Review from T S (Son of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience

My Mum and Aunt have been at Fitzwarren House for 3 years and are now both on the Nursing floor where the level of care is extremely high standard. We live in America and have to rely on the staff for everything and they are exceptional, caring and very attentive.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review. It was good to see you last week. Even better to know that you are so confident with our care. I will share your review with the team.

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Review from F M (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience

When I visit Mum she is dressed and looking lovely, I usually find her in the lounge. The care lead always provides me with an update and we discuss any concerns. The staff are always welcoming and friendly. Mum is happy living at Fitzwarren and feels safe. Mum is included in activities but also able

to rest if she is too tired to join in. Recently Mum's food has been reviewed to cater for her changing needs and this has made a different making is easier for her, Knowing Mum is cared for and in safe hands is a weight of my mind.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. It's good to know that we are getting it right.

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Review from R C (Husband of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience

My honest opinion is all management and staff are marvellous, as well as the carers who go one step beyond to care for my wife. However, there are very rare occasions when I find my wife still in bed for no apparent reason. I also have to ask for my wife to be changed sometimes as she can't ask for

herself. Generally, I am very pleased with how my wife is cared for.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your kind review. I will share with the team.

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Review from Nick C (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience

Mum is very settled and well looked after at Fitzwarren House. The care team are supportive and communicates well concerning mum's care needs. They support all of our family members when we need it. The home is clean and the setting is peaceful.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your very kind review, which is much appreciated. I will share it with the team.

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Review from A F (Daughter-in-law of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience

Once settled my mother-in-law had a very positive experience in the home. She was very well looked after and enjoyed the variety of meals on offer. She also enjoyed going to the activities. All the staff were very kind to her and towards the end of her life, they treated he with dignity and care.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review of our home. It was good to see your mother-in-law enjoying her Final Lap. I will pass your compliments to the team.

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Review from S S (Relative of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience

We visited my husband's uncle and were delighted to find him so content and calm in such friendly, caring and professional surroundings.
His room was like home.
The decor everywhere was lovely and the whole environment was calm and felt like people had time for each other. Thank you!

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Review from Penny A (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience

We moved my mum into Fitzwarren House Care Home after a short stay in another home in her hometown of Sheffield. The difference in her in a week is nothing short of remarkable, previously she was crying and pleading to be taken out and not return to the home in Sheffield but at Fitzwarren House she

is settling well and smiling a lot - no tears either. The staff are incredible and the whole feel of the place is so person-centred. So glad we managed to be given a room and feel that Mum will have a lovely life there.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. Mum has settled in beautifully. It is good to know that we are doing it right.

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Review from C W (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother lived at Fitzwarren House for fifteen months until her recent death. The staff were extremely caring and compassionate to both us and my mother during this time as her dementia worsened. She was at all times, comfortable in her lovely room and benefitted from the various activities each day.

A wonderful, caring home where residents are treated with total dignity.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review. It is always good to know that we are getting it right. I will share your kind words with the care team

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Review from C W (Granddaughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience

My nana was very well looked after at Fitzwarren House. The staff were kind and helpful. Her needs were always catered for. She enjoyed all the activities, especially the singing ones. She loved walking in the beautiful grounds and sitting with the home's cats - Fitz and Warren. A wonderful place for

her to live until her death.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to review our service and for rating us so highly. It is always good to receive feedback, even more so when it is as positive as this.

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Review from Hannah W (Granddaughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience

A lovely home, with lovely people. The staff are so kind and caring and support family members so well too. My nana's room was clean, light and spacious. She enjoyed the food - especially the cake in the afternoon. The staff make birthdays very special for all the residents. A special place.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. We are so pleased that your family and your Nana had such a positive experience.

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Review from Sinead F (Daughter of Resident) assisted by family/friend published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience

The staff looked after my mum so well. They were always kind and friendly. Her personal care was always well done. She enjoyed having her hair and nails done. Staff always had time to sit and talk to her which was a real comfort. The gardens are beautiful and mum loved sitting in them.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your very positive review. It is good to receive such high praise for the care we provide. As you know, the staff love their jobs, but it is so nice for them to receive appreciation from families.

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Review from A W (Son-in-law of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was always treated with the utmost respect during her time at Fitzwarren House. The staff were extremely professional and caring. My wife (as next of kin) was kept informed at all times of any issues affecting my mother-in-law. The home and gardens were beautifully looked after. My

mother-in-law loved the food too!

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review.
It is so good to know that we are getting it right.

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Review from Simon M (Son of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience

When I visit mum I usually try and have a quick catch-up with the care staff in mum's unit before going to mum's room just to find out how mum has been since my last visit. This week I was extremely surprised to be told mum wasn't in her room but in the lounge; Mum hasn't been out of her room since

late last year; through her own choice she has remained in her room and more recently in bed due to her rapidly advancing dementia and balance issues. The staff have gone out of their way to find a means of getting mum from her room to the lounge. This week it was like seeing a new mum. Dementia is so cruel and while mum still doesn't know who I am and probably never will again, this small gesture by the staff made the best visit I have had with mum for such a long time. Mum was a lot more engaged with her surrounding, a change of scene has done her the world of good. I cannot thank the staff enough for all the care, love and time given to mum and me it makes such a difference.

Reply from Susan Smith, Home Manager at Fitzwarren House

I am pleased that you liked your new mum! It is great to know what a good visit you had. We have to capitalise on those good times.

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Review from John H (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience

We moved our mum to residential care at the end of May when care in the home became impossible as her dementia progressed. We have been delighted to see that she settled into Fitzwarren House immediately. The staff have all been so helpful, cheerful and friendly both during the transition and subsequently.

They clearly enjoy their job there and when we visit we can see they genuinely care about all the residents. We are very grateful to find a space for mum here.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. Mum has settled in very well and it is good to see her so happy and contented.

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Review from E N (Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

Hello, I live in Fitzwarren House and like living here 100%. I like everyone. They treat me like family.

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Review from Jeremy N (Son of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience

My mum is prone to falling and she had one of her many falls. The staff were prompt to inform us even though she was fine. They always check her over thoroughly and monitor her for any after effects. Their care is second to none.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. I will share it with the team. They will be so chuffed.

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Review from D B (Daughter of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience

The staff are amazing. They are all kind and considerate, treating the residents with dignity and respect in challenging situations. The home is clean and well looked after with space outside to walk and sit with your loved one.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to write this lovely review. I will share it with the team.

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Review from H E (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience

My mother had only been in the care home for a few weeks before she passed away. I found the staff to be very caring, helpful and patient, and my mother was well supported. The staff have also been extremely kind and helpful to me following my mother's passing.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much. What a shame that mum was with us for such a short time. It is good to hear that you felt supported by the team.

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Review from S T (Sister of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience

My sister was in Fitzwarren House care home for nearly three years. From the very first day, I found the staff very caring and welcoming. Whenever I paid a visit to my sister, the atmosphere was warm and friendly. Her room was spotless and she was able to bring all the things she treasured with her.

As her health deteriorated, she received excellent medical care and I was kept informed regularly. A lovely home which I would recommend to anyone.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. It was a pleasure to care for your sister over the past few years. She was a real character, not easily forgotten.

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Review from S O (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience

My entire experience of working with Fitzwarren House for the whole seventeen months mum was with you was excellent. We knew she was safe and well cared for. The staff provided mum with support and friendship at a time when she was unable to cope independently. Towards end of life, the staff gave me

the support and help needed to get through a difficult period.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your review, which is very much appreciated. The staff are always buoyed up by reviews like you. Yes, they do a great job. It’s lovely for them to hear it from a relative.

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Fitzwarren House

Care Provided by Fitzwarren House

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Funding & Fees Guide for Fitzwarren House

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