The Westbury Care Home

Warminster Road, Westbury BA13 3PR
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9.8 90 Reviews
  • The Westbury Care Home, Westbury
The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.

The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.

Within its walls, The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities. The landscaped garden and patio offer a serene setting for spending quality time with loved ones. Some residents take pride in tending to these outdoor spaces.

The bright and welcoming bedrooms and living areas are thoughtfully designed for wheelchair accessibility. But it’s not just about physical comfort — the caring team at The Westbury works hard to foster a real family atmosphere. Residents are encouraged to personalise their rooms with cherished belongings, creating a true sense of home.

Daily life at The Westbury is holistic, addressing mind, body, and soul. The Home Manager ensures that each resident receives compassionate care and the well-trained team delivers nursing services, specialised care, and personalised support. Care plans consider not only medical and dietary needs but also individual preferences, religious beliefs, and family input, ensuring that residents' time at The Westbury is as enjoyable as possible.

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Care Provided by The Westbury Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Chacko (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Westbury Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Smoking not permitted

The Westbury Care Home Reviews (90)

Total of 90, showing 21-40
9.8

The Westbury Care Home has a Review Score of 9.8 (9.804) out of 10, based on 16 reviews in the last 2 years. Over all time The Westbury Care Home has 90 reviews.

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Review from Judith B (Sister of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Westbury Care Home is a lovely place to stay. With beautiful garden areas at the front and to the rear. The staff are very friendly, professional, warm and welcoming. Our brother has settled in well and is making new friends. He is very happy with the care and support he receives. The food is excellent,
with many choices to select from. We love visiting him and we are happy to leave him knowing how well his needs are being met and how content he is.

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Review from C S (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is quite happy in the care home. It takes a lot to know she is cared for and I can relax knowing she is safe. Thank you to all the staff.

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Review from T E (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helped Dad settle in and support him. It does not feel corporate but a very homely and secure environment. Residents are made to feel included and still have independence by a great team from managers, admin, nursing care staff, kitchen, maintenance and gardening staff.
I feel confident that this is the perfect environment for Dad.

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Review from Andrew G (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother is receiving. She's been well looked after and she is enjoying her time being a resident. The staff working there, noticeably respect my mother and make her time staying there happy.

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Review from D O (Cousin of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a calm and peaceful environment to visit.
This is a short-stay placement for a family member following surgery.
Staff are friendly and welcoming.
Family member is happy and settled.
Staff have been kind, patient and professional in all aspects of care.
Thank you.

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Review from S K (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family, I would like to thank the manager and her team at The Westbury for their excellent and compassionate care of my father. The end-of-life care my father received was fantastic and as a family, we felt supported and involved. All the staff were wonderful, particularly the night
team who cared for him on the night he passed away. As a registered nurse and Nursing Home Manager myself, I know good care and nursing when I see it and the staff at The Westbury provided this throughout my father's time there. We thank the manager and her team for all their support over the last few months. They are a credit to HC-One.

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Review from T J (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are all lovely and they really make you feel welcome, you can see that they care fully for my father and all the residents in the home. We celebrated our father's 85th birthday in the lovely garden and the staff treated us as part of the team and made a wonderful birthday cake for him.
The family that were there, all really appreciate the kindness, effort and support not only for that day, but every day. When you leave to go home, you feel safe in the knowledge that your loved one is well cared for and you can walk away knowing you have nothing to worry about. The gardens look lovely, well cared for and inviting from the moment you pull into the car park and there is usually a resident enjoying them. All of the staff (even those behind the scenes) are lovely here, they make this home the lovely home it is today and they are a credit to the company. May it last for many more decades to come. Thank you everyone for looking after our father so well.

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Review from P D (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. My mum is very happy here. Areas and rooms are kept clean, lots of activities to get involved in or can just stay in room. Food - lots of variety and always smells good!

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Review from Linda B (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff at The Westbury, my mum spent 31/2 weeks there and Mum had the highest level of care. The staff were friendly, kind and compassionate and nothing was too much trouble. In Mum's final hours, I was supported and cared for as well. Many thanks to you
all.

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Review from C M (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to the care home eleven days ago for palliative care suffering from liver cancer. We have both been very impressed with the treatment and care she has received from all that have been caring for her well-being. Everyone has been very compassionate, devoted to their duties and made
my wife very comfortable. No words can really sum up the respect we have for staff and management here. They are all worthy of the highest praise.

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Review from Norma S (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well cared for.
Staff amazing, even through Covid.
Kind, caring and even loving.

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Review from S E (Friend of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend seems to be well looked after. The staff are very friendly and helpful.

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Review from Tim H (Husband of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at The Westbury Care Home for the care they gave to my wife in the last days of her life. The staff were excellent with the short time she spent with them. Everyone was caring and compassionate they were always at hand to ask any question I had and always kept me up to
date with how she was doing if they were worried they would ring the out of hours Doctor and keep me informed of the outcome whatever the time. I can not praise the staff enough with the dedication and care they gave to my wife and to everyone else, I was allowed to spend as much time as I wanted with her and be with her till the end. I would like to say the staff go to the back and beyond for everyone that includes the family. I would like to say a very big thank you to all the staff. I would recommend this care home to everyone, thank you everyone you do a great job.

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Review from Mark G (Grandson of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the team for the care and attention my grandmother receives. Each time I visit she is full of praise. It is reassuring for my family to know that she is in a warm, comfortable environment that she is relaxed and happy with.

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Review from Shirley F (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so very grateful that my mum is living at this care home. The staff are so helpful and nothing is ever too much trouble. To see my mum so happy and being cared for, means everything to me. Mum went on a trip to the garden centre with other residents and staff and had a smashing time. I would
absolutely recommend this care home.

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Review from Louise S (Granddaughter of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursing home. My relative has been here for three years. Caring and helpful staff, very clean and they act on feedback. The team take the time to get to know their residents. Excellent communication with families. They have been consistently careful throughout the pandemic. Both myself and the
family would recommend this home.

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Review from Michael R (Son of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care given to my mum, despite the very difficult circumstances.

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Review from Carol C (Wife of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and lovely. Happy to help anytime.

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Review from R M (Son of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be very considerate and helpful with all questions and details of my mum's care. A lovely run establishment, Mum is happy there and settled getting the care she needs for her remaining time with us.

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Review from A G (Son of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean and fresh. Management and staff are friendly and very helpful, nothing is too much trouble. Spacious lounge with a good range of activities. Covid protocols are followed to the letter to help keep everyone safe. Good parking too. Would certainly recommend it.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for The Westbury Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for The Westbury Care Home is calculated as follows: ( (155 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Westbury Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Theresa

Theresa Chacko

Job Title: Home Manager

Introducing Theresa Chacko
Home Manager at The Westbury, Wiltshire


What does ‘kindness’ mean to you?


“Kind care is the core of what we strive to do”


As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Theresa remarked:


“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”


Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.


Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.


If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.