Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Trowbridge Oaks Care Home has a Review Score of 9.7 (9.663) out of 10, based on 15 reviews in the last 2 years. Over all time Trowbridge Oaks Care Home has 73 reviews.
Review from Daphne P (Partner of Resident) published on 9 July 2018
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Reply from Gabriella Mills, Customer Adviser at Trowbridge Oaks Care Home
Thank you for your review of Trowbridge Oaks Care Home, we are pleased to hear that your partner is being well cared for. We appreciate your comments and glad that you are being well supported by the staff. We will share your comments with the care homes manager. The Bupa Customer Care Team.
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Review from P C (Sister of Resident) published on 29 June 2018
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Reply from Gabriella Mills, Customer Adviser at Trowbridge Oaks Care Home
Thank you for your review of Trowbridge Oaks Care Home. We are pleased to hear that your Brother enjoyed his stay and it has helped lift his mood. We appreciate your comments on the activities provided for the residents and glad to hear the staff were able to accommodate to your brothers preferences. We will share your feedback with the care homes manager, The Bupa Customer Care Team.
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Review from B P (Relative of Resident) published on 26 June 2018
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Reply from Gabriella Mills, Customer Adviser at Trowbridge Oaks Care Home
Thank you for your review of Trowbridge Oaks care home, we are pleased to hear that you had a good first impression of the care home. We will pass this on to the care home's manager, The Bupa Customer Care Team.
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Review from S W (Daughter of Resident) published on 19 June 2018
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The quality, presentation and availability of the food is poor and needs an immediate in-depth review
Reply from Gabriella Mills, Customer Adviser at Trowbridge Oaks Care Home
Thank you for your review, we are pleased to hear that you have had a positive experience of the staff at our home. Your comments are extremely important to us and we will discuss your feedback with the care home's manager to help them continually improve their service. To fully investigate this, please can you contact our customer service team by emailing feedback@bupa.com ? The Bupa Customer Care Team.
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Review from Mary W (Daughter of Resident) published on 25 January 2018
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Reply from Jayne Duck, Customer services administrator at Trowbridge Oaks Care Home
Thank you for your review and kind words. I hope that your mum has now made a good recovery and is back in good health.
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Review from Mandy B (Daughter of Resident) published on 9 January 2018
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Reply from Jayne Duck, Customer services administrator at Trowbridge Oaks Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words, I hope that in time when you look back on the short time that your father spent with us it gives you comfort knowing that he was well cared for.
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Review from J H (Friend of Resident) published on 1 December 2017
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Reply from Jayne Duck, Customer services administrator at Trowbridge Oaks Care Home
Thank you for your review. I'm so glad to hear that you and your friend enjoyed the singing and hope that you will enjoy many more activities that we have on offer.
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Review from Craig S (Son of Resident) published on 9 November 2017
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Reply from Jayne Duck, Customer services administrator at Trowbridge Oaks Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff. I hope that in time to come the fact that your mum was so well cared for will bring you some comfort.
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Review from Cindy L (Daughter of Resident) published on 13 June 2017
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Reply from Jayne Duck, Customer Services Administrator at Trowbridge Oaks Care Home
So sorry to hear of your loss. Please accept our condolences. Thank you for your kind review I will pass your comments onto the home.
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Review from Wendy O (Daughter of Resident) published on 18 May 2017
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Reply from Simone Berkeley, Customer Service Advisor at Trowbridge Oaks Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the service and care you have been receiving, we appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
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Review from Norman M (Husband of Resident) published on 18 May 2017
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Reply from Simone Berkeley, Customer Service Advisor at Trowbridge Oaks Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Les F (Daughter of Resident) published on 26 October 2016
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Reply from Rachel Elliott, Customer Service Administrator at Trowbridge Oaks Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Hannah J (Great-Niece of Resident) published on 7 April 2016
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Reply from Rachel Elliott, Customer Service Administrator at Trowbridge Oaks Care Home
Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.
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The Review Score of 9.7 (9.663) out of 10 for Trowbridge Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.663 for Trowbridge Oaks Care Home is calculated as follows: ( (120 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 175 Ratings = 4.663
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Trowbridge Oaks Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Oct 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 27 Mar 2025
Trowbridge Oaks Care Home offers lots of modern conveniences to make life as comfortable as possible. Each room is comfortably equipped with en-suite facilities and the dining rooms have attractively set tables with a bright and airy feel.
Recipient:
Bupa Care Homes
Date: Tuesday 28 Feb 2023 More details
Recipient:
Bupa Care Homes
Date: Thursday 30 Jun 2022 More details
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Job Title: Home Manager
Joined: 2008
I have been a care home manager within Bupa for many years – working at care homes in Shockerwick, Chippenham and Cirencester. I joined the team at Trowbridge Oaks in January 2022.
Before I become a care home manager, I was deputy manager in one of our Bupa care homes for 2 years.
I qualified as a registered nurse in 2002. I trained and worked in Salisbury Hospital and then moved into the care home sector. I always wanted to work in a care home due to my experiences as a young child visiting the care home which my aunt and uncle owned. In my teenage years, I helped care for my grandmother which further confirmed that I wanted to become a nurse.
What I enjoy most about working in care services is being able to help others, whether that be residents, family members or my colleagues, and the satisfaction that this brings. No day is the same and I am grateful that I get to work in an environment that is person and family-centric.
I live locally to the care home – in Westbury.
Outside of work, I enjoy spending time with my daughter and partner.
I have a passion for anything science fiction and I love visiting theme parks with my family.
Job Title: Deputy Manager
Joined: 2003
I have been a registered nurse at Trowbridge Oaks for 20 years and was appointed as deputy manager in June 2022.
I have a hospital background, with years of experience as a registered nurse. I made the decision to move to the care sector and fell in love with it.
I enjoy the challenge and responsibility of providing the right level of care for our residents and I find the experience very rewarding.
I live locally to the care home – in Trowbridge. I love spending time with my family when I am not at work.
Job Title: Activity Co-ordinator
Joined: 2002
I have worked at Trowbridge Oaks for 21 years. Prior to this, I was a regional manager for John Lewis warehouses in London. I started a family and relocated to Wiltshire. I wanted a change of career and saw the vacancy at Trowbridge Oaks. I wanted to help people and thought the role would bring me more job satisfaction.
I love working with the residents, learning about their history and the lives that they have lived. Every resident has a different story and it is an honour to serve these people.
I live in Trowbridge. I have a lovely wife and two wonderful children. I like walking in the countryside and spending time with my family.
Job Title: Head Chef
Joined: 2015
I joined Trowbridge Oaks in 2015 as a kitchen assistant and was promoted to head chef in August 2023.
I attended Clarendon School where I studied home economics as an option for my exams and have enjoyed cooking ever since. I owned a coffee shop for 2 years which I thoroughly enjoyed running. I loved getting to engage with my customers. I then became a manager in a canteen for around 2 years. After which I started at Trowbridge Oaks as a kitchen assistant and worked my way up.
What I enjoy the most about my job is that every day is different. The most enjoyable bit about working in care services is knowing that everything you do is helping others. It’s also an honour to work with people that are so kind and make you smile everyday and to know what you do is always appreciated.
I have 4 daughters and 6 grandchildren, who I enjoy spending time with. My hobbies outside of work are gardening and baking. My family and friends are constantly asking me to make cakes for birthdays and special occasions. I also enjoying watching game shows and cooking programmes.
Job Title: Financial Administrator
Joined: 2020
I have been working as a financial administrator in the care sector for the past 10 years, the last 3 years here at Trowbridge Oaks.
My first care home was local to the village where I live. Over the years, I have worked in 4 different care homes and have gained a lot of knowledge of the job role during this time.
I thoroughly enjoy interacting with our residents and their families. I also find it rewarding to support all our staff. My role is very varied, which I love, no two days are the same!
I spend a lot of my free time supporting my daughter in her chosen sport of Baton Twirling, even to the extent of setting up and running my own competition association! When I’m not tied to a sports hall, I enjoy spending quality time socialising with my family.
Job Title: Receptionist and Engagement Champion
Joined: 2022
I spent five years working for the NHS first as a receptionist, then became a clinical coder and finally a healthcare assistant. I’ve always loved helping people so when I moved to Trowbridge I thought I would see what working in the care home sector was like, it was the best decision I have made! I love my job, every day is different and we are lucky to have such an incredible team.
Job Title: Activities Co-Ordinator
Joined: 2024
Before working with Bupa, I was working in the Health and Wellbeing sector through Dance and Holistic Massage. I have always been passionate about person-centred work and about helping people access a better quality of life. My Grandad was in a care home for the end of his life and seeing the team at his care home look after him inspired me to look for work in the care sector. The best part about the job is the people! I’m enjoying connecting with the residents, trying to understand what would bring them joy and fulfilment, as well as hearing about their lives. Our staff team is really welcoming, friendly and hard-working and I’ve loved being embraced into the heart of the home by everyone
Job Title: Housekeeping Supervisor
Joined: 2022
I have worked for Bupa since April 2022 but have been working in this new role as a housekeeping supervisor since June 2024.
I started as a care assistant at Trowbridge Oaks and I did this for around a year and a half then I decided I wanted to do a bit of housekeeping as well as care so I did a bit of both for a few months but then I made the decision to fully come off of care to go fully into housekeeping in March 2024, this is what lead me to my current role as a housekeeping supervisor.
I originally started my first ever job in a care home setting when I was 18, I started as a housekeeper in a care home but after a few months of working in the care home I found myself wanting to be on the care side more so that’s what started my journey as a carer off and I have worked in a few homes as a care assistant and even once in the community as a senior care assistant before I found my job at Trowbridge oaks.
The thing I enjoy most about working in the care home is spending time with all the residents and their families ensuring they have everything they need and helping to create a nice, homely environment.
I live locally to Trowbridge in Westbury with my partner and our dog. Outside of work, I have a passion for nails, so I also do nails for people from my little salon in my house and have been qualified in nail treatments since June 2023.