The Westbury Care Home

Warminster Road, Westbury BA13 3PR
Submit a Review
9.8 90 Reviews
  • The Westbury Care Home, Westbury
The Westbury Care Home is situated within the vibrant town of Westbury in Wiltshire.

The Westbury care home warmly welcomes its residents. With 44 en-suite rooms, it offers a range of services, including residential and nursing care, as well as specialised care for individuals with physical disabilities.

Within its walls, The Westbury provides cosy sitting rooms, spaces for pursuing hobbies, and a delightful dining room. Residents can unwind, socialise, and engage in creative activities. The landscaped garden and patio offer a serene setting for spending quality time with loved ones. Some residents take pride in tending to these outdoor spaces.

The bright and welcoming bedrooms and living areas are thoughtfully designed for wheelchair accessibility. But it’s not just about physical comfort — the caring team at The Westbury works hard to foster a real family atmosphere. Residents are encouraged to personalise their rooms with cherished belongings, creating a true sense of home.

Daily life at The Westbury is holistic, addressing mind, body, and soul. The Home Manager ensures that each resident receives compassionate care and the well-trained team delivers nursing services, specialised care, and personalised support. Care plans consider not only medical and dietary needs but also individual preferences, religious beliefs, and family input, ensuring that residents' time at The Westbury is as enjoyable as possible.

Show The Westbury Care Home on the Map

Care Provided by The Westbury Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Theresa Chacko (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Westbury Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Smoking not permitted

The Westbury Care Home Reviews (90)

Total of 90, showing 81-90
9.8

The Westbury Care Home has a Review Score of 9.8 (9.804) out of 10, based on 16 reviews in the last 2 years. Over all time The Westbury Care Home has 90 reviews.

Overall Experience

  • 64
  • 26
  • 0
  • 0
  • 0

Date Published

90
2
4
16
74

Review from Pat B (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very poorly when she entered the care home and with the excellent care of the staff, she recovered very quickly when we visit. It's really lovely to see her so happy and eating really well. The staff keep us well informed about any changes.

Reply from Jayne Duck, Customer services administrator at The Westbury Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your mother recovered quickly and that she is now happy and enjoying the food. It must give you peace of mind knowing that she is well cared for when you are not able to be there.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here since January 2016. We are pleased with all the care they provide here. The staff are so helpful and very kind to our father.
The activities are also very good. The staff who run this are so good.
Everyone is so helpful and keep us all informed of what is happening.
Full
marks to this wonderful care home.

Reply from Jayne Duck, Customer services administrator at The Westbury Care Home

Thank you for your review. I hope that your dad has settled well and that he enjoys the activities. It must give you such peace of mind knowing that you are kept informed of everything and that your dad is well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne V (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at The Westbury Care Home. The staff are very caring and nothing is too much trouble. My mother's room is large so she has been able to bring some of her furniture and paintings which make her feel at home.

Reply from Jayne Duck, Customer Services Administrator at The Westbury Care Home

Thank you for your review. I'm so glad to hear that your mother is happy and settled in our care. It is the little things like having your own things that make it more like your own home and more of a family atmosphere.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is limited to less than 2 weeks only but this has been excellent. I am here to be made fit and go home and live on my own. There is no family to help but I am 96 and able mentally.


Once an internal upset is settled, I am relying on physiotherapy to strengthen me. The carers have been

exceptionally kind and the encouragement of activities has helped considerably at this very difficult time of doubt.

Reply from Jayne Duck, Customer Services Administrator at The Westbury Care Home

Thank you for your review. I'm sure that you will get your strength back in no time and I'm so glad that you are enjoying the activities. I hope that once you are better and go back home that you may consider coming back for a short respite stay with us at some time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hayley R (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Westbury Care Home continues to make great progress. With the addition of new management, my mothers care is excellent with nothing being too much trouble. The food choices are excellent with a great variety of meals on offer every day, so good relatives love to stay for lunch too!


The activities

have had a revamp providing entertainment every day keeping both relatives and residents occupied with fun, laughter, cheer and singing. All in all, mum is having a great experience and I can leave her knowing she is being well looked after and all her needs are catered for.

Reply from Jayne Duck, Customer Services Administrator at The Westbury Care Home

Thank you for your review. I'm so glad to hear that your mother is well cared for and that she is enjoying the food and different activities on offer and that the relatives enjoy them also.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Son of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in this care home since September 2016. We have always found the staff very friendly and helpful and always there to help with anything.


Staff always come to talk to mum and the activity lady always tries to include her in things.


Mum seems to enjoy being here.


Reply from Jayne Duck, Customer Services Administrator at The Westbury Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John P (Son of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Westbury home in September 2014. She passed away June 5, 2017. Through initial residential then full nursing, my mother always received the highest quality of care. All staff. Nurses, carers, cleaners, admin, management, volunteers. Everyone involved at Westbury looked after my mother
with the highest standards of care, compassion, patience and not a little love. I cannot speak too highly of the standard of care received. I shall certainly recommend with confidence to anyone BUPA Westbury Care Home.

Reply from Tom M, Customer Service Administrator at The Westbury Care Home

Thank you for taking the time to share your experience.
Of course, you have our condolences but we are proud to have provided her with a high quality of care for as long as she was with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Freda M (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak too highly of care, service and treatment. My 13 week stay, preparing for returning home, were sympathetically filled with physio help, exercises and advice, from very patient care staff and excellent meals. I am very grateful and would recommend this home to anyone.

Reply from Emily Wilson, Customer Service Administrator at The Westbury Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter-in-law of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all times the home was clean, fresh and welcoming. The staff were very kind, patient and thoughtful. The maintenance man was extremely prompt and helpful. Entertainment was provided. Christmas was a delight. The level of care and support to ensure enough progress to enable my mother in law to go
home was outstanding. An enormous thank you to everyone.

Reply from Jayne Duck, Customer services administrator at The Westbury Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane and Brian B (Niece of Resident) published on 20 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Aunty stayed in The Westbury after being discharged from Bath hospital. We found it to be a very nice home with caring and relaxed staff. Her room was comfortable and airy with everything she needed . The atmosphere was friendly and homely. We were always offered drinks whenever we visited. Our
Aunty was an amazing and dignified lady and was treated this way at all times. Her wishes along with ours were always considered by the staff. From all we saw I would recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for The Westbury Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for The Westbury Care Home is calculated as follows: ( (155 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Westbury Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Theresa

Theresa Chacko

Job Title: Home Manager

Introducing Theresa Chacko
Home Manager at The Westbury, Wiltshire


What does ‘kindness’ mean to you?


“Kind care is the core of what we strive to do”


As a Registered Nurse, Theresa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at The Westbury for nearly two decades, Theresa closely shares Welford Healthcare's vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Theresa remarked:


“Seeing my Residents happy and healthy, and working with dedicated staff who go above and beyond on a daily basis”


Theresa has also achieved much outside of work, with her proudest achievement being moving from India to the UK on her own, at a young age, to further her career in nursing.


Outside of work, Theresa has two children and enjoys gardening and seeing her friends and family.


If you would like to find out more about The Westbury, Theresa would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.