They go out of their way to make the residents happy and really care for their welfare
G G (Daughter of Resident)
my mother was treated with dignity, respect and kindness. I was always kept informed
John M (Son of Resident)
Excellent staff, very high-grade rooms and facilities.
Jon S (Son of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visitors always welcome. Pop in for a coffee.
Plenty of parking on site.
Barchester White Lodge Care Home has a Review Score of 9.8 (9.847) out of 10, based on 67 reviews in the last 2 years. Over all time Barchester White Lodge Care Home has 204 reviews.
Review from G P (Resident) published on 12 December 2019
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4.0 out of 5
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Review from Katie F (Niece of Resident) published on 12 December 2019
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5.0 out of 5
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Review from Sheila O (Resident) published on 12 December 2019
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5.0 out of 5
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Review from T W (Resident) assisted by family/friend published on 10 October 2019
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4.0 out of 5
Reply from Jessa Avila, Registered Home Manager at Barchester White Lodge Care Home
Thank you for the lovely review and suggestion. I will ensure that the Activities team will cater to your request in the future.
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Review from G P (Resident) assisted by family/friend published on 9 October 2019
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5.0 out of 5
Reply from Jessa Avila, Registered Home Manager at Barchester White Lodge Care Home
Thank you for the lovely review. I will ensure that this will be cascaded, to the staff.
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Review from V W (Resident) assisted by family/friend published on 9 October 2019
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5.0 out of 5
Reply from Jessa Avila, Registered Home Manager at Barchester White Lodge Care Home
Thanks for sharing to other people what you love doing in White Lodge. It's always fun to sit with you in the garden and enjoy the sun!
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Review from Kevin (Nephew of Resident) published on 2 October 2019
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5.0 out of 5
What you can't so easily tell beforehand is how good the care will be, but her care has been extremely good, her care assistants are amazing, but it's unfair to single them out. All staff are kind, patient and caring, housekeeping, the nurses and activities team are great and our interactions with every member of the White Lodge team has been very positive, communication from all levels is excellent.
Our thanks to all at White Lodge for helping to improve my aunt's quality of life, we as a family really appreciate it.
Reply from Jessa Avila, Registered Home Manager at Barchester White Lodge Care Home
Thank you Kevin for the lovely review. We had fun times with your aunt and we will definitely miss her. All the best in the future and hope to see you sometime.
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Review from E T (Resident) published on 19 September 2019
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5.0 out of 5
Reply from JESSA AVILA, REGISTERED HOME MANAGER at Barchester White Lodge Care Home
Thank you Heather for the lovely review. Looking forward to your next visit and hoping to see you soon. Regards to your husband, son, and daughter in law.
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Review from Pamela G (Regular Volunteer) published on 3 September 2019
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5.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home
Thank you for your continued support as a friend of White Lodge. It is great to hear the hard work from the residents and activity team is appreciated, with the beautiful gardens and grounds. Your feedback is greatly appreciated and will be passed to all the team.
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Review from J M (Son of Resident) published on 3 September 2019
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5.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home
Many thanks for such a great review. All the staff at White Lodge are thrilled with the comments. Thank you for your feedback.
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Review from Mary R (Resident) published on 3 September 2019
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5.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home
Thank you for your feedback. We are all extremely pleased you enjoy the packed activity schedule here at White Lodge, there is always something to suit everyone.
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Review from Iris Olive G (Resident) published on 3 September 2019
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4.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home
Thank you for taking the time to write your review. We have many more exciting trips planned for the rest of the year, so we look forward to seeing you there.
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Review from Geoffrey J (Resident) published on 3 September 2019
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5.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home
Thank you for taking the time to write your review. Your feedback is really important to us all at White Lodge.
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Review from F G (Daughter-in-law of Resident) published on 3 September 2019
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5.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home
Thank you for such a fabulous review. Your feedback is extremely important to all of us at White Lodge and we will certainly pass the comments on to all the staff here.
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Review from Christopher O (Son of Resident) published on 29 July 2019
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5.0 out of 5
Reply from Jessa Avila, Registered Home Manager at Barchester White Lodge Care Home
Thank you, Christopher, for the lovely review you said about White Lodge. I will ensure that all staff will be aware of this. Looking forward to seeing you at our Summer Fete!
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Review from Julie S (Daughter of Resident) published on 23 July 2019
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5.0 out of 5
Reply from Jessa Avila, Registered Home Manager at Barchester White Lodge Care Home
Thank you, Julie, for a fantastic review. I will ensure that the staff will be aware of this. Looking forward to seeing you again.
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Review from Susan H (Friend of Resident) published on 20 June 2019
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5.0 out of 5
Reply from Jessa Avila, Registered Home Manager at Barchester White Lodge Care Home
Thank you Susan for the review! We are looking forward for your next visit!
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Review from Ann N (Daughter of Resident) published on 10 June 2019
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5.0 out of 5
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Review from S K (Son of Resident) published on 10 June 2019
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5.0 out of 5
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Review from Sheila S (Friend of Resident) published on 29 May 2019
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5.0 out of 5
Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home
Thank you for taking the time to provide your feedback. I agree, the end result will be stunning and very unique. We look forward to seeing you again at White Lodge.
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The Review Score of 9.8 (9.847) out of 10 for Barchester White Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 67 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.847 for Barchester White Lodge Care Home is calculated as follows: ( (675 Excellents x 5) + (109 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 790 Ratings = 4.847
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester White Lodge Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 67 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Apr 2020
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Job Title: General Manager
Joined: 2018
I am Ramona Gherendi and I am the General Manager here at White Lodge.
I joined Barchester in 2018 as a Clinical Lead, progressing to Deputy Manager and then General Manager of White Lodge in 2020. My focus at White Lodge is to ensure residents have the best possible life and experiences every single day, supported by the skilled and caring team here. I am committed to person-centred care for all our residents and my door is always open to them and their families.
I have a real passion for nursing beginning my nursing career in 2004 in Romania as a cardiac nurse. I moved to the UK with my family in 2011 and I have worked in adult general nursing in the UK since then.
For anyone considering care for themselves or for a loved one, our doors are open for you to visit and meet the team.
Job Title: Deputy Manager
Joined: 2020
Hello. I am Ioana Morar and I joined the White Lodge team as Deputy Manager in July 2020. I began my nursing career in 2004 in Romania as an orthopaedic nurse and I moved to the UK with my family in 2013. I have worked in the care sector since then and I am passionate about working closely with families to offer support and guidance on the most appropriate type of care for their loved ones. I believe it is important for care staff to understand what a difficult and emotional journey this can be for residents and their families. White Lodge is a beautiful home and I am very pleased to be working with such hardworking, caring and supportive colleagues.
Job Title: Senior Registered General Nurse
Joined: 2004
Hi, my name is Minimol and I am a Senior Registered General Nurse here at White Lodge. I'm extremely proud to say I have been a nurse here for over 20 years and wouldn't have it any other way as I love the people we look after and the team we have.
Job Title: Registered General Nurse
Joined: 2022
Hi, my name is Vibin and I have been working at White Lodge for almost 2 years. I spent the first 18 months as a care assistant but more recently took on the role of a Registered General Nurse.
Job Title: Clinical Lead
Joined: 2003
Hello. I am Elizabeth. I qualified as a nurse in 1985 and joined White Lodge in 2003 as a RGN. I was later promoted to Unit Manager and am now Clinical Lead. I really enjoy making sure residents get the medical support they need to feel as well as they can. I oversee clinical training for the White Lodge team and I ensure residents have their medication and treatment reviewed regularly. I also make sure that nursing processes are understood and followed by the team.
Job Title: Registered General Nurse
Joined: 2018
Hello. I am Nita. I joined White Lodge as a Carer in 2018 and have since qualified as a Care Practitioner and then onto a Nurse and have spent the last year working as a Registered General Nurse in the home. I am originally from Nepal and now live in Swindon with my family. I enjoy my work at White Lodge, supporting residents with their care and making life as comfortable and enjoyable as I can. I work with a great team here and I feel encouraged to develop my professional skills. I like meeting new residents and their families so that I can make their move here as smooth as it can be.
Job Title: Unit Manager
Joined: 2006
Hello. I am Thresiamma and I qualified as a nurse in 1984. I joined the White Lodge team in 2006, as a Senior Nurse.
Over the years I have undertaken additional training and been promoted to Unit Manager on the Treetops Unit. I really enjoy my role, ensuring that people get the care and support they need in our lovely community. I also like getting to know resident's families, so that they are reassured their loved ones are well looked after.
Job Title: Head Chef
Joined: 2022
Hello, I am Richard the new Head Chef at White Lodge. I started my career over 45 years ago in Cornwall in the hotel industry and over the past few years, I have worked at a local hotel near Chippenham.
I am really enjoying working in a care home as it is not just about tasty food, it is also about nutrition and planning a balanced diet for our residents. It has been great getting to know the residents and it is a pleasure to work with them as diet is so important.
Job Title: Head of Maintenance
Joined: 2021
Hello, I am Bret, I recently joined White Lodge as Head of Maintenance. I am a skilled carpenter and decorator and take pride in all of my work.
Working with my assistant Lou we look forward to maintaining this beautiful home along with the extensive grounds and gardens.
Job Title: Head of Housekeeping
Joined: 2019
Hello. I am Tracy, Head of Housekeeping at White Lodge. I am responsible for cleaning, housekeeping and infection control as well as managing the other members of the Housekeeping Team. We ensure residents' rooms and shared areas are cleaned daily and I maintain stock levels of the products and equipment essential for keeping White Lodge clean, tidy and safe for residents, visitors and staff. I enjoy my role and like to meet all residents and their families.
Job Title: Activities Coordinator
Joined: 2022
Hi my name is Shayla and I'm the activities coordinator here at White Lodge.
Prior to taking the position, I worked as a care assistant within the home for 2 years loving every minute of my role. My passion is very much in supporting the day to day lives of the people we care for, it is important to me that our weekly calendar offers rich experiences with music from live entertainers, as well as arts and crafts tailored to individual abilities.
Getting to know our residents better is so important, and through regular family and friends’ meetings we can gain a greater understanding of their loved ones' interests and life prior to joining White Lodge that will make for an enriched activities program to be developed, one that keeps them at the heart of the local community. I look forward to getting to know you, and your loved ones.
We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please click here to contact me direct. New entertainers and community links are always welcome.
Job Title: Senior Care Assistant
Joined: 2022
Hi, my name is Bimi and I have spent the past 2 years looking after our residents at White Lodge Care Home. I love making a difference and take great pride in ensuring our residents are well cared for and looked after.
Job Title: Senior Care Assistant
Joined: 2019
Hi, my name is Marichu and I am a Senior Care Assistant at White Lodge. I have been here for 5 years, of which I worked my first 4 years as a care assistant before earning a promotion to Senior Carer.
Job Title: Senior Care Assistant
Joined: 2014
Hi, my name is Riva and I work as a Senior Carer at White Lodge. Having spent 10 years as a Care Assistant I was incredibly proud to be promoted to Senior Carer and love what I do here at White Lodge.
Job Title: Care Assistant
Joined: 2023
Hi, my name is Dinu and I'm a care assistant at White Lodge.
I have been working at home since 2023 and love what I do! It's such a rewarding role and I love being part of the team!
Job Title: Regional Care Assistant
Joined: 2021
Hi, my name is Niloy and I work as a Regional Care Assistant at White Lodge. I have been working here for 3 years and despite my role as a care assistant, my passion is supporting residents to fulfil life enrichment, helping with daily activities and ensuring the people we look after have purpose and enjoyment every day.
Job Title: Care Assistant
Joined: 2023
Hi, my name is Tania and I have been a care assistant for just over a year. I love the people at White Lodge, we have such a lovely home and most importantly the people we look after are well cared for and I'm glad to be a part of that.
Job Title: Kitchen Assistant
Joined: 2023
Hi, my name is Tarun and I work at White Lodge as a Kitchen Assistant. I have been here just over a year and it's always nice to hear how good the food is here at White Lodge.
Job Title: Unit Manager
Joined: 2022
Hi, my name is Tomcy and I'm the Unit Manager here at White Lodge Care Home. I am a Registered General Nurse and have been working here for just over a year.
Job Title: Care Practitioner
Joined: 2023
Hi, my name is Alina and I have been a Care Assistant here at White Lodge for 3 years. I am now also a trainee Care Practitioner here at the home.
Job Title: Care Assistant
Joined: 2022
Hi, my name is Aarti and I have been a Care Assistant here at White Lodge for over 2 years. I love being able to help people and make a difference.
Job Title: Care Assistant
Joined: 2022
Hi, my name is Akshay and I'm a care assistant here at White Lodge Care Home. I have been working here for over 2 years and take great pride in keeping our residents safe and well.
