Review from Susan G (Daughter of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience

Sadly my mum passed away on Thursday 5th December at the age of almost 95, after receiving almost eight years of exceptional nursing care and day to day caring from wonderful staff. I cannot speak highly enough of the dignified care Mum received, maintaining her privacy at all times. Unfortunately,

I wasn’t with Mum at the end of her life as I am with my daughter in New Zealand but I am so grateful for the end of life care she received. Huge thanks to the nursing staff and carers and everyone else who plays a part in making Fitzwarren House at the top of the league.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your kind words. It is lovely for all concerned to receive such positive feedback. Your family was a pleasure to have in the home.

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Review from Justine W (Friend of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience

Whilst visiting, a resident's family were leaving and would next see 'Mum' at Christmas. The family left and the resident wanted to wave goodbye. A member of staff took the resident to the reception area where the resident enthusiastically waved goodbye and the family left with big smiles on their faces

as they drove off. It can be really hard to leave your loved one behind but this member of staff provided a really magical moment for everyone which was so lovely to see.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for sharing your observation. It is lovely for the staff to feel appreciated.

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Review from Beverly (Daughter of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience

The carers are amazing, so dedicated. Nursing care is mostly excellent. The Chaplain is simply wonderful. The Manager is lacking - forget it if you require assistance with acquiring funding; as long as fees are paid she doesn’t care whether families receive the funding that should be awarded.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your review of our service. It is good to know how valued our nurses, carers and chaplain are. We are disappointed to note your concerns regarding funding. However, we are aware that this has been handled and responded to at the most senior management level in the organisation.

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Review from Harriet S (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience

All the staff could not have been kinder, more supportive and more professional in their care of my mum and of my family as she passed on. She had spent two very happy years at Fitzwarren, for which we will be very grateful. We didn't expect those last years to be so full of fun and laughter and smiles

as dementia really took its grip.
I couldn't recommend Fitzwarren highly enough.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your review. It is lovely to hear that you remember the fun and laughter. I will pass your thoughts on to the team.

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Review from Derek L (Son of Resident) published on 26 September 2019
Submitted via Website • Report

Overall Experience

My wife and I first visited Fitzwarren House on our own and were very impressed with how bright and uncluttered it was and the space in shared areas and in the bedrooms. They were able to reassure us that my mum who had dementia, would be well looked after. Our next visit was with my mum and we were

again impressed by how they included her in all the decisions. Mum moved in a week later in Mar 19. Unfortunately, my mum's health deteriorated rapidly and in May she was diagnosed with Bowel cancer. By then she was very frail and as a family, we decided she should not have invasive surgery but palliative care. When we met with staff to discuss a care plan and going forward it was very reassuring that they could care for mum until the end. As mum's health declines we have spent more time with her at Fitzwarren and have seen for ourselves how caring all the staff are. They have endless patience with residents and always greet you with a smile.

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Review from Lesley H (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

My father couldn't be receiving better care anywhere. The staff are kind, considerate and always go the extra mile. It is like a big family taking care of their elderly relatives. They really understand dementia.

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Review from Johanna S (Daughter-in-law of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience

Mum moved to Fitzwarren after 2 broken legs and care in the home was no longer enough. Recommended by a friend, mum moved into the home and was cared for excellently throughout this time. Mum was often a difficult character and therefore caring for her was testing but Fitzwarren House and its staff

were truly amazing at all times. Fitzwarren House gives our family reassurance and trust that mum was safe and loved.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us about the excellent care your Mum receives in Fitzwarren House. It is great to hear that the family is reassured and feel that Mum is safe and loved. The team will be very pleased to hear that this is how you feel.

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Review from V P (Daughter-in-law of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

I visited more than ten nursing homes in the surrounding/extended area to care for my mother in law. Fitzwarren House was head and shoulders above all others. Residents were cared for, the home environment was homely, staff were very attentive without being overbearing. It is a truly wonderful home,

a benchmark for this area.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for your kind words regarding Fitzwarren House. It is wonderful to hear you describe the care home as head and shoulders above all others. Staff will be so pleased with the comments, I will ensure they receive your praise.

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Review from T P (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

Care for my mother was excellent.
Staff provided her with care as well as dignity in her final days.
Wish we had found the home sooner!

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you very much for taking the time to write a review about your mother's care at Fitzwarren House; your comments are a true accolade and one I will ensure I pass onto the whole team.

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Review from Cassy J (Friend of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience

Our friend was given a room at extremely short notice on 24th December 2018. Having had a fall at home, resulting in a night in hospital, he was released on 23rd December. Being clearly incapable by then of looking after himself and with no immediate family, he needed immediate care. Fitzwarren House

demonstrated that there was "Room at the Inn" when someone needed it most. During his 8 days stay there he received excellent care form all the staff who were very friendly, helpful and totally professional. He would have remained there, but a fall on New Year's Day resulted in him being rushed to hospital, where he passed away 6 days later. We are forever grateful to Firtzwarren House and the staff for their compassion.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your review of your friends stay at Fitzwarren House; we are delighted to hear that you were happy with his care during his stay. We were so pleased to have “room at the inn” for him on Christmas Eve and that he enjoyed his last Christmas with us.

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Review from Sophie S (Granddaughter of Resident) published on 1 February 2019
Submitted via Website • Report

Overall Experience

This care home became like a second home to my family. My Grandad has the pleasure of being here for 3 years. The care given to himself and my family was incredible. They couldn’t have done more for us. They made us feel so comfortable within. The carers became our friends, as well as some of the residents.

Unfortunately, my Grandad passed December 2018, but the carers did so much for us from that point. Trying to make things a little easier for us. Being there, crying with us, hugging us, being at the funeral to support us and show my Grandad their love. He was so loved in that home. And I miss going there. Couldn’t say a bad word about anything or anyone in that place. Thank you from the bottom of my heart for taking care of my Grandad. Thank you again.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you very much for sharing your comments about your Grandad’s care at Fitzwarren House. It is heart-warming to hear you describe the care given to your Grandad and his family as “incredible”. Furthermore, I am humbled to hear that the team were able to support you and the rest of your family to show the love felt for your Grandad after his passing. I will ensure your kind comments are relayed to the whole team at Fitzwarren House. Thank you again.

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Review from Fiona S (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience

Mum was well looked after for the whole period she lived here. She enjoyed the surroundings, the food and the activities she chose to engage in. She had a good relationship with the staff, who did their best to meet all her needs, particularly as her health deteriorated. I would recommend anyone looking

for residential care to consider this home.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us about your mum's care at Fitzwarren House. It is good to know your mum had a good relationship with the staff and that they were able to provide the care she required. Knowing you would recommend Fitzwarren House is further praise and I will ensure I let the staff team know. Thank you again.

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Review from Kathryn A (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience

This is a lovely home where the staff truly care for residents and every effort is made to ensure that the resident's individual likes and dislikes are catered for. Spiritual needs are met by the lovely chaplain. The standard of hygiene is very good and it does not smell like an institution. Rooms are

comfortable and every effort is made to help them become real homes for residents. Staff are caring and compassionate and respectful. Visitors are treated very well too.

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Review from D A (Relative of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience

In every situation I've come across at Fitzwarren there is always someone there to help, whether that is with a resident or visitor. I have only recently needed to visit Fitzwarren but I am very impressed.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your kind words about Fitzwarren House and the staff team. I will ensure your comments are passed on to them.

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Review from Patricia B (Wife of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience

My husband spent almost three years here until he sadly passed away recently. Fitzwarren House stayed clean, fresh and welcoming, as did the flowers on entering the home.

The care and consideration given by all the nursing and care staff towards my sons and myself couldn't have been better.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to pass on your very kind comments regarding the care your Husband received at Fitzwarren House. We are always grateful for feedback and to hear that the staff and the home provided a welcome for yourself and your sons will be valued by the whole team.

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Review from Richard B (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

My father sadly passed away towards the end of last month while he was staying at Fitzwarren House after a long illness. The care he received over the 3 years he was at the nursing home was nothing short of exceptional and the compassion shown by each and every member of staff, including at the time

of his passing and the days after, was truly commendable.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you so much for taking the time to complete a review of your late Father's care at Fitzwarren House. To describe your Father's care as exceptional is something I know the whole team will be proud to hear. Thank you again

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Review from Alan S (Husband of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience

Brilliant care home, everyone friendly, like one big happy family. Cannot fault anything at all.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your review of Fitzwarren House. I will ensure your words of “Brilliant and one big happy family” are passed on to all of the staff.
Thank you again.

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Review from Chris S (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff and management for all the hard work and dedication it takes to run a successful and honest care home. My mum was very well looked after right up to the time of her passing on the 7th August 2018. I was always greeted with friendship and compassion, and the attention

to detail relating to care was, in my opinion, exemplary. The activities and facilities are very good, from singing to games, and the meals are as good as home cooked. My mum was always treated with dignity and for that, I want to thank you all.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for your wonderful comments about Fitzwarren House. It is delightful to hear that the attention to detail regarding your Mum’s care was exemplary; this can only be considered an accolade. The team work very hard and will be delighted to hear about your lovely comments regarding activities, food and the friendship you felt.
Thank you once again.

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Review from Richard S (Son of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience

My Mum got diagnosed with Dementia around 2012 and moved into Fitzwarren House in February 2018 after my Dad could no longer look after her.
The care my Mum received was amazing, all the staff I met on my visits were friendly, kind and loving towards my Mum, and would always phone my Dad if anything

was wrong with Mum.
They are totally professional and I am so glad my Dad chose this home for Mum.
The building is always clean, walls, windows, carpets, rooms, bathrooms always spotless.
The garden is a lovely place to see and the 'Gnome's Home' is a lovely place to sit and chat.
The food always smells nice when we visit at lunchtime, and I was always offered a drink or food!
My Mum passed in early August 2018.
I cannot thank the staff enough for their loving care.

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for your kind review. It was a pleasure to care for your mum

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Review from Donald P (Son of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience

MHA Fitzwarren House has looked after my mother for the last two years. She had Dementia with Lewy bodies that caused her to hallucinate a lot.
She came from her own home having lived independently, but with home help. It took her some time to get settle in. Initially, she suffered from depression.

But the staff were most caring and helpful, nothing too much for them and mum settled into the routine joining in the many activities and Christian services held each week.
Another part of her condition was that she suffered low blood pressure that led to her having many falls. Each time, the staff were very cautious and did all they could to help her. We were kept informed of incidents and if we were not able to be there, to go and stay with her to the hospital.
In her last days, the staff could not have been more caring and took turns to sit and read to her, hold her hand.
I cannot recommend them highly enough. All staff and the team have been so loving and kind and not just professional.
Thank you.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us about your Mother's care at Fitzwarren House. It is so good to hear that you found the team so helpful, caring and that they kept you well informed about your Mother. Your comments about your Mother's care in her last days will, I know, be gratefully received by the team.

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Fitzwarren House

Care Provided by Fitzwarren House

Good to Know

Funding & Fees Guide for Fitzwarren House

Facilities