Barchester White Lodge Care Home

Braydon, Swindon SN5 0AD
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9.8 204 Reviews
  • Barchester White Lodge Care Home, Swindon
White Lodge Care Home is a converted hunting property, thoroughly renovated for the practice of professional care within picturesque surroundings, with a lake for its backdrop.

Highly qualified staff provide person-centred care to adults with residential and nursing needs, and to those living with dementia, and work tirelessly to enrich the lives of residents through expert care and meaningful occupation.

A programme of activities is offered, including special events and entertainment and regular trips out and about. A music therapy programme is also provided through group and one-to-one sessions. The home also has a professional Head Chef, who leads the kitchen tea, and they work together to create nutritious and delicious menus for residents, families and guests to enjoy.

A warm welcome always awaits you at White Lodge, so please feel free to stop by and take a look around.

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Care Provided by Barchester White Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ramona Gherendi (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Funding & Fees Guide for Barchester White Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester White Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome. Pop in for a coffee.


  • Parking

  • Plenty of parking on site.


Barchester White Lodge Care Home Reviews (204)

Total of 204, showing 161-180
9.8

Barchester White Lodge Care Home has a Review Score of 9.8 (9.847) out of 10, based on 67 reviews in the last 2 years. Over all time Barchester White Lodge Care Home has 204 reviews.

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Review from Natasha H (Friend of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited by a friend to come to White Lodge Care Home to see Chloe’s Mobile Farm. It was amazing! The resident I came to visit had the best time and the women who brought the animals along were so friendly. I brought my daughter, who’s only two along and she was welcomed with open arms. There were
chicks, ducklings, rabbits, guinea pigs and even lambs! I can honestly say, I have never witnessed such care and compassion from the staff. The staff were so organised and the residents had the best time. All residents held animals, stroked, cuddled and had such a laugh.
I would recommend anyone looking for care for any family, friends or relatives to visit and experience White Lodge. It is out of this world!

Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home

Many thanks for your feedback. We are really pleased you enjoyed the event and we are planning for Chloe's Mobile Farm to return again soon.


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Review from M P (Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my stay here. Everyone is very kind.

Reply from Jess Avila, Registered Home Manager at Barchester White Lodge Care Home

It is always a pleasure looking after you. We will work harder in providing residents with a happy and meaningful stay in White Lodge. Thank you!


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Review from R S (Son of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a very independent-minded lady. Living in a care home was not part of her plan, "Over my dead body" was the phrase most often used whenever anyone suggested it. However, her increasing infirmity and blindness meant she had to eventually accept the inevitable.
It was with great relief
that we managed to persuade her to come and stay at White Lodge, initially as respite but very soon after as a resident. Throughout her time there, every one of the staff did their best to make her feel welcome, be part of a big family of residents and ensure her comfort and safety.
As time went by and she became less mobile, it fell to your staff to be even more attentive to her needs and they did not fail her. We are extremely grateful to all of those who took on this responsibility and helped my mum to continue to enjoy a great quality of life with dignity in your care.
The professionalism, respect and personal interest that White Lodge staff showed towards my mum to the end were exemplary and their kindness towards her, especially in difficult times, will always be remembered by us with enormous gratitude.

Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home

Thank you for taking the time to review our home. The staff recognition and feedback is really appreciated by the whole team who work hard to ensure person centred care in a respectful and professional environment is at the forefront of everything we do at White Lodge. Your feedback is really important to us.


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Review from James S (Son of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is in a beautiful setting and is beautifully quiet and peaceful. Recently it has been refurbished to a very high standard and the common rooms are really nice. All of the staff are very helpful and attentive.

Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home

Thank you for taking the time to review our home. Your feedback is incredibly important to us. It is great to hear such great comments.


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Review from G G (Daughter of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and friendly, treating my mother with dignity and kindness. They go out of their way to make the residents happy and really care for their welfare. The food is excellent and caters for all tastes. The rooms are kept cleaned and hygiene levels are good. I would definitely
recommend.

Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home

Thank you for such great feedback. The restaurant style dining really does cater for all tastes and all the staff at White Lodge appreciate your glowing review.


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Review from Steven R (Son of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed a number of care homes in and around the Swindon area for our 91 year old mother, we were somewhat disappointed until we visited White Lodge care home, which is literally in a class of its own. Quite simply superb. Led by the General Manager, her team of nurses, carers and other staff
provide a truly wonderful and caring service in a relaxed and incredibly comfortable environment. First class.

Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home

Thank you, Steven, for your glowing review. It is great to hear such fantastic feedback.


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Review from Mary W (Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very helpful.

Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home

Thank you for taking the time to review White Lodge. Your feedback is really important to us.


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Review from Olive P (Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here.

Reply from Louisa Cairns, Customer Relationship Manager at Barchester White Lodge Care Home

Thank you Olive for taking the time to review White Lodge. Your feedback is extremely important to us.


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Review from Jennifer B (Wife of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and I have been very happy with the friendly care received at White Lodge. My husband has returned home much calmer. He eats and sleeps well and responds to the attention given.

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Review from F R (Nephew of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The surroundings at White Lodge are very pleasant both inside and out and the new decorations and furnishings have enhanced things even more. The food is good and the staff friendly. There are plenty of activities which the residents are encouraged to join in.

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Review from S S (Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I am receiving here is excellent.
The nursing and care staff are kind, considerate, friendly and even at their busiest will help with whatever you need - be it picking up a stray TV remote or handling requests for coffee in the wee hours.
Always there with a smile or a chat.
The new menu
changes are also very good.

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Review from S W (Daughter of Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very well cared for at White Lodge.
It's a real weight off my mind knowing he is so well looked after.

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Review from Muriel M (Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am most happy to be here. I love the care support and being treated with dignity. Most of all my independence is encouraged.

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Review from Robert C (Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a mini-stroke on Friday and my doctor sent me by ambulance to the hospital for a brain scan. It was positive but the hospital couldn't send me home as I live alone so it was decided that I should spend a week in a care home. I came to Barchester White Lodge Care Home as they did respite and my
wife has been a resident for two years. I have been very well looked after and my disabilities improved due to the daily care and attention so I can go home soon.

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Review from G H (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel that staff have paperwork in place now so the place feels more secure. Staff friendly and seem happier. If there is a problem, things are sorted now. There are people to talk to if one has a concern. The whole system has changed over the last few months as things have been put in place to make
life better of residents and friends.

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Review from Jon S (Son of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very high-grade rooms and facilities.

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Review from Beti-Ann M (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into White Lodge straight after a long flight from Australia. The staff have been amazing, welcoming and so kind. The administrator and receptionist have gone above and beyond the normal. Nothing has been too much bother from our first enquiry until she moved in. Absolutely outstanding.
Mum says it's all so friendly, warm and homely. She loves it.
Thank you so much for your kindness.

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Review from Keith B (Brother of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very conscientious and caring. Always on the end of the phone if needed.

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Review from Susan E (Daughter of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father stayed here for respite and with him having dementia he was a bit apprehensive, but on seeing him toward the end of his stay he was loving it. He said the staff were lovely and couldn't do enough for him. He was taken in his wheelchair around the grounds which he found to be lovely as he was
looking at the flowers, being a keen gardener in his younger years.
Would recommend White Lodge Care Home for sure.

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Review from D P (Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind and make me laugh a lot. I have made a lot of good friends with them. Important because most of the residents are much older than me.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Barchester White Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 67 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Barchester White Lodge Care Home is calculated as follows: ( (675 Excellents x 5) + (109 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 790 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester White Lodge Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 67 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (22)

Ramona

Ramona Gherendi

Job Title: General Manager

Joined: 2018

I am Ramona Gherendi and I am the General Manager here at White Lodge.


I joined Barchester in 2018 as a Clinical Lead, progressing to Deputy Manager and then General Manager of White Lodge in 2020. My focus at White Lodge is to ensure residents have the best possible life and experiences every single day, supported by the skilled and caring team here. I am committed to person-centred care for all our residents and my door is always open to them and their families.


I have a real passion for nursing beginning my nursing career in 2004 in Romania as a cardiac nurse. I moved to the UK with my family in 2011 and I have worked in adult general nursing in the UK since then.


For anyone considering care for themselves or for a loved one, our doors are open for you to visit and meet the team.


Ioana

Ioana Morar

Job Title: Deputy Manager

Joined: 2020

Hello. I am Ioana Morar and I joined the White Lodge team as Deputy Manager in July 2020. I began my nursing career in 2004 in Romania as an orthopaedic nurse and I moved to the UK with my family in 2013. I have worked in the care sector since then and I am passionate about working closely with families to offer support and guidance on the most appropriate type of care for their loved ones. I believe it is important for care staff to understand what a difficult and emotional journey this can be for residents and their families. White Lodge is a beautiful home and I am very pleased to be working with such hardworking, caring and supportive colleagues.


Minimol

Minimol Thomas

Job Title: Senior Registered General Nurse

Joined: 2004

Hi, my name is Minimol and I am a Senior Registered General Nurse here at White Lodge. I'm extremely proud to say I have been a nurse here for over 20 years and wouldn't have it any other way as I love the people we look after and the team we have.


Vibin

Vibin Vilanguparayil Devassia

Job Title: Registered General Nurse

Joined: 2022

Hi, my name is Vibin and I have been working at White Lodge for almost 2 years. I spent the first 18 months as a care assistant but more recently took on the role of a Registered General Nurse.


Elizabeth

Elizabeth Sikazwe

Job Title: Clinical Lead

Joined: 2003

Hello. I am Elizabeth. I qualified as a nurse in 1985 and joined White Lodge in 2003 as a RGN. I was later promoted to Unit Manager and am now Clinical Lead. I really enjoy making sure residents get the medical support they need to feel as well as they can. I oversee clinical training for the White Lodge team and I ensure residents have their medication and treatment reviewed regularly. I also make sure that nursing processes are understood and followed by the team.


Nita

Nita Rana

Job Title: Registered General Nurse

Joined: 2018

Hello. I am Nita. I joined White Lodge as a Carer in 2018 and have since qualified as a Care Practitioner and then onto a Nurse and have spent the last year working as a Registered General Nurse in the home. I am originally from Nepal and now live in Swindon with my family. I enjoy my work at White Lodge, supporting residents with their care and making life as comfortable and enjoyable as I can. I work with a great team here and I feel encouraged to develop my professional skills. I like meeting new residents and their families so that I can make their move here as smooth as it can be.


Thresiamma

Thresiamma Skariya

Job Title: Unit Manager

Joined: 2006

Hello. I am Thresiamma and I qualified as a nurse in 1984. I joined the White Lodge team in 2006, as a Senior Nurse.


Over the years I have undertaken additional training and been promoted to Unit Manager on the Treetops Unit. I really enjoy my role, ensuring that people get the care and support they need in our lovely community. I also like getting to know resident's families, so that they are reassured their loved ones are well looked after.


Richard

Richard Harris

Job Title: Head Chef

Joined: 2022

Hello, I am Richard the new Head Chef at White Lodge. I started my career over 45 years ago in Cornwall in the hotel industry and over the past few years, I have worked at a local hotel near Chippenham.


I am really enjoying working in a care home as it is not just about tasty food, it is also about nutrition and planning a balanced diet for our residents. It has been great getting to know the residents and it is a pleasure to work with them as diet is so important.


Bret

Bret Richardson

Job Title: Head of Maintenance

Joined: 2021

Hello, I am Bret, I recently joined White Lodge as Head of Maintenance. I am a skilled carpenter and decorator and take pride in all of my work.


Working with my assistant Lou we look forward to maintaining this beautiful home along with the extensive grounds and gardens.


Tracy

Tracy Richardson

Job Title: Head of Housekeeping

Joined: 2019

Hello. I am Tracy, Head of Housekeeping at White Lodge. I am responsible for cleaning, housekeeping and infection control as well as managing the other members of the Housekeeping Team. We ensure residents' rooms and shared areas are cleaned daily and I maintain stock levels of the products and equipment essential for keeping White Lodge clean, tidy and safe for residents, visitors and staff. I enjoy my role and like to meet all residents and their families.


Shayla

Shayla Sharmeen

Job Title: Activities Coordinator

Joined: 2022

Hi my name is Shayla and I'm the activities coordinator here at White Lodge.


Prior to taking the position, I worked as a care assistant within the home for 2 years loving every minute of my role. My passion is very much in supporting the day to day lives of the people we care for, it is important to me that our weekly calendar offers rich experiences with music from live entertainers, as well as arts and crafts tailored to individual abilities.


Getting to know our residents better is so important, and through regular family and friends’ meetings we can gain a greater understanding of their loved ones' interests and life prior to joining White Lodge that will make for an enriched activities program to be developed, one that keeps them at the heart of the local community. I look forward to getting to know you, and your loved ones.


We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please click here to contact me direct. New entertainers and community links are always welcome.


Bimi

Bimi Xavier

Job Title: Senior Care Assistant

Joined: 2022

Hi, my name is Bimi and I have spent the past 2 years looking after our residents at White Lodge Care Home. I love making a difference and take great pride in ensuring our residents are well cared for and looked after.


Marichu

Marichu Forneste

Job Title: Senior Care Assistant

Joined: 2019

Hi, my name is Marichu and I am a Senior Care Assistant at White Lodge. I have been here for 5 years, of which I worked my first 4 years as a care assistant before earning a promotion to Senior Carer.


Riva

Riva D'Silva

Job Title: Senior Care Assistant

Joined: 2014

Hi, my name is Riva and I work as a Senior Carer at White Lodge. Having spent 10 years as a Care Assistant I was incredibly proud to be promoted to Senior Carer and love what I do here at White Lodge.


Dinu

Dinu Gurung

Job Title: Care Assistant

Joined: 2023

Hi, my name is Dinu and I'm a care assistant at White Lodge.


I have been working at home since 2023 and love what I do! It's such a rewarding role and I love being part of the team!


Niloy

Niloy Saha

Job Title: Regional Care Assistant

Joined: 2021

Hi, my name is Niloy and I work as a Regional Care Assistant at White Lodge. I have been working here for 3 years and despite my role as a care assistant, my passion is supporting residents to fulfil life enrichment, helping with daily activities and ensuring the people we look after have purpose and enjoyment every day.


Tania

Tania Sultana

Job Title: Care Assistant

Joined: 2023

Hi, my name is Tania and I have been a care assistant for just over a year. I love the people at White Lodge, we have such a lovely home and most importantly the people we look after are well cared for and I'm glad to be a part of that.


Tarun

Tarun Sharma

Job Title: Kitchen Assistant

Joined: 2023

Hi, my name is Tarun and I work at White Lodge as a Kitchen Assistant. I have been here just over a year and it's always nice to hear how good the food is here at White Lodge.


Tomcy

Tomcy Jacob

Job Title: Unit Manager

Joined: 2022

Hi, my name is Tomcy and I'm the Unit Manager here at White Lodge Care Home. I am a Registered General Nurse and have been working here for just over a year.


Alina

Alina Gurung

Job Title: Care Practitioner

Joined: 2023

Hi, my name is Alina and I have been a Care Assistant here at White Lodge for 3 years. I am now also a trainee Care Practitioner here at the home.


Aaarti

Aaarti Sharma

Job Title: Care Assistant

Joined: 2022

Hi, my name is Aarti and I have been a Care Assistant here at White Lodge for over 2 years. I love being able to help people and make a difference.


Akshay

Akshay Shajahan

Job Title: Care Assistant

Joined: 2022

Hi, my name is Akshay and I'm a care assistant here at White Lodge Care Home. I have been working here for over 2 years and take great pride in keeping our residents safe and well.