously the Head of Care at the home, and have been in my latest role as Deputy Manager since 2021. Using my Level 5 Qualification in Health and Social Care and many years of experience, I help to maintain our excellent care standards and support the home in its care of adults with residential, dementia and nursing needs


I am motivated in seeing our residents and staff being engaged, happy and living a quality of life that is meaningful to them. Supporting our staff team and helping them achieve their personal goals is something I am passionate about.


Ann

Ann Dunlop

Job Title: Receptionist

Joined: 2022

Hi, I'm Ann and I am the Receptionist for Blenheim House Care Home.


I work alongside our lovely teams to keep the communication effective and deliver a first-class service to our Residents, Families and Staff.


Our admin team works across all of our departments to provide a supportive and administrative role which I love as it makes each day different.


If you have any questions about the home please do give us a call.


Linda

Linda Netherwood

Job Title: Catering Manager

Joined: 2023

Being the Catering Manager at Blenheim House brings me great joy. I take pride in ensuring our residents receive hearty and healthy meals through a stimulating and social dining experience. Our experienced catering team can provide meals for all types of dietary requirements as well as celebrating our residents birthdays with beautifully decorated cakes and a person centred special menu.


Linda

Linda Borthwick

Job Title: Head Housekeeper

Joined: 2024

I am immensely proud to be working at Blenheim House as the Head Housekeeper. Our housekeeping team ensure each resident has a beautifully maintained room to relax in and we take pride in the whole home looking its very best. We love to learn about each resident and always take the time to chat and brighten their day.


Lorraine

Lorraine Dommett

Job Title: Hair Salon Manager

Joined: 2021

Hi, I am Lorraine and I run the Cashmere Salon here at Blenheim House. As the hair stylist for the home, my role is to meet with each resident and offer them a salon experience to help them feel they're very best.


It's wonderful to work at Blenheim House and I am honoured to meet such wonderful people with amazing lives and stories to tell. Our salon experience is part of our All-Inclusive offer and we also welcome family members to join us in the salon for a truly person-centred experience.


Chris

Chris Preston

Job Title: Activities Lead

Joined: 2022

Our Activities Team run stimulating group and individual sessions to keep our resident actively engaged. From cookery, fitness, music, art and more we love to find out what makes our residents sparkle!


Will

Will Corley

Job Title: Facilities Manager

Joined: 2020

I have a passion for working in the care industry and joined Blenheim House in February 2020, having been an Estates Manager at a Mental Health Hospital in the past. I have strong knowledge and understanding of building and services compliance, Health and safety and experience in construction. I lead a dedicated Maintenance Team in carrying out daily and weekly compliance checks, ensuring our home has a robust safety record whilst making sure the home’s aesthetic and comfort levels remain first class.


In my spare time, I enjoy spending time with my family, cycling and walking our dog, Shylo.