Trowbridge Oaks Care Home

West Ashton Road, Trowbridge BA14 6DW
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9.6 78 Reviews
  • Trowbridge Oaks Care Home, Trowbridge
Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care.

The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days.

A bright conservatory can be enjoyed whatever the weather. Many of the well-furnished bedrooms have garden views, and all have been furnished and decorated to create a homely feel.

A varied seasonal menu is prepared using fresh produce and there are always hot and cold options. The chef also caters for individual tastes and special needs.

Residents are encouraged to get involved with home life, whether helping with light gardening or spending time socialising at mealtimes.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Trowbridge Oaks Care Home'.

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Care Provided by Trowbridge Oaks Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Linda Watts (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Trowbridge Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

Trowbridge Oaks Care Home Reviews (78)

Total of 78, showing 21-40
9.6

Trowbridge Oaks Care Home has a Review Score of 9.6 (9.648) out of 10, based on 20 reviews in the last 2 years. Over all time Trowbridge Oaks Care Home has 78 reviews.

Overall Experience

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Date Published

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Review from Alan J (Resident) assisted by family/friend published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We appreciate what the staff do for us, thank you.

Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your review. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from Alan G (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father's general care is good but being blind, he needs to have someone sat talking to him. My wife and I visit twice a week and my sister and brother once a week but to him, it seems like no one has been to see him for weeks at a time.

Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave us your review. We are pleased to hear you are happy with your father's care and we will certainly pass your comments on to the management team to see if there is anything further we can do to make his stay as engaging as possible. If there is anything more we can do to make your loved one comfortable, please don't hesitate to contact us.


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Review from Karen G (Granddaughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very friendly, the home is always clean and I am always informed of changes with my gran's medication and GP visits. I am very happy knowing my gran is well taken care of.

Reply from Rebecca Kellegher, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are so pleased to hear you are always informed of any changes to your gran's care and that you are very happy knowing she is safe and taken care of.


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Review from A P (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended the Jubilee party on the 3rd June 2022. The weather was good so it was held outside which was decorated, and the whole event has a lovely atmosphere. The entertainment was really good and the food was excellent. The staff were all really friendly and attentive. The residents all seemed to
enjoy it and was lovely to be able to all be together.

Reply from Amanda Barnes, Customer Service Adviser at Trowbridge Oaks Care Home

We appreciate you taking the time to leave us your comments, It is wonderful to hear that you enjoyed our Jubilee party and enjoyed the food and entertainment. Thank you for helping us celebrate.


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Review from Amanda M (Sister of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is fantastic. My sister loves it at the home and they can't do enough for her.

Reply from Amanda Barnes, Customer Service Adviser at Trowbridge Oaks Care Home

We appreciate you taking the time to leave us your comments, We are happy to hear that your sister loves our home. Please let us know if there is anything more we can do to make your sisters stay more comfortable.


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Review from Trudy S (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite Dad's admittance during continuous lockdowns from early January 2022, the last few months are feeling like how I imagined the care home experience to be for Dad. The recent Jubille event was excellent, and all the staff made so mic effort for their residents and families! Everyone is always
very helpful and kind, despite all the issues everyone has been through.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home

Thank you for your feedback. We are so happy to be able to invite our resident's families and friends back in for events again. It really was a fantastic celebratory day for the Jubilee, we look forward to seeing you again soon.


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Review from P N (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum Jubilee celebration; Trowbridge Oaks pulled out all the stops for a wonderful, colourful celebration. Music for all to enjoy; plenty of colourful food and drink, bunting and flags. So lovely to see staff, residents and family enjoying a wonderful afternoon of togetherness. Well done for all
the hard work.

Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review. We were so happy to invite family and friends to join our home in celebrating such a spectacular event. Thank you for coming and enjoying it with us.


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Review from Royston H (Husband of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Queen's Jubilee was celebrated at Trowbridge Oaks Care Home, and a fantastic day was had by all. Most came in fancy dress. The singer was great. Staff went that extra mile to make it a wonderful afternoon for all. Food was of a high standard. All joined in to make it a great Platinum Jubilee; the
Queen would have felt at home. Well done to you all for a great time.

Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like our staff go through the extra mile to make our events as thoroughly enjoyable for the residents as possible. We are looking forward to seeing you again soon.


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Review from M H (Son of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff. Clean and safe environment. Nothing is too much trouble to help keep happy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home

Thank you for taking the time to leave us your review. It is always so nice to hear from family members who feel their loved one is well cared for in our home.


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Review from Ann C (Mother of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been in the home for three years now and she loves it. The staff are brilliant. The home is clean, they are also on hand and can't do enough for her.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home

Thank you for your kind words. We are so happy to hear that your daughter loves living with us at Trowbridge Oaks and feels well cared for. Thank you again for your review.


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Review from Ian H (Son of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only say how pleased I am with the care given to my mother. I would recommend The Oaks to anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home

Thank you for your kind words and your recommendation.


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Review from J R (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't been able to visit my mother for 13-months due to the Covid pandemic, however, we have been kept informed by telephone, photos and lots of video chat with my brother, sister, father and I. It's been very hard for everyone concerned, and now with pod and room visits, we are connected again.
I had my first room visit today, the staff couldn't have been more helpful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home

Thank you for your review. We are glad to hear you were kept informed throughout what has been such a difficult time. We are happy to be able to welcome you back for visits.


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Review from Philip G (Son of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for almost a year. For most of this time, the home has been closed to visitors due to Covid-19, and I have been based outside of the UK.


Despite this, the staff have contacted me and my family over FaceTime, and we've been able to see that he's being looked after very

well indeed. Everyone we have had contact with has been incredibly friendly and caring, and I was very impressed with the way that management reacted early to the pandemic, locking down the home before many others in the country, adopting a cautious approach which has proved to be very sensible indeed.


I can highly recommend Trowbridge Oaks. Many thanks to all the staff for doing such a great job - especially in the current circumstances.


Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home

Thank you for your kind words, especially during such uncertain times. We appreciate it is trying circumstances for our resident's families, so please let us know if there is anything else we can help with.


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Review from Ruth C (Daughter of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so reassured that my mother lives in such a caring environment, particularly at a time when safety and security are so precarious due to Covid. The Care Home have been fastidious in supporting communication between myself and my mother, using Facetime calls when I have been unable to go in to visit
her. Care staff are always friendly and supportive, as are admin staff, and they are always happy to answer questions. I work as an advocate for people with dementia and learning disabilities and, having extensive experience with other Care Homes, I can highly recommend Trowbridge Oaks.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home

Thank you for your kind words. We appreciate you taking the time to leave us your feedback.


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Review from C H (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with Trowbridge Oaks Care Home. It is well run with attentive and caring staff who treat their residents with respect. Visitors pre-covid received a warm welcome whenever they visited at any time of the day.
The Oaks has a calm and friendly atmosphere and the interiors are
bright and clean. There's a lot of natural light in the residents' rooms. What we particularly liked is that the bedroom doors are open so residents can see activity in the corridors.
Since The Oaks closed its doors to visitors they have become tech-savvy and we have deeply appreciated the weekly facetime calls. They have done a fantastic job keeping residents safe and we would highly recommend them.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from Stephen M (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The visit went extremely well.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home

Thank you for taking the time to leave us kind feedback, we really appreciate it.


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Review from S R (Son of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff is very friendly and informative, respectful, and caring.

Reply from Stephen Rondel, Customer Adviser on behalf of the team at Trowbridge Oaks Care Home

Thank you for your feedback. We are always happy to help.


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Review from M M (Wife of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It seems the Oaks has got it just right. Good care, kindness, and a happy atmosphere. The staff is always cheerful, especially so during this very difficult time we are all experiencing. Well done!

Reply from Stephen Rondel, Customer Adviser on behalf of the team at Trowbridge Oaks Care Home

Thank you for such kind words. We are glad to help you and your family through such a difficult time.


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Review from D G (Husband of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5 months, I was extremely pleased to be offered a garden visit to see my wife. Much care and thought for myself and my wife and keeping to the lockdown rules on social distancing and hygiene. The staff at the Oaks Care Home are very friendly and helpful to my wife and all our family. We feel she
is looked after extremely well.

Reply from Stephen Rondel, Customer Adviser at Trowbridge Oaks Care Home

We are glad to help you and your family through such a difficult time.


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Review from B D (Son-in-law of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, the Trowbridge Oaks certainly pulled out all the stops today. Arrangements had been made for my wife to visit her mother (100 yrs old) in a protected area in the home garden. They managed to get mother-in-law into a wheelchair (first time out of bed for a year) to meet up without any noticeable
difficulty. The meeting lasted forty-five minutes. All COVID-19 precautions were in place, and more. Staff were excellent in carrying out their duty.

Reply from Greta Narbutaityte, Customer Advisor at Trowbridge Oaks Care Home

Thank you for trusting us with your mother-in-law's care. We really appreciate your kind words.


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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Trowbridge Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Trowbridge Oaks Care Home is calculated as follows: ( (160 Excellents x 5) + (65 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trowbridge Oaks Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Trowbridge Oaks Care Home offers lots of modern conveniences to make life as comfortable as possible. Each room is comfortably equipped with en-suite facilities and the dining rooms have attractively set tables with a bright and airy feel.


Awards / Recognitions (7)

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Meet the Team (9)

Linda

Linda Watts

Job Title: Home Manager

Joined: 2008

I have been a care home manager within Bupa for many years – working at care homes in Shockerwick, Chippenham and Cirencester. I joined the team at Trowbridge Oaks in January 2022.


Before I become a care home manager, I was deputy manager in one of our Bupa care homes for 2 years.
I qualified as a registered nurse in 2002. I trained and worked in Salisbury Hospital and then moved into the care home sector. I always wanted to work in a care home due to my experiences as a young child visiting the care home which my aunt and uncle owned. In my teenage years, I helped care for my grandmother which further confirmed that I wanted to become a nurse.
What I enjoy most about working in care services is being able to help others, whether that be residents, family members or my colleagues, and the satisfaction that this brings. No day is the same and I am grateful that I get to work in an environment that is person and family-centric.


I live locally to the care home – in Westbury.
Outside of work, I enjoy spending time with my daughter and partner.


I have a passion for anything science fiction and I love visiting theme parks with my family.


Mike

Mike Saludsong

Job Title: Deputy Manager

Joined: 2003

I have been a registered nurse at Trowbridge Oaks for 20 years and was appointed as deputy manager in June 2022.


I have a hospital background, with years of experience as a registered nurse. I made the decision to move to the care sector and fell in love with it.


I enjoy the challenge and responsibility of providing the right level of care for our residents and I find the experience very rewarding.


I live locally to the care home – in Trowbridge. I love spending time with my family when I am not at work.


Raymond

Raymond Horan

Job Title: Activity Co-ordinator

Joined: 2002

I have worked at Trowbridge Oaks for 21 years. Prior to this, I was a regional manager for John Lewis warehouses in London. I started a family and relocated to Wiltshire. I wanted a change of career and saw the vacancy at Trowbridge Oaks. I wanted to help people and thought the role would bring me more job satisfaction.


I love working with the residents, learning about their history and the lives that they have lived. Every resident has a different story and it is an honour to serve these people.


I live in Trowbridge. I have a lovely wife and two wonderful children. I like walking in the countryside and spending time with my family.


Beth

Beth Powlesland

Job Title: Activities Co-Ordinator

Joined: 2024

Before working with Bupa, I was working in the Health and Wellbeing sector through Dance and Holistic Massage. I have always been passionate about person-centred work and about helping people access a better quality of life. My Grandad was in a care home for the end of his life and seeing the team at his care home look after him inspired me to look for work in the care sector. The best part about the job is the people! I’m enjoying connecting with the residents, trying to understand what would bring them joy and fulfilment, as well as hearing about their lives. Our staff team is really welcoming, friendly and hard-working and I’ve loved being embraced into the heart of the home by everyone


Suzanne

Suzanne Hale

Job Title: Head Chef

Joined: 2015

I joined Trowbridge Oaks in 2015 as a kitchen assistant and was promoted to head chef in August 2023.


I attended Clarendon School where I studied home economics as an option for my exams and have enjoyed cooking ever since. I owned a coffee shop for 2 years which I thoroughly enjoyed running. I loved getting to engage with my customers. I then became a manager in a canteen for around 2 years. After which I started at Trowbridge Oaks as a kitchen assistant and worked my way up.


What I enjoy the most about my job is that every day is different. The most enjoyable bit about working in care services is knowing that everything you do is helping others. It’s also an honour to work with people that are so kind and make you smile everyday and to know what you do is always appreciated.


I have 4 daughters and 6 grandchildren, who I enjoy spending time with. My hobbies outside of work are gardening and baking. My family and friends are constantly asking me to make cakes for birthdays and special occasions. I also enjoying watching game shows and cooking programmes.


Lesley

Lesley Broughton

Job Title: Accounts Administrator

Joined: 2025

I joined the team at Trowbridge Oaks in 2025 as accounts administrator.


I have worked in the retail/hire trade for the last 10 years as an accounts/finance administrator and prior to that I worked for a charity that helped disadvantaged people get back into work and to lead more independent lives.


While working at the charity I felt I was making a difference to the lives of the clients we were helping and I felt I could continue to make a difference when I moved to the care sector.


I live in Trowbridge, and I have 3 cats. My daughter and her fiancé moved in with me after my husband passed away. I have 3 adult children and 4 grandchildren who keep me occupied, and I have just started trying some crafts.


Jordan

Jordan Lane

Job Title: Receptionist and Engagement Champion

Joined: 2022

I spent five years working for the NHS first as a receptionist, then became a clinical coder and finally a healthcare assistant. I’ve always loved helping people so when I moved to Trowbridge I thought I would see what working in the care home sector was like, it was the best decision I have made! I love my job, every day is different and we are lucky to have such an incredible team.


Chloe

Chloe Parfitt

Job Title: Housekeeping Supervisor

Joined: 2022

I have worked for Bupa since April 2022 but have been working in this new role as a housekeeping supervisor since June 2024.


I started as a care assistant at Trowbridge Oaks and I did this for around a year and a half then I decided I wanted to do a bit of housekeeping as well as care so I did a bit of both for a few months but then I made the decision to fully come off of care to go fully into housekeeping in March 2024, this is what lead me to my current role as a housekeeping supervisor.


I originally started my first ever job in a care home setting when I was 18, I started as a housekeeper in a care home but after a few months of working in the care home I found myself wanting to be on the care side more so that’s what started my journey as a carer off and I have worked in a few homes as a care assistant and even once in the community as a senior care assistant before I found my job at Trowbridge oaks.


The thing I enjoy most about working in the care home is spending time with all the residents and their families ensuring they have everything they need and helping to create a nice, homely environment.


I live locally to Trowbridge in Westbury with my partner and our dog. Outside of work, I have a passion for nails, so I also do nails for people from my little salon in my house and have been qualified in nail treatments since June 2023.


Charlie

Charlie Ryan

Job Title: Maintenance Operative

Joined: 2025

I have been doing maintenance work for around 10 years both in schools and in the building industry,


When I found out about the maintenance role at Bupa, I thought it would be an exciting new challenge for me. I really enjoy working with my colleagues and the residents.


I live close to the care home with my lovely partner and two little boys. Outside of work I enjoy socialising with friends, playing skittles and enjoying quality family time.