Barchester Wingfield Care Home

70 Wingfield Road, Trowbridge BA14 9EN
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9.7 117 Reviews
  • Barchester Wingfield Care Home, Trowbridge
At The Wingfield Care Home, 24-hour nursing and residential care is provided for older people in need of support, including those living with dementia.

The Wingfield Care Home, located close to the local community, is just a stone's throw away from the River Biss in the outskirts of the historic market town of Trowbridge.

The highly trained and qualified staff support all individuals with each and every element of their care plans to ensure all needs are met. The teams pride themselves in caring for their residents using individually tailored care plans, working closely with health care professionals.

Activities at The Wingfield are designed to enhance the wellbeing of residents and celebrate life. Offering interaction and stimulation through regular musical activity, yoga sessions, outings in the minibus, scrabble groups, art classes, flower arranging, external performers and themed days.

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Care Provided by Barchester Wingfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ansitha Sasi (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (89)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Barchester Wingfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Wingfield Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Wingfield Care Home Reviews (117)

Total of 117, showing 101-117
9.7

Barchester Wingfield Care Home has a Review Score of 9.7 (9.695) out of 10, based on 54 reviews in the last 2 years. Over all time Barchester Wingfield Care Home has 117 reviews.

Overall Experience

  • 79
  • 26
  • 8
  • 2
  • 2

Date Published

117
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Review from Richard H (Power of Attorney of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care has been excellent and she is happy here and so am I.

Reply from Vivian Laurent, Ops Manager at Barchester Wingfield Care Home

We would like to thank you for your lovely comments. We are very happy that you have scored the overall care of the home as excellent. We will ensure that this feedback is passed onto the staff. Many thanks for your support. Thank you very much.


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Review from C H (Regular Volunteer) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A modern care home with helpful staff. The gentleman who I visit has a bright and comfortable room. He has received due care and attention. The atmosphere is generally cheerful.

Reply from Vivian Laurent, Ops Manager at Barchester Wingfield Care Home

We would like to thank you for your lovely comments. We are very delighted to see that you really like the room and the environment of the home. All the staff are dedicated to deliver the best possible care to our residents. We will ensure that your feedback is passed onto them. Thank you very much


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Review from Annie H (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been in Wingfield Care Home since 2016. When mum moved in all was excellent. Since February 2017 staff have been cut and standards have fallen. All the staff are excellent in their various areas of care but that there are not enough staff to do all that needs doing. The staff are able to
do the basic care but struggle to go over and above. They are all amazing but there needs to be more staff.

Reply from Vivian Laurent, Ops Manager at Barchester Wingfield Care Home

We would like to thank you for your comments. We are very happy to hear from you how caring the staff is, and we will ensure those comments are fedback to them. We have increased our staff in the home and we have recruited a lot of staff to ensure we deliver good care. We will carry on in that direction as we aim at giving the best possible care to all our residents. Thank you for your time.


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Review from J F (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The Wingfield has been troubled over the last couple of years since the last permanent manager left.
This needs to be addressed urgently because it is extremely tough and hard on the staff to work under so much stress.
It is also worrying for those of us with a parent in their care.
My Mum has been
here for 8 years and things have changed a lot.

Reply from Vivian Laurent, Ops Manager at Barchester Wingfield Care Home

We would like to thank you for your comments. We have a stable team in place at present. We aim at giving the residents the best possible care on a daily basis. Our staff are very caring and they are getting the support from our management. Please feel free to pop round and meet the General Manager anytime. Thank you.


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Review from Jane H (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has severe dementia and has been at Memory Lane for 15 months.
She has been well cared for and is taken to the activities.
I am very happy to visit her with my dog and always feel very welcome.

Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you very much indeed for your lovely comments and kind words for the care we have delivered to your mother. It is a pleasure to feed back your comments to our teams. We are pleased to hear your mother enjoys our varied activities offering and we love seeing you and your dog on your visits. We are delighted that you have rated us excellent in all areas in reflecting our commitment to delivering good care.
With kind regards
The Management Team at The Wingfield


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Review from S U (Daughter of Resident) published on 10 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was at Wingfield for a few months, he was happy there and as a family, we were very happy with his care and the way we were all welcomed whenever we visited. The staff looked after him very well, even when they were having a busy day. Thank you.

Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you very much for your comments with regards to the care we have delivered to your father. We will ensure that the team gets the feedback. We are very pleased to hear that as a family you were very happy. We do our best to make everyone welcome and to provide the highest quality of care.
Kind regards
The Management Team at The Wingfield


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Review from Annie H (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When I first chose this home for my mother, it had excellent activities coordinators. It was so nice to see my mum joining in and doing things, also good entertainment was provided.
There was a stable manager as well. Because of hours being cut, no more activities going on as before, no stable manager
here anymore all this change has affected the residents in this home. It's such a shame that Barchester has let this happen as Wingfield Care Home was so good before.

Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you very much for your comments regarding the activities offered when your mum first joined the home. We are pleased to know that she enjoyed the entertainment and activities offered. We have now recruited two new activities coordinators to add to our team to make it to three staff to provide the best activities for the residents. We also have a new activities planner which is in place to give more choices which will include indoor and outdoor activities. We will do our best to ensure the residents get the best activities planned daily.
With kind regards
The Management Team at The Wingfield


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Review from Noel P (Husband of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The caring is satisfactory, some good staff leaders. Barchester Wingfield Care Home for some reason is unable to hold onto a general manager, therefore, the establishment lacks leadership.

Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you very much for taking the time to review our home. We are committed to delivering person centred quality care to all our residents and feedback is always valued. Our homes are managed by both General Managers and Operations Managers to ensure consistent leadership in our homes at all times. We are pleased that you have rated us good in many key areas. Our open door policy at the home welcomes you to discuss any items further. We are pleased to continue with our weekly Out of Hours Managers Surgery, every Tuesday between 5pm and 7pm.
With kind regards
The Management Team at The Wingfield.


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Review from Roger D (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent with all the staff dedicated to the wellbeing of my father. They are all very professional in every way. This home is clean and tidy in every way. Thank you to all the staff.

Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you very much for your lovely comments and kind words with regards to the home and the staff dedication. It is a pleasure to feed back your comments to our teams. We are pleased to hear that you find the home clean and tidy. All our staff are trained to be professional and caring towards the residents, families, friends and visitors. We do our utmost to deliver the highest quality of care to all our residents. We truly value and appreciate your comments.
With kind regards
The Management Team at The Wingfield


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Review from Gwynne E (Son-in-law of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My main observation generally is a chronic lack of staff at times.
Existing staff work hard and are conscientious but invariably they seem extremely stressed.
There seems to be a lack of some basic equipment eg despite promises of more stand aids, there is only one piece of equipment for three floors.
There
is an aura of discontent bordering on alarm permeating the building.

Reply from Vivian Laurent, Operations Manager at Barchester Wingfield Care Home

Thank you for your comments. I would like to reassure you that we always staff the home above the minimum required. We have also been recruiting more staff to give more flexibility on the rota so that we can offer continuity of care. We provide sufficient equipment for our staff to use on each floor. There is a new management in place and our door is open if you would like to discuss further. We also have a manager's evening surgery, from 5pm to 7pm every Tuesday, please feel free to pop in for a chat anytime. Thank you
With kind regards
The Management Team at The Wingfield


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Review from R K (Stepdaughter of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff.
Dad is kept clean and well fed.
Needs more activities.
They were good before hours were cut and the staff left.

Reply from Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home

Thank you for your feedback, we are definitely working on the provision of more activities within the home.


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Review from Rachel S (Wife of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband is getting is fine.
The girls are excellent.

Reply from Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home

Thank you for your feedback.


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Review from P W (Daughter of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mother is receiving.
The staff both carers and nurses are very welcoming and kind and compassionate.
Nothing is too much trouble for them.
They always have time for my mother and respond to her wishes.
They are always happy and communication with them is good.

Reply from Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home

Thank you very for your kind feedback.


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Review from C J (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The lack of staff numbers means that although staff try their hardest, they are obviously overloaded and seem to get little support from management.


Fairly recently the Activities Team left and have not been sufficiently replaced, meaning that residents are dependent on relatives for any stimulation.


Reply from Beth Bulman, Clinical Lead Nurse at Barchester Wingfield Care Home

Many thanks for your kind feeback.


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Review from T W (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wingfield work as a united team to deliver first rate consistent care of an extremely high standard. Staff are always positive, happy and always on hand to help and assist.
We have been totally happy with the care given over the last 5 years.

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Review from Pat E (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mother came to The Lodge in Wingfield in January 2015 at almost 100 years old. She is currently in Memory Lane and is always well looked after. There are always enough staff around to help and the family are more than pleased with her care.

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Review from A H (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing just to say how happy I am with the care home (above) where my mother is. Right from her first day and there after, how well my mother family and friends are treated. Very warm, happy an clean nothing is too much trouble. I'm sure mother thinks she is the Queen sometimes and always smiling,
mother might not be able to talk anymore, but I can tell she is happy and that makes me happy. Even with the recent changes the home is running smoothly and efficiently. A big thank your from her daughter.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Barchester Wingfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Barchester Wingfield Care Home is calculated as follows: ( (520 Excellents x 5) + (75 Goods x 4) + (18 Satisfactorys x 3) + (13 Poors x 2) + (11 Very Poors x 1) ) ÷ 637 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wingfield Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (38)

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Meet the Team (8)

Ansitha

Ansitha Sasi

Job Title: General Manager

Joined: 2023

Hello, my name is Anni, and I'm the General Manager here at The Wingfield Care Home welcome to our website.


I've been a registered nurse since 2012, completing my nurse training in Kerala, India. I have extensive experience within the care home setting and strive to continually improve the quality of service we provide, with a particular focus on person-centred care.


I'm so proud to be the General Manager here and see Wingfield as being a home that can support every stage of later life and who are in the unique position of having two separate homes.


If you're at the stage of having to make the difficult and emotional decision regarding future care for your loved one or are considering available options, Wingfield's doors are always open for you to visit at any time.


I'm here to offer support to all of our residents, their families, friends and the wider team, who look forward to welcoming you.


Kelly

Kelly Horton

Job Title: Deputy Manager (Non-Clinical)

Joined: 2023

Hello, my name is Kelly and I am delighted to be the Deputy Manager of The Wingfield Care Home. I have worked in the care sector since the age of 18 and have extensive knowledge of nursing, palliative and dementia care. I started working as a care assistant and gradually have worked my way up including completing my level 4 in Lead Practitioner Adult Social Care. I am very keen to update my knowledge further.


I have a great deal of passion for supporting Individuals to live as independently as possible within their environment. I am very passionate about providing high-quality care and person-centred care for all the residents within the Wingfield Care Home.


Attila

Attila Lengyel

Job Title: Deputy Manager (Clinical)

Joined: 2023

Hello, my name is Attila and I am the Clinical Deputy Manager here at The Wingfield. I have over a decade of experience in the care sector, I bring not only my expertise as a Registered Nurse, but also experience from various senior roles that I have fulfilled across a number of care settings including being a General Manager, Deputy Manager and Clinical Lead.


I thoroughly enjoying supporting residents at Wingfield and working alongside a wonderful team.


Lavinia

Lavinia Andronie

Job Title: Head of Community

Joined: 2017

Hello, my name is Lavinia and I am the Head of The Lodge Community here at The Wingfield. I trained as a nurse in Romania and moved to the UK nine years ago, initially I was a nurse at a care home in Devon, and then joined The Wingfield seven years ago. I have worked as a nurse in all the communities here, I was promoted to the Head of our Memory Lane Community and now I am enjoying my role as Head of Community in our separate building The Lodge.


I love working with our wonderful residents, listening to their life stories and being part of their lives. My role as Head of Community means I am able to spend time with all our residents.


Arnel

Arnel Antonio

Job Title: Head Chef

Joined: 2004

Hello, my name is Arnel and I joined the team at The Wingfield in 2004. Originally from the Philippines, I enjoy the variety of cooking for our residents and learning about their favourite dishes. At home, I still cook traditional Filipino suppers for my family.


The most important thing about our kitchen is how we work together as a team to provide residents with a good dining experience of nutritious and home-cooked food. 


Patricia

Patricia Engelbrecht

Job Title: Administrator

Joined: 2021

Hello, my name is Pat, I’ve worked in the care sector for over 20 years starting with Barchester in 2021. I look after the finance and administration of the home. My door is always open and I am happy to help with any queries you may have.


Tracey

Tracey Page

Job Title: Head of Maintenance

Joined: 2020

Hello, my name is Tracey, I have been working for Barchester now for over 3 years, originally the Head of Housekeeping, I was very hands-on alongside the maintenance team. When I was approached by the manager to be the Head of Maintenance I jumped at the chance. I am here with the team to make the home a safe and well-maintained place to live, work and visit.


Natalie

Natalie Morgan

Job Title: Administrator Assistant

Joined: 2021

Hello, my name is Natalie and I am part of the administration team here at The Wingfield. I love the interaction of working on reception, I am here to help and support in any way I can.