The Westbury Care Home

Warminster Road, Westbury BA13 3PR
Submit a Review
9.8 90 Reviews
  • The Westbury Care Home, Westbury
The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.

The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.

Within its walls, The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities. The landscaped garden and patio offer a serene setting for spending quality time with loved ones. Some residents take pride in tending to these outdoor spaces.

The bright and welcoming bedrooms and living areas are thoughtfully designed for wheelchair accessibility. But it’s not just about physical comfort — the caring team at The Westbury works hard to foster a real family atmosphere. Residents are encouraged to personalise their rooms with cherished belongings, creating a true sense of home.

Daily life at The Westbury is holistic, addressing mind, body, and soul. The Home Manager ensures that each resident receives compassionate care and the well-trained team delivers nursing services, specialised care, and personalised support. Care plans consider not only medical and dietary needs but also individual preferences, religious beliefs, and family input, ensuring that residents' time at The Westbury is as enjoyable as possible.

Show The Westbury Care Home on the Map

Care Provided by The Westbury Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Chacko (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Westbury Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Smoking not permitted

The Westbury Care Home Reviews (90)

Total of 90, showing 41-60
9.8

The Westbury Care Home has a Review Score of 9.8 (9.804) out of 10, based on 16 reviews in the last 2 years. Over all time The Westbury Care Home has 90 reviews.

Overall Experience

  • 64
  • 26
  • 0
  • 0
  • 0

Date Published

90
2
4
16
74

Review from Ronita W (Sister of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly, helpful and accomodating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane D (Wife of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very, very happy for my husband to be in such a wonderful, loving and caring home. The staff are respectful and so very kind to both my husband and myself. He is spoiled to death and always clean, tidy and very happy. I can ask for no more than this and am just so thankful that I managed to get
him into The Westbury.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael P (Son of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is being well looked after and seems happy and content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) assisted by family/friend published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and accommodating. Always happy to help with any queries. Covid precautions through the pandemic ensure safety of staff and residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phyillis R (Daughter-in-law of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always helpful. Whenever we ring or come for visits Mum in Law is always clean and seems happy enough. She likes all staff. We are looking forward to being able to visit her in her room again. (a bit of normal for her and us.)
A big thanks to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley D (Wife of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been exceptionally kind. They look after me and my husband well, even though I am not a resident. Garden looks beautiful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W W (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst our access to the care home is very limited, due to covid, our mum appears well cared for and the staff we do meet are all pleasant, friendly and appear very happy to assist her in any way they can.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geraldine P (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in the Westbury. I am very happy with the standard of care. The staff make it a priority to get to know the residents very well, all their likes and dislikes. They all make it a very happy place. Everyone works so hard - cleaners, kitchen and the interim manager is doing a very good job.
The vibe in the home is one of a happy home. I am very pleased with the care that Dad gets and everyone will do their best to sort any concerns families may have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna J (Daughter-in-law of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been looked after by the wonderful staff at The Westbury for around 4 years now. We have always appreciated their hard work and excellent care but today we were overwhelmed to see the bond the staff have with my father-in-law and we can tell he feels safe with them, which is massive
reassurance for us, as his family. Today was my father in-law's birthday and despite him not being able to open his eyes much, they still made him a birthday cake and candles and sang to him. It was wonderful to see. If you are considering this care home for your loved one, then we can wholeheartedly say it’s the best place they can stay. Oh, and the gardens are absolutely stunning this year. So much effort has been made to make it such a bright and inviting place. Perfect place for the residents to relax. Oh, and visitors too, hee hee.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V W (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at "The Westbury" are always professional and informative as to what is happening. They have kept residents and themselves very safe during this Covid-19 outbreak. Although it has been hard not seeing our relatives as much during the last 18-months, they have been well looked after by all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Friend of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my elderly neighbour at the home for over 2 years. I believe the management and staff care very much for the residents. My intimate knowledge of the home is limited but have always found the staff welcoming and they have looked after my neighbour very well despite the challenges
they are sometimes faced with. Leaving ones home is never easy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay M (Wife of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied. The staff are very helpful and friendly. The nurses who we deal with the most are very friendly and keep us well informed, day or night.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R E (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and caring with my dad, but also with us visitors. Sometimes communication from management can be a bit slow, and there doesn't seem to be a welcome procedure to let the family know what the need to do to support and get things rolling.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Westbury Care Home

Thank you for taking the time to complete a review. We are delighted to hear that you feel the team are kind and caring and are sorry you feel communication has been slow at times. Due to current circumstances, responses may have been a little delayed at times while we prioritised resident care and wellbeing and would like to take the opportunity to thank you for your patience with this. Thank you for your comment regarding the welcome procedure - we would very much value a conversation with you to better understand what further information would be useful to new families joining us at The Westbury.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debra D (Daughter-in-law of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident for six years until he passed away this month. Every care and attention was offered to him during his stay. Carers and staff all very friendly and helpful. I can say his stay was happy until the illness dampened his spirits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean R (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well organised. Every precaution taken.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave G (Son of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum from when she entered The Westbury in April to when she passed away in November was excellent. The staff were very caring and looked after her really well. The communication with us in the family was also very good - we were kept informed of any developments and any queries
were answered promptly and in detail.
I cannot fault their operation at all, and I know my mum felt cared for by friendly and kind staff, and particularly found the hairdressing service very valuable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vickie B (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the Westbury Care Home for just under six weeks. The staff at Westbury not only looked after my mum with a huge amount of care and compassion but looked after the rest of the family as well, including my 90-year-old dad, where there was always an offer of a cup of tea, a biscuit and
a chat.
I cannot thank you all enough for the gentle care you gave Mum at the end, we feel blessed to have had that quiet reassurance that all was well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare E (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a recent time of bad illness, the care and understanding my mother received was second to none.
All the staff that attended to her were fantastic. They even took good care of myself and other family members as well. It gives me peace of mind to know my mother is so well cared for during both
the day and night.
Overall, the home has such a lovely atmosphere and is always spotlessly clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were caring, and the room was bright and airy. At Christmas they were amazing, and the Christmas dinner was superb.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gwyneth A (Respite Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in a lot of pain and frightened but the care and friendship from all the staff and residents have helped me such a lot. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for The Westbury Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for The Westbury Care Home is calculated as follows: ( (155 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Westbury Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Theresa

Theresa Chacko

Job Title: Home Manager

Introducing Theresa Chacko
Home Manager at The Westbury, Wiltshire


What does ‘kindness’ mean to you?


“Kind care is the core of what we strive to do”


As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Theresa remarked:


“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”


Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.


Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.


If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.