The Westbury Care Home

Warminster Road, Westbury BA13 3PR
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9.8 90 Reviews
  • The Westbury Care Home, Westbury
The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.

The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.

Within its walls, The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities. The landscaped garden and patio offer a serene setting for spending quality time with loved ones. Some residents take pride in tending to these outdoor spaces.

The bright and welcoming bedrooms and living areas are thoughtfully designed for wheelchair accessibility. But it’s not just about physical comfort — the caring team at The Westbury works hard to foster a real family atmosphere. Residents are encouraged to personalise their rooms with cherished belongings, creating a true sense of home.

Daily life at The Westbury is holistic, addressing mind, body, and soul. The Home Manager ensures that each resident receives compassionate care and the well-trained team delivers nursing services, specialised care, and personalised support. Care plans consider not only medical and dietary needs but also individual preferences, religious beliefs, and family input, ensuring that residents' time at The Westbury is as enjoyable as possible.

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Care Provided by The Westbury Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Chacko (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Westbury Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Smoking not permitted

The Westbury Care Home Reviews (90)

Total of 90, showing 1-20
9.8

The Westbury Care Home has a Review Score of 9.8 (9.804) out of 10, based on 16 reviews in the last 2 years. Over all time The Westbury Care Home has 90 reviews.

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Review from M E (Son-in-law of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are truly grateful for the excellent care our father-in-law receives at The Westbury. The staff are compassionate, attentive, and treat him with dignity and respect. The environment is always clean and welcoming, making it feel like home. It gives us great peace of mind knowing he is in such good
hands. Highly recommended!

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Review from Susie C (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my father arrived at The Westbury Care Home, the care has been exemplary. The staff are helpful, cheerful, respectful and communicative and liaise well with his doctor's surgery on his behalf. That was four months ago and my father has gone from strength to strength, has regained his
appetite (he loves the food!) and tells us he feels safe and content and is treated with dignity. I have had to rearrange my visiting times in order that he can join in the activities, which is lovely!

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Review from A M (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy here. She feels safe, well looked after and most of all respected. Thank you all.

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Review from V A (Daughter of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to the care home from the hospital with weeks to live. He was bedbound and needed round-the-clock care with his Parkinsons and heart failure. The staff were friendly and caring with a few exceptions, while he didn't always enjoy the food they did their best for him. We did hope he would
be put out in the chair more but that didn't really happen.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Westbury Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel your Father did not have more opportunity to sit out in his chair. Having reviewed records and spoken with the team who supported him, it is apparent that although we always aim to tailor our care provision to the needs and preferences of those we support, on this occasion, we must prioritise their health and wellbeing and work in their best interests. The home team was most grateful for the card of appreciation you sent for the care, support and kindness shown to your Father whilst at The Westbury.


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Review from I C (Resident) assisted by family/friend published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Help and kindness shown in sorting out hospital appointment transport for me and my daughter who accompanies me on day appointments at the hospital. Always a nice welcome back from care home staff on my return from hospital. Would love more contact with staff as I am mainly bedbound due to health condition,
and not well enough to attend or enjoy the organised daily social events at the care home. Care home very cosy and clean.

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Review from S N (Daughter-in-law of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Westbury Care Home provided excellent care for our mum over the last fifteen months. All the staff were kind and considerate of her needs and also to dad whilst visiting. We can't thank them enough for the sense of reassurance we felt as a family whilst she was in their care.

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Review from Sue M (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at the care home for just over a year. During that time he was treated with care and dignity by all members of staff. His family were always greeted with a friendly and professional approach and were always asked if needed anything, even just to talk. When the time approached my
dad received end-of-life care and his wishes were followed when he died. The staff could not have done anything more to help ease any suffering or distress for us and I always felt the care given was like that of an extended family.

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Review from Malcolm M (Father of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff do a first-class job. My daughter is progressing with them despite her deafness. We are pleased that some sign language training has become standard which will help them. This will hopefully help her and anyone with hearing loss she could follow on. Your staff look after her very well.
From all the family thank you.

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Review from Alan W (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received the best possible care for the last seven weeks of her life. She was happy and comfortable throughout and died peacefully without pain or distress. I am very impressed and grateful for the quality of her care and the kindness shown by all members of the staff.

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Review from Alison R (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arrival in February 2023, Mum's health and awareness have improved immensely. From barely eating anything, she is feeding herself and eating regular meals albeit in small portions.

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Review from Debbie E (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently came to your open day and had a great time spending quality time with mum violet Kemsley and your staff nothing is too much trouble for you it was a hard decision to put mum in your hands and as I was very poorly with my terminal cancer the decision was made with my brother sister in law
and my 3 children to make the decision thankyou for all your care you give my mum Debbie eldridge

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Review from Mark W (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and professional staff. Quick to act on concerns we have as a family.
Appears to be a very good staff-to-resident ratio. Very good daily entertainment. Good quality of food. Nice, well-cared-for grounds.

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Review from Yvonne B (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise all your staff enough for the excellent care they gave our mum whilst she was with you. The care at the end was all we could have wished for, towards Mum and towards us all. The Westbury Care Home is the best choice we could ever have made for Mum. Thank you so very much.

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Review from Malcolm S (Husband of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is second to none and the care my wife has received is first-class. The staff are brilliant and kind and nothing is ever a problem. One of the best homes I could wish for my wife. I cannot thank them enough.

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Review from Hannah S (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this home, absolutely amazing. All the staff are lovely and go above and beyond for my mother. My mother is receiving an excellent level of care and respect. First-class care home!

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Review from H B (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really friendly and helpful. Nothing is too much trouble in caring for my mum.

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Review from Dawn W (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at The Westbury Care Home in November 2020 she was welcomed and settled in well. She loved being in the well-kept garden. All the staff looked after her well and often said what a lovely lady she was. Unfortunately, my mum passed on Monday 20th February.
Just wanted to say thank you
for taking care of her.

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Review from James G (Grandson of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving in 2018, my grandmother has received a high standard of care and support. Our family are so pleased that she is settled and happy. The staff are so positive and interested in her which is lovely to observe. My grandmother thoroughly enjoys the variety of activities and I'm sure these
keep both her mind and body active. I think this is a strength of The Westbury. I really enjoyed watching the band with my grandmother at Christmas. I would highly recommend The Westbury Care Home to prospective residents.

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Review from P B (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for a year now, and we are happy that she has been well looked after. It's been a challenge for Mum moving from her home of almost 50 years, but she is comfortable and close to us, and we are able to visit easily. All staff have been friendly to us and have been accommodating.

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Review from Teresa C (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I truly cannot fault the care my dear Dad received from the lovely, hard-working and friendly team at this care home for seven months until he sadly passed away there last night. He loved all the staff who were so caring and attentive towards him and he always appreciated everything that they did for
him. They certainly helped make the last months of his life so happy and our family will always be grateful for this. Thank you so much.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for The Westbury Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for The Westbury Care Home is calculated as follows: ( (155 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Westbury Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Theresa

Theresa Chacko

Job Title: Home Manager

Introducing Theresa Chacko
Home Manager at The Westbury, Wiltshire


What does ‘kindness’ mean to you?


“Kind care is the core of what we strive to do”


As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Theresa remarked:


“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”


Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.


Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.


If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about The Westbury Care Home

What types of Care is The Westbury Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Westbury Care Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does The Westbury Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at The Westbury Care Home?

Smoking not permitted & Gardens are some of the Facilities & Services.

How far is The Westbury Care Home to the centre of Westbury?

0.4 mile(s) as the crow flies, distance by road may be significantly further.