Trowbridge Oaks Care Home

West Ashton Road, Trowbridge BA14 6DW
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9.7 73 Reviews
  • Trowbridge Oaks Care Home, Trowbridge
Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care.

The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days.

A bright conservatory can be enjoyed whatever the weather. Many of the well-furnished bedrooms have garden views, and all have been furnished and decorated to create a homely feel.

A varied seasonal menu is prepared using fresh produce and there are always hot and cold options. The chef also caters for individual tastes and special needs.

Residents are encouraged to get involved with home life, whether helping with light gardening or spending time socialising at mealtimes.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Trowbridge Oaks Care Home'.

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Care Provided by Trowbridge Oaks Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Linda Watts (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Trowbridge Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

Trowbridge Oaks Care Home Reviews (73)

Total of 73, showing 41-60
9.7

Trowbridge Oaks Care Home has a Review Score of 9.7 (9.663) out of 10, based on 15 reviews in the last 2 years. Over all time Trowbridge Oaks Care Home has 73 reviews.

Overall Experience

  • 45
  • 26
  • 2
  • 0
  • 0

Date Published

73
2
3
15
58

Review from Pat K (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father as been here for the end of life care on Monday 20th January. He has settled in very well and the care he is receiving is brilliant. All the staff that work here are great. Nothing is too much trouble. Communication with the nursing staff is very good and they are very sensitive to our concerns
and feelings. At least I can go home knowing my dad is being cared for and is in the best place.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you for trusting us with your fathers care. We really appreciate the lovely feedback.


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Review from S M (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was good to see mum was moved to the lounge while ongoing work was being carried out this enabling us to chat to. The entertainments coordinator was able to direct us to a relation who is now a resident in this care home.

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Review from Charles H (Son of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was been in Trowbridge Oaks for the last 3 weeks and has settled in very well. There is a warm welcome for everyone and excellent care staff and support for all the residents.

Reply from Catherine Smith, Senior Marketing & Development Manager at Trowbridge Oaks Care Home

It's great to hear your father has settled in well. Thank you for leaving such a lovely review. Best wishes for the future.


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Review from D M (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent the day with Mum and had a great time. Thank you all for your hard work. The day time activity was fantastic, the food was really yummy and Mum enjoyed hers. The staff team are truly amazing - the respect shown to residents is inspiring and an example to other services. I can see that my mum
is happy and content and this is all I could ask for.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you for trusting us with your mother's care. We are very pleased to hear you are happy with the quality of our care.


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Review from K K (Brother of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my sister, with her conditions, is treated very well. It is hard for the staff to cater for everyone's needs and demands, but they try very hard to please, with a smile on their faces.
Well done.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your kind words, Kev.


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Review from M B (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant evening, very well catered. The entertainment was very good. A good selection of food and drink, staff interacted with everyone and looked after residents who didn't have any family with them.
A great evening, many thanks, the Oak's team.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review, Marina. We are happy to hear you enjoyed your evening with us.


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Review from Phoebe E (Granddaughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan loves it here and the staff are excellent.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you, Pheobe. We really appreciate your feedback.


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Review from J C (Son of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support for my mother is second to none. The BBQ organised in the garden was marvellous. All the staff were so caring and attentive to all residents to make the evening so sociable for visitors.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you, John. We really appreciate your praise. We are also very glad to hear that you feel like your mother is well looked after.


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Review from Margaret H (Friend of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy coming to the Oaks it is so clean and so very friendly. All the residents look so happy and are looked after so well. I would certainly recommend it to anybody and would look forward to coming here myself.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your kind words, Margaret. We really appreciate you taking the time to leave this review.


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Review from Eileen H (Wife of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sensitivity towards my husband as a person, prompt responses to his needs, good communication with family, were all part of his care during his final weeks.
It is a consolation to us all to know that so much was being done, consistently to try to alleviate his suffering. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your review. We are saddened about your husband's passing. We can only hope you can go away from this feeling like he received the best possible care.


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Review from Anthony L (Friend of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the home in very good condition, rooms are comfortable each with TV and radio. The staff are very approachable and willing to answer any questions.
Even though my friend has now passed we still attend every Monday morning. The management has said we are welcome to attend and we enjoy going
there. I would recommend this home to anyone!

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your kind words.


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Review from F L (Son-in-law of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been at the home for just over four years now and suffers from end stage dementia.
In the time spent there she has been well looked after by very caring staff.
A lot of the staff have been there during the four years which I think is imperative as they know her and understand
her.
Constant turn over of staff is not good for patients or morale of the home.
I cannot fault the staff for their care but would like to see management out and about seeing residents and their visiting families.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We hope we did everything possible to help you and your family through such a difficult time.


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Review from Joyce L (Daughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum chose Trowbridge Oaks for palliative care, mainly because it was nearest to us, but we are glad she did, all members of staff here made her last few months as good as they could have, she was treated with compassion, kindness and dignity throughout her residence, even though she was not easily
pleased, she did not faze any of them, we are eternally grateful to them for this, mum was extremely happy here, when she passed in April, we were given exceptional care by every member of the team here. The condolences were genuinely heartfelt for our loss.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time and hopefully, you can go away from this feeling like your mum received the best possible care.


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Review from Margaret H (Wife of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at the Oaks for a period of respite recently.
He was looked after very well by all the staff and shown such good kindness, care and attention.
His condition is quite complex and fluctuates throughout the day but the staff were prepared for this and coped extremely well with all his
needs.
He seemed happy and content and appeared to have enjoyed his stay.
I am so grateful to the staff for making this such a positive experience for him.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your review. We are thankful you chose Trowbridge Oaks for your husband's recovery. We wish him all the best and hope he enjoyed his stay.


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Review from G B (Friend of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We visit two friends on a monthly basis and the standard of care, cleanliness and security does not vary. The activity manager has done a splendid job of decorating the caravan room this year and always has a happy smile for residents and visitors alike.

Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Review from R M (Resident) assisted by family/friend published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home.

Reply from Josephine Gaupholm, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home. We are pleased to hear that you have had a positive experience with the home. We will share your feedback on to the home's manager. The Bupa Customer Care Team.


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Review from Rhian T (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled into Trowbridge Oaks Care Home in a very short period of time and I am very impressed with the kindness and care from the staff. The staff are very friendly and positive with visitors and nothing seems too much trouble. The Monday morning entertainment was amazing - funny and inclusive.
A great atmosphere all round.

Reply from Josephine Gaupholm, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding friendless of the staff and great overall atmosphere. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Graham R (Resident) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acceptable. Generally most helpful.

Reply from Josephine Gaupholm, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home. We appreciate your comments and are pleased to hear that overall you find the home helpful. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from George L (Resident) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cheerful and helpful staff who look after all my needs.
Food has improved and happy to be flexible on choices.
Entertainment during the afternoons is good.
Rooms are kept clean.

Reply from Josephine Gaupholm, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the cheerful and helpful staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Malcolm G (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care in every respect. Cannot be faulted. The nurse is a national Treasure.

Reply from Gabriella Mills, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home, we are pleased to hear that you are happy with the care given to the resident at this home. We appreciate your comments and will share this with the care home's manager. The Bupa Customer Care Team


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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for Trowbridge Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.663 for Trowbridge Oaks Care Home is calculated as follows: ( (120 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 175 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trowbridge Oaks Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Trowbridge Oaks Care Home offers lots of modern conveniences to make life as comfortable as possible. Each room is comfortably equipped with en-suite facilities and the dining rooms have attractively set tables with a bright and airy feel.


Awards / Recognitions (7)

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Meet the Team (8)

Linda

Linda Watts

Job Title: Home Manager

Joined: 2008

I have been a care home manager within Bupa for many years – working at care homes in Shockerwick, Chippenham and Cirencester. I joined the team at Trowbridge Oaks in January 2022.


Before I become a care home manager, I was deputy manager in one of our Bupa care homes for 2 years.
I qualified as a registered nurse in 2002. I trained and worked in Salisbury Hospital and then moved into the care home sector. I always wanted to work in a care home due to my experiences as a young child visiting the care home which my aunt and uncle owned. In my teenage years, I helped care for my grandmother which further confirmed that I wanted to become a nurse.
What I enjoy most about working in care services is being able to help others, whether that be residents, family members or my colleagues, and the satisfaction that this brings. No day is the same and I am grateful that I get to work in an environment that is person and family-centric.


I live locally to the care home – in Westbury.
Outside of work, I enjoy spending time with my daughter and partner.


I have a passion for anything science fiction and I love visiting theme parks with my family.


Mike

Mike Saludsong

Job Title: Deputy Manager

Joined: 2003

I have been a registered nurse at Trowbridge Oaks for 20 years and was appointed as deputy manager in June 2022.


I have a hospital background, with years of experience as a registered nurse. I made the decision to move to the care sector and fell in love with it.


I enjoy the challenge and responsibility of providing the right level of care for our residents and I find the experience very rewarding.


I live locally to the care home – in Trowbridge. I love spending time with my family when I am not at work.


Raymond

Raymond Horan

Job Title: Activity Co-ordinator

Joined: 2002

I have worked at Trowbridge Oaks for 21 years. Prior to this, I was a regional manager for John Lewis warehouses in London. I started a family and relocated to Wiltshire. I wanted a change of career and saw the vacancy at Trowbridge Oaks. I wanted to help people and thought the role would bring me more job satisfaction.


I love working with the residents, learning about their history and the lives that they have lived. Every resident has a different story and it is an honour to serve these people.


I live in Trowbridge. I have a lovely wife and two wonderful children. I like walking in the countryside and spending time with my family.


Suzanne

Suzanne Hale

Job Title: Head Chef

Joined: 2015

I joined Trowbridge Oaks in 2015 as a kitchen assistant and was promoted to head chef in August 2023.


I attended Clarendon School where I studied home economics as an option for my exams and have enjoyed cooking ever since. I owned a coffee shop for 2 years which I thoroughly enjoyed running. I loved getting to engage with my customers. I then became a manager in a canteen for around 2 years. After which I started at Trowbridge Oaks as a kitchen assistant and worked my way up.


What I enjoy the most about my job is that every day is different. The most enjoyable bit about working in care services is knowing that everything you do is helping others. It’s also an honour to work with people that are so kind and make you smile everyday and to know what you do is always appreciated.


I have 4 daughters and 6 grandchildren, who I enjoy spending time with. My hobbies outside of work are gardening and baking. My family and friends are constantly asking me to make cakes for birthdays and special occasions. I also enjoying watching game shows and cooking programmes.


Sam

Sam Halliwell

Job Title: Financial Administrator

Joined: 2020

I have been working as a financial administrator in the care sector for the past 10 years, the last 3 years here at Trowbridge Oaks.


My first care home was local to the village where I live. Over the years, I have worked in 4 different care homes and have gained a lot of knowledge of the job role during this time.


I thoroughly enjoy interacting with our residents and their families. I also find it rewarding to support all our staff. My role is very varied, which I love, no two days are the same!


I spend a lot of my free time supporting my daughter in her chosen sport of Baton Twirling, even to the extent of setting up and running my own competition association! When I’m not tied to a sports hall, I enjoy spending quality time socialising with my family.


Jordan

Jordan Lane

Job Title: Receptionist and Engagement Champion

Joined: 2022

I spent five years working for the NHS first as a receptionist, then became a clinical coder and finally a healthcare assistant. I’ve always loved helping people so when I moved to Trowbridge I thought I would see what working in the care home sector was like, it was the best decision I have made! I love my job, every day is different and we are lucky to have such an incredible team.


Beth

Beth Powlesland

Job Title: Activities Co-Ordinator

Joined: 2024

Before working with Bupa, I was working in the Health and Wellbeing sector through Dance and Holistic Massage. I have always been passionate about person-centred work and about helping people access a better quality of life. My Grandad was in a care home for the end of his life and seeing the team at his care home look after him inspired me to look for work in the care sector. The best part about the job is the people! I’m enjoying connecting with the residents, trying to understand what would bring them joy and fulfilment, as well as hearing about their lives. Our staff team is really welcoming, friendly and hard-working and I’ve loved being embraced into the heart of the home by everyone


Chloe

Chloe Parfitt

Job Title: Housekeeping Supervisor

Joined: 2022

I have worked for Bupa since April 2022 but have been working in this new role as a housekeeping supervisor since June 2024.


I started as a care assistant at Trowbridge Oaks and I did this for around a year and a half then I decided I wanted to do a bit of housekeeping as well as care so I did a bit of both for a few months but then I made the decision to fully come off of care to go fully into housekeeping in March 2024, this is what lead me to my current role as a housekeeping supervisor.


I originally started my first ever job in a care home setting when I was 18, I started as a housekeeper in a care home but after a few months of working in the care home I found myself wanting to be on the care side more so that’s what started my journey as a carer off and I have worked in a few homes as a care assistant and even once in the community as a senior care assistant before I found my job at Trowbridge oaks.


The thing I enjoy most about working in the care home is spending time with all the residents and their families ensuring they have everything they need and helping to create a nice, homely environment.


I live locally to Trowbridge in Westbury with my partner and our dog. Outside of work, I have a passion for nails, so I also do nails for people from my little salon in my house and have been qualified in nail treatments since June 2023.