The staff are always friendly and kind through this very difficult time,
Paula B (Daughter of Resident)
The staff are always ready to please, they are friendly, knowledgeable, happy and caring
Alison E (Niece of Resident)
Excellent all-round care, Mum is very happy and settled there.
Janet S (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Wingfield Care Home has a Review Score of 9.7 (9.695) out of 10, based on 54 reviews in the last 2 years. Over all time Barchester Wingfield Care Home has 117 reviews.
Review from R D (Daughter of Resident) published on 30 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cecele E (Wife of Resident) published on 15 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill W (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P A (Wife of Resident) published on 26 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at Wingfield; we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S T (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Friend of Resident) published on 24 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D A (Son of Resident) published on 24 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T M (Brother-in-law of Resident) published on 23 April 2024
Submitted via Postal Card •
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Overall Experience
2.0 out of 5
Reply from Feedback Team, The Feedback Team at Barchester Wingfield Care Home
Thank you for taking the time to add a review, we are sorry to read your comments. We understand a meeting has been arranged at the home with the General Manager for the 26/04 to discuss your concerns. If we can be of any further support, please do contact us on feedback@barchester.com Kind regards, Barchesters Feedback Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L B (Sister of Resident) published on 19 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R A (Daughter-in-law of Resident) published on 19 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G R (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N B (Wife of Resident) published on 16 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Cousin of Resident) published on 16 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P D (Cousin of Resident) published on 16 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C A (Granddaughter of Resident) published on 16 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra M (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Ansitha Sasi, General Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G G (Resident) published on 30 January 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home
Thank you very much for taking the time to review your experience at The Wingfield, we are delighted you are so pleased with all aspects of the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C L (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Wingfield Care Home
Thank you so much for your feedback, the team really do go above and beyond and will be so pleased to hear these comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.695) out of 10 for Barchester Wingfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 54 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.695 for Barchester Wingfield Care Home is calculated as follows: ( (520 Excellents x 5) + (75 Goods x 4) + (18 Satisfactorys x 3) + (13 Poors x 2) + (11 Very Poors x 1) ) ÷ 637 Ratings = 4.695
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Wingfield Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 51 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Mar 2023
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Job Title: General Manager
Joined: 2023
Hello, my name is Anni, and I'm the General Manager here at The Wingfield Care Home welcome to our website.
I've been a registered nurse since 2012, completing my nurse training in Kerala, India. I have extensive experience within the care home setting and strive to continually improve the quality of service we provide, with a particular focus on person-centred care.
I'm so proud to be the General Manager here and see Wingfield as being a home that can support every stage of later life and who are in the unique position of having two separate homes.
If you're at the stage of having to make the difficult and emotional decision regarding future care for your loved one or are considering available options, Wingfield's doors are always open for you to visit at any time.
I'm here to offer support to all of our residents, their families, friends and the wider team, who look forward to welcoming you.
Job Title: Deputy Manager (Non-Clinical)
Joined: 2023
Hello, my name is Kelly and I am delighted to be the Deputy Manager of The Wingfield Care Home. I have worked in the care sector since the age of 18 and have extensive knowledge of nursing, palliative and dementia care. I started working as a care assistant and gradually have worked my way up including completing my level 4 in Lead Practitioner Adult Social Care. I am very keen to update my knowledge further.
I have a great deal of passion for supporting Individuals to live as independently as possible within their environment. I am very passionate about providing high-quality care and person-centred care for all the residents within the Wingfield Care Home.
Job Title: Deputy Manager (Clinical)
Joined: 2023
Hello, my name is Attila and I am the Clinical Deputy Manager here at The Wingfield. I have over a decade of experience in the care sector, I bring not only my expertise as a Registered Nurse, but also experience from various senior roles that I have fulfilled across a number of care settings including being a General Manager, Deputy Manager and Clinical Lead.
I thoroughly enjoying supporting residents at Wingfield and working alongside a wonderful team.
Job Title: Head of Community
Joined: 2017
Hello, my name is Lavinia and I am the Head of The Lodge Community here at The Wingfield. I trained as a nurse in Romania and moved to the UK nine years ago, initially I was a nurse at a care home in Devon, and then joined The Wingfield seven years ago. I have worked as a nurse in all the communities here, I was promoted to the Head of our Memory Lane Community and now I am enjoying my role as Head of Community in our separate building The Lodge.
I love working with our wonderful residents, listening to their life stories and being part of their lives. My role as Head of Community means I am able to spend time with all our residents.
Job Title: Head Chef
Joined: 2004
Hello, my name is Arnel and I joined the team at The Wingfield in 2004. Originally from the Philippines, I enjoy the variety of cooking for our residents and learning about their favourite dishes. At home, I still cook traditional Filipino suppers for my family.
The most important thing about our kitchen is how we work together as a team to provide residents with a good dining experience of nutritious and home-cooked food.
Job Title: Administrator
Joined: 2021
Hello, my name is Pat, I’ve worked in the care sector for over 20 years starting with Barchester in 2021. I look after the finance and administration of the home. My door is always open and I am happy to help with any queries you may have.
Job Title: Head of Maintenance
Joined: 2020
Hello, my name is Tracey, I have been working for Barchester now for over 3 years, originally the Head of Housekeeping, I was very hands-on alongside the maintenance team. When I was approached by the manager to be the Head of Maintenance I jumped at the chance. I am here with the team to make the home a safe and well-maintained place to live, work and visit.
Job Title: Administrator Assistant
Joined: 2021
Hello, my name is Natalie and I am part of the administration team here at The Wingfield. I love the interaction of working on reception, I am here to help and support in any way I can.
