Review from Peter O (Son of Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience

The staff are brilliant, the level of care shown to dad is amazing. it was hard to make the choice to get dad care but I know we definitely have made the right choice.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. Dad has settled in wonderfully and joins in with everything with enthusiasm.

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Review from Carol W (Daughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience

My mother and I are delighted with the care she is receiving at Fitzwarren House. Everyone is truly kind and considerate, nothing is too much trouble, and everything they say they will do, they do with professionalism and to an excellent standard. This is a wonderful care home, and I cannot praise or

thank them enough.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your glowing review. My team know how proud I am of them, but praise like this from a relative always goes that little bit further. Thank you again.

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Review from Fiona W (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience

I can’t give the staff at Fitzwarren House enough praise for the care they gave my Father in the 8 years he lived there. They are a wonderful team and I feel so glad to know how well cared for he was.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. I will share it with the team. It is good to know that we are getting it right.

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Review from Philip W (Resident) assisted by family/friend published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy to live here. I love all the staff who look after me very well. There are lots of activities that I do and enjoy.

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Review from H P (Resident) assisted by family/friend published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience

I have been a resident here for just about a year and feel very comfortable and secure. I am looked after extremely well. All the staff are excellent and very professional and helpful. My grateful thanks to all.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for this lovely review. It is always good to receive a review from a resident and to hear exactly how it is for the person directly receiving the service. I am so pleased that we make you happy.

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Review from Y P (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience

We had a brilliant experience with Fitzwarren House. The staff were very professional and very caring, nothing was too much trouble. They keep mum entertained with various activities, including music with a one on one singer/guitarist.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. Unfortunately, mum was not with us for long, but it is good to know that she enjoyed that last period of time.

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Review from Judith R (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience

Visited my mother on an inside visit, tested before entering and personal protective equipment put on well administered. Met Mum in a room where we spent a lovely 45 minutes together, I took a cake and iced coffee at Mums asking which she ate and drank as if we were out for coffee. We enjoyed looking

out into the garden, at end of the visit I gave Mum a hug and said I would see her again soon. Before I left I made an appointment to visit her again the following week, a very enjoyable visit.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your lovely review. It really is a treat to see families enjoying time together again.

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Review from Margaret S (Daughter-in-law of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience

In or out of the pandemic, the staff have been amazing. They show mum such respect and care. They make sure they are very well entertained and share humour as well. The home and staff are truly inspirational. They make everyone feel special, especially on their birthdays. These occasions have been difficult

for families during these times. I cannot recommend this home enough - perfect in every way. Mum loves it there and that's saying something.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. I will share it with the team. It’s good to know that we are getting it right.

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Review from S A (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

It was difficult to honestly and accurately fill in the boxes below because of visiting restrictions but have found staff to be helpful. Because of mum's condition we are unable to ask her what she thinks and unfortunately she misses out on all the good activities provided.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your review. Good to hear that staff are helpful. Hopefully, the restrictions will lessen very soon.

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Review from Debbie S (Sister of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

When my brother came to the home in the first lockdown of Covid he was poorly, unresponsive and sad. With all the care and nursing that he has received he is so different. He now responds to everyone and is so happy every time I visit. The staff are lovely and caring. It is so reassuring for me to know

that he is so well looked after.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. Your brother is blooming, isn’t he? So good to see.

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Review from B H (Granddaughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

My grandfather was in desperate need of some respite/care due to my grandmother having passed away earlier in the year, which has resulted in him becoming mildly depressed and very lonely. At the age of 96, he was very reluctant but agreed to stay at Fitzwarren House for two weeks. All of the staff

went out of their way to make him feel "at home", and the difference we have seen in him is unbelievable. He loves the staff and residents so much; he has decided to stay!

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for this lovely review. It’s good to know that we are doing it right.

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Review from Tony P (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

My father (aged almost 93) has been a resident at Fitzwarren House since early October 2020. Previously my father-in-law had spent about six months as a resident before he sadly passed away in August 2016. I could not be happier or more impressed with everything at Fizwarren House, the level of care

and attention my dad receives is truly exceptional and it is good to see him in such good shape and very comfortable. In my opinion, Fitzwarren House is expertly run and superbly managed with all nursing and care staff very professional and providing such a high level of care, comfort and security. If it were possible to rate them 11 out of 10, I would be happy to do it!

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review of Fitzwarren House. It is good to know that the team is so appreciated. They will love to read this.

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Review from Charleigh H (Great-granddaughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

All staff are extremely caring and helpful, excellent quality of care and very friendly and welcoming to my great gramp who, at ninety six was very stubborn to accept any form of help or care. Since losing my great nan in January, it’s become apparent to us that he is very lonely at home and although

convincing him to go in for respite was a challenge, when he agreed we felt relieved and it has proven the best thing for him. The nurses and chaplain have spent so much time with him to help him settle in and feel comfortable. My family and I are incredibly grateful that he is being looked after so well. Although we feel his memory is now starting to deteriorate, he is still particular about many things including food and lifestyle preferences but he has been listened to and his care is adapted to his specific needs. Many thanks to the whole team at Fitzwarren House.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. Your great gramp is a pleasure to care for. I am sure it is a relief to your family that he has decided to make Fitzwarren House his home now.

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Review from Edwina L (Daughter of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience

Calm and tranquil setting. Wonderful, caring, attentive and supportive staff. Nothing was ever too much trouble and we were kept informed throughout our late mother's time there. Allowed us access on visits in a professional and safe manner. Highly recommend it as you know you have left your loved ones

in safe hands.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. Your mother was only with us for a short time, but caring for her and supporting your family was a pleasure.

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Review from Helen T (Daughter-in-law of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience

Mum came to live in the home with a broken leg and other medical needs. The staff were very welcoming from the minute she arrived. They cared for her as if she was part of their family.
The activities to keep residents active are excellent and varied. Mum particularly enjoyed the music therapy and

community worship.
The staff always remembered special occasions and celebrated with the residents.
Thank you to all the staff for the excellent care and love you showed.

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for your lovely review. It has been a pleasure to care for your Mum for the past two years. I will ensure that your thanks reach the entire team.

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Review from S P (Daughter of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience

The care that was given to my mother was above what I imagined. The carers sere extremely nice, treating my mother with respect and kindness. The home is very friendly and has a lovey atmosphere, the gardens in summer were lovely to push the wheelchair around.

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Review from R D (Wife of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience

The staff at Fitzwarren House are all very friendly and so very caring. My husband has been at Fitzwarren House for over 4-years, and in all that time, he did not have a single bedsore, such as the care he received. Nothing is too much trouble for the staff.

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for this lovely review. It was a pleasure to care for your husband. We all miss him and your daily visits.

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Review from M H (Respite Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

My third visit - excellent.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review. It is always good to receive such positive feedback that confirms that we are getting things right. We thoroughly enjoy having you and your wife here for your respite visits. Come back anytime.

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Review from S J (Nephew of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

My auntie was at Fitzwarren House for 18 months. The service she received was outstanding and all staff were helpful at all times.

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Review from T W (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

The nursing care and general care my mother received was outstanding. She was a difficult person with complex needs, but the staff never faltered. They were patient, kind and knowledgable. I cannot find any criticism in the staff or services provided at Fitzwarren House.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review; it was a pleasure to care for your Mother. Reviews such as yours, really do boost staff morale.

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Fitzwarren House

Care Provided by Fitzwarren House

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Funding & Fees Guide for Fitzwarren House

Facilities