Barchester Wingfield Care Home

70 Wingfield Road, Trowbridge BA14 9EN
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9.7 117 Reviews
  • Barchester Wingfield Care Home, Trowbridge
At The Wingfield Care Home, 24-hour nursing and residential care is provided for older people in need of support, including those living with dementia.

The Wingfield Care Home, located close to the local community, is just a stone's throw away from the River Biss in the outskirts of the historic market town of Trowbridge.

The highly trained and qualified staff support all individuals with each and every element of their care plans to ensure all needs are met. The teams pride themselves in caring for their residents using individually tailored care plans, working closely with health care professionals.

Activities at The Wingfield are designed to enhance the wellbeing of residents and celebrate life. Offering interaction and stimulation through regular musical activity, yoga sessions, outings in the minibus, scrabble groups, art classes, flower arranging, external performers and themed days.

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Care Provided by Barchester Wingfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ansitha Sasi (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Barchester Wingfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Wingfield Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Wingfield Care Home Reviews (117)

Total of 117, showing 61-80
9.7

Barchester Wingfield Care Home has a Review Score of 9.7 (9.695) out of 10, based on 54 reviews in the last 2 years. Over all time Barchester Wingfield Care Home has 117 reviews.

Overall Experience

  • 79
  • 26
  • 8
  • 2
  • 2

Date Published

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Review from R H (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my mother in her final months to keep her comfortable and reassured during these different and difficult Covid-19 times. I could not ask for more from your team caring for her in her time of need, especially during her final days and hours. Thank you so much.

Reply from Pamela Arnsmeyer, General Manager Wingfield Care Home at Barchester Wingfield Care Home

Thank you very much for your lovely review. It was a privilege to care for your Mum.


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Review from J R (Wife of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband has been in the Dementia wing for three months. He has Parkinsonism but is rarely helped with drinks. He has a very infrequent shower and shaves. He has only been taken to one of the organised 'entertainments' in the whole three months, so has hardly any mental or physical stimulation. I
have requested that we be taken to the dining room for lunch every day but this rarely happens so he rarely has a break from sitting in his room. He is bored and lonely.

Reply from Gail Stone, Senior General Manager at Barchester Wingfield Care Home

As the new General Manager, I'm sad to read your comments and understand you have met with Pam to discuss your concerns. We have reviewed your husbands care plans and detailing all the support he receives so we can discuss his daily activities with you on a regular basis. I look forward to meeting you on your next visit to provide you with the reassurance of how we can meet your expectations going forward.


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Review from M R (Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are good. Experience is good. The food also is good. Everyone helps to make you feel comfortable. Now feeling more settled.

Reply from Gail Stone, Senior General Manager at Barchester Wingfield Care Home

I'm so pleased to read your comments on how good you are finding your stay at The Wingfield and thank you for taking the time to give us your feedback.


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Review from J C (Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pretty room, helpful staff, good food and cheerful workers.

Reply from Gail Stone, Senior General Manager at Barchester Wingfield Care Home

Thank you for your kind words, which I have shared with the team.


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Review from A R (Wife of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You are never sure when you choose a nursing home for your loved one what it would be like! All I can say is I have never had any doubts about his care and wellbeing. I have got nothing but praise and love for everyone who looked after my husband. I think they are exceptional, kind and very passionate
about caring. I can't thank everyone enough. I love you all and I will miss you all. Thank you so much to you all love from me and my family

Reply from Pamela Arnsmeyer, Manager at Barchester Wingfield Care Home

Hello, we can't thank you enough for the kind words about our team. We really appreciate the time you took to write about your experience with us. We will ensure that our staff will be aware of all your positive feedback. We work hard to meet expectations like yours and we're happy we hit the mark for you. Thank you.


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Review from Chris W (Wife of Resident) published on 25 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really welcoming care home, excellent facilities, a comfortable well-furnished well run home. The staff all offer a high level of care and are very pleasant to speak to. My husband looks so much better after being at the Wingfield for just a week. I truthfully can find no fault. Thank you all.

Reply from Ram Awatar, Manager at Barchester Wingfield Care Home

Thank you for this excellent review. This will be shared with all staff in the home and thank you for showing your appreciation. Best wishes.


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Review from J S (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been very difficult not being able to see my mum on a daily basis like I could before the start of the pandemic. However, it has been very reassuring to know that she has well cared for and safety has been the prime focus from everybody in Wingfield. Now I can visit she looks well and happy,
and if she's happy, I'm happy.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Hi, I can only agree that it has been a very difficult time since this pandemic started. Thank you for posting your thoughts and feelings and it is fantastic to be able to see so many families reunited and visitors again entering the home and that you found mum well cared for and safe. As you correctly state the safety of our residents has, is and always will be part of the prime focus along with the care they receive.


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Review from A P (Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the carers and the staff extremely helpful and caring.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Thank you for taking the time to send in your thoughts about our home. Helpful and Caring summon up our staff group very well so I agree wholeheartedly.


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Review from Edwin R (Nephew of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming activity coordinator. Really appreciate what they did to the resident and always doing this with heart. Really appreciated it, hopefully, this will lead to an example to everyone, keep up the good work guys.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Thank you Edwin for taking the time to let us know your comments - Our activity's staff as with all staff continue to excel even during these difficult times, it is particularly nice to be able to pass on these comments to our activities staff as is often the case our support staff are often overlooked so it will give me great pleasure to pass on these valid comments.


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Review from J M (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems very happy at Memory Lane and I know she is thought very fondly of by the staff. She receives excellent care and I am confident she is well looked after. At times I have had concerns over staffing levels and the impact this could have on residents safety. I also feel like the decor/furnishings
have no comparison to the other home, which is beautiful inside. Memory lane seems to have been forgotten when it comes to the "wow" factor and is really in need of a revamp of furnishings and decoration.
Lastly, I can't praise the reception staff enough - Excellent.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Thank you for taking the time to share your thoughts about our Home and the "excellent care" mum is receiving as are all our residents. We currently staff the floors above the national average and are always in line with or in excess of our the numbers dictated by our residents' needs. Unfortunately, the plans around the decor put in place over a year ago had to go onto a back burner when we and the rest of the world went into this pandemic. Pleased to be able to report that things are beginning to ease back to normal and we have already seen contractors on-site completing repairs and other plans are being made. I have passed on your comments to the reception staff who like the rest of the support staff do an excellent job day in and day out but are not always recognised.


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Review from L G (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased that 'in-room' visits have started again, as online and pod not quite the same. Dad seems well and well looked after and staff are always helpful.
Fewer activities owing to the pandemic situation, probably lead to less stimulating environment, but no doubt there will probably be more
now that restrictions are easing.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Hello and thank you for your kind words, it is with extreme pleasure that we were able to allow room visits once again and slowly, but safely return to some kind of normality. It really warms the heart to see people returning and hearing the laughter from some of the bedrooms. Our activity's programme has been adapted during the last 12 months or so and has been extensively supported by our colleagues in the Life enrichment team with concerts and visits arranged for the home via zoom. For those residents who prefer to remain in their rooms we take the activity's to them and weather permitting visits out to the garden - Please feel free to contact the home to discuss how you feel we can further enhance the activity's and engage your relative.


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Review from Alison P (Partner of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The very welcoming activities organiser has made it possible for me to make contact with my partner via Skype on a very regular basis. She assists him, and encourages him with care and humour, even joining in with our singing sessions. She has certainly helped to make this a precious means of contact
for us.

Reply from Peter Mason, General Manager at Barchester Wingfield Care Home

Hiya,
Thank you for your kind words, we are very proud of the work done by our activity's team and their tireless efforts to keep residents and family connected even during these troubled times. I will be sure your comments are received by the team.


Many thanks


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Review from Margaret T (Sister of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is given at a difficult time, during the pandemic of Covid-19. The staff are very helpful if they have been made aware of the situation. The entertainment staff work so hard to keep the residents happy during this lockdown period. Entertainment is great at normal times. Food had been better
before the pandemic struck; since the kitchen has been made aware that everyone pays their own rates, things have got better. I believe the night staff are very caring. I believe the one big problem is that when people ring for help, staff (for whatever reason) make them wait a long time.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review. The staff at the Wingfield work really hard to ensure all residents feel happy, safe and comfortable at all times. Call bell response times are monitored to ensure timely replies to all resident's care needs.


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Review from Alison E (Niece of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always ready to please, they are friendly, knowledgeable, happy and caring. The home itself is very clean and kept up well. We are very confident that our aunt is well looked after and in a homely place.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review, at the Wingfield all staff strive to deliver the highest of care for all our residents.


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Review from Janet S (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round care, Mum is very happy and settled there. All staff treats Mum with respect and dignity.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review, the staff at the Wingfield strive to give their residents the highest standard of care.


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Review from Paula B (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and kind through this very difficult time, they have always tried to answer any questions we have had. Dad is very happy although he does not actively take part in the activities (even though they try to encourage him).

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review, the staff at the Wingfield are dedicated to ensuring all our residents receive the highest standard of care.


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Review from J K (Wife of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with his care and the staff.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review, at Wingfield, we strive to achieve excellent care for all our residents.


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Review from L B (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, the care is good, but I would like to enjoy at least one meal per day. Because of the present restrictions, I was taken outside for two occasions when visitors came that is the only time in two and a half years I've not been in the garden.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your excellent review, at Wingfield, we strive to achieve excellent care for all our residents. I will ensure our staff team are aware of your positive review.


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Review from A H (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review. At Wingfield, we all strive to achieve excellent care for all our residents.


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Review from D B (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the care home following a fall and admittance with a fractured hip. From the first few days, I felt really secure with all the excellent staff. I think that I will be here for some while yet. I am happy to be here as I know everybody cares.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your review. I am so glad you were made to feel safe and secure following your fall. All the staff at the Wingfield strive to deliver excellent care.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Barchester Wingfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Barchester Wingfield Care Home is calculated as follows: ( (520 Excellents x 5) + (75 Goods x 4) + (18 Satisfactorys x 3) + (13 Poors x 2) + (11 Very Poors x 1) ) ÷ 637 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wingfield Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

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Meet the Team (8)

Ansitha

Ansitha Sasi

Job Title: General Manager

Joined: 2023

Hello, my name is Anni, and I'm the General Manager here at The Wingfield Care Home welcome to our website.


I've been a registered nurse since 2012, completing my nurse training in Kerala, India. I have extensive experience within the care home setting and strive to continually improve the quality of service we provide, with a particular focus on person-centred care.


I'm so proud to be the General Manager here and see Wingfield as being a home that can support every stage of later life and who are in the unique position of having two separate homes.


If you're at the stage of having to make the difficult and emotional decision regarding future care for your loved one or are considering available options, Wingfield's doors are always open for you to visit at any time.


I'm here to offer support to all of our residents, their families, friends and the wider team, who look forward to welcoming you.


Kelly

Kelly Horton

Job Title: Deputy Manager (Non-Clinical)

Joined: 2023

Hello, my name is Kelly and I am delighted to be the Deputy Manager of The Wingfield Care Home. I have worked in the care sector since the age of 18 and have extensive knowledge of nursing, palliative and dementia care. I started working as a care assistant and gradually have worked my way up including completing my level 4 in Lead Practitioner Adult Social Care. I am very keen to update my knowledge further.


I have a great deal of passion for supporting Individuals to live as independently as possible within their environment. I am very passionate about providing high-quality care and person-centred care for all the residents within the Wingfield Care Home.


Attila

Attila Lengyel

Job Title: Deputy Manager (Clinical)

Joined: 2023

Hello, my name is Attila and I am the Clinical Deputy Manager here at The Wingfield. I have over a decade of experience in the care sector, I bring not only my expertise as a Registered Nurse, but also experience from various senior roles that I have fulfilled across a number of care settings including being a General Manager, Deputy Manager and Clinical Lead.


I thoroughly enjoying supporting residents at Wingfield and working alongside a wonderful team.


Lavinia

Lavinia Andronie

Job Title: Head of Community

Joined: 2017

Hello, my name is Lavinia and I am the Head of The Lodge Community here at The Wingfield. I trained as a nurse in Romania and moved to the UK nine years ago, initially I was a nurse at a care home in Devon, and then joined The Wingfield seven years ago. I have worked as a nurse in all the communities here, I was promoted to the Head of our Memory Lane Community and now I am enjoying my role as Head of Community in our separate building The Lodge.


I love working with our wonderful residents, listening to their life stories and being part of their lives. My role as Head of Community means I am able to spend time with all our residents.


Arnel

Arnel Antonio

Job Title: Head Chef

Joined: 2004

Hello, my name is Arnel and I joined the team at The Wingfield in 2004. Originally from the Philippines, I enjoy the variety of cooking for our residents and learning about their favourite dishes. At home, I still cook traditional Filipino suppers for my family.


The most important thing about our kitchen is how we work together as a team to provide residents with a good dining experience of nutritious and home-cooked food. 


Patricia

Patricia Engelbrecht

Job Title: Administrator

Joined: 2021

Hello, my name is Pat, I’ve worked in the care sector for over 20 years starting with Barchester in 2021. I look after the finance and administration of the home. My door is always open and I am happy to help with any queries you may have.


Tracey

Tracey Page

Job Title: Head of Maintenance

Joined: 2020

Hello, my name is Tracey, I have been working for Barchester now for over 3 years, originally the Head of Housekeeping, I was very hands-on alongside the maintenance team. When I was approached by the manager to be the Head of Maintenance I jumped at the chance. I am here with the team to make the home a safe and well-maintained place to live, work and visit.


Natalie

Natalie Morgan

Job Title: Administrator Assistant

Joined: 2021

Hello, my name is Natalie and I am part of the administration team here at The Wingfield. I love the interaction of working on reception, I am here to help and support in any way I can.