Barchester White Lodge Care Home

Braydon, Swindon SN5 0AD
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9.8 204 Reviews
  • Barchester White Lodge Care Home, Swindon
White Lodge Care Home is a converted hunting property, thoroughly renovated for the practice of professional care within picturesque surroundings, with a lake for its backdrop.

Highly qualified staff provide person-centred care to adults with residential and nursing needs, and to those living with dementia, and work tirelessly to enrich the lives of residents through expert care and meaningful occupation.

A programme of activities is offered, including special events and entertainment and regular trips out and about. A music therapy programme is also provided through group and one-to-one sessions. The home also has a professional Head Chef, who leads the kitchen tea, and they work together to create nutritious and delicious menus for residents, families and guests to enjoy.

A warm welcome always awaits you at White Lodge, so please feel free to stop by and take a look around.

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Care Provided by Barchester White Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ramona Gherendi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Funding & Fees Guide for Barchester White Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester White Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome. Pop in for a coffee.


  • Parking

  • Plenty of parking on site.


Barchester White Lodge Care Home Reviews (204)

Total of 204, showing 181-200
9.8

Barchester White Lodge Care Home has a Review Score of 9.8 (9.847) out of 10, based on 67 reviews in the last 2 years. Over all time Barchester White Lodge Care Home has 204 reviews.

Overall Experience

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Review from J S (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been resident at White Lodge since January. I have found the carers and the management to be very responsive to requests and observations about his care, which is so important for us as Dad has difficulty expressing his needs.
His dedicated carers are kind, respectful and encouraging.
The
atmosphere at White Lodge is both cheerful and peaceful, rooms are pleasnat and family and friends are made very welcome.
The house is in a beautiful setting. Dad is content and we are reassured he is well cared for.

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Review from Mike B (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum always appears well cared for. Staff are always friendly and interested. I feel that my mum is safe and looked after at White Lodge.

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Review from Craig A (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into hospital and then 2 other care homes before coming to you. She stayed in bed and lost weight. Since coming to you, she has put on 4kgs and is getting out of bed. Also, she is socialising with the other residents. I am very impressed as even when she lived at home, she refused and
we had many arguments over this, to go out and socialise.

Reply from Ken Bishop, General Manager at Barchester White Lodge Care Home

As a team at White Lodge, we value promoting health and wellbeing to all our residents, we are pleased to be recognised for the hard work and dedication of our caring staff.


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Review from B B (Wife of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been resident at White Lodge since 2012. During the ensuing years, he has been extremely well looked after, I could not wish for a better, caring environment for him.

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Review from Chris B (Son-in-law of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is like visiting a relative in a hotel. Good use of space - plenty of choices for a quiet corner. Good for talking with someone who has trouble concentrating. Staff always seem welcoming and happy. The whole place seems to be an orderly calm experience.

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Review from Elizabeth B (Niece of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my Aunt was admitted 4 years ago, the home was excellent in every respect. It is still good but standards have slipped to a degree. The actual nursing care is still very good.

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Review from Caroline B (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum only arrived here in February after transferring from another home. This place is a breath of fresh air! Very comfortable and feels like "home". Cannot fault the staff whatever their roles they are kind and polite and treat Mum with respect.

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Review from Anne W (Friend of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I called in with a friend of ours to bring in her husband for respite for her. We thought that the staff were very friendly and all seemed excellent.
We were very impressed.

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Review from Jim W (Cousin of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good food, very friendly staff and clean.

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Review from Adrian S (Nephew of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has recently moved into Barchester White Lodge Care Home. We have noticed a vast improvement in him and wanted to note that we are extremely pleased with his change in mood and the care that he is receiving.


Our Grandmother has also been a resident here for nearly two years and since she

moved there the quality of care that she now receives is much improved from the previous home she was in and she is much happier as a result of this.

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Review from Maggie M (Wife of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered White Lodge on 21 August 2017. He has advanced Alzheimer's disease and has not spoken for many months. Today, while listening to Country and Western music in the sitting room at Tree Tops, I asked if he was enjoying the music, to which he replied a joyous yes.


He seems much more

alert than in his previous care home and is kept both clean and comfortable.


It is a relief to know his needs are being met.


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Review from Andrew E (Son of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in 8 weeks ago. None of us knew what to expect but we were welcomed warmly and much re-assured. 8 weeks later and mum has benefitted from the care she has received. She is safe, cared for and well-nourished. Most of all, she is happy and engaging well with staff and residents alike. We are
very pleased with our decision and our choice of care home. Thank you from all the family.

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Review from Kathleen R (Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After spending three lots of respite care in White Lodge and trying out three other homes, I decided to become permanent here. After 6 weeks I am satisfied I made the correct choice. Nothing will ever be perfect, the food is boring and very often cold on arrival (my pet hate). Medication time is
unreliable. I understand this is unavoidable. The staff are wonderful.

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Review from Viv W (Daughter-in-law of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very efficient, helpful staff assisting with the transfer from York Hospital to the care home. His arrival was warm and welcoming along with a hot meal. He has felt comfortable and happy as he can be as he is very poorly. Good for the family too as we can come and go as we please and most of the time,
there is support for us too.

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Review from Muriel M (Wife of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find White Lodge a very nice, friendly home. The staff here are very nice caring people and they always try to be helpful to my husband and are patient with him when sometimes he can be difficult. He has a nice room with a lovely view and the grounds are lovely to walk around in the summer. I feel
I can visit him at any time and am always made welcome by the staff. Overall my husband is in good hands here.

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Review from S W (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good reception area and pleasant staff. The staff have a difficult time in accommodating all the different needs of the residents and do not have time to do many activities, besides the nursing needs. Staff are pleasant and have a good understanding of residents needs.

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Review from Chris B (Nephew of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

White Lodge used to be the best care home in the locality. Unfortunately, over the last 2-3 years, the quality of care and the activities have deteriorated largely due to recruitment problems. Most of the staff are excellent as individuals but they are too thinly spread. On occasions, we have found
our aunt in the same clothes for 2-3 days. We are not entirely happy and the high cost is not justified by high quality, as it was before. However moving our aunt would be disruptive, so we will watch and wait for now.

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Review from Rosemary S (Wife of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

White Lodge is warm and welcoming. The rooms are bright and clean. There are several communal areas on each floor which are regularly used to host the variety of activities that are organised thoughtfully and expertly by the activities team to cater for the needs and personalities of the different residents.
They enhance life at White Lodge and highlight White Lodge as excellent. In my experience, the care team are kind and friendly and treat residents with courtesy and dignity. The housekeeping team work hard and do a good job keeping everywhere clean and fresh and I am impressed that clothes are laundered and returned promptly. The catering team are hardworking and produce wonderful food.

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Review from Denise C (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers to our dear mum. Nothing is too much trouble. Always answer any of our questions. Truly amazing.

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Review from Elizabeth K (Wife of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival the staff were welcoming, the room prepared and my husband settled quickly. He is comfortable here because the carers and nurses are familiar and that gives him an added sense of security. The meals are varied and he enjoys the curries which are one of the specialities of the chef.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Barchester White Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 67 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Barchester White Lodge Care Home is calculated as follows: ( (675 Excellents x 5) + (109 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 790 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester White Lodge Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 67 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (22)

Ramona

Ramona Gherendi

Job Title: General Manager

Joined: 2018

I am Ramona Gherendi and I am the General Manager here at White Lodge.


I joined Barchester in 2018 as a Clinical Lead, progressing to Deputy Manager and then General Manager of White Lodge in 2020. My focus at White Lodge is to ensure residents have the best possible life and experiences every single day, supported by the skilled and caring team here. I am committed to person-centred care for all our residents and my door is always open to them and their families.


I have a real passion for nursing beginning my nursing career in 2004 in Romania as a cardiac nurse. I moved to the UK with my family in 2011 and I have worked in adult general nursing in the UK since then.


For anyone considering care for themselves or for a loved one, our doors are open for you to visit and meet the team.


Ioana

Ioana Morar

Job Title: Deputy Manager

Joined: 2020

Hello. I am Ioana Morar and I joined the White Lodge team as Deputy Manager in July 2020. I began my nursing career in 2004 in Romania as an orthopaedic nurse and I moved to the UK with my family in 2013. I have worked in the care sector since then and I am passionate about working closely with families to offer support and guidance on the most appropriate type of care for their loved ones. I believe it is important for care staff to understand what a difficult and emotional journey this can be for residents and their families. White Lodge is a beautiful home and I am very pleased to be working with such hardworking, caring and supportive colleagues.


Minimol

Minimol Thomas

Job Title: Senior Registered General Nurse

Joined: 2004

Hi, my name is Minimol and I am a Senior Registered General Nurse here at White Lodge. I'm extremely proud to say I have been a nurse here for over 20 years and wouldn't have it any other way as I love the people we look after and the team we have.


Vibin

Vibin Vilanguparayil Devassia

Job Title: Registered General Nurse

Joined: 2022

Hi, my name is Vibin and I have been working at White Lodge for almost 2 years. I spent the first 18 months as a care assistant but more recently took on the role of a Registered General Nurse.


Elizabeth

Elizabeth Sikazwe

Job Title: Clinical Lead

Joined: 2003

Hello. I am Elizabeth. I qualified as a nurse in 1985 and joined White Lodge in 2003 as a RGN. I was later promoted to Unit Manager and am now Clinical Lead. I really enjoy making sure residents get the medical support they need to feel as well as they can. I oversee clinical training for the White Lodge team and I ensure residents have their medication and treatment reviewed regularly. I also make sure that nursing processes are understood and followed by the team.


Nita

Nita Rana

Job Title: Registered General Nurse

Joined: 2018

Hello. I am Nita. I joined White Lodge as a Carer in 2018 and have since qualified as a Care Practitioner and then onto a Nurse and have spent the last year working as a Registered General Nurse in the home. I am originally from Nepal and now live in Swindon with my family. I enjoy my work at White Lodge, supporting residents with their care and making life as comfortable and enjoyable as I can. I work with a great team here and I feel encouraged to develop my professional skills. I like meeting new residents and their families so that I can make their move here as smooth as it can be.


Thresiamma

Thresiamma Skariya

Job Title: Unit Manager

Joined: 2006

Hello. I am Thresiamma and I qualified as a nurse in 1984. I joined the White Lodge team in 2006, as a Senior Nurse.


Over the years I have undertaken additional training and been promoted to Unit Manager on the Treetops Unit. I really enjoy my role, ensuring that people get the care and support they need in our lovely community. I also like getting to know resident's families, so that they are reassured their loved ones are well looked after.


Richard

Richard Harris

Job Title: Head Chef

Joined: 2022

Hello, I am Richard the new Head Chef at White Lodge. I started my career over 45 years ago in Cornwall in the hotel industry and over the past few years, I have worked at a local hotel near Chippenham.


I am really enjoying working in a care home as it is not just about tasty food, it is also about nutrition and planning a balanced diet for our residents. It has been great getting to know the residents and it is a pleasure to work with them as diet is so important.


Bret

Bret Richardson

Job Title: Head of Maintenance

Joined: 2021

Hello, I am Bret, I recently joined White Lodge as Head of Maintenance. I am a skilled carpenter and decorator and take pride in all of my work.


Working with my assistant Lou we look forward to maintaining this beautiful home along with the extensive grounds and gardens.


Tracy

Tracy Richardson

Job Title: Head of Housekeeping

Joined: 2019

Hello. I am Tracy, Head of Housekeeping at White Lodge. I am responsible for cleaning, housekeeping and infection control as well as managing the other members of the Housekeeping Team. We ensure residents' rooms and shared areas are cleaned daily and I maintain stock levels of the products and equipment essential for keeping White Lodge clean, tidy and safe for residents, visitors and staff. I enjoy my role and like to meet all residents and their families.


Shayla

Shayla Sharmeen

Job Title: Activities Coordinator

Joined: 2022

Hi my name is Shayla and I'm the activities coordinator here at White Lodge.


Prior to taking the position, I worked as a care assistant within the home for 2 years loving every minute of my role. My passion is very much in supporting the day to day lives of the people we care for, it is important to me that our weekly calendar offers rich experiences with music from live entertainers, as well as arts and crafts tailored to individual abilities.


Getting to know our residents better is so important, and through regular family and friends’ meetings we can gain a greater understanding of their loved ones' interests and life prior to joining White Lodge that will make for an enriched activities program to be developed, one that keeps them at the heart of the local community. I look forward to getting to know you, and your loved ones.


We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please click here to contact me direct. New entertainers and community links are always welcome.


Bimi

Bimi Xavier

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Bimi and I have spent the past 2 years looking after our residents at White Lodge Care Home. I love making a difference and take great pride in ensuring our residents are well cared for and looked after.


Marichu

Marichu Forneste

Job Title: Senior Care Assistant

Joined: 2019

Hi, my name is Marichu and I am a Senior Care Assistant at White Lodge. I have been here for 5 years, of which I worked my first 4 years as a care assistant before earning a promotion to Senior Carer.


Riva

Riva D'Silva

Job Title: Senior Care Assistant

Joined: 2014

Hi, my name is Riva and I work as a Senior Carer at White Lodge. Having spent 10 years as a Care Assistant I was incredibly proud to be promoted to Senior Carer and love what I do here at White Lodge.


Dinu

Dinu Gurung

Job Title: Care Assistant

Joined: 2023

Hi, my name is Dinu and I'm a care assistant at White Lodge.


I have been working at home since 2023 and love what I do! It's such a rewarding role and I love being part of the team!


Niloy

Niloy Saha

Job Title: Regional Care Assistant

Joined: 2021

Hi, my name is Niloy and I work as a Regional Care Assistant at White Lodge. I have been working here for 3 years and despite my role as a care assistant, my passion is supporting residents to fulfil life enrichment, helping with daily activities and ensuring the people we look after have purpose and enjoyment every day.


Tania

Tania Sultana

Job Title: Care Assistant

Joined: 2023

Hi, my name is Tania and I have been a care assistant for just over a year. I love the people at White Lodge, we have such a lovely home and most importantly the people we look after are well cared for and I'm glad to be a part of that.


Tarun

Tarun Sharma

Job Title: Kitchen Assistant

Joined: 2023

Hi, my name is Tarun and I work at White Lodge as a Kitchen Assistant. I have been here just over a year and it's always nice to hear how good the food is here at White Lodge.


Tomcy

Tomcy Jacob

Job Title: Unit Manager

Joined: 2022

Hi, my name is Tomcy and I'm the Unit Manager here at White Lodge Care Home. I am a Registered General Nurse and have been working here for just over a year.


Alina

Alina Gurung

Job Title: Care Practitioner

Joined: 2023

Hi, my name is Alina and I have been a Care Assistant here at White Lodge for 3 years. I am now also a trainee Care Practitioner here at the home.


Aaarti

Aaarti Sharma

Job Title: Care Assistant

Joined: 2022

Hi, my name is Aarti and I have been a Care Assistant here at White Lodge for over 2 years. I love being able to help people and make a difference.


Akshay

Akshay Shajahan

Job Title: Care Assistant

Joined: 2022

Hi, my name is Akshay and I'm a care assistant here at White Lodge Care Home. I have been working here for over 2 years and take great pride in keeping our residents safe and well.