Trowbridge Oaks Care Home has a Review Score of 9.7 (9.663) out of 10, based on 15 reviews in the last 2 years. Over all time Trowbridge Oaks Care Home has 73 reviews.
Review from S J (Daughter of Resident) published on 5 November 2024
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Overall Experience
5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from Phil H (Son of Resident) published on 31 October 2024
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4.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home
Thank you for your kind words. We are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Chris K (Daughter of Resident) published on 19 April 2024
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your lovely review. We are so happy to hear you feel like a part of our Trowbridge Oaks family and we are pleased that your parents had a wonderful time celebrating their 70th Wedding Anniversary. It is always nice to hear words like kindness being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Dave M (Brother of Resident) published on 21 March 2024
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5.0 out of 5
Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your lovely review. We are very happy to hear you can feel such ease knowing your brother is so well taken care of by our staff, especially over such a long period of time in our home. Thank you for choosing Trowbridge Oaks care home.
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Review from Ann T (Friend of Resident) published on 12 March 2024
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4.0 out of 5
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your kind words, we are pleased to hear the 100th birthday celebrations went well! We hope to see you again soon.
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Review from L M (Daughter of Resident) published on 31 January 2024
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4.0 out of 5
Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after very well in our home. We hope to continue providing your Mum with the best possible care, and we will certainly pass your comments on to the manager.
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Review from Virginia W (Niece of Resident) published on 17 January 2024
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5.0 out of 5
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your kind words. We are happy to hear you enjoyed the entertainment on offer. We are looking forward to seeing you again soon.
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Review from C E (Daughter of Resident) published on 30 August 2023
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4.0 out of 5
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for taking the time to leave your lovely review in regard to our recent fete. Please let us know if there is anything we can do to make your loved ones stay as comfortable and as excited as possible with more events like this.
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Review from Rachel K (Granddaughter of Resident) published on 21 August 2023
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5.0 out of 5
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for taking the time to leave your review. It is always nice to hear words like “kind” and “caring” being used to describe our staff. We hope to continue providing your nana and grandad with the best possible care.
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Review from Debra R (Daughter of Resident) published on 21 August 2023
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4.0 out of 5
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your lovely review, we are glad to hear you enjoyed the summer fete at Trowbridge Oaks Care Home. We are looking forward to seeing you again.
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Review from Michael L (Son of Resident) published on 11 August 2023
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for taking the time to leave your lovely review. We are happy to hear you feel like a part of our Trowbridge Oaks family. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your Mum with the best possible care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Sarah D (Daughter of Resident) published on 3 August 2023
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for taking the time to leave your lovely review. We are so pleased that your mother was impressed with the delicious meals and the comfortable set-up at Trowbridge Oaks Care Home and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from A M (Daughter of Resident) published on 4 July 2023
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your lovely review. We hope Trowbridge Oaks Care Home did everything possible to make the transition as easy as possible for your mum and we are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Roger R (Son of Resident) published on 28 June 2023
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4.0 out of 5
Reply from Rebecca Kellegher, Customer Service Adviser at Trowbridge Oaks Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Friendly” and “Helpful” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
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Review from Derek S (Respite Resident) published on 18 April 2023
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5.0 out of 5
Reply from Rebecca Kellegher, Customer Service Adviser at Trowbridge Oaks Care Home
We appreciate you taking the time to leave us your comments. It is pleasing to hear that you have been able to mobilise again with your frame and that you have made good friends. We look forward to seeing you again.
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Review from Alan J (Resident) assisted by family/friend published on 9 February 2023
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5.0 out of 5
Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your review. Please let us know if there is anything else we can do to make your stay as comfortable as possible.
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Review from Alan G (Son of Resident) published on 23 January 2023
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3.0 out of 5
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for taking the time to leave us your review. We are pleased to hear you are happy with your father's care and we will certainly pass your comments on to the management team to see if there is anything further we can do to make his stay as engaging as possible. If there is anything more we can do to make your loved one comfortable, please don't hesitate to contact us.
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Review from Karen G (Granddaughter of Resident) published on 19 January 2023
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5.0 out of 5
Reply from Rebecca Kellegher, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your kind words. We are so pleased to hear you are always informed of any changes to your gran's care and that you are very happy knowing she is safe and taken care of.
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Review from A P (Daughter of Resident) published on 5 July 2022
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4.0 out of 5
Reply from Amanda Barnes, Customer Service Adviser at Trowbridge Oaks Care Home
We appreciate you taking the time to leave us your comments, It is wonderful to hear that you enjoyed our Jubilee party and enjoyed the food and entertainment. Thank you for helping us celebrate.
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Review from Amanda M (Sister of Resident) published on 5 July 2022
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5.0 out of 5
Reply from Amanda Barnes, Customer Service Adviser at Trowbridge Oaks Care Home
We appreciate you taking the time to leave us your comments, We are happy to hear that your sister loves our home. Please let us know if there is anything more we can do to make your sisters stay more comfortable.
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The Review Score of 9.7 (9.663) out of 10 for Trowbridge Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.663 for Trowbridge Oaks Care Home is calculated as follows: ( (120 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 175 Ratings = 4.663
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Trowbridge Oaks Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Oct 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
Trowbridge Oaks Care Home offers lots of modern conveniences to make life as comfortable as possible. Each room is comfortably equipped with en-suite facilities and the dining rooms have attractively set tables with a bright and airy feel.
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Job Title: Home Manager
Joined: 2008
I have been a care home manager within Bupa for many years – working at care homes in Shockerwick, Chippenham and Cirencester. I joined the team at Trowbridge Oaks in January 2022.
Before I become a care home manager, I was deputy manager in one of our Bupa care homes for 2 years.
I qualified as a registered nurse in 2002. I trained and worked in Salisbury Hospital and then moved into the care home sector. I always wanted to work in a care home due to my experiences as a young child visiting the care home which my aunt and uncle owned. In my teenage years, I helped care for my grandmother which further confirmed that I wanted to become a nurse.
What I enjoy most about working in care services is being able to help others, whether that be residents, family members or my colleagues, and the satisfaction that this brings. No day is the same and I am grateful that I get to work in an environment that is person and family-centric.
I live locally to the care home – in Westbury.
Outside of work, I enjoy spending time with my daughter and partner.
I have a passion for anything science fiction and I love visiting theme parks with my family.
Job Title: Deputy Manager
Joined: 2003
I have been a registered nurse at Trowbridge Oaks for 20 years and was appointed as deputy manager in June 2022.
I have a hospital background, with years of experience as a registered nurse. I made the decision to move to the care sector and fell in love with it.
I enjoy the challenge and responsibility of providing the right level of care for our residents and I find the experience very rewarding.
I live locally to the care home – in Trowbridge. I love spending time with my family when I am not at work.
Job Title: Activity Co-ordinator
Joined: 2002
I have worked at Trowbridge Oaks for 21 years. Prior to this, I was a regional manager for John Lewis warehouses in London. I started a family and relocated to Wiltshire. I wanted a change of career and saw the vacancy at Trowbridge Oaks. I wanted to help people and thought the role would bring me more job satisfaction.
I love working with the residents, learning about their history and the lives that they have lived. Every resident has a different story and it is an honour to serve these people.
I live in Trowbridge. I have a lovely wife and two wonderful children. I like walking in the countryside and spending time with my family.
Job Title: Head Chef
Joined: 2015
I joined Trowbridge Oaks in 2015 as a kitchen assistant and was promoted to head chef in August 2023.
I attended Clarendon School where I studied home economics as an option for my exams and have enjoyed cooking ever since. I owned a coffee shop for 2 years which I thoroughly enjoyed running. I loved getting to engage with my customers. I then became a manager in a canteen for around 2 years. After which I started at Trowbridge Oaks as a kitchen assistant and worked my way up.
What I enjoy the most about my job is that every day is different. The most enjoyable bit about working in care services is knowing that everything you do is helping others. It’s also an honour to work with people that are so kind and make you smile everyday and to know what you do is always appreciated.
I have 4 daughters and 6 grandchildren, who I enjoy spending time with. My hobbies outside of work are gardening and baking. My family and friends are constantly asking me to make cakes for birthdays and special occasions. I also enjoying watching game shows and cooking programmes.
Job Title: Financial Administrator
Joined: 2020
I have been working as a financial administrator in the care sector for the past 10 years, the last 3 years here at Trowbridge Oaks.
My first care home was local to the village where I live. Over the years, I have worked in 4 different care homes and have gained a lot of knowledge of the job role during this time.
I thoroughly enjoy interacting with our residents and their families. I also find it rewarding to support all our staff. My role is very varied, which I love, no two days are the same!
I spend a lot of my free time supporting my daughter in her chosen sport of Baton Twirling, even to the extent of setting up and running my own competition association! When I’m not tied to a sports hall, I enjoy spending quality time socialising with my family.
Job Title: Receptionist and Engagement Champion
Joined: 2022
I spent five years working for the NHS first as a receptionist, then became a clinical coder and finally a healthcare assistant. I’ve always loved helping people so when I moved to Trowbridge I thought I would see what working in the care home sector was like, it was the best decision I have made! I love my job, every day is different and we are lucky to have such an incredible team.
Job Title: Activities Co-Ordinator
Joined: 2024
Before working with Bupa, I was working in the Health and Wellbeing sector through Dance and Holistic Massage. I have always been passionate about person-centred work and about helping people access a better quality of life. My Grandad was in a care home for the end of his life and seeing the team at his care home look after him inspired me to look for work in the care sector. The best part about the job is the people! I’m enjoying connecting with the residents, trying to understand what would bring them joy and fulfilment, as well as hearing about their lives. Our staff team is really welcoming, friendly and hard-working and I’ve loved being embraced into the heart of the home by everyone
Job Title: Housekeeping Supervisor
Joined: 2022
I have worked for Bupa since April 2022 but have been working in this new role as a housekeeping supervisor since June 2024.
I started as a care assistant at Trowbridge Oaks and I did this for around a year and a half then I decided I wanted to do a bit of housekeeping as well as care so I did a bit of both for a few months but then I made the decision to fully come off of care to go fully into housekeeping in March 2024, this is what lead me to my current role as a housekeeping supervisor.
I originally started my first ever job in a care home setting when I was 18, I started as a housekeeper in a care home but after a few months of working in the care home I found myself wanting to be on the care side more so that’s what started my journey as a carer off and I have worked in a few homes as a care assistant and even once in the community as a senior care assistant before I found my job at Trowbridge oaks.
The thing I enjoy most about working in the care home is spending time with all the residents and their families ensuring they have everything they need and helping to create a nice, homely environment.
I live locally to Trowbridge in Westbury with my partner and our dog. Outside of work, I have a passion for nails, so I also do nails for people from my little salon in my house and have been qualified in nail treatments since June 2023.
