Sutton Veny House Nursing Home

Sutton Veny, Warminster BA12 7BJ
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9.9 43 Reviews
  • Sutton Veny House Nursing Home, Warminster
Sutton Veny House Nursing Home is situated in beautiful surroundings, providing an excellent location for a comfortable and tranquil retirement.

Professional care is practiced within stylish interiors, with the team doing their utmost to ensure the home is personalised to the needs and tastes of each resident.

A sensory garden helps residents with dementia, with carers always on hand who themselves have regular training in the latest care techniques.

Sutton Veny House Nursing Home is part of Avon Care Homes Group.

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Care Provided by Sutton Veny House Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria Serban (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Sutton Veny House Nursing Home Reviews (43)

Total of 43, showing 1-20
9.9

Sutton Veny House Nursing Home has a Review Score of 9.9 (9.867) out of 10, based on 17 reviews in the last 2 years. Over all time Sutton Veny House Nursing Home has 43 reviews.

Overall Experience

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Review from K B (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the highest regard for all the staff at Sutton Veny House and cannot thank them enough for the marvellous care they gave my Mother during her stay. They worked above and beyond to provide exceptional care, creating a very warm, happy and safe environment. Through different activities they even
rekindled my Mother's love of arts and crafts which was such a joy to see. I am also grateful for the support given to myself through a difficult time. Sutton Veny House will always have a special place in my heart

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your kind words. It was our privilege to care for your mother and support you. Your appreciation means the world to our team.


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Review from Penny S (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for their patience and care with my mother who has visited twice for a bit of respite. Thoughtful caring people make such a difference to what can be a frightening time in someone's life.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your kind words! Your appreciation means a lot to our team.


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Review from C M (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and friendly. It's peaceful and a lovely energy within the homes and ground. Nothing was too much trouble for the manager or staff.
It's a welcoming and spacious home with a touch of glamour and a fabulous history.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your kind words! We're thrilled you felt the care, warmth, and welcoming atmosphere of our home. It's wonderful to hear the appreciation for charm and history too.


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Review from Stephan H (Son of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now a resident. We have had previous knowledge of Sutton Veny due to my father's six years at the same home, which is why we chose them again for my mother. I have always held Sutton Veny in the highest regard - over many visits the entire staff have been totally professional and friendly,
with good humour and great care. I would certainly recommend Sutton Veny very widely.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your heartfelt review. We're deeply honoured that you chose Sutton Veny once again for your mother, following your father's six-year stay with us. It means a lot to hear that you hold us in such high regard and that our team's professionalism, friendliness, and high-quality care have left a positive impression on you over your visits.


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Review from Jacqui S (Power of Attorney of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed with the staff from the start of our enquiries to Sutton Veny. She has been understanding and responsive throughout the process from viewing the room to settling our loved one into this beautiful place.
The staff team are professional and clearly well-led. The atmosphere is positive
and warm and all members of staff are cheerful, with an attitude of 'can do'.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

We are delighted to hear that your journey with Sutton Veny has been nothing short of impressive right from the start. Our team takes great pride in providing understanding and responsive quality care, ensuring a smooth transition from viewing to settling your loved one into their new home. Your kind words mean a lot to us, and we look forward to continuing to provide excellent care.


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Review from Antonina R (Sister of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for five years. It is a very happy place for him. He is completely bed-bound, cannot move and has complex care needs. The nurses, care staff, cleaners, housekeepers, chefs and helpers are all marvellous. The house is clean and has flowers from the garden or florist all
year round, Easter bonfire night and Christmas are beautifully decorated and celebrated. The food is very good and there is always tea and cake for guests. The atmosphere is happy, the staff courteous, willing and helpful and above all cheerful kind friendly and gentle. He has been nursed back to health after a PEG fitted. He is happy, feels safe, secure and most importantly feels he is at home. He and his family are very grateful that he has such a lovely home. The manager is a force of nature- always cheerful, always supportive and runs a tight ship. An excellent place for my brother who I visit every day. Well done to the manager and her staff- heartfelt thanks from us all.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your heartfelt and positive review. We are deeply grateful to hear about your brother's experience at our home over the past five years. Providing a happy and comfortable environment for our residents is our utmost priority, and we are delighted to know that your brother feels at home with us.


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Review from Cristian M (Friend of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment and care that the residents of this place receive are of high and very high standards. From body care, nutrition and soul care, all give this centre a leading place in recommending it to people who need impeccable services. The extremely nice staff and the management more than present
in all situations made me believe that my friend is receiving the best care and that this place is what everyone deserves to have when life guides you to make the decision to let go and be cared for in a specialized center.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your heartfelt reveiw! We're thrilled to hear about your positive experience with our Home. Providing exceptional care and support to our residents is our top priority.


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Review from Andrew S (Cousin of Resident) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was here a few years ago and now my cousin.
The home is lovely. Very clean. Staff friendly. Good food. Management is helpful. My cousin seems happy here. I can visit all day till 8pm. The home has the feel of being well run. Good atmosphere.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your kind words. I will ensure to pass this great feedback on to the staff.


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Review from E O (Friend of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Veny Nursing Home provides exceptional care and support for its residents. The staff is compassionate, attentive, and goes above and beyond to ensure the well-being and comfort of everyone under their care. The facilities are clean, and thoughtfully designed to create a welcoming environment.
I have peace of mind knowing that my friend is in good hands at Sutton Veny Nursing Home.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your kind words and thoughtful review of Sutton Veny Nursing Home. We are delighted to hear that you are pleased with the care and support provided to your friend. Our dedicated staff strives to create a compassionate and attentive environment, and it is heartening to know that their hard efforts are noticed.


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Review from Christine R (Daughter-in-law of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law recently needed some respite and the manager was able to arrange this in a timely manner. She had never been in a care home before, and was certainly apprehensive.
When she arrived, she was greeted warmly by the manager and the other staff who showed her to a beautiful bedroom that
had a view of the well-maintained gardens, which she enjoyed looking up while she was recovering from a chest infection.
They met all her dietary requirements. She is a little bit picky with her food, but they found things that she enjoyed and nothing was too much trouble.
All the staff were absolutely wonderful and cared for her as if it was a member of their own family.
My own mother has been a resident there for nearly 2 years and has been looked after magnificently. I have absolutely nothing but praise for the team that offers this wonderful care.
I can highly recommend this care home for anybody who’s looking for residential for their family.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for sharing your experience with us! We strive to create a warm and welcoming environment for all our residents, and it's truly gratifying to know that we were able to meet your expectations. We appreciate your kind words and recommendation and will pass all your words on to the staff.


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Review from W J (Daughter-in-law of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Sutton Veny for 6 years. In that time she has been well looked after. The care and kindness she is shown by all members of staff has made her time here as easy as possible for her and for us. The home is extremely well run and this is down to the dedication of the staff.
We are always met with a warm welcome when we visit.
At 98 my mother-in-law has a big smile for the staff when they frequently pop in her room to say hello.
This is more than confirmation to us that she is happy and in good hands.
The staff are always happy to update us on Mum and keep us informed of her care. She has a lovely large bright room to spend her days in. At 98 she's not that active but the staff always make the effort to include her in activities that are going on.
We are extremely happy that Mum is here spending her twilight years under the care of Sutton Veny and its staff.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

It's heartwarming to hear such positive feedback about Sutton Veny and its staff. It's reassuring to know the staff go above and beyond to ensure she feels included and cared for. Thank you for sharing this wonderful testament to the quality of care provided by Sutton Veny we will pass this on to the staff.


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Review from Carolyn C (Niece of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been at Sutton Veny nursing home for three months now and has settled in very well. She has a lovely spacious room with lovely views. The staff are always kind and caring and she enjoys the food.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for taking the time to share your experience with us! We're delighted to hear that your Aunt has settled in comfortably at Sutton Veny Nursing Home. It's wonderful to know that she enjoys her spacious room and the lovely views it offers. We're also pleased to hear that our staff's kindness and care have contributed to her positive experience.


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Review from C P (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad entered the home at the end of July 2023 for respite care and unfortunately, we couldn't get a package in place for him to return home. He passed away on 27 March 2024. The manager was so helpful. Dad, ex-military, quite reserved, and liked things done 'properly' was treated with respect, kindness
and dignity throughout his stay. The carers really do care and I was touched by their kind words and thoughts after he passed away. A special mention for one person, as he spent time with Dad taking communion or just talking to him on spiritual matters - I know Dad got great comfort from this. The staff are so welcoming at any time of day when you visit, everything is clean and nothing is too much trouble. I am grateful that Dad was so well looked after by kind and compassionate people. Thank you.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for taking the time to write this review. Your kind words about our staff's welcoming nature, cleanliness, and willingness to go above and beyond mean a lot to us. We strive to create a warm and supportive environment for our residents and their families, and we're glad that was reflected in your experience. Thank you for entrusting us with your Dad's care.


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Review from Annette P (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All at the home were outstanding with regard to the care of our mother. We cannot recommend the house enough with the caring staff. Thank you so much for all you have done. It has been hard for us to choose to send our mother away but it felt like home from home.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for taking the time to share your experience with us. We're truly touched by your kind words and are delighted to hear that our staff provided outstanding care for your mother. It means the world to us to know that we were able to make her feel at home and provide a comforting environment for your mum. We will pass your lovely comments over to the staff.


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Review from B H (Niece of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Veny House is outstanding. My aunt's needs are all cared for with attention to detail, understanding and humour. The manager is brilliant and I'm always informed of anything needed, anything relevant. The staff are always so friendly and the activities provided are enjoyed by my aunt. Her room
is lovely, as is the rest of the house. It feels more like a home than a care home. We are lucky to have such a super place close by. Neighbours have also a relative there and have said in the past that they agree!
p.s. my aunt really enjoys the food and a glass of wine.

Reply from Maria Serban, Registered Home Manager at Sutton Veny House Nursing Home

Thank you very much for your kind words, we really appreciate your kind words and I will pass the feedback to all the staff.


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Review from R D (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been made so welcome by all the staff!
The food is excellent, and nothing is too much trouble!
My mother has only been in the home for one week, but is so happy and enjoying her new home!
Thank you, everyone, at Sutton Veny Nursing Home!

Reply from Maria Serban, Registered Home Manager at Sutton Veny House Nursing Home

Thank you so much for your kind words. The staff here work very hard to make everyone feel as at home as possible. I will pass all your kind words on to the staff.


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Review from Richard F (Nephew of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has just moved into Sutton Veny House, and he has been welcomed and made at home by the wonderful staff. Nothing is too much for them; they meet all his needs, and the environment is safe and secure and nicely set in the countryside, which is what my uncle is used to. The 100+-year-old stately
home is impressive, and the rooms are big with high ceilings and massive windows, not the sanitised, impersonal environment you find in other care homes. The staff are always happy, helpful and welcoming and treat my uncle with care and kindness. I can only hope that if my time comes to go into care that I end up at a caring place like this.

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Review from Alex J (Friend of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to say that Sutton Veny is an ideal place for people who value order, peace and respect for privacy and needs. The employees are incredibly dedicated and treat the residents like family. My friend has been living there for two years and speaks of it fondly, saying it truly feels like
home. They have communal meals and partake in activities together, such as playing games and having exercise classes. Knowing that my friend is in such a safe and caring environment gives me great comfort, and I am confident that if I ever need care, Sutton Veny will be the perfect place for me. This place is truly worth every penny.

Reply from Maria Serban, Manager at Sutton Veny House Nursing Home

Thank you very much for your kind words. I will pass the message on to the entire team, and I'm sure they will appreciate the amazing feedback.


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Review from S T (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Sutton Veny for some time, and the care and kindness shown towards her have been exemplary. We are grateful to the team for acting swiftly when problems are flagged, and our family is heartened by the way the staff go out of their way to really know# and spend time with
our mother.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your time to leave this review for us. I will pass on your kind words to all the staff at the home.


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Review from Robert P (Son of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my mother to Sutton Veny House earlier this year, we have been extremely impressed and heartened by the care and support given. The management and staff go the extra mile to look after both my mother's best interests and the needs of the family.
The environment created by the home is welcoming
and cares in a way that we had not previously experienced. I cannot recommend highly enough for the support given with a special mention to one lady for all that she does above and beyond.

Reply from Maria Serban, Manager at Sutton Veny House Nursing Home

Thank you for your kind words, we really appreciate your time to write this review, I will pass the message to all the team from Sutton Veny.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Sutton Veny House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Sutton Veny House Nursing Home is calculated as follows: ( (169 Excellents x 5) + (26 Goods x 4) ) ÷ 195 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Veny House Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Maria

Maria Serban

Job Title: Home Manager

Maria is the manager of Sutton Veny and oversees the wellness of Sutton Veny residents.


She leads a brilliant and experienced team who shares our values and compassion. She’s dedicated to enriching the lives of the people that choose to live at Sutton Veny.


Frequently Asked Questions about Sutton Veny House Nursing Home

What types of Care is Sutton Veny House Nursing Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutton Veny House Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Sutton Veny House Nursing Home have?

There are 22 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Veny House Nursing Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sutton Veny House Nursing Home to the centre of Warminster?

2.2 mile(s) as the crow flies, distance by road may be significantly further.