Barchester Wingfield Care Home

70 Wingfield Road, Trowbridge BA14 9EN
Submit a Review
9.7 117 Reviews
  • Barchester Wingfield Care Home, Trowbridge
At The Wingfield Care Home, 24-hour nursing and residential care is provided for older people in need of support, including those living with dementia.

The Wingfield Care Home, located close to the local community, is just a stone's throw away from the River Biss in the outskirts of the historic market town of Trowbridge.

The highly trained and qualified staff support all individuals with each and every element of their care plans to ensure all needs are met. The teams pride themselves in caring for their residents using individually tailored care plans, working closely with health care professionals.

Activities at The Wingfield are designed to enhance the wellbeing of residents and celebrate life. Offering interaction and stimulation through regular musical activity, yoga sessions, outings in the minibus, scrabble groups, art classes, flower arranging, external performers and themed days.

Show Barchester Wingfield Care Home on the Map

Care Provided by Barchester Wingfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ansitha Sasi (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Barchester Wingfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Wingfield Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Wingfield Care Home Reviews (117)

Total of 117, showing 81-100
9.7

Barchester Wingfield Care Home has a Review Score of 9.7 (9.695) out of 10, based on 54 reviews in the last 2 years. Over all time Barchester Wingfield Care Home has 117 reviews.

Overall Experience

  • 79
  • 26
  • 8
  • 2
  • 2

Date Published

117
7
31
54
63

Review from M R (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. Lovely meals. Home from home. Happy living here.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you for your excellent review. At the Wingfield, we strive to deliver outstanding care to all who live here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T W (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care my mother received from the care staff in her final days was amazing. They were so caring and treated her with dignity and respect at all times. As far as we are concerned she died in her home surrounded by her friends and family. We would like to acknowledge al the care staff for their kindness
and they all deserve "gold stars". Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cathee H (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Trowbridge Memory Lane unit since November last year. As expected, she found it very difficult to begin with, but now appears much more accepting of the situation. I am very happy with the way she is treated with dignity and care. Thank you.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review of the Wingfield. The Wingfield team work very hard to ensure the best possible care for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at The Wingfield Care Home for two days before passing away. The care and support we both received, especially the two senior nurses on duty during the day and overnight, was incredible. My mother was treated with the utmost respect and dignity during her last few days.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review, it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne P (Friend of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my 2nd experience of a care home and the experience at the Wingfield couldn’t be more different than last time. It is a big responsibility finding a home for someone. And you worry that the experience you receive when visiting for the first time won’t be the same when the resident moves in.
I can honestly say that we were welcomed as family by the General Manager from the off and this experience hasn’t changed in the 7 months my friend had been resident there. There isn’t a high staff turn over so you see the same people each time and care is consistent. The facilities are just like home and my friend was helped to lay out his room the way he wanted. He is so comfortable and at home there and all of his needs are met with kindness and consideration. This is a difficult time for us, as we have had to discuss palliative care, but the Wingfield have been brilliant, caring but matter of fact, prepared to answer all of our questions and ready to act when needed. Excellent!

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for giving us a review, it is very much appreciated. We work very hard at the Wingfield to ensure the residents are as happy and content as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Partner of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been there for 7 weeks and we have no problems with staff or anything at all.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review. The team at the Wingfield work hard to ensure the lives of our residents are enhanced to the full.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in The Wingfield for 2 yrs now. During that time, he has not always been the politest when having personal care, but the staff have always treated him with care and respect and Dad is very chilled and appears happy. The care team do an amazing job in difficult circumstances. We were
originally told this was Dad's home so we should treat it the same, and we are definitely made to feel relaxed and welcomed when we visit. The care given to my elderly mum when visiting is fantastic too.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for the review, we aim to achieve a high standard of care in a friendly and homely atmosphere.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L U (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, caring patient.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review, I will ensure I pass on this positive feedback to the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda G (Wife of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with Wingfield House Care Home and all of the staff.
They are always helpful, friendly and efficient, they always go out of their way to make us welcome.
My husband regularly says he is happy where he is and has no complaints.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judy B (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I feel terribly guilty that because we live quite a distance from Trowbridge we can only visit our Dad once a week. However, we always feel safe in the knowledge that we've left him in exceptionally good hands and we have complete peace of mind that he will be looked after and cared for
in the best possible way. The staff are amazing. Even though Dad can no longer communicate they know him so well. They always tell us what they've been talking about to him and how much he's enjoyed his food. This always makes us smile! Dad always looks lovely; clean shaven, hair combed, neat clothes, just how we would have liked. His room is spotlessly clean and fresh and homely. Thank you Wingfield from the bottom of our hearts.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your kind comments, I will ensure this is passed onto the care team. The staff team at the Wingfield strife to ensure an exceptional level of care for all our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard H (Power of Attorney of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always found that the Lodge looked after my friend so very well very caring and always treated her with dignity and respect. The standard of the room is excellent and very clean.
The staff at The Lodge could not have done more for my old friend.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for such a positive review. The team at the Wingfield are dedicated to ensuring their residents receive a high standard of care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful sight to see my father sat happily in the cosy lounge in the Lodge Wingfield. Looking clean, shaven, nails cut and clean in freshly pressed clothes, carers happily socialising and chatting. I am kept informed about my father's wellbeing constantly, a far cry from his previous care home which
looked wonderful! The manager is building a very professional, strong, happy team who are willing to go beyond the call of duty.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for giving such a positive review. The staff team at the Wingfield work very hard to deliver a high standard of care to all our residents, I will ensure this feedback is cascaded to all of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda T (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Wingfield staff (in every capacity) treated Dad with the utmost dignity and compassion, which was a huge comfort to his family. A big part of Dad's day were his meal times, which he thoroughly enjoyed. The food is amazing! We shared a lovely Christmas with him, where the team made us feel welcome,
always going the extra mile, as Dad would say. I can't thank you enough.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review. The team at the Wingfield strive to provide a high standard to all and welcome your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gwen M (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very supportive and kind.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review. The team at the Wingfield Care Home work hard to achieve high standards of care for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B T (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased that the current situation is one of improvement with regard to quality of care and variety of activities. Management is far more positive and effective. The general atmosphere amongst staff, residents and relatives is good and has improved considerably. We are optimistic about the future.

Reply from Gail Stone, General Manager at Barchester Wingfield Care Home

Thank you so much for your review. I am pleased to hear that you have seen an improvement in the overall running of the home, this is something that the team at the Wingfield are passionate about, continuing to improve the lives of our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cass R (Husband of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and husband have both been at the Wingfield. I have found it a lovely place and they were both very happy there, although they have passed away.

Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

We would like to thank you for your lovely comments. We are very happy to know that your mother and husband were very happy at The Wingfield. We will ensure that this message is passed on to the staff to thank them for their dedication. Thank you. The Winfield Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicky M (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Lodge at Wingfield Care Home is a very good nursing home and I highly recommend it. My mother has been there for 3 years and on the whole, we have been very happy with her residency there. Most of the staff we see on a day to day basis; carers, nurses, hostesses, cleaners and activity staff are
extremely helpful, willing and friendly and there is a lovely community feel amongst everyone. The management hasn't been consistent in the last year and although unsettling at the time, these issues are being resolved. Consistency of care is really important to my mother and this home delivers in this area. The staff are loyal and many have worked there for years.

Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you for your lovely comments. We are very happy to see that you highly recommend the home. Our staff are very dedicated to their job role and even surpass that as well. We work like a big family where staff, residents and relatives/visitors are welcome to get involved in the activities of the home. We will ensure that the message is passed onto the team to thank them for their hard work.
Thank you very much.
The Wingfield Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald C (Husband of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had no problems with the care my wife is getting at the Wingfield Care Home.

Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you for your lovely comments. We are very happy to see that you have no problems with the care your wife is getting at the Wingfield Care Home. We will ensure that the message is passed onto the team to thank them for their hard work.
Thank you very much.
The Wingfield Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dominic H (Son of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wingfield Care Home takes good care of my father. They seem sometimes understaffed but otherwise, the staff are all very pleasant and care for my dad well.

Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you for your comments. We are very happy to see that you are happy with the care the home is giving to your father. Our staff will always do their best to give the best care to our resident. We aim at building a good relationship with the families and friends of our residents. We will ensure that the message is passed onto the team to thank them for their hard work. Thank you very much.
The Wingfield Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia P (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are always pleased with the way our father is being looked after.
He always looks clean and his extremely difficult needs are met to our complete satisfaction.
We try to come every week and we are greeted by staff and offered tea.
Lovely place. Thank you for everything.

Reply from Vivian Laurent, Ops Manager at Barchester Wingfield Care Home

We would like to thank you for your lovely comments. Your comments are very nice and we will ensure to pass them on to our staff. All the staff are dedicated to deliver the best possible care to our residents.
Thank you very much


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Barchester Wingfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Barchester Wingfield Care Home is calculated as follows: ( (520 Excellents x 5) + (75 Goods x 4) + (18 Satisfactorys x 3) + (13 Poors x 2) + (11 Very Poors x 1) ) ÷ 637 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wingfield Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Ansitha

Ansitha Sasi

Job Title: General Manager

Joined: 2023

Hello, my name is Anni, and I'm the General Manager here at The Wingfield Care Home welcome to our website.


I've been a registered nurse since 2012, completing my nurse training in Kerala, India. I have extensive experience within the care home setting and strive to continually improve the quality of service we provide, with a particular focus on person-centred care.


I'm so proud to be the General Manager here and see Wingfield as being a home that can support every stage of later life and who are in the unique position of having two separate homes.


If you're at the stage of having to make the difficult and emotional decision regarding future care for your loved one or are considering available options, Wingfield's doors are always open for you to visit at any time.


I'm here to offer support to all of our residents, their families, friends and the wider team, who look forward to welcoming you.


Kelly

Kelly Horton

Job Title: Deputy Manager (Non-Clinical)

Joined: 2023

Hello, my name is Kelly and I am delighted to be the Deputy Manager of The Wingfield Care Home. I have worked in the care sector since the age of 18 and have extensive knowledge of nursing, palliative and dementia care. I started working as a care assistant and gradually have worked my way up including completing my level 4 in Lead Practitioner Adult Social Care. I am very keen to update my knowledge further.


I have a great deal of passion for supporting Individuals to live as independently as possible within their environment. I am very passionate about providing high-quality care and person-centred care for all the residents within the Wingfield Care Home.


Attila

Attila Lengyel

Job Title: Deputy Manager (Clinical)

Joined: 2023

Hello, my name is Attila and I am the Clinical Deputy Manager here at The Wingfield. I have over a decade of experience in the care sector, I bring not only my expertise as a Registered Nurse, but also experience from various senior roles that I have fulfilled across a number of care settings including being a General Manager, Deputy Manager and Clinical Lead.


I thoroughly enjoying supporting residents at Wingfield and working alongside a wonderful team.


Lavinia

Lavinia Andronie

Job Title: Head of Community

Joined: 2017

Hello, my name is Lavinia and I am the Head of The Lodge Community here at The Wingfield. I trained as a nurse in Romania and moved to the UK nine years ago, initially I was a nurse at a care home in Devon, and then joined The Wingfield seven years ago. I have worked as a nurse in all the communities here, I was promoted to the Head of our Memory Lane Community and now I am enjoying my role as Head of Community in our separate building The Lodge.


I love working with our wonderful residents, listening to their life stories and being part of their lives. My role as Head of Community means I am able to spend time with all our residents.


Arnel

Arnel Antonio

Job Title: Head Chef

Joined: 2004

Hello, my name is Arnel and I joined the team at The Wingfield in 2004. Originally from the Philippines, I enjoy the variety of cooking for our residents and learning about their favourite dishes. At home, I still cook traditional Filipino suppers for my family.


The most important thing about our kitchen is how we work together as a team to provide residents with a good dining experience of nutritious and home-cooked food. 


Patricia

Patricia Engelbrecht

Job Title: Administrator

Joined: 2021

Hello, my name is Pat, I’ve worked in the care sector for over 20 years starting with Barchester in 2021. I look after the finance and administration of the home. My door is always open and I am happy to help with any queries you may have.


Tracey

Tracey Page

Job Title: Head of Maintenance

Joined: 2020

Hello, my name is Tracey, I have been working for Barchester now for over 3 years, originally the Head of Housekeeping, I was very hands-on alongside the maintenance team. When I was approached by the manager to be the Head of Maintenance I jumped at the chance. I am here with the team to make the home a safe and well-maintained place to live, work and visit.


Natalie

Natalie Morgan

Job Title: Administrator Assistant

Joined: 2021

Hello, my name is Natalie and I am part of the administration team here at The Wingfield. I love the interaction of working on reception, I am here to help and support in any way I can.