Review from Carolyn B (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident at Sutton Veny Care Home since November 2021. When we heard that the then manager was moving on from managing the home, we were naturally anxious. However, we were delighted when the new manager was appointed as the manager. She had been the key worker for my mother, and

we had already built up a good relationship. She has kept things the same, and the transition has been very smooth. She is a lovely person who always listens and acts on our conversations. I feel that my mother is completely safe and well looked after and that if I need anything for my mother, the manager will get it sorted.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you very much for your kind words, and we really appreciate your review.

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Review from C R (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience

My mother was given an emergency placement at this care home. One lady was extremely caring and thoughtful when my mum arrived, as were all the staff. I was apprehensive about taking my mother to a care home that I knew nothing about, but I immediately felt at ease with her warm welcome. The home is

stately and has beautiful grounds, which the residents can enjoy absolutely stunning and a pleasure to explore. My mum has settled in so well that she is determined to stay! The room is beautiful and comfortable. The care my mum is giving is outstanding, and I cannot fault anything. The food looks lovely, and my mum is certainly enjoying everything that she is given. I have been advised that I can join my mum for a meal if I give advance notice, which is lovely. I appreciate the fact that each resident is given holistic care tailored to their needs. It is so good to have my mum somewhere where she's safe and cared for, and most importantly, happy. I would very much like to pass on my appreciation for their kindness.

Reply from Maria Serban, Manager at Sutton Veny House Nursing Home

We really appreciate your kind words, and we thank you for your time in this review. We are glad your mum settled in well and would like to stay with us. Thank you again for your words; I will also pass on your appreciation to the staff.

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Review from Emma U (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience

My mother arrived at Sutton Veny on the 16th of August after being in hospital with Sepsis. One particular lady and her team have shown her great care and attention since she moved in. They are always so cheerful, and nothing is too much trouble. My mother is now settled into a lovely room, overlooking

the beautiful gardens.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your kind words. The staff at Sutton Veny will always strive to do as much as they can for all of our residents. We are glad that your mother has settled in and is also enjoying our garden. Thank you once again.

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Review from Richard W (Nephew of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience

The move from another nursing home locally five months ago to Sutton Veny Nursing Home proved timely. My aunt was very well cared for by a team who found time to talk to her and offer the respect and dignity that made her feel settled as her life of 93 years was coming to its end. The emphasis on providing

care and compassion to an elderly lady was so evident. Despite the constraints of Covid restrictions, the staff went to great lengths to get to know her and offer her a continuity of care, often on first name terms. Communication with her family was excellent. The support of the local GP enabled the nurses and carers to offer her an end of life care creating peace and calmness. My only regret is not moving her four years ago to Sutton Veny, a home of comfort and care. Well done!

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your kind words; I will pass your kind comments over to the staff.

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Review from Bill N (Relative of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience

A beautiful house located in a wonderful place, with an imposing design, keeping the culture and tradition, an extraordinary garden and a special interior as if it were a corner of Heaven. Qualified staff and an extraordinary kitchen, rising to the highest standards. Very good management, a manager

with an open mind and respect, especially to our peers and the environment. I recommend this wonderful house - enjoy!

Reply from Maria Serban, Manager at Sutton Veny House Nursing Home

Thank you very much for this review of Sutton Veny Nursing Home. We really appreciate your kind words and your positive comments, and they will be forwarded to the team.

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Review from J W (Daughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience

My mother went into Sutton Veny nursing home in July last year, having broken her hip. The manager could not have been more helpful and took the stress out of the situation. My mother settled in well, and the caring and friendly staff looked after her well through difficult times during the pandemic.

The staff were always welcoming, helpful and cheerful when I visited my mother.

Reply from Maria Serban Sutton Veny Manager, Manager at Sutton Veny House Nursing Home

Thank you for your kind words and for taking the time to give us your feedback. Here at Sutton Veny, we always strive to give excellent care to our residents. We aim to make our care personalized and maximize their quality of life.

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Review from Andrew S (Son of Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience

The nursing home is a beautiful house. The staff are caring and kind. It's a lovely environment, and I feel that my mother could not be in a better place.

Reply from Suzanne, Regional Manager at Sutton Veny House Nursing Home

Thank you! We truly appreciate your kind words. The team work hard to provide a warm and friendly home for your mother, and your positive comments will be forwarded to the team.
Kind regards.

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Review from Laura A (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience

My dad became a resident at Sutton Veny in December 2018. I cannot thank the staff enough for all their daily dedication, kindness and hard work; they go above and beyond in my eyes.
Sutton Veny does not only do day-to-day care (which is no small task in itself), they also have interactive activities

for residents and their families (when Covid was not a restriction), they raise money for great causes/charities - currently, they are raising money for toiletries to send to the people in Ukraine.
I really could not have asked for a better care home for my dad, and no words can thank the staff enough. Thank you all from the bottom of my heart.

Reply from Paula Brown, Manager at Sutton Veny House Nursing Home

Thank you for your kind words; we always strive to give excellent care to our residents, which are personalised and maximise the quality of life.

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Review from I B (Resident) assisted by family/friend published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience

Staff very helpful.
Stayed for the week, so didn't participate in activities.

Reply from Paula Brown, Home Manager at Sutton Veny House Nursing Home

Thank you for taking the time to leave a review. I am pleased that you found the staff helpful; I know they were fond of you and would love to have you come and stay again.

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Review from Mark H (Son of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience

Sutton Veny House is properly managed and run by staff who dearly care about the residents. The manager volunteered to collect my mother at the start of her stay and then returned her home at the end of her stay. She was always available, even on her days off and when on holiday.

Reply from Paula Brown, Manager at Sutton Veny House Nursing Home

Thank you for your kind words. We pride ourselves as Sutton Veny House in delivering personalised care to every resident.

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Review from Brian H (Son of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience

I have found the care of my mother to be excellent, even with having to cope with the added burden of Covid-19. All the staff I have met are helpful and treat my mum with the utmost kindness. It is obvious to me that under the guidance of a knowledgeable and experienced manager, all runs well at Sutton

Veny House.
Thank you all.

Reply from Paula Brown, Manager at Sutton Veny House Nursing Home

Thank you for taking the time to give us your feedback. Your kind words are much appreciated as we love what we do.

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Review from Angie O (Niece of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience

The incredible team at Sutton Veny House Nursing Home, led by the immensely competent manager, are to be commended for the outstanding level of care they provide. Their "can do" attitude, coupled with good grace and humour, means those in their care are all looked after in extremely comfortable and

well-appointed surroundings. Residents are treated with kindness and compassion, with visitors made to feel they are being welcomed by friends. A true masterclass in how care homes should be run and immense credit to all those individuals involved in the provision of such excellent, caring care.

Reply from Paula Brown, Manager at Sutton Veny House Nursing Home

Thank you for taking the time to leave a review. We love what we do, and hearing your kind words about the home and our staff makes us very proud.

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Review from Hugh O (Nephew of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

We have been delighted by the care our relative has received at Sutton Veny House. From the moment of his arrival, he has been made to feel welcome by the friendly, cheerful and caring staff. They have tailored a care package to him and really go the extra mile on his behalf. The end result is that

our relative has settled in well, is comfortable and feels safe and well cared for. He is far happier than he has been for months, and we are most grateful to the whole team at Sutton Veny House.

Reply from Paula Brown, Home Manager at Sutton Veny House Nursing Home

Thank you very much for you kind words, we here at Sutton Veny House always endeavour to give kind, compassionate care to our residents.

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Review from D O (Great-Niece of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience

Since my uncle arrived at Sutton Veny House, I have been astounded at the level of care he received. All of the staff are so lovely and always so willing to help. Speak on behalf of my family, we are all so pleased with Sutton Veny House, and it will certainly forever hold a very special place in all

our hearts!

Reply from Paula Brown, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your kind words; we always strive to deliver the highest standards of care to each and every individual here at Sutton Veny House.

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Review from T M (Sister of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience

The management and staff made my sister feel extremely welcome, and all commented on how outstanding she was as a character. We felt that she was truly welcome and part of their family, which put our minds at ease. Due to the current Covid situation, the home was unable to put on their usual activities

and entertainment, but went out of their way to make my sister feel at home - we know she would have enjoyed these. My sisters care exceeded expectation during the Covid outbreak, but she would've loved to have been able to explore the beautiful house and grounds. Unfortunately, even though the staff kept her safe, she caught Covid after a short hospital stay and sadly passed away. We wish she could've been able to enjoy the beautiful home and staff for a lot longer.

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Review from M W (Wife of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience

After several periods of respite care, my husband moved permanently into Sutton Veny in June 2020. He always seemed contented and enjoyed the peaceful surroundings - not the constant bell ringing that occurs in so many modern homes. The caregivers were so good to him, showing respect and patience. In

spite of restrictions caused by covid-19, we were asked to visit (pre-arranged) and weal able to take him out to enjoy the lovely gardens at the home.

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Review from E H (Daughter-in-law of Resident) published on 31 December 2020
Submitted via Postal Card • Report

Overall Experience

In the present climate of uncertainty regarding Covid-19 the staff and in particular, the manager has been so helpful. They have tried to keep everything as normal as possible. They have been open and honest regarding the difficulties they have and are still facing. It certainly can't be easy for them.

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Review from Gillian B (Wife of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience

Sutton Veny has looked after my husband for the last two years or so extremely well and I would not hesitate to recommend it to anyone else. The rooms I have seen are always clean and welcoming. No nasty smells and the staff are always welcoming. The house is beautiful. The present manager is doing

an excellent job and has made many improvements since she joined.

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Review from Susan F (Wife of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience

My husband is being cared for so well by all the staff at Sutton Veny House. Even though he has advanced dementia and can become agitated, all staff treat him with kindness, respect and dignity. We are always welcomed, and the staff are very friendly.

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Review from B R (Resident) assisted by family/friend published on 22 February 2020
Submitted via Postal Card • Report

Overall Experience

The new manager is really making a difference. She takes time to listen to me. I came here last November and I was traumatised, underweight, frightened and very sad. Since I have been here, I have gained half a stone, I am no longer frightened. I like the staff. Most important I feel respected, listened

to and I feel safe. I very much want to stay here. I have cerebral palsy, learning difficulties, complex needs.

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Sutton Veny House Nursing Home

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