The Westbury Care Home

Warminster Road, Westbury BA13 3PR
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9.8 90 Reviews
  • The Westbury Care Home, Westbury
The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.

The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.

Within its walls, The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities. The landscaped garden and patio offer a serene setting for spending quality time with loved ones. Some residents take pride in tending to these outdoor spaces.

The bright and welcoming bedrooms and living areas are thoughtfully designed for wheelchair accessibility. But it’s not just about physical comfort — the caring team at The Westbury works hard to foster a real family atmosphere. Residents are encouraged to personalise their rooms with cherished belongings, creating a true sense of home.

Daily life at The Westbury is holistic, addressing mind, body, and soul. The Home Manager ensures that each resident receives compassionate care and the well-trained team delivers nursing services, specialised care, and personalised support. Care plans consider not only medical and dietary needs but also individual preferences, religious beliefs, and family input, ensuring that residents' time at The Westbury is as enjoyable as possible.

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Care Provided by The Westbury Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Chacko (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Westbury Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Smoking not permitted

The Westbury Care Home Reviews (90)

Total of 90, showing 61-80
9.8

The Westbury Care Home has a Review Score of 9.8 (9.804) out of 10, based on 16 reviews in the last 2 years. Over all time The Westbury Care Home has 90 reviews.

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Review from N C (Resident) assisted by family/friend published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was very welcoming. The carers are exceedingly kind and thoughtful - lots of chats and laughs etc

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Review from Yvonne H (Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent welcome to this care home when I arrived and a warm feel as I came in.
My care here has been so caring and lots of kindness from all the staff - they listen, they are fun and I've enjoyed my stay here, we are also treated with great respect.
The icing on the cake was on my 90th birthday.
They made a beautiful cake with candles and made such a fuss of me, and my daughter and son in law were able to stay most of the day. Thank you to everyone.

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Review from Frances C (Niece of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a very caring attitude at the home. My aunt was very hesitant to go anywhere but has settled here well and has been encouraged to have a sense of belonging.


Whilst she was still able to she has been to events put on in the lounge, including lovely sing a long sessions, some old and new

tunes which everyone thoroughly enjoys.


She recently celebrated her 100th birthday and the staff, with special thanks to the staff for the amazing decorations and food, together with the photos, helped make it a lovely day for not only my aunt but the rest of our family who could attend on the day.


The staff are dedicated to making sure that everyone is cared for, not just looked after.


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Review from Roger L (Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in July 2017 in rather poor condition but after a few weeks I was much better and have remained so. I am pleased to acknowledge that not much has been changed.
A good move on your part was the immediate replacement of the facility radiators.
This is a very happy home let's keep it that
way!

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Review from J B (Son of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are generally caring. I had visited various local care homes prior to deciding to use The Westbury. My mother had broken her hip and failed to recover enough to remain independent. They look after her needs and will speak to me if there appear to be problems with her care.

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Review from Roger G (Son of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92 year old mother broke her hip at the end of July. After two weeks in hospital, she was discharged to The Westbury for intermediate care. She was there almost 8 weeks until being discharged to home at the start of October. The care and treatment she received at the home was exemplary. As her son,
with lasting power of attorney, I was kept fully informed of her progress and the liaison between the NHS employed occupational therapist and the representative of the social services worked really well.


I visited almost weekly during this 8 week period and at all times the staff were polite, courteous, caring and friendly. There was one very minor concern expressed by me at the beginning of my mother's stay and this was dealt with by the manager promptly and efficiently.


If my mother does end up full time in a care home and I, of course, hope she doesn't, I would have no hesitation in her going into The Westbury.


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Review from Louise H (Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy in my life here. I'm treated as a normal person. I chat to our carers who I can have a laugh with. If I don't feel well or having a bad day they help me through it. The food is very good, ample amount and something different every day.

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Review from P W (Respite Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are extremely helpful and the nurses could not have been better help.
Meals were of a high standard and served on time.

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Review from Sonia G (Respite Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was looked after extremely well and have made lots of new friends. Although naturally, I shall be pleased to get home, I shall miss everyone here.

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Review from Jean C (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent nursing care very attentive and caring staff. Always cheerful. Attentive to relatives.

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Review from Jane S (Respite Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care here has been very good with much kindness. Some initial problems such as pots of tea vs. cups of tea were resolved gradually, though sometimes it has taken rather a long time (half to three-quarters of an hour!)
I have found the policy of nothing - not even basics like tissues - being
supplied somewhat daunting after coming too far away from home to expect visitors to bring them.
I should have thought a small reserve stock on your part might make life a little easier
Such a negative approach is rather off-putting!
But thank you to all.

Reply from Clare Sheehan, Careline Advisor at The Westbury Care Home

Thank you for taking the time to review our Home. We do hold a small stock of items such as toiletries and tissues in the event that a Resident may be in need and we will ensure that all staff are aware that this is available. Your feedback is valuable to us and will be shared with the team.


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Review from Margaret H (Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Westbury Care Home in any way. The staff are so caring and polite. You are treated with dignity as though you are one of their family. The meals are very good and the choice of menu is superb. The attention and care the staff give you are first class and with a smile on their face.

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Review from R G (Respite Resident) assisted by family/friend published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and peaceful atmosphere and staff most helpful. My food needs were well catered for.
The accommodation was good with comfortable bed and facilities.
Excellent hairdressers and good activities. Would stay here again.

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Review from S W (Daughter-in-law of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They welcomed my mother-in-law to the home after a period in hospital. The care was excellent and she made good progress and finally discharged to a suitable residential care home, more locally. Staff and organisation excellent within the home.
Very caring.

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Review from Debra W (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in for respite/interim care after hospital. The staff have been very good, kind and cheerful.

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Review from R W (Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very well cared for at The Westbury Care Home since my arrival about two weeks ago and I am very happy here! Good food and drink, plus courtesy.
Thank you.

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Review from M V (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over Bank Holiday weekend my husband's foot looked red and we thought it might be infected or worse. The nurse called the 'out of hours' doctor who sent him to hospital for investigation. If the nurse had not acted promptly my husband might have been in great trouble. Overall we are very happy with
all the care he receives. The food is good with a variety of dishes to choose. The social afternoons are enjoyable and we enjoy communion together. All the staff treat him with dignity and affection.

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Review from Ruby L (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been made very welcome from the beginning.
I've made one or two friends here.
I've enjoyed the food, it's good to have the activity sheets so I can see what's on, especially the exercises.
I also enjoy looking out into the garden from my room and the lounge and dining room.

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Review from C C (Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Westbury Care Home has given me the best care of any hospital/home I have been in and I am very grateful to all staff I have been in contact with, day and night. Thanks everyone. I know that my family/visitors feel the same way.

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Review from Linda W (Daughter of Resident) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was taken poorly at the end of September and admitted to Salisbury Hospital. He had 2 small strokes. After some time in hospital, he was sent to the Westbury for rehabilitation.


I could not have wished for a better place for my Dad to spend the last few weeks before going home. He

has been looked after so well and made to feel so at home.
He is looking forward to going home tomorrow but will be sad to leave everyone behind.
The Westbury and ALL THE STAFF are really special. Thank you so much for all you have done for my Father.

Reply from Jayne Duck, Customer services administrator at The Westbury Care Home

Thank you for your review and such kind words about our staff. I'm so glad to hear that your father has made a good recovery and is now going home. I'm sure he will be missed by all the staff as well.


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for The Westbury Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for The Westbury Care Home is calculated as follows: ( (155 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Westbury Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Theresa

Theresa Chacko

Job Title: Home Manager

Introducing Theresa Chacko
Home Manager at The Westbury, Wiltshire


What does ‘kindness’ mean to you?


“Kind care is the core of what we strive to do”


As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Theresa remarked:


“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”


Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.


Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.


If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.