Review from Robert D (Cousin of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience

After my cousin had a severe stroke aged 59 it fell to myself to locate him in a care home. After evaluating several homes in the Swindon area I decided to recommend to him Fitzwarren Homes. With no experience in this field before it was a daunting task. However, my concerns were soon overcome by the

manager, admin, nursing and care staff at Fitzwarren House. 5*.

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Review from M M (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

Excellent, friendly and caring home. If I could book a care home for myself now, I would choose this one!
Mum is settled and very happy and that gives us all great peace of mind knowing that her care is wonderful.

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Review from A M (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

Mum has settled in very well and appears to be happy and contented.
Her needs are met by the staff and nothing is too much trouble for them.
The staff are all lovely and caring and as a family we have peace of mind knowing Mum is well looked after.
I am very happy to recommend this care home.

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for your review. I am so glad to hear that your Mum has settled in well at Fitzwarren House and feels content. Your comments about the staff showing 'nothing is too much trouble' and you as a family having 'peace of mind' is what we wish to achieve. Once again thank you for your comments.

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Review from Shaun T (Son-in-law of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience

The staff kept everything light and humorous when some days Mum in law was difficult and frustrated. Patient and kind with care and humour. Bravo!

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you very much for your review of Fitzwarren House. I will ensure your “Bravo” is passed onto the staff.

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Review from Stephenie T (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience

This care home is exceptional for care, support and standards. The staff understand the "humour" in us all. They understand and care for the resident and the family members. The office staff have the same empathy for life as does the care staff. Nothing is too much trouble. Well done Fitzwarren House

for the kindness and care afforded to my Mum in her last weeks.

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for your lovely review of the of the care your mum received at Fitzwarren House. It is so important for us to hear that you and members of your family also felt cared for by the office and care staff. To use the phrase 'nothing is too much trouble' is indeed an accolade. Thank you again.

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Review from Angela R (Daughter of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience

The nurses and carers at Fitzwarren House looked after my mother from July 2016 until her death on Christmas Eve 2017. Fitzwarren House is not just a nursing home, it is a real home for the residents and my mother received consistent and excellent care throughout her time there. She was often frustrated

at the loss of her mobility and independence and could be obstinate and difficult but all the staff took this in their stride and provided her with the affection, support and attention she needed, particularly as her health declined in the latter months. I am so grateful to all the staff and could not have wished for a better place for my mother to spend the last eighteen months of her life. Thank you so much to all of you.

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you for the lovely review you have written about your Mothers care at Fitzwarren House. What better accolade can there be than to describe us as “not just a nursing home but a real home” delivering excellent care. To hear that the staff treated your mother with the affection and support she needed, will; I know, mean a lot to the team. I will ensure I pass your comments onto the nursing and care team. Thank you once again.

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Review from Peter W (Nephew of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience

Our aunt enjoyed 5 years of loving care at this nursing home. All the staff - nursing and carers gave great personal care to her, and thanks to that care she was able to achieve her 100th birthday, which was celebrated with great excitement. The home is very well managed and maintained to a high standard.

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a long-term member of the Methodist Church, she valued the spiritual support of the homes chaplain, and the services provided. She was lucky to secure a place here, and all her family much appreciate all they did for her at this special time in her life. In the end, they provided a very dignified conclusion to her long life.

Reply from Susan Smith, Home Manager at Fitzwarren House

The comments in your review will be truly treasured by the whole staff team at Fitzwarren House. We were so pleased to see that you are able to give such a high recommendation for the home and the care and support given to your Aunt and we thank you for taking the time to send in your comments.

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Review from James A (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience

The staff are always delightful with the residents and nothing seems too much trouble. Activities are led by staff who are attentive and involved. All staff treated my mother and other residents very well. I can't recommend the place and staff highly enough.

Reply from Sue Smith, Home Manager at Fitzwarren House

Thank you so much for your kind comments about the care, activities and staff at Fitzwarren House. I know the all of the staff will be so pleased to hear them. Thank you once again

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Review from Suzanne D (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience

My mother was a resident from 2010 until May 2017 when she died at the age of 90. She was treated with dignity and respect. She was always smartly dressed and care was taken to keep her hair washed and styled. Birthdays were celebrated with a cake and a gathering by the staff. All the staff worked as

a team to create a homely atmosphere which helped to keep the residents calm. I felt happy to leave my mother in the care of such professional staff.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for the lovely review you have written about your Mothers time at Fitzwarren House, what better accolade can there be than that you felt comfortable leaving your Mother in our care. The team will be so pleased to hear your comments.

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Review from S D (Sister-in-law of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience

My sister-in law was in Fitzwarren House from October 16 until her death in July 17. I found the staff excellent in their care. Nothing was too much trouble. The room was spotless, clean as was my sister-in-law. The whole time she was cared for with love and dignity from all members of staff. I was

kept informed of all her care and needs and found the staff to be on top of every situation that arose with her deteriorating health.

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Review from Lynn C (Niece of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

I found the nursing care at the home excellent. The staff are always so friendly and caring. My relative was treated with great dignity and compassion, there was never any complaints from her or myself re. her care. Her last few months of life were spent in the nursing wing. I would know that she was

always safe, clean, fed and warm, as I lived far away. Thank you.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to write and tell us your thoughts on the care at Fitzwarren House. It is lovely to hear your description of the dignity and compassion shown to your relative, I will be sure to let the team know. Thank you once again.

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Review from Graham V (Son of Resident) published on 31 May 2017
Submitted via Website • Report

Overall Experience

Mum moved into the Nursing Home in July 2016 as she needed full-time Nursing Care. The staff - nursing and carers - were very supportive, caring and professional from day 1 until she passed away in May 2017. Her room was re-arranged to provide the best outlook for her. Mum was fiercely independent (she

didn't really want to be away from her home) and often would ignore requests to call the carers when she needed help. This resulted in a series of falls which the staff took in their stride. When her health became very poor at the end, she was treated with respect and dignity. I have every respect for the nursing staff and helpers, who maintained a cheery disposition with Mum. Although most do not want to end their days away from their own home, I have no hesitation in recommending Fitzwarren House as the alternative when needs must.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us about your Mum's stay at Fitzwarren House. I am glad to hear that you found the team so supportive and caring and that they treated your Mum with dignity and respect. It's also great to hear that your Mum was able to maintain her fiercely independent streak and that we were able to support her to the end of her life.

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Review from Shirley W (Niece of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

Fitzwarren House is the most caring home I have seen. The staff are always cheerful, nothing is too much trouble, not only for the residents but the relatives are well supported too. Attention to detail makes all the difference and Fitzwarren House is consistently good at this. Long may they continue

making elderly people feel safe at home.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to write and tell us your thoughts on the care at Fitzwarren House. It is lovely to hear how great you feel the team are doing. I will be sure to share your comments with them.

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Review from A H (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

I live in Canada so visit usually two times a year for two or three weeks. I am always impressed by the care, kindness and consideration given to all residents.
A lovely, friendly atmosphere.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for taking the time to tell us what you feel about the care at Fitzwarren House. It is great to hear that you find our home to have such a lovely atmosphere and that our team is so caring.

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Review from Hazel D (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother recently passed away after being in Fitzwarren House for 6 years. She had a room on the ground floor initially then moved to the first floor for clinical care in 2015. Throughout her time in the home, we have been extremely happy with her care and with the dedicated and very caring staff who

have looked after her.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for telling us about the care and support your Mother received at Fitzwarren House. It is lovely to hear that we were able to continue to meet her needs even when her health failed and she had to move to the nursing floor.

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Review from K S (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

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I am so impressed with one member of staff at Fitzwarren House, when she is on duty the unit runs smoothly and the residents are so well cared for and there is a happy, relaxed atmosphere. The staff also are happy and can do their best. She will not rest- e.g. take a lunch break until everything is

sorted and the resident all settled. When my mum was really ill the day she returned from the hospital I could not fault them they were so supportive and helpful.

Reply from Susan Smith, Home Manager at Fitzwarren House

It is great to hear how highly you rate Fitzwarren Care Home and how well you feel your Mum is supported and cared for. Thank you for taking the time to tell us, it is very much appreciated.

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Review from Mark P (Son of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience

From the first moment I visited Fitzwarren House, I was very impressed that it was more of a home for the residents than a care home. The manager and staff are very caring and attentive. My mother became a resident a few months ago and I am so pleased to see her taking part in the activities and interacting

with other residents. The overall ethos is that it is the residents home with the staff helping and caring whenever and wherever they can.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for telling us about the care and support your Mother receives at Fitzwarren House. It is lovely to hear that your Mother is enjoying the activities and you find it is very much the residents' home, with staff helping and caring where they can. This is what we aim for and it is lovely to hear the team are achieving it.

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Review from K S (Granddaughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

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Other care homes often feel like places you go to die. This doesn't. There are activities every morning and evening and Grandma who can be quite introvert loves to go to them. The staff know how she likes her tea and juice and makes sure things are done for her the way she likes. The staff are cheerful,

friendly and genuinely care for their residents. Rooms are clean, staff chat with residents during their tea breaks. It's a happy place which means so much when dealing with dementia, which can be so difficult.

Reply from Susan Smith, Home Manager at Fitzwarren House

Thank you for reviewing the care and support your Grandmother receives at Fitzwarren House. It is lovely to hear that your Grandma, who can be quite introverted, loves to join in our activities. The team will be pleased to hear that they are making a real difference to her life.

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Review from JR (Sister of Resident) published on 29 November 2016
Submitted via Postal Card • Report

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I find the home warm and friendly with everyday activities for the residents which are well organised and enjoyable. My sister also enjoys her hairdresser appointment every week. I like the communal kitchen where visitors can make a drink for themselves and the residents they are visiting. Staff are

very obliging indeed.

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Review from M W (Niece of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience

All staff are so helpful and friendly. The home is always spotless and has no horrible smells. The manager is excellent along with all staff whenever you walk in and I always get a warm welcome. I would recommend this home to anybody.

Reply from Darren Mann-Saunders, Home Manager at Fitzwarren House

Thank you so much for your feedback, I will ensure that your comments are passed onto the whole team.

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Fitzwarren House

Care Provided by Fitzwarren House

Good to Know

Funding & Fees Guide for Fitzwarren House

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