Barchester Wingfield Care Home

70 Wingfield Road, Trowbridge BA14 9EN
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9.7 117 Reviews
  • Barchester Wingfield Care Home, Trowbridge
At The Wingfield Care Home, 24-hour nursing and residential care is provided for older people in need of support, including those living with dementia.

The Wingfield Care Home, located close to the local community, is just a stone's throw away from the River Biss in the outskirts of the historic market town of Trowbridge.

The highly trained and qualified staff support all individuals with each and every element of their care plans to ensure all needs are met. The teams pride themselves in caring for their residents using individually tailored care plans, working closely with health care professionals.

Activities at The Wingfield are designed to enhance the wellbeing of residents and celebrate life. Offering interaction and stimulation through regular musical activity, yoga sessions, outings in the minibus, scrabble groups, art classes, flower arranging, external performers and themed days.

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Care Provided by Barchester Wingfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ansitha Sasi (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Barchester Wingfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Wingfield Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Wingfield Care Home Reviews (117)

Total of 117, showing 1-20
9.7

Barchester Wingfield Care Home has a Review Score of 9.7 (9.695) out of 10, based on 54 reviews in the last 2 years. Over all time Barchester Wingfield Care Home has 117 reviews.

Overall Experience

  • 79
  • 26
  • 8
  • 2
  • 2

Date Published

117
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37
54
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Review from Marie J (Regular Volunteer) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing home from home. Staff are caring, professional and engaging whilst all have a cheerful disposition that benefits residents and visitors well being. I was a day visitor and had a lovley day with staff and residents. The interaction staff have with residents is family oriented making it
a very special place. The meal and service delivery excellent. I enjoyed the music afternoon where all participated in singing and some had a few dances! I would recommend.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference. Your feedback encourages us to continue striving for excellence. If there's anything more we can do, please don't hesitate to reach out.


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Review from A A (Husband of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The hospital organised my wife being sent to the Wingfield Care Home for palliative care. My wife was a resident at the Lodge for about 35 days until she died. The staff could not have been more helpful, considerate or compassionate to both my wife and myself in connection with my wife's deteriorating
health. I cannot thank them enough 10/10.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you for taking time to leave us such a lovely review at such difficult time. Please accept our deepest condolences at the loss of your wife. Our staff works very hard to provide care to the highest standards, so your words mean a lot to us. Once again thank you from all of us at The Wingfield.


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Review from Sharon S (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We recently lost our mother at the care home. Nursing and care staff we found dignified and respectable at this time. The lack of respectfulness came from admin and management staff, we lost our mum on the Monday and was asked to clear her room the same day and when we cleared her room a few days later
we had a member of admin close the door in my brothers face as we was bringing her stuff out to our cars, she never offered to hold the door open. Management never showed any respect whilst we was doing this and the day mum passed we parked our car in her space and she blocked us in. We moved our car and she walked past us without saying a word, and received a phone call a few days later asking us to remove chairs that did not belong to us but to another equipment provider. We also placed complaints to the home and never even received an email back to say they would look into the matters, so we put safeguarding to them instead. We found them uncaring and disrespectful at the end of Mum's life.

Reply from Feedback Team, The Feedback Team at Barchester Wingfield Care Home

Hi Sharon, thanks for taking the time to add a review during this upsetting time, and our sincere condolences to you and your family. We're sorry to read your comments about our home and we would like to reassure you that your comments are important to us. If there is anything you would like to discuss further please do let us know. If you want to go into further detail at all, please do let our team know on feedback@barchester.com. Kind regards, Barchester's Customer Feedback Team.


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Review from Richard H (Partner of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Wingfield Care Home is an excellent care home with dedicated and hardworking staff. Everyone is very friendly and helpful and one feels confident that the residents are in a safe and secure environment. Doctors and nurses are always at hand if needed.
Food and drink are first-class and activities
are great.
Highly recommended.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference. Your feedback encourages us to continue striving for excellence. If there's anything more we can do, please don't hesitate to reach out.


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Review from C S (Granddaughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandmother was a resident in the nursing section since 2022. The care she received from a handful of carers and nurses was okay. There was a lack of basic care needs as well. She was bed bound and ended up with severe bedsores and moisture lesions that had not been brought to the attention of the
nurses until the family noticed and raised the concern. When medication was needed, they waited until the family would collect, leaving her without medication, and this happened numerous times. We had no support from management. Anytime we raised a concern, nothing was done. Complaints were put in and heard nothing back. When our grandmother did sadly passed away, the manager expected us to sort out the equipment that the home organised and refused to do this themselves and tried charging us for the room. There were no condolences from management when they saw us stood outside in tears, more worried about her parking space. Overall I would not recommend this home for your loved ones.

Reply from Feedback Team, The Feedback Team at Barchester Wingfield Care Home

Thanks for taking the time to leave your review. We understand this is a difficult time for your family and send our sincere condolences on the passing of your grandmother. We're sorry to learn of your experience with the home and we'd like to help. We're not aware that any concerns have been raised by your family previously, however if you'd like us to look into any concerns for you, please reach out to us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.


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Review from Alison P (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received in her last weeks and days was dignified, caring and professional. She was able to pass away in peace and comfort. The staff were also very caring to myself and my sister. I couldn't have wished for better. It touched my heart that one of the care staff wash her, dressed her
and sprayed her favourite perfume when preparing for the funeral directors to take her. Thank you.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you so much for the great five-star review, it's very much appreciated. I'm delighted you find the staff here at Wingfield excellent and will be sure to pass on your feedback to the wider team. Please be assured of our best attention at all times - many thanks.


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Review from Belinda W (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy.

Reply from Anna Przybylska, Customer Relationship Manager at Barchester Wingfield Care Home

Thank you, Belinda, for your kind review. Our staff works hard to provide great service and your feedback means a lot to us.


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Review from Andrea W (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my mum is receiving.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from A V (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old father has been cared for since December 2023. I have never had any cause to worry about any aspect of his care. He can be quite difficult and all the staff know how best to handle him at these challenging moments. This gives me great peace of mind.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from J V (Son-in-law of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite being 'grumpy' at times, my father-in-law always appears to be well looked after and all of his needs are met by the staff.
Consequently, my wife and I are bale to get peace of mind knowing that my father-in-law is in such good hands.
I have no doubt about the challenge that the staff face
on a daily basis and they should be commended for their attention to his every need.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from A B (Daughter-in-law of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, clean and tidy home.
Communication is spot on.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from N B (Granddaughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen from staff is absolutely fabulous. Would recommend Wingfield Care Home 100%.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from Tara S (Granddaughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma is so happy and well looked after.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from Guy V (Son of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted at the beginning of May following a period of poor health. So far, his care has been very good and as a family, we are relieved that he is now safe and being kept in a secure environment.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from J A (Relative of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care, very professional. Great communication with family. Would highly recommend.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from P P (Husband of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been very well looked after and I'm very pleased.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from Katie L (Relative of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home, staff are all friendly, managers and head of unit are all very approachable and nothing is too much for them to sort.
Clients all appear happy, all kept clean and well-dressed. Great range of food offered to clients for their meals. Visitors ar made to feel very welcome, love the
open-door policy! Thank you.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from Niel A (Son of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy, cared for well and seems to be content.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from A S (Daughter of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful. Even when they are busy, they try and help and make time to do their best for residents.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Review from T W (Son of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, polite and very caring. I have a great deal of confidence in my father's care provision. Well done.

Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Barchester Wingfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Barchester Wingfield Care Home is calculated as follows: ( (520 Excellents x 5) + (75 Goods x 4) + (18 Satisfactorys x 3) + (13 Poors x 2) + (11 Very Poors x 1) ) ÷ 637 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wingfield Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

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Meet the Team (8)

Ansitha

Ansitha Sasi

Job Title: General Manager

Joined: 2023

Hello, my name is Anni, and I'm the General Manager here at The Wingfield Care Home welcome to our website.


I've been a registered nurse since 2012, completing my nurse training in Kerala, India. I have extensive experience within the care home setting and strive to continually improve the quality of service we provide, with a particular focus on person-centred care.


I'm so proud to be the General Manager here and see Wingfield as being a home that can support every stage of later life and who are in the unique position of having two separate homes.


If you're at the stage of having to make the difficult and emotional decision regarding future care for your loved one or are considering available options, Wingfield's doors are always open for you to visit at any time.


I'm here to offer support to all of our residents, their families, friends and the wider team, who look forward to welcoming you.


Kelly

Kelly Horton

Job Title: Deputy Manager (Non-Clinical)

Joined: 2023

Hello, my name is Kelly and I am delighted to be the Deputy Manager of The Wingfield Care Home. I have worked in the care sector since the age of 18 and have extensive knowledge of nursing, palliative and dementia care. I started working as a care assistant and gradually have worked my way up including completing my level 4 in Lead Practitioner Adult Social Care. I am very keen to update my knowledge further.


I have a great deal of passion for supporting Individuals to live as independently as possible within their environment. I am very passionate about providing high-quality care and person-centred care for all the residents within the Wingfield Care Home.


Attila

Attila Lengyel

Job Title: Deputy Manager (Clinical)

Joined: 2023

Hello, my name is Attila and I am the Clinical Deputy Manager here at The Wingfield. I have over a decade of experience in the care sector, I bring not only my expertise as a Registered Nurse, but also experience from various senior roles that I have fulfilled across a number of care settings including being a General Manager, Deputy Manager and Clinical Lead.


I thoroughly enjoying supporting residents at Wingfield and working alongside a wonderful team.


Lavinia

Lavinia Andronie

Job Title: Head of Community

Joined: 2017

Hello, my name is Lavinia and I am the Head of The Lodge Community here at The Wingfield. I trained as a nurse in Romania and moved to the UK nine years ago, initially I was a nurse at a care home in Devon, and then joined The Wingfield seven years ago. I have worked as a nurse in all the communities here, I was promoted to the Head of our Memory Lane Community and now I am enjoying my role as Head of Community in our separate building The Lodge.


I love working with our wonderful residents, listening to their life stories and being part of their lives. My role as Head of Community means I am able to spend time with all our residents.


Arnel

Arnel Antonio

Job Title: Head Chef

Joined: 2004

Hello, my name is Arnel and I joined the team at The Wingfield in 2004. Originally from the Philippines, I enjoy the variety of cooking for our residents and learning about their favourite dishes. At home, I still cook traditional Filipino suppers for my family.


The most important thing about our kitchen is how we work together as a team to provide residents with a good dining experience of nutritious and home-cooked food. 


Patricia

Patricia Engelbrecht

Job Title: Administrator

Joined: 2021

Hello, my name is Pat, I’ve worked in the care sector for over 20 years starting with Barchester in 2021. I look after the finance and administration of the home. My door is always open and I am happy to help with any queries you may have.


Tracey

Tracey Page

Job Title: Head of Maintenance

Joined: 2020

Hello, my name is Tracey, I have been working for Barchester now for over 3 years, originally the Head of Housekeeping, I was very hands-on alongside the maintenance team. When I was approached by the manager to be the Head of Maintenance I jumped at the chance. I am here with the team to make the home a safe and well-maintained place to live, work and visit.


Natalie

Natalie Morgan

Job Title: Administrator Assistant

Joined: 2021

Hello, my name is Natalie and I am part of the administration team here at The Wingfield. I love the interaction of working on reception, I am here to help and support in any way I can.


Frequently Asked Questions about Barchester Wingfield Care Home

What types of Care is Barchester Wingfield Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Wingfield Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Wingfield Care Home have?

There are 89 Single Rooms.

What are the Facilities & Services at Barchester Wingfield Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Wingfield Care Home to the centre of Trowbridge?

0.8 mile(s) as the crow flies, distance by road may be significantly further.