Trowbridge Oaks Care Home

West Ashton Road, Trowbridge BA14 6DW
Submit a Review
9.6 78 Reviews
  • Trowbridge Oaks Care Home, Trowbridge
Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care.

The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days.

A bright conservatory can be enjoyed whatever the weather. Many of the well-furnished bedrooms have garden views, and all have been furnished and decorated to create a homely feel.

A varied seasonal menu is prepared using fresh produce and there are always hot and cold options. The chef also caters for individual tastes and special needs.

Residents are encouraged to get involved with home life, whether helping with light gardening or spending time socialising at mealtimes.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Trowbridge Oaks Care Home'.

Show Trowbridge Oaks Care Home on the Map

Care Provided by Trowbridge Oaks Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Linda Watts (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Trowbridge Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

Trowbridge Oaks Care Home Reviews (78)

Total of 78, showing 61-78
9.6

Trowbridge Oaks Care Home has a Review Score of 9.6 (9.648) out of 10, based on 20 reviews in the last 2 years. Over all time Trowbridge Oaks Care Home has 78 reviews.

Overall Experience

  • 47
  • 29
  • 2
  • 0
  • 0

Date Published

78
7
8
20
58

Review from R M (Resident) assisted by family/friend published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home.

Reply from Josephine Gaupholm, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home. We are pleased to hear that you have had a positive experience with the home. We will share your feedback on to the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rhian T (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled into Trowbridge Oaks Care Home in a very short period of time and I am very impressed with the kindness and care from the staff. The staff are very friendly and positive with visitors and nothing seems too much trouble. The Monday morning entertainment was amazing - funny and inclusive.
A great atmosphere all round.

Reply from Josephine Gaupholm, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding friendless of the staff and great overall atmosphere. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham R (Resident) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acceptable. Generally most helpful.

Reply from Josephine Gaupholm, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home. We appreciate your comments and are pleased to hear that overall you find the home helpful. We will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George L (Resident) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cheerful and helpful staff who look after all my needs.
Food has improved and happy to be flexible on choices.
Entertainment during the afternoons is good.
Rooms are kept clean.

Reply from Josephine Gaupholm, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the cheerful and helpful staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm G (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care in every respect. Cannot be faulted. The nurse is a national Treasure.

Reply from Gabriella Mills, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home, we are pleased to hear that you are happy with the care given to the resident at this home. We appreciate your comments and will share this with the care home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daphne P (Partner of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my partner came to stay at Trowbridge Oaks Care Home, he has received first class care. I can leave him knowing that his best interests have been met and that I can relax and feel better in myself with that knowledge. All the staff are so professional and very kind and supportive to all our
family.

Reply from Gabriella Mills, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home, we are pleased to hear that your partner is being well cared for. We appreciate your comments and glad that you are being well supported by the staff. We will share your comments with the care homes manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Sister of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second time my brother has been to stay at Trowbridge Oaks. He asked for the Oaks rather than anywhere else. He seems to have bucked up since he's been there, as he had gotten very low. He's a fussy person but the staff try and do their best to please him.
I think the activities are quite
varied. Something for everyone's taste. It's really helpful to have visiting time so casual as it helps the family.

Reply from Gabriella Mills, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks Care Home. We are pleased to hear that your Brother enjoyed his stay and it has helped lift his mood. We appreciate your comments on the activities provided for the residents and glad to hear the staff were able to accommodate to your brothers preferences. We will share your feedback with the care homes manager, The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Relative of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From what we saw, we were very impressed.

Reply from Gabriella Mills, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review of Trowbridge Oaks care home, we are pleased to hear that you had a good first impression of the care home. We will pass this on to the care home's manager, The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard is good and the medical care and support is excellent.
However, the rooms need some updating and the cleanliness needs to be improved with better and more regular servicing.


The quality, presentation and availability of the food is poor and needs an immediate in-depth review

not least because it is an important and enjoyable part of the day.

Reply from Gabriella Mills, Customer Adviser at Trowbridge Oaks Care Home

Thank you for your review, we are pleased to hear that you have had a positive experience of the staff at our home. Your comments are extremely important to us and we will discuss your feedback with the care home's manager to help them continually improve their service. To fully investigate this, please can you contact our customer service team by emailing feedback@bupa.com ? The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary W (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Trowbridge Oaks after being discharged from hospital far too early and still needing nursing care. The premises and staff were brilliant, the nursing staff were excellent and nothing was too much trouble. A great relief to the family knowing Mum was being cared for properly
and in comfort. I would highly recommend.

Reply from Jayne Duck, Customer services administrator at Trowbridge Oaks Care Home

Thank you for your review and kind words. I hope that your mum has now made a good recovery and is back in good health.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy B (Daughter of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred from the hospital to Trowbridge Oaks for palliative care. He had already visited The Oaks many times with a church group, and we had also heard good things about the home, so we were happy that a place was available. Sadly, Dad was only there for 10 days before he passed away,
but the care he received during that time was second to none; we simply could not have asked for better care. Dad was treated with courtesy, dignity, and respect, but the staff were also friendly and quickly made him feel at home. They also care for the families - we too were treated with professionalism, but in a warm, friendly way. Nothing was too much trouble for the staff, both for the residents and the families. We were told that we could visit at any time of the day or night. After Dad passed away, a candle was lit for him in the entrance, and staff dealt with the doctor and undertaker for us. They were all amazing and we can't thank them enough. We would highly recommend The Oaks.

Reply from Jayne Duck, Customer services administrator at Trowbridge Oaks Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words, I hope that in time when you look back on the short time that your father spent with us it gives you comfort knowing that he was well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Friend of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend and other residents were engaged in a singing activity in the main ground floor room. The activity was very well organised and some residents, including my friend, seemed to enjoy it. The activity ended with afternoon tea. The staff were attentive and caring.

Reply from Jayne Duck, Customer services administrator at Trowbridge Oaks Care Home

Thank you for your review. I'm so glad to hear that you and your friend enjoyed the singing and hope that you will enjoy many more activities that we have on offer.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Craig S (Son of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trowbridge Oaks, the entire team and everyone associated were amazing in the last seven weeks of my mum's life. We and she entered the 'care home environment' with some trepidation, given the adverse UK press reports, poor treatment and abuse patients had received!
Trowbridge Oaks and team gave Mum
the most wonderful personal care and attention anyone could ask for. A brilliant team.
Mum finally passed in the arms of a nurse, her emotion for our loss was genuinely touching. We couldn't have asked for anything more.

Reply from Jayne Duck, Customer services administrator at Trowbridge Oaks Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff. I hope that in time to come the fact that your mum was so well cared for will bring you some comfort.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cindy L (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff at Trowbridge Oaks to be wonderful. They really cared for, supported and showed love towards my mum in the short time she stayed there.

Reply from Jayne Duck, Customer Services Administrator at Trowbridge Oaks Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your kind review I will pass your comments onto the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy O (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our Mum gets. She has many skin lotions etc to be treated with. We are always very pleased to find Mum is downstairs along with staff as Mum is very sociable and loves to be with other people.

Reply from Simone Berkeley, Customer Service Advisor at Trowbridge Oaks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the service and care you have been receiving, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norman M (Husband of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident for over three years, and I visit The Oaks every day. My observations are that the cleanliness is of a high standard. The staff are polite and show a high standard of care. The daily menu is always varied with the food being presented in a caring manner, especially as my
wife is unable to feed herself. Entertainment, which is available on most days is always appreciated. The building and grounds are kept in a good condition.

Reply from Simone Berkeley, Customer Service Advisor at Trowbridge Oaks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Les F (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care provided is good. The facilities are modern and the staff keep it clean.

Reply from Rachel Elliott, Customer Service Administrator at Trowbridge Oaks Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hannah J (Great-Niece of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were extremely helpful on arrival, we spoke with the duty manager who informed us of fee's and what is included at the care home. The manager then showed us around the facilities and a bedroom. The bedroom was fairly spacious and had a separate wash basin and toilet. The dining area was lovely,
very comfortable and clean. The lounge area was warm, clean and really well decorated. The staff were very polite and welcoming. All areas of the building were very clean and the outside space is adequate.

Reply from Rachel Elliott, Customer Service Administrator at Trowbridge Oaks Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Trowbridge Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Trowbridge Oaks Care Home is calculated as follows: ( (160 Excellents x 5) + (65 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 233 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Trowbridge Oaks Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Trowbridge Oaks Care Home offers lots of modern conveniences to make life as comfortable as possible. Each room is comfortably equipped with en-suite facilities and the dining rooms have attractively set tables with a bright and airy feel.


Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Linda

Linda Watts

Job Title: Home Manager

Joined: 2008

I have been a care home manager within Bupa for many years – working at care homes in Shockerwick, Chippenham and Cirencester. I joined the team at Trowbridge Oaks in January 2022.


Before I become a care home manager, I was deputy manager in one of our Bupa care homes for 2 years.
I qualified as a registered nurse in 2002. I trained and worked in Salisbury Hospital and then moved into the care home sector. I always wanted to work in a care home due to my experiences as a young child visiting the care home which my aunt and uncle owned. In my teenage years, I helped care for my grandmother which further confirmed that I wanted to become a nurse.
What I enjoy most about working in care services is being able to help others, whether that be residents, family members or my colleagues, and the satisfaction that this brings. No day is the same and I am grateful that I get to work in an environment that is person and family-centric.


I live locally to the care home – in Westbury.
Outside of work, I enjoy spending time with my daughter and partner.


I have a passion for anything science fiction and I love visiting theme parks with my family.


Mike

Mike Saludsong

Job Title: Deputy Manager

Joined: 2003

I have been a registered nurse at Trowbridge Oaks for 20 years and was appointed as deputy manager in June 2022.


I have a hospital background, with years of experience as a registered nurse. I made the decision to move to the care sector and fell in love with it.


I enjoy the challenge and responsibility of providing the right level of care for our residents and I find the experience very rewarding.


I live locally to the care home – in Trowbridge. I love spending time with my family when I am not at work.


Raymond

Raymond Horan

Job Title: Activity Co-ordinator

Joined: 2002

I have worked at Trowbridge Oaks for 21 years. Prior to this, I was a regional manager for John Lewis warehouses in London. I started a family and relocated to Wiltshire. I wanted a change of career and saw the vacancy at Trowbridge Oaks. I wanted to help people and thought the role would bring me more job satisfaction.


I love working with the residents, learning about their history and the lives that they have lived. Every resident has a different story and it is an honour to serve these people.


I live in Trowbridge. I have a lovely wife and two wonderful children. I like walking in the countryside and spending time with my family.


Beth

Beth Powlesland

Job Title: Activities Co-Ordinator

Joined: 2024

Before working with Bupa, I was working in the Health and Wellbeing sector through Dance and Holistic Massage. I have always been passionate about person-centred work and about helping people access a better quality of life. My Grandad was in a care home for the end of his life and seeing the team at his care home look after him inspired me to look for work in the care sector. The best part about the job is the people! I’m enjoying connecting with the residents, trying to understand what would bring them joy and fulfilment, as well as hearing about their lives. Our staff team is really welcoming, friendly and hard-working and I’ve loved being embraced into the heart of the home by everyone


Suzanne

Suzanne Hale

Job Title: Head Chef

Joined: 2015

I joined Trowbridge Oaks in 2015 as a kitchen assistant and was promoted to head chef in August 2023.


I attended Clarendon School where I studied home economics as an option for my exams and have enjoyed cooking ever since. I owned a coffee shop for 2 years which I thoroughly enjoyed running. I loved getting to engage with my customers. I then became a manager in a canteen for around 2 years. After which I started at Trowbridge Oaks as a kitchen assistant and worked my way up.


What I enjoy the most about my job is that every day is different. The most enjoyable bit about working in care services is knowing that everything you do is helping others. It’s also an honour to work with people that are so kind and make you smile everyday and to know what you do is always appreciated.


I have 4 daughters and 6 grandchildren, who I enjoy spending time with. My hobbies outside of work are gardening and baking. My family and friends are constantly asking me to make cakes for birthdays and special occasions. I also enjoying watching game shows and cooking programmes.


Lesley

Lesley Broughton

Job Title: Accounts Administrator

Joined: 2025

I joined the team at Trowbridge Oaks in 2025 as accounts administrator.


I have worked in the retail/hire trade for the last 10 years as an accounts/finance administrator and prior to that I worked for a charity that helped disadvantaged people get back into work and to lead more independent lives.


While working at the charity I felt I was making a difference to the lives of the clients we were helping and I felt I could continue to make a difference when I moved to the care sector.


I live in Trowbridge, and I have 3 cats. My daughter and her fiancé moved in with me after my husband passed away. I have 3 adult children and 4 grandchildren who keep me occupied, and I have just started trying some crafts.


Jordan

Jordan Lane

Job Title: Receptionist and Engagement Champion

Joined: 2022

I spent five years working for the NHS first as a receptionist, then became a clinical coder and finally a healthcare assistant. I’ve always loved helping people so when I moved to Trowbridge I thought I would see what working in the care home sector was like, it was the best decision I have made! I love my job, every day is different and we are lucky to have such an incredible team.


Chloe

Chloe Parfitt

Job Title: Housekeeping Supervisor

Joined: 2022

I have worked for Bupa since April 2022 but have been working in this new role as a housekeeping supervisor since June 2024.


I started as a care assistant at Trowbridge Oaks and I did this for around a year and a half then I decided I wanted to do a bit of housekeeping as well as care so I did a bit of both for a few months but then I made the decision to fully come off of care to go fully into housekeeping in March 2024, this is what lead me to my current role as a housekeeping supervisor.


I originally started my first ever job in a care home setting when I was 18, I started as a housekeeper in a care home but after a few months of working in the care home I found myself wanting to be on the care side more so that’s what started my journey as a carer off and I have worked in a few homes as a care assistant and even once in the community as a senior care assistant before I found my job at Trowbridge oaks.


The thing I enjoy most about working in the care home is spending time with all the residents and their families ensuring they have everything they need and helping to create a nice, homely environment.


I live locally to Trowbridge in Westbury with my partner and our dog. Outside of work, I have a passion for nails, so I also do nails for people from my little salon in my house and have been qualified in nail treatments since June 2023.


Charlie

Charlie Ryan

Job Title: Maintenance Operative

Joined: 2025

I have been doing maintenance work for around 10 years both in schools and in the building industry,


When I found out about the maintenance role at Bupa, I thought it would be an exciting new challenge for me. I really enjoy working with my colleagues and the residents.


I live close to the care home with my lovely partner and two little boys. Outside of work I enjoy socialising with friends, playing skittles and enjoying quality family time.